At Premium Rug Cleaning Services
We Care About Your Rugs As Though They Were Our Own.
With over 20 years of industry experience and a reputation that is second to none, you can trust us.
With our no quibble guarantee, you’re covered. We want 100% customer satisfaction.
We are the specialists that have tackled every stain, or damage to any style or size of rug.
If you are not delighted with our service or the cleaning of your rug simply tell us within 48hrs of delivery. We will collect the rug and re-clean it, at no cost to you. No questions asked. We want happy clients!
Whatever sort of rug you have: wool, silk or synthetic, all rugs will receive the same loving care. Wine stains, pet accidents, mould or general soiling … we’ll have your rug looking fabulous in no time.
Damage can be caused by moths. Or maybe your rug has worn fringes. All rugs need to be cleaned prior to inspection by our repairer. After this, we’ll give you a quote, and phone you for approval to proceed.
If you are going away and your personal items are going into storage, make sure your valuable rugs are prepared correctly to maintain their quality. Please ask us for advice on storing your rugs.
A Fast Easy Process For Our Busy Clients
Call us or fill in the quote form. We offer friendly, helpful service to find the best solution for your rug.
Book our services and we’ll give you easy instructions of how to prepare for pick up and delivery.
Your pristine rug is delivered to you on time, and ready for you to enjoy, with our hassle free guarantee.
Do you clean my rug in my home?
No. All rugs are collected from your premises so we can ensure your rug is thoroughly cleaned. If we clean your rug in your home we cannot control the drying and this can be detrimental to your rug. Rugs that take too long to dry can dry out of shape, with odours or cellulosic browning – commonly known as a water mark.
How long will you have my rug for?
We will require your rug for 3- 7 days. If we require your rug for longer than this you will be provided a courtesy call with an explanation and expected delivery day
How do I get my rug to you?
We will collect your rug from your door. Your workplace or your home, whatever suits you best.
How much do you charge to pick up my rug?
Do I need to be there when you come to collect my rug?
No not at all, you can advise your operator where you have left the rug
How do you clean my rug?
All rugs are cleaned on a concrete slab, hand washed, detailed and then hung on racks to dry. Specialised drying equipment is used to speed dry your rug. On completion of the drying process, all rugs are detailed and inspected and prepared for dispatch back to your door.
Can you clean my shaggy rug?
Yes. Shaggy rugs are a popular style of rug. We need to pay particular attention to them to ensure we retrieve all of the dry soil out of the rug. There are a minimum of 4 extraction processes involved in cleaning of a shaggy rug, all of which remove dry soil and grit from the fibre
Can you guarantee stains will be removed?
We try our best to remove all stains. It will be helpful if you can advise your operator the nature of the stain and what method or product you have used to attempt to remove this stain. However, we cannot guarantee removal on all stains. But know that we try our best for you.
My pet has had an accident on my rug, what do I do?
Call our friendly operators for some helpful advice.
How do I maintain my rug in between professional cleaning?
We have our own stain removal product, manufactured in QLD. Ask your operator how you can purchase this.
Have more questions?
Please call our friendly operator.