Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Its own place until a bridge in 1937

Rug Cleaning Dicky Beach,
Where Nothing Moves On
Quickly

Two retirement villages, a holiday park and permanent homes on one square kilometre, holding wool that has not shifted position in decades. Collected rolled, washed by hand at Yatala, returned dry and flat.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the Caloundra loop day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Looked at once, quoted once

An honest quote for a rug you have owned for decades

The number comes off the rug itself, not off how long you have had it or which street it came from. We look at it properly, name one figure, and that figure is the one on the invoice.

Free pickup and deliveryFrom the door on the Caloundra loop day
Inspected before any figureFibre, foundation and colour read first
Hand washed at YatalaImmersed whole by hand, IICRC certified
$20 off every extra rugTwo rooms of wool on one collection
free re-wash guaranteeNot happy once it is back on your floor? Tell us inside 48 hours and it goes through the bath again at no cost
What happens next
  1. 1
    Rolled at the doorThe driver takes it from the house, not the kerb
  2. 2
    Read, then quotedOne figure, taken off the rug in front of us
  3. 3
    Bathed by hand at YatalaImmersed whole, rinsed until it runs clear
  4. 4
    Back in about 7 daysDried under control, groomed, rolled again
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
1,921 people, one square kilometre

Rug washing Dicky Beach, on a square kilometre that holds on

Separate ground until 1937

Dicky Beach sits two point eight kilometres north of Caloundra's town centre and covers a single square kilometre, bounded by the Coral Sea to the east, Buderim Street to the north, Coonowrin Street to the west and Tooway Creek to the south. For its first decades it was not really part of Caloundra at all, because the creek ran between the two and nothing crossed it. Farlow and Henzell were offering residential blocks up here before 1946, but the bridge that finally joined this stretch of sand to the town went in during 1937, and the state Governor had already built a holiday residence called Currimundi House on Wilson Avenue the year before that. People were coming here before the place was properly connected to anything. It has kept a bit of that separateness ever since, and the census counts bear it out: 1,758 residents in 2011, 1,895 in 2016 and 1,921 in 2021.

A rug that has held the same spot for thirty years has earned a straight answer about what is actually left in it.

Forty-eight, and what that number does to wool

The median age recorded here in 2011 was forty-eight, against a national figure in the high thirties, and that one number explains most of what comes into the van from this suburb. Two retirement villages and a beachside family holiday park fit inside the same square kilometre as the permanent houses, and the Church of Christ has run its Camp Cal activities on Tinbeeruah Street for generations. No mainstream school operates inside the suburb itself. What all of that adds up to is very long tenure. A rug in a Dicky Beach front room has often been in that exact position for twenty or thirty years, bought once and never reconsidered since. It is a different job from washing a two-year-old piece out of a new estate, and it starts with a different question: not what does this cost, but what is genuinely left in the rug, and what will a wash bring back.

Salt off the sea, damp off the creek

This is a low suburb caught between two kinds of water, and neither of them announces itself. The Coral Sea sends salt in on every onshore breeze. Tooway Creek along the southern boundary holds flat, humid air that barely shifts from one week to the next. Salt does not stain anything, it simply dulls a colour year on year until a rug that used to be warm looks tired instead. Creek damp does not smell on the first day either, it builds a note in the base of a pile across successive wet seasons. Both work underneath, in the part of a rug nobody can see and no domestic machine can reach. A full immersion wash goes straight at that base, floods it and rinses it out, and the piece then dries flat in a controlled room rather than in the same air that caused the trouble in the first place.

Dicky BeachMoffat BeachBattery HillCurrimundiand the streets either side of Tooway Creek
The full list for 4551

Twelve services, for rugs that have not moved in years

Two retirement villages, a beachside holiday park and permanent houses inside a single square kilometre. Most of the wool here has held the same room for a very long time.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Dicky Beach

One square kilometre between Tooway Creek and Buderim Street, holding two retirement villages, a family holiday park and streets of owners who have not moved in years.

