Privacy Policy
Last updated: [PUBLISH DATE]
Premier Rug Cleaning (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you interact with us, our website premierrugcleaning.com.au, or our services across South East Queensland and Northern New South Wales.
By using our website or services, you consent to the collection and use of your information as described in this policy.
Who we are
Premier Rug Cleaning is a professional rug cleaning business operating across South East Queensland and Northern NSW, with our administrative address at Level 1, 9/38 Computer Road, Brisbane City QLD 4000 and our cleaning facility at Unit 9, 38 Computer Road, Yatala QLD 4207.
ABN: [PLACEHOLDER — insert ABN]. Contact: admin@premierrugcleaning.com.au · 1800 655 949.
The information we collect
We only collect personal information that is reasonably necessary to provide our services. This may include:
- Identity and contact details — your name, email address, phone number, and service/pickup address.
- Service information — details about your rugs (type, size, condition), photos you provide, and the nature of your enquiry or quote request.
- Communication records — messages, enquiries, reviews, and correspondence with us.
- Payment-related information — billing details necessary to invoice and process payment. We do not store full payment card details; card payments (if any) are handled by our payment provider.
- Website usage information — IP address, browser type, device information, pages viewed, and referring pages, collected via cookies and analytics tools.
How we collect your information
We collect personal information directly from you when you complete a form on our website, request a quote, call or email us, book a service, or hand over a rug for pickup or drop-off. We also collect website usage information automatically through cookies and analytics tools when you browse our website.
How we use your information
We use your personal information to:
- provide quotes and deliver our rug cleaning services;
- arrange pickup, delivery, and scheduling;
- communicate with you about your booking, enquiry, or rug;
- process payments and issue invoices;
- respond to your questions and provide customer support;
- improve our website, services, and customer experience;
- send you service updates and, where you have consented, marketing communications (you can opt out at any time); and
- meet our legal and regulatory obligations.
Cookies and website analytics
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve performance. We use analytics tools (such as Google Analytics) which may set cookies and collect usage data. You can disable cookies through your browser settings, though some parts of the website may not function as intended. Analytics data is used in aggregate and does not personally identify you.
Who we share your information with
We do not sell your personal information. We may disclose it to trusted third parties who help us operate our business and deliver our services, including:
- our customer-management and online-form provider;
- our website hosting provider (WP Engine);
- analytics and mapping providers (such as Google);
- payment and invoicing providers (where applicable);
- professional advisors (such as accountants or lawyers) where necessary; and
- government agencies or other parties where required or authorised by law.
We require these parties to handle your personal information consistently with this policy and the Privacy Act.
Overseas disclosure
Some of our service providers (for example, website hosting and analytics) store or process data on servers located outside Australia, including in the United States. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.
Direct marketing
With your consent, we may send you marketing communications about our services by email or SMS. Every marketing message includes a simple way to opt out, and we will action opt-out requests promptly in accordance with the Spam Act 2003 (Cth). You can also opt out at any time by contacting us.
How we store and protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure — including secure (SSL) website transmission and restricted access to information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
How long we keep your information
We keep your personal information only for as long as necessary to provide our services and to meet our legal, accounting, and regulatory obligations. When it is no longer required, we take reasonable steps to securely delete or de-identify it.
Accessing and correcting your information
You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period and may need to verify your identity first.
Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details below so we can investigate and respond. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au · 1300 363 992.
Children’s privacy
Our website and services are not directed at children, and we do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Please review it periodically.
Contact us
For any privacy questions, requests, or complaints:
- Email: admin@premierrugcleaning.com.au
- Phone: 1800 655 949
- Post: Premier Rug Cleaning, Level 1, 9/38 Computer Road, Brisbane City QLD 4000
This Privacy Policy is governed by the laws of Queensland, Australia.