Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Sea, creek and lake, all on the boundary

Rug Cleaning Wurtulla,
Water on Three Sides of
Four

Only the northern edge of this suburb is ordinary streets. The other three are sea, creek and lake, and a rug here carries moisture from all of them. One full bath clears the lot.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the Kawana leg
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Seen, then quoted

An honest quote for a suburb wrapped in water

A rug carrying moisture from three directions still gets priced the same way as any other: somebody looks at it, one figure comes back, and the figure does not move.

Free pickup and deliveryFrom the door on the Kawana leg
Seen before it is quotedFibre, foundation and moisture load read
Hand washed at YatalaImmersed whole by hand, IICRC certified
$20 off every extra rugEvery rug in the house on one trip
free re-wash guaranteeSomething not right once the rug is home? Tell us inside 48 hours and it goes back through the bath for nothing
What happens next
  1. 1
    Rolled at the doorFrom a beach-side street or a lake-side one
  2. 2
    Seen, then quotedOne figure, taken off the rug itself
  3. 3
    Bathed by hand at YatalaImmersed whole, rinsed until nothing lifts
  4. 4
    Home in about 7 daysDried flat under control, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
Named 1967, bounded 1989

Rug washing Wurtulla, between the sea, the creek and the lake

The last of the four to reach the ground

Wurtulla was proposed alongside Warana, Bokarina and Buddina as one of the four founding suburbs of the Kawana Waters coastal project from 1960, and it took the longest of them to be built. Kawana Estates, associated with L.J. Hooker, assumed control of the wider project, and subdivisions at Wurtulla only commenced around 1980, a full two decades after the scheme began. The name itself came earlier than the suburb did. It was adopted on 1 September 1967, put forward by the developer Alfred Grant and reported in one edition of Justine Kenyon's Aboriginal Word Book to mean south, a source the historical record itself treats as doubtful and which is repeated here with that caution attached. The suburb did not receive its own gazetted boundaries until 8 July 1989, twenty-two years after the name was adopted.

Some things take the time they take. A rug that has waited years for a proper wash still gets the unhurried version.

Three point four square kilometres, three of them wet

Of Wurtulla's four boundaries, only the northern edge along Lake Kawana Boulevard and Wurley Drive runs through ordinary streets. The other three are water or waterside reserve: the Coral Sea to the east, Currimundi Creek and Lake to the south, and Pangali Canal with Lake Kawana to the west. The Nicklin Way runs through the middle of it. Because Wurtulla was the last of its four sibling suburbs to be built out, its housing stock runs a little younger on average than Buddina or Bokarina next door, family homes from the 1980s onward rather than from the 1960s, and it held 5,905 residents at the 2016 census and 6,254 in 2021. The rugs follow that pattern. Fewer genuine antiques than the older Kawana suburbs, more good family wool of thirty or forty years, and a moisture problem that is arguably worse than either neighbour has.

Moisture from three directions at once

Most coastal suburbs deal with one kind of damp. Wurtulla deals with three, and they arrive from different sides and behave differently once they are in a rug. Salt comes off the open sea on the eastern edge, carried on the onshore breeze, and it dulls colour without ever staining anything. Creek humidity comes up from Currimundi Creek and Lake along the southern boundary, flat and slow. Lake and canal damp comes across from Pangali Canal and Lake Kawana on the west, the stillest of the three and the one most likely to start mould under furniture. A house here can be taking all three in the same week, which means the base of a rug rarely gets the chance to dry out properly between them. That is the case for immersion rather than surface cleaning, and for a controlled drying room rather than an afternoon on the line.

WurtullaBokarinaBirtinyaCurrimundiand the streets either side of the Nicklin Way
Every service listed for 4575

Twelve services, for a suburb with three wet boundaries

Family homes built from the 1980s onward between the Coral Sea, Currimundi Creek and Lake Kawana, with the Nicklin Way running through the middle of it.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Wurtulla

Three point four square kilometres with the Coral Sea east, Currimundi Creek and Lake south, and Pangali Canal and Lake Kawana west.

