T’s & C’s

Terms & Conditions:

Premier Rug Cleaning guarantee:

  • If you are not delighted with our service or the cleaning of your rug simply tell us within 48hrs of delivery. We will collect the rug and re-clean it, at no cost to you. No questions asked. We want happy clients!
  • If there has been a pet accident on the rug we have recommended an antimicrobial wash to remove the odour.  Please be aware that the severity of the odour, the age and diet of the pet, will determine the outcome.  We do have several different processes to remove pet odours and we will be working hard to remove this odour, often we will need to treat the rug several times at no additional cost to you.
  • Please be advised that whilst we endeavour to remove all stains, we cannot guarantee removal of high acid based stains, including pet stains.
  • The first step in stain removal is the most important one, please contact one of our helpful team for sound advice before attempting any home remedies. Remember, everything you read on the internet isn’t always true.
  • If your rug is delivered in plastic please remove the plastic upon delivery to avoid the rug sweating & retaining moisture  inside the bag.
  • Payment is not required at the pick up , payment is required prior to delivery. This can be via EFT, Credit Card or cash to the driver. Please be advised that under no circumstances will a rug be left without payment.
  • We reserve the right to request a deposit of 50% on repairs payable at the time of approval.

5 day Service guarantee

  • We have a guaranteed service delivery time of 5 business days. If your rug is not delivered within 5 business days we will deliver your rug absolutely free of charge.
  • This applies to rugs that are being cleaned and excludes rugs being repaired.

Excludes public holidays, acts of god, vehicle breakdown, injury or illness, extreme weather events.