Southeast QLD & Northern NSW
Specialist Rug
Cleaning That
Brings Rugs
Back to Life
Deep cleaning that removes embedded soil, stains and allergens while restoring colour, softness and beauty.
- Safe for delicate and handmade rugs
- Specialist stain and odour removal
- Pickup and delivery across SE QLD and Northern NSW
Reveal the Clean
Watch it clean automatically, then take control.
experience
Expert carefor your rugs
No-hasslepickup & delivery
Trusted, licensedand insured experts
4.9-star rating8,550 reviews
Guaranteedsatisfaction
Watch your rug's full journey
From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.
Built for our subtropical climate
In Southeast Queensland and Northern NSW, persistent humidity is a direct threat to rug fibres. Wool, silk and even cotton foundations absorb ambient moisture — an ideal breeding ground for mould, mildew and permanent discolouration. Surface cleaning is not enough in this environment, so we built a facility that is — one that handles everything from the salt-humid air of coastal suburbs like Main Beach to the dust and soil profiles of inland areas like Toowoomba.
Pure rainwater washing
Municipal water carries chlorine and fluctuating minerals that are harsh on delicate dyes. Every rug is washed in pure harvested rainwater — a softer, pH-neutral clean that protects wool lanolin and the vibrancy of vegetable dyes in Persian and Oriental pieces.
Full immersion, washed by hand
Each rug is hand-washed and detailed on our concrete wash floor. That hands-on approach lets our technicians spot and treat specific issues — from worn fringes to moth larvae, a frequent problem in poorly stored rugs in our region.
Controlled drying
Controlled airflow drying prevents cellulosic browning (water-marking) and the odours that occur when rugs take too long to dry in the damp air of our subtropical summer.
Why we never clean in-home
In-home cleaning makes the drying process impossible to control, risking the structural integrity of the rug’s foundation fibres. So we don’t offer it — we collect, wash properly, and return your rug fully dry.
Get an honest assessment
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Most cleaners treat every rug the same — and that is exactly how a fine rug gets ruined
You pulled the rug out of storage and it smelled too stale for the house, or a pet got to it, or a spill got worse the moment you rubbed it with a towel. The instinct is to call whoever does the carpets. But a carpet-cleaner steam pass only freshens the surface for a fortnight, and the deeper fear is worse: hand a fine piece to the wrong person and the hot blast and harsh chemistry built for synthetic broadloom set the dyes running and dry the wool out. You do not get a clean rug back. You get a damaged one you can never rebuy.
A carpet cleaner with a van can ruin a fine rug
One-size-fits-all carpet machines are the number one cause of rug damage. Here is exactly what goes wrong.
Caught one of these early?
Most rug damage is cheapest to fix the week it happens. Send a photo or book a free pickup and we’ll tell you honestly what it needs — and what it doesn’t.
The right care for every rug
Twelve ways we care for rugs — every one carried out by hand at our own Yatala facility. Start with the kind of help your rug needs.
Showing all 12 services
Stain Removal
Wine, coffee, ink or mud — every stain and every fibre is different, so we identify both before choosing a treatment. Colour-safe, fibre-matched agents work deep into the pile to lift the mark without bleaching the surrounding pile. We regularly shift old stains other cleaners couldn’t.
The wrong chemical on the wrong fibre sets a stain instead of lifting it — and can strip dye along with the mark. That’s why we identify the fibre first, then the stain, and match the treatment to both. After 29 years of nothing but rugs, there aren’t many marks we haven’t met before.
- Wine, coffee, ink and food marks
- Old stains others could not shift
- Colour-safe, fibre-matched agents
Rug Washing
Our signature service: dusting to remove dry soil, full immersion in pure rainwater, a gentle hand scrub, then a controlled rinse and airflow drying at our Yatala facility. It’s the complete reset for any rug — safe for delicate and handmade pieces, with free pickup and delivery.
Rainwater is naturally soft and pH-neutral — it rinses clean without the minerals and chlorine of tap water, so wool keeps its lanolin and colours keep their depth. Harvested on site at Yatala, it’s the same reason hand washing has always been the gold standard for handmade rugs.
- The full Yatala facility process
- Safe for delicate and handmade rugs
- Free pickup and delivery included
Pet Stain & Odour
Pet accidents soak through the pile into the rug’s foundation, which is why surface sprays only mask the smell. Our enzyme treatments digest the organic matter itself — removing the source of both the stain and the odour — then finish with a full hygienic wash.