Three of this suburb's four boundaries are water, so a rug here is not dealing with one source of moisture but with three that arrive from different directions and behave differently. Salt from the east, creek humidity from the south, lake and canal damp from the west. All three end up in the same place, low in the foundation, and one full bath is what clears the lot.

  • Three edges, three sources
  • All arriving at the same place
  • One bath clears the lot

Rug Washing Wurtulla

Immersion washing for the family houses built here from the 1980s onward, between the beach on one side and Lake Kawana on the other.

A rug carrying three moisture loads at once is heavier work than a rug carrying one, and it needs the bath strength set accordingly rather than by default. Construction, foundation and colour stability are established at the facility, the wash is mixed for that particular piece, and the rinse runs on until the water coming through it stops changing.

  • Three loads is heavier work
  • Never set by default
  • Until the water stops changing
Most popular

Stain Removal

Sunscreen off the eastern edge, lake mud off the western one, and the household spills that belong to no boundary at all.

A suburb with this many edges produces a wide range of marks, and each still gets treated on evidence rather than on where it probably came from. Testing establishes fibre and dye behaviour, the treatment follows that, and what you get afterwards is a straight account: out, improved, or left because chasing it would take more from the rug than the mark does.

  • Marks from every edge
  • Evidence over probability
  • Out, improved, or left

Pet Stain and Odour

A dog with the beach on one side and a lake on the other, and one accident inside a door that gets used constantly.

Damp air from three sides is why this problem appears to return from nowhere. The residue never left the backing, and moisture keeps reactivating it whichever boundary the humidity came from this week. A full bath moves water right through the piece and takes that layer out with it, enzymes settle what caused the smell, and the drying room breaks the cycle properly.

  • It returns from three sides
  • The residue never left
  • The cycle breaks properly

Odour Removal

The heavy, closed note that settles on the western side near the lake, and the salted staleness of a room facing the eastern boundary.

Being wrapped in water on three sides means there is almost always damp air on at least one of them, so a house here rarely gets a properly dry week to clear itself out. Odour binds into the base of a pile under those conditions and stays. Washing breaks the bond and the rinse carries the result off the property, with no fragrance laid over the result.

  • Rarely a properly dry week
  • It binds low and stays
  • No fragrance laid over it

Rug Spot Cleaning

A family floor is in use all day here, and a fresh mark on an otherwise good rug can usually be handled without the piece leaving the house.

The wrong move on a fresh mark is to work it until it disappears, because it does not disappear, it spreads. Hard work opens the pile, drags the edge of the mark outward and leaves a crush that shows in the afternoon light off the lake. We test, work gently, groom the nap back, and say when the piece genuinely needs the bath instead.

  • It spreads, it does not vanish
  • Shows in the afternoon light
  • Straight about needing the bath

Rug Steam Cleaning

Hot water extraction for the working pieces: a mat at the eastern door, a runner from the garage, a synthetic rug in a room that takes wet gear.

In a house with water on three sides something is always being carried in wet, and machine-made construction handles this method and is usable again the same day. Hand knotted wool is not, and never will be, regardless of how much sense the timing makes. The rug's construction decides which process it gets, and we explain which one it is.

  • Something is always wet
  • Usable again the same day
  • Construction decides the process

Rug Dry Cleaning

Low moisture cleaning for pieces that will not take a bath: unstable colour, or a foundation that has spent decades in this much humidity.

Three water boundaries are hard on a foundation over thirty or forty years, and some older pieces here have simply had enough. A damp swab on a hidden corner shows in seconds whether the colour will move, and finding out costs the rug nothing. Where it will move, compound work section by section is used instead, deliberately, because faded colour is permanent.

  • Three boundaries wear a foundation
  • Finding out costs nothing
  • Faded colour is permanent

Water Damage Restoration

A burst line, storm water off the eastern reserve, or the creek and lake sides both sitting high after a long wet week.

