Rug Pickup And Delivery
"Serving Homes Across Southeast QLD and Northern NSW"
A hand-knotted wool rug is heavy. A large floor rug is awkward to move and won’t fit in the boot of a car. We recognized over 29 years ago that the single biggest barrier for our clients was simply getting their rugs to us.
That is why we built our service around a complimentary pickup and delivery model covering the vast area from the Sunshine Coast down to the Northern Rivers. Our team comes to your home, from inner-city Brisbane to the Toowoomba ranges, and handles all the lifting. Your rug is then brought to our dedicated 313-square-metre Yatala facility for a level of cleaning that simply cannot be replicated by a mobile, on-site service.
Why Facility-Based Cleaning is Non-Negotiable in Our Climate
Southeast Queensland’s subtropical humidity is a primary driver of rug degradation. When moisture is trapped in dense rug fibres, it creates a breeding ground for mould and mildew, often invisible from the surface. An on-site surface clean can’t address this. A full immersion wash and climate-controlled drying process is the only way to guarantee the removal of mould spores and the musty odours they produce.
Our off-site process allows us to:
- Extract Abrasive Soils
We use specialized dusting equipment to vibrate out the fine, gritty soils common to the region, from the red clays of the Darling Downs to the sand brought into coastal Gold Coast homes. This dry particulate matter acts like sandpaper, severing rug fibres under foot traffic if not fully removed before washing.
- Utilise Pure Rainwater
Our washing process uses pure, harvested rainwater. This water is naturally soft and free from the mineral deposits found in municipal water, resulting in a softer feel for delicate fibres like wool and silk and preventing mineral build-up.
- Control the Drying Environment
Air-drying a rug in SEQ’s humidity can take days and encourages mould growth. Our climate-controlled drying room ensures your rug is dried thoroughly and safely in a matter of hours, preserving fibre integrity and preventing microbial growth.
Our Pickup & Delivery Process: A Step-by-Step Guide
Book Your Service
Call us or use our online form. Provide your address and an approximate rug size. We can often identify the rug type from a photo.
Schedule Pickup
We coordinate a pickup time based on our regular runs through your area. You'll receive a time window so you're not waiting around all day.
Collection
Our two-person team will carefully move any necessary furniture, roll the rug, and load it into our vehicle. You don't need to do anything.
Specialist Cleaning
At our Yatala facility, your rug undergoes our full immersion cleaning, stain treatment, and controlled drying process.
Arrange Return
Once your rug passes its final inspection, we'll call you to schedule a convenient delivery time.
Delivery
We return your clean, dry, and wrapped rug, unroll it for your inspection, and place it back where it belongs.
Our Experience in Numbers
Rug Cleaned
Clients
years of experience
Pickup & Delivery Schedules by Region
Our Yatala location, just off the M1, is the central hub for our entire service area. This allows us to maintain regular and reliable schedules.
- Brisbane & Gold Coast
Multiple runs every week, with a typical 7-10 business day turnaround.
- Sunshine Coast (including Hinterland)
Scheduled runs are typically twice weekly. Allow 7-14 business days for the full service.
- Toowoomba & Darling Downs
We run a dedicated vehicle to the region weekly. The typical turnaround is 7-14 business days.
- Northern NSW (Tweed, Byron, Ballina)
Dedicated cross-border runs occur fortnightly. Please allow for a 10-15 business day turnaround.
From Your Floor to Our Facility: What Happens Next
Once collected, your rug is tagged and transported to our workshop at Unit 9 38 Computer Rd, Yatala QLD 4207. Here, it is inspected under specialised lighting to identify issues not visible in a home environment. We document its condition, test fibres for colourfastness, and then begin the multi-stage cleaning process tailored to its specific material, whether it be wool, silk, viscose, or a synthetic blend.
You are welcome to call us anytime for a progress update. If you are located nearby in the Ormeau, Beenleigh, or Logan areas, you can also drop your rug off directly to our facility during business hours.
Service Areas & Pickup Schedule
We offer a convenient pickup and delivery service across a wide region. Our service areas include:
Frequently Asked Questions About Rug Pickup and Delivery
Is the pickup and delivery service actually free?
Yes. It is included as part of our cleaning service for all locations within our standard service regions. There are no added transport fees or fuel surcharges.
How long does the entire service take?
For most Brisbane and Gold Coast jobs, expect 7 to 10 business days. For the Sunshine Coast, Toowoomba, and Northern NSW, the turnaround is typically 7 to 14 business days due to travel schedules.
Do I need to roll the rug up myself?
No, please leave it flat. Our team will handle the rolling and any light furniture shifting required. Just ensure the rug is accessible.
What if I'm not home during the scheduled time?
We can arrange to collect from or deliver to a secure, sheltered area like a porch or garage. Please discuss this with LeeAnn when you book.
Book Your Rug Cleaning with Free Pickup & Delivery
Enjoy a hassle-free rug cleaning service from start to finish. We’ll collect your rug, professionally clean it using expert care, and deliver it back fresh, clean, and ready to use.
Get your free quote today.
What customers say about Pickup and Delivery
Rated 4.9 ★ from 11 customersfor this service — collected directly from our customers after every clean.
Get your free quote today
Tell us about your rug and we’ll take it from there — free pickup and delivery, and an honest assessment before any work begins.