Urine, vomit or a general accident — each needs its own enzyme to break it down. Once the organic matter is digested, the full immersion wash carries it away completely, so what comes home is not a masked rug but a genuinely clean one, safe again for kids and pets.
- Urine, vomit and general accidents
- Enzyme treatment, not masking
- Finishes with a full hygienic wash
Odour Removal
Musty, smoky or simply “old rug” — trapped odours live deep in the fibre, far beyond the reach of surface deodorisers. We neutralise them at the source during a full wash, so your rug comes home genuinely fresh rather than perfumed. Ideal for stored and inherited rugs.
Damp mustiness, cigarette smoke, years in a shed — each responds to a different treatment, which is why we neutralise during the wash rather than spraying over the top. Stored and inherited rugs are our most common odour jobs, and most come back smelling of nothing at all — exactly as they should.
- Damp, smoke and pet smells
- Neutralised, not covered up
- Ideal for stored or inherited rugs
Stain Protection
Applied fresh after a wash, professional protection coats each fibre so spills bead on the surface instead of soaking in — buying you time to blot before a mark becomes a stain. It’s a smart finish for dining rugs, hallway runners and any high-traffic piece in a busy home.
Protection is the finishing step after any wash — the coating bonds best to clean fibre. It doesn’t change how the rug looks or feels; it simply gives you a window to blot a spill before it soaks in, and makes the next professional clean more effective too.
- Applied fresh after a wash
- Makes future spills easier to lift
- Great for dining and high-traffic rugs
Water Damage Restoration
After a leak, flood or storm, speed is everything — mould, browning and dye migration set in fast in a wet rug. We collect quickly across SE QLD and Northern NSW, then rinse, sanitise and dry under controlled airflow before permanent damage takes hold.
Every day a rug stays wet the damage compounds — in our humidity mould establishes fast, dyes migrate and browning sets in. At the facility we rinse the contamination out, sanitise, and dry under controlled airflow. The sooner we collect, the more of your rug we can save.
- Leaks, floods and storm-affected rugs
- Prevents mould and water-marking
- The sooner we collect, the better
Rug Steam Cleaning
Hot-water extraction is the right tool for hard-wearing synthetics and busy family rugs — heat plus powerful extraction lifts ground-in grime and sanitises deep in the pile. We never use it on delicate fibres; every rug is assessed first so it gets the method it can safely handle.
Full immersion is our gold standard, but it isn’t always the right call — some synthetics and latex-backed rugs respond better to hot-water extraction. We assess fibre, construction and condition first, then choose the method the rug can safely handle. Delicate fibres never see steam.
- Hard-wearing and synthetic rugs
- Deep sanitising clean
- Not used on delicate fibres
Rug Dry Cleaning
Some rugs simply cannot take water — viscose, certain silks and fragile antiques among them. Our low-moisture dry cleaning refreshes these pieces safely, with no shrinkage, dye bleed or water-marking. We choose it only after a proper fibre assessment, so your rug always gets the gentlest effective method.
Twenty-nine years of nothing but rugs means we can tell viscose from silk at a glance, and we know which antiques won’t tolerate moisture. If you’re not sure what your rug is made of, don’t guess — send it in for an honest assessment and we’ll match the method to the fibre.
- Viscose, silk and antique rugs
- No shrinkage or dye bleed
- Chosen after fibre assessment
Area Rug Cleaning
Oversized lounge and dining rugs are exactly what our Yatala facility is built for — dusting, immersion washing, controlled drying and grooming, off-site and done properly. Free pickup and delivery does all the lifting, and your rug comes home clean, dry and squared away.
A big rug is heavy dry — and far heavier wet, which is why oversized pieces can’t be washed properly at home. Free pickup and delivery does all the lifting: we collect it, give it the full facility process, and return it dry and ready to lay flat.
- Oversized and heavy rugs welcome
- The full facility process
- Pickup and delivery does the lifting
Rug Moth Treatment
Moth larvae eat wool from the base of the pile — usually unnoticed under furniture until bare patches appear. Our treatment clears eggs and larvae, and a full wash removes the residue they leave behind. It’s essential for wool and natural-fibre rugs, and smart before long-term storage.
If a wool rug is headed for storage, treat it first — larvae sealed away with a rug do their worst undisturbed. We treat, then wash out the residue, and can advise on safe storage so the rug comes out of the cupboard the way it went in.