With water on three sides the first question is always which side, because sea water, creek water and lake water do not behave the same way in wool. Ring while the rug is wet and name the source. Getting it stable and getting it dry come before anybody judges the damage, and you have the answer well ahead of any figure.

  • Always ask which side
  • They behave differently in wool
  • Answer ahead of any figure

Mould Rug Cleaning

Grey bloom under furniture on the lake side, or a musty ring on a rug that has spent a wet month against a shaded wall.

The western boundary is where this usually starts, because still lake and canal air holds moisture better than moving sea air does. The growth comes off in treated water along with the film underneath holding it there, the rinse clears the last of it, and the drying room removes the moisture that allowed any of it. Dealt with inside the first season, the rug comes back with no lasting mark.

  • It starts on the western side
  • Growth and support removed
  • No lasting mark after

Rug Moth Treatment

Wool is eaten in the still places, and a family house has a good number: under beds, in built-in robes, in a rug rolled up for a season.

Humidity does not stop this and in some ways it helps it along, which is unwelcome news in a suburb with three wet boundaries. A rug left undisturbed for a year can be well into a second generation of grubs before the pile visibly thins. One treated bath handles the whole life cycle, the debris rinses away, and the real damage can finally be seen.

  • Humidity helps it along
  • The whole cycle in one bath
  • Real damage finally seen

Stain Protection

There is a clear treatment available before the rug goes back, and a house with this much traffic between water and floor is a fair case for it.

It is worth saying exactly what this is. It slows a liquid on its way into the pile so that wiping stays possible for a few seconds longer, which is often all that separates a wipe from a wash. It is not waterproofing and we will not call it that. Handle, sheen and colour all come back untouched by the treatment.

  • Worth saying what it is
  • A wipe instead of a wash
  • Colour comes back untouched

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Three wet boundaries, one dry room

Our Sunshine Coast office, and the drying room that matters most

Our Sunshine Coast office

Premier Rug Cleaning Sunshine Coast

(07) 5227 8733

You cannot bring a rug to us, and it would be a wasted trip anyway. The Sunshine Coast listing shows the area our people work, a driver comes to the house, and the wash and the drying both happen at Yatala.

Off the Nicklin Way and south to Yatala

The bath and the drying room togetherWashing and drying both happen under one roof, at Unit 9/38 Computer Rd, Yatala QLD 4207.
Around an hour and a half to an hour fortyOnto the Bruce Highway and then the long haul south, in the region of 130 to 140 kilometres each way.

The drive is ours and the quote does not move because of it. Wurtulla is collected on the Kawana leg with Bokarina and Currimundi, and a collection time follows once the day is built.

Three Wurtulla stories

The last of four, a name ahead of its suburb, and three wet edges

A place that took twenty years to arrive and has not moved much since.

The last of the four to be built

Wurtulla was the final suburb of the original Kawana Waters project to be developed, with subdivisions only starting around 1980.

A suburb that took its time to be built properly still shows it in the housing today, and taking the time a job needs is the same instinct behind a hand wash rather than a quick one.

A name given in 1967, a suburb bounded in 1989

The name was formally adopted on 1 September 1967, but the suburb did not get its own gazetted boundaries until 8 July 1989.

A name given decades before the place around it was finished is a reminder that some things take exactly the time they take, and a rug that has waited years for a proper wash still gets the careful version when it finally comes.

Water on three sides

The Coral Sea, Currimundi Creek and Lake, and Pangali Canal with Lake Kawana make up three of this suburb's four boundaries.