The rug in a Dicky Beach front room has usually held its position far longer than the average piece on this coast. Years of the same walking line settle grit into the foundation where a vacuum head has never reached. The whole rug goes into water at our facility instead, and the rinse runs until what comes off it is clear.

  • Collected rolled from the door
  • Long-held pieces read one by one
  • Rinsed until the water runs clear

Rug Washing Dicky Beach

Immersion washing for wool that has occupied the same square metre of floor since long before this suburb's median age reached forty-eight.

Twenty or thirty years in one position does two separate things. It packs the pile flat along the traffic lines, and it lets salt and creek damp accumulate quietly underneath where nothing disturbs them. Both are reversible and neither can be judged from a photograph, so fibre, foundation and dye behaviour are established first and the bath is then mixed to suit the weakest part of the weave.

  • Decades in the one position
  • Flattening and damp, both reversible
  • Bath mixed to suit the weave
Most popular

Stain Removal

A mark nobody can date any more sitting a foot away from one that arrived last Tuesday, quite often on the same rug.

Age changes what is possible, not what gets attempted. An old spill has had years to bond with the fibre and sometimes with the colour beneath it, so a test comes before any product at all. We work out what the mark is chemically rather than asking anyone to remember the evening it happened, treat on that evidence, and then say which of the two is coming out and which is staying.

  • Old marks beside new ones
  • Chemistry, not the recollection
  • Told which one is staying

Pet Stain and Odour

A dog that has lived in the house nearly as long as the rug has, and one accident near the hallway that went straight past the pile.

Time is what makes this look permanent. A single wetting that was mopped at the surface several years ago is still sitting in the foundation today, and warm creek air keeps waking it up again every summer. Immersion carries that layer clean out of the rug, an enzyme stage settles the chemistry making the smell, and the controlled dry closes it off for good.

  • Years old and still active
  • Carried clean out of the base
  • Enzymes settle the chemistry

Odour Removal

The shut-up note a beach house picks up between visits, strongest in the rooms nearest the creek at the southern end of the suburb.

Tooway Creek keeps this end of the suburb damp, and a house closed for a fortnight gives that damp every chance to settle. An odour never rests on top of a pile, it binds to whatever is lodged in the base. Washing breaks that bond and the rinse water carries the result away. No fragrance goes over the top, because a covered smell comes back.

  • Closed houses hold the note
  • Bound low in the pile
  • No fragrance over the top

Rug Spot Cleaning

One fresh mark on a sound rug can be handled in the room, which suits a household reluctant to lose the piece for a week.

The instinct on an old rug is to scrub, and scrubbing is what finishes one off. Hard work on a patch opens a pile that has lain flat for twenty years, and the crushed area then catches the light from every angle afterwards. We test, work gently, groom the nap back into line, and say when only the full bath will finish it.

  • Scrubbing finishes old pile off
  • Nap groomed back into line
  • Clear when the bath is needed

Rug Steam Cleaning

Hot water extraction for the hard-working pieces: the mat inside a cabin door at the holiday park, a hallway runner, a synthetic rug in a let.

Machine-made synthetics are built to take extraction and are back down within a few hours, which is what a room in constant use actually needs. On a hand knotted wool piece it is the wrong choice and stays the wrong choice however quick it looks on the day. Construction decides the method here, and the reasoning gets explained rather than the booking simply being taken.

  • Built to take extraction
  • Back down within hours
  • Never right on knotted wool

Rug Dry Cleaning

Low moisture cleaning for the oldest pieces in the suburb, where colour was laid down before fixing was reliable or a foundation has gone brittle with age.

A place with this much long tenure holds rugs older than several of its houses, and a proportion of them cannot take water safely at all. A swab on a hidden corner answers that in seconds. Where the colour shifts under test, compound cleaning in small worked sections is used instead, chosen deliberately because faded colour is the one thing nobody can hand back later.

  • Older than several houses
  • A swab answers it in seconds
  • Faded colour never comes back

Water Damage Restoration

A burst line, a storm that found its way under a door, or creek water sitting high on the southern boundary through a genuinely wet week.