- Wool and natural-fibre rugs
- Stops damage spreading
- Smart before long-term storage
Rug Spot Cleaning
A fresh spill doesn’t always call for the full wash. Spot cleaning treats the affected area directly — a fast, budget-friendly option for single marks. And if a full wash would genuinely serve your rug better, we’ll tell you so before any work begins. Honest advice, every time.
A spot clean is right when the spill is fresh, small and hasn’t soaked through. If the mark has spread, wicked into the foundation or already been through a DIY cleaner, a full wash usually serves the rug better — and we’ll tell you which is which before any work begins.
- Single spills and marks
- A targeted, budget-friendly option
- Honest advice on what is needed
Mould Rug Cleaning
In our humid climate, a damp rug can turn mouldy fast — a musty smell is often the first sign. We kill the spores rather than just cleaning over them, remove staining where possible, and dry the rug properly so the mould doesn’t come back. A safe, hygienic finish.
Mould comes back if a rug isn’t dried properly — which is why our controlled-airflow drying matters as much as the treatment itself. If your rug smells musty after rain or a damp room, that’s the early warning: treat it before spores spread and staining sets in.
- Musty smell or visible mould
- Spores killed, not just cleaned
- A safe, hygienic finish
Not sure what your rug needs?
Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs — and what it doesn’t.
7 careful stages, all 15 steps
No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.
Standard turnaround 7 days door to door, or 48-hour service on request.
Real words from real customers
Rated 4.9 ★ from 8,550 customersacross South East QLD and Northern NSW. Collected directly from our customers after every clean, and the count updates automatically as new reviews come in.
Join 8,550 happy customers
Rated 4.9 by the people whose rugs we’ve already brought back to life. Yours is next.
See our results
Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.
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Every weave.
Every origin.
From Persian heirlooms to everyday synthetics — twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.
- 29 years on rugs only
- IICRC-certified technicians
- Washed at our Yatala facility
Frequently asked questions
The things people ask before their first clean — answered straight.
Do you clean my rug in my home?
No. All rugs are collected from your premises so we can ensure your rug is thoroughly cleaned. If we clean your rug in your home we cannot control the drying and this can be detrimental to your rug. Rugs that take too long to dry can dry out of shape, with odours or cellulosic browning – commonly known as a water mark.
How long will you have my rug for?
Standard turnaround is 7 days door to door — we collect, wash and dry at our Yatala facility, then deliver your rug back fully dry. Need it sooner? 48-hour service is available on request.
How much does rug cleaning cost?
Every rug is different, so we give you an honest, obligation-free assessment before any work begins — and every extra rug collected on the same visit is $20 off. See our pricing page or call 1800 655 949.
How much do you charge to pick up my rug?
Pickup and delivery is free across our entire service area — Brisbane, Gold Coast, Sunshine Coast, Toowoomba and Northern NSW. If you’re outside those areas we can usually still collect your rug for a small fee — call 1800 655 949 and we’ll confirm for your address.
Do I need to be there when you come to collect my rug?
No — just tell us a safe spot where we can collect your rug, and let us know where to leave it when we return it after cleaning.
How do you clean my rug?
All rugs are cleaned on a concrete slab, hand washed, detailed and then hung on racks to dry. Specialised drying equipment is used to speed dry your rug. On completion of the drying process, all rugs are detailed and inspected and prepared for dispatch back to your door.
Can you clean my shaggy rug?
Yes. Shaggy rugs are a popular style of rug. We need to pay particular attention to them to ensure we retrieve all of the dry soil out of the rug. There is a minimum of four extraction processes involved in the cleaning of a shaggy rug, all of which remove dry soil and grit from the fibre.
Can you guarantee stains will be removed?
We try our best to remove every stain, and it helps if you can tell us what caused it and anything you’ve already tried on it. Some stains have permanently changed the fibre by the time they reach us, so we can’t guarantee removal in every case — but we’ll always tell you honestly what we expect before we start.
My pet has had an accident on my rug, what do I do?
Our team are able to provide a specialised treatment to eliminate bacteria and enzymes that create nasty smells and stains.
How do I maintain my rug in between professional cleaning?
We have our own stain removal product, manufactured in QLD. Ask your operator how you can purchase this.
Have more questions?
Call 1800 655 949 and speak to a real person.
IICRC Certified Firm
Fully InsuredGet your free quote today
Tell us about your rug and we’ll take it from there — free pickup and delivery, and an honest assessment before any work begins.