A suburb wrapped in water on three sides sends salt, canal damp and lake humidity into the same streets, and a full immersion wash is built precisely for rugs carrying that much moisture at once.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Wurtulla

Rated 5.0 ★ from 8 customersaround Wurtulla, collected directly from our customers after every clean.

on 30 Dec 2024
Clean before handover in Wurtulla
The wool rug had pet smell, and I did not want it raised at inspection. I was worried a normal carpet clean would be too rough for the wool rug. The timing helped because we had enough to deal with during the move. The property manager had no issue with the rug afterwards. It was good to have the backing and the fibres considered together, not just the top surface. The problem is no longer the first thing I see when I enter the room.
Karen McLean
from Wurtulla
on 14 Jun 2025
A fresh silk rug after the pet accident in Wurtulla
I booked once it was obvious the silk rug needed professional care. The pet stains were the main worry, and they flushed the smell out instead of just masking it. I would use them again without overthinking it. The Wurtulla pickup was handled well.
Bianca
from Wurtulla
on 27 Oct 2025
Careful cleaning for our shag rug in Wurtulla
The shaggy rug had lost a bit of life in the family room. The pickup from Wurtulla was straightforward, and the whole process was easy.
Liam Hunt
from Wurtulla
on 25 Apr 2021
Easy pickup for our area rug in Wurtulla
I had tried spot cleaning the area rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. We are in Wurtulla, so having it collected made the job much easier.
Lauren Walker
from Wurtulla
on 09 May 2021
Easy pickup for our machine-made rug in Wurtulla
The free door-to-door pickup made a bigger difference than I expected in Wurtulla. Premier collected our machine-made rug, kept the quote clear and brought it back cleaner.
Caitlin Henderson
from Wurtulla
on 31 Dec 2021
Quick turnaround helped in Wurtulla
We had dust before visitors and needed the silk rug sorted quickly. Communication was plain, which helped because we were juggling other jobs. It came back clean and dry before we needed the room.
Jack Forbes
from Wurtulla
on 28 Jan 2022
Puppy smell finally gone in Wurtulla
I had tried blotting the puppy urine spot on our lounge rug, but the smell was still there. It came back smelling clean rather than covered in perfume. For the puppy urine spot, it was more than I could manage at home.
Zara Williams
from Wurtulla
on 10 Jul 2025
Easy pickup for our wool rug in Wurtulla
The wool rug gets a lot of use in our entry. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Wurtulla pickup was handled well.
Adele Wong
from Wurtulla
All customers

This suburb to begin with, then all of the Coast

Those cards came from Wurtulla addresses. The second number covers every street on our runs.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The Kawana leg

Collected alongside Wurtulla

These neighbours share the run day.

Good to know

Wurtulla questions, answered plainly

We are closer to the lake than the beach. Is the problem different?

It is, and it is not smaller. Sea air on the eastern side brings salt that dulls colour without staining. Lake and canal air on the western side is stiller, holds moisture longer and is the side where mould usually starts under furniture. One is abrasive and drying, the other is slow and damp, and a full bath answers both.

How is the price set?

By reading the rug, not the street it came from. Size, construction, foundation and condition are the four inputs, the figure is given once the driver has seen the piece, both legs of the trip are already inside it, and it does not change later. Where the wash will not repay itself, we say that plainly.

Our rug always feels slightly damp. Is that fixable?

Usually yes, and it is a common complaint in this suburb for good reason. With water on three boundaries a rug rarely gets a genuinely dry week to recover in. Washing clears what has built up in the foundation, and the controlled drying room takes the rug to properly dry, which is a state it may not have been in for years.

The dog urinated on the rug inside the door. Why does the smell keep returning?

Because the urine is still in the backing and the humidity here keeps waking it up. Whichever boundary the damp arrives from that week, it reactivates what was never removed. A full bath removes that layer, enzymes deal with the chemistry behind the smell, and if the colour has taken lasting damage you hear it at the assessment rather than at delivery.

Do you also collect from Bokarina, Birtinya and Currimundi?

Yes, all three are on the same Kawana leg as Wurtulla, along with Warana and Buddina. Two houses on one street can send rugs together on a single collection, which saves everyone a trip, and each rug after the first is $20 off.

How long is the turnaround?

About 7 days door to door. Express handling inside 48 hours is available at additional cost if a date genuinely cannot move. On a rug from this suburb we would rather not compress the drying stage, because a piece carrying moisture from three directions holds more water than most and needs the full drying time.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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