The clock counts for more here than the volume does. A rug left wet for two days is a materially different job from one collected the same afternoon, and that gap shows up months later as smell and as staining rather than immediately. Ring while it is still wet, say what the water actually was, and stabilising and drying both happen before anybody discusses an assessment.

  • The clock beats the volume
  • Say what the water was
  • Dried first, assessed after

Mould Rug Cleaning

Grey bloom under a bed in a house that has been closed up, or a musty shadow where a rug has met a shaded wall for several seasons.

Two conditions bring this on and this suburb supplies both at once: a shut house and creek humidity working steadily on it. Treated water lifts the growth along with the residue feeding it, the rinse clears out whatever is left behind, and the drying room strips away the moisture that allowed any of it. Caught inside the first season, the rug loses nothing at all.

  • A shut house and damp air
  • Growth and its residue lifted
  • Caught early, nothing lost

Rug Moth Treatment

Wool gets eaten where nobody looks, and a house lived in for thirty years has no shortage of those places: under beds, behind wardrobes, in a linen press.

Long tenure is what gives this the run of a house. A rug not lifted in a decade can carry several generations of grubs before anyone notices thinning in one corner. A treated bath resolves eggs, larvae and adults in one visit, the rinse takes out the casings and dust, and only then does the real extent of the loss show.

  • Tenure gives it the run
  • Every stage in one visit
  • Real loss visible afterwards

Stain Protection

Pale wool going straight back into the same position for another decade is the obvious candidate for the optional clear finish at the end of a wash.

This gets described honestly, because a household that keeps a rug thirty years has earned the honest version. It does not make wool spill-proof and we will not say so. What it does is slow a liquid on its way down, so wiping stays an option longer, and on a piece that never moves that margin is worth buying. Handle, sheen and colour are untouched.

  • The honest version of it
  • Slows the descent, nothing more
  • Handle and sheen untouched

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
One square kilometre on the loop

Our Sunshine Coast office, and the wash floor behind it

Our Sunshine Coast office

Premier Rug Cleaning Sunshine Coast

(07) 5227 8733

There is nowhere in this suburb to bring a rug to. The Sunshine Coast listing marks out the area our people work across, the driver comes to the house, and the washing itself happens at Yatala.

From Tooway Creek down to the bath

One floor takes all of itEverything lifted from these streets is bathed by hand at Unit 9/38 Computer Rd, Yatala QLD 4207.
Roughly an hour and a halfOut to the Bruce Highway, south to the Gateway and the M1, somewhere around 125 to 130 kilometres each way.

That distance is ours to cover and it changes nothing on your quote. Dicky Beach rides the loop with Moffat Beach and Battery Hill, and the window is confirmed once the run day is set.

Three Dicky Beach stories

A creek crossing, a surf club and a suburb built for staying

A small place that kept its own character after the town caught up with it.

The creek that kept this beach to itself

Tooway Creek held Dicky Beach apart from Caloundra until a bridge was finally built across it in 1937.

A place that stayed its own separate thing until a bridge caught up with it still reads that way today, and every collection here gets its own attention rather than being folded in behind Caloundra.

The club that took the patrol on itself in 1950

Locals raised the money for their own clubhouse in 1950 rather than keep relying on a club patrolling from further south.

Deciding to take responsibility for your own patch rather than wait for someone else to get to it is the same instinct behind ringing a specialist about a rug that matters instead of hoping it will come good.

Two retirement villages inside one square kilometre

Two retirement villages and a beachside family holiday park share a single square kilometre with the permanent houses.

A rug that has sat in the same lounge room for twenty or thirty years deserves a straight answer on whether washing beats replacing, and that is the answer we give before any work starts.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Dicky Beach

Rated 4.8 ★ from 8 customersaround Dicky Beach, collected directly from our customers after every clean.

on 02 Oct 2023
Easy to arrange around our day for our wool rug
The wool rug was starting to make the front room feel less fresh. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. The communication made the whole thing feel simple. The Dicky Beach pickup was handled well.
Ruby Pearce
from Dicky Beach
on 23 Feb 2026
Storm water handled in Dicky Beach
We sent the woven rug in after water came under a door. I liked that they focused on drying it properly, not just washing the top. It is clean, dry and usable again.
Adele Lambert
from Dicky Beach
on 23 Jul 2021
Old stains handled properly for our machine-made rug
Our entry felt a bit stale because of the machine-made rug. The old stains are much softer now, and the colours look cleaner in daylight. The rug feels like it belongs in the room again. The Dicky Beach pickup was handled well.
Matilda Pearce
from Dicky Beach
on 30 Jul 2023
Cat spot improved in Dicky Beach
The dog had one bad moment on our shaggy rug, and it was enough to make the room smell off. The problem is no longer the first thing I see when I enter the room.
Maggie Cox
from Dicky Beach
on 26 Sep 2025
The pickup from Dicky Beach was straightforward
I was glad the shaggy rug could be collected from Dicky Beach. The pickup from Dicky Beach was straightforward, and the whole process was easy.
Zoe Graham
from Dicky Beach
on 10 Aug 2023
Pet stains handled properly for our silk rug
Our dog had one accident on the silk rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The Dicky Beach pickup was handled well.
Ella
from Dicky Beach
on 19 Mar 2023
Clean again after pets in Dicky Beach
They were clear that old urine can be stubborn and did not promise magic. Our wool rug had an old dog smell that kept coming back whenever the room warmed up. The odour has improved enough that we are comfortable using it again. I would have liked a tighter pickup window, though the work itself was good.
Laura Tran
from Dicky Beach
on 13 Jul 2023
Collection was the easiest part in Dicky Beach
The free door-to-door pickup made a bigger difference than I expected in Dicky Beach. Premier collected our Oriental rug, kept the quote clear and brought it back fresher.
Jasper Morris
from Dicky Beach
All customers

This one square kilometre, and then the rest of the region

Those cards were written by people in this suburb alone. The second figure counts everyone we have washed for.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The Caloundra loop

Picked up on the same day as Dicky Beach

All of these sit on one scheduled run.

Good to know

Dicky Beach questions, answered plainly

Our rug has been in the same room for thirty years. Is a wash still worth it?

Usually yes, and this is the question this suburb asks us more than any other. Wool that has been reasonably looked after normally has plenty of life left in it. The inspection tells you what a wash will bring back and what three decades on the coast have taken for good, and you get both halves of that before anything is booked.

How is the price for a Dicky Beach rug worked out?

From the rug, never from the address. Size, what it is made of and the state it turns up in decide the number. The driver works it out in front of you, the two runs of the van are already priced in, and nothing is added when the invoice arrives. If a wash will not repay itself on a piece, we tell you so rather than quietly booking it.

We are in one of the retirement villages. Can you collect from there?

Yes, and we do it regularly. The driver comes to the unit door rather than expecting the rug to be carried out to a car park, and it goes back the same way. Let us know at booking if there is a gate code or a manager to check in with and the run is planned around it.

The dog urinated on the rug years ago and the smell keeps coming back. Why?

Because the urine reached the foundation on the first day and has never left it. Anything applied to the pile since has treated the part you can see and none of the part causing the problem. Humid air off the creek then reactivates it every summer. Immersion carries that layer out, enzymes settle what is left, and any permanent colour loss is explained at the assessment.

Do you also collect from Moffat Beach, Battery Hill and Currimundi?

Yes, all three sit on the same loop as Dicky Beach, along with Caloundra and Shelly Beach. Two households on neighbouring streets can send rugs together on the one collection if it suits, and every rug after the first is $20 off.

How long will the rug be away from the room?

About 7 days door to door as standard. A 48-hour express service can be arranged at additional cost where a date genuinely will not move. Either way it finishes in the controlled drying room, which matters a great deal on a rug coming off a low, damp block near the creek.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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