Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Calm water, and a slower kind of damage

Rug Cleaning Golden Beach,
Facing the Passage Not the
Surf

This side of the sandspit misses the blown salt of an ocean street and gets months of still, humid air at floor level instead. Collected rolled, hand washed at Yatala, returned properly dry.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the southern Caloundra run
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Read the rug, then quote it

An honest quote for the passage side of Caloundra

We inspect before we price, because the rug decides the number and nothing else does. One figure, given after the look rather than over the phone, and held to when the invoice comes.

Free pickup and deliveryDoor to door on the southern Caloundra run
Inspected before pricingFibre, foundation and dye behaviour first
Hand washed at our facilityFull immersion by hand at Yatala, IICRC certified
$20 off every extra rugThe lounge and the hallway on one trip
free re-wash guaranteeIf the result is not right once it is down, raise it within 48 hours and the second bath is free
What happens next
  1. 1
    Rolled and liftedFrom a passage-front door or a canal street
  2. 2
    Read, then pricedOne figure built from what the rug actually is
  3. 3
    Immersed at YatalaBathed whole, rinsed until nothing more lifts
  4. 4
    Home in about 7 daysDried under control, groomed and rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
Named by the company that built it

Rug washing Golden Beach, on the passage rather than the ocean

A suburb carrying its developer's own name

Golden Beach lies two point one kilometres south of Caloundra's CBD and covers four point two square kilometres of passage frontage, facing Pumicestone Passage with the northern tip of the Bribie Island sandspit offshore taking the weather before it arrives. The name is not a marketing invention of recent decades. It comes straight from Caloundra Golden Beach Ltd, the company that opened the area up as a recreational destination through the 1940s, well before proper residential subdivision followed in the 1960s from near Caloundra Road south to Lamerough Creek, then further toward Bells Creek in the early 1970s. Golden Beach State School opened on 24 January 1983 as the local population caught up with the streets. The census counts have held steady rather than surged: 5,463 in 2006, 5,179 in 2011, 5,575 in 2016 and 5,646 in 2021.

Calm water does not go easy on a rug. It just takes longer to show you what it has done.

The rugs that came with the families

This is downsizer and retiree ground, single-level houses strung along the passage foreshore and the canal that was cut inland through the 1990s, running west toward what was later separated off as its own suburb. The furnishing pattern that goes with those households is consistent enough to plan for. Wool rugs bought properly once and then kept, rather than replaced every few years with whatever suits the current room. A good number of the pieces we collect here arrived with the family and have outlasted two or three sets of lounge furniture. That changes the conversation before any work starts. The useful question on a rug like that is not whether it can be cleaned, because almost anything can be cleaned. It is what the wash will genuinely give back, and what the years have taken permanently, and the honest answer to both is worth more than any description of our process.

What this side gets instead

An ocean street a couple of kilometres away deals with wave-driven salt arriving hard and constantly. Golden Beach does not. The sandspit and the calm passage water take that out of the equation, and what replaces it is far less obvious and considerably more patient. Homes sitting low against still water hold humid air near the floor for months at a stretch, particularly along the canal on the eastern side, and that damp works into wool slowly. It dulls a colour before anyone notices, then builds a musty note in the base of the pile across successive summers, and by the time it registers it has been in there for years. Neither problem is reachable while the rug is on the floor. A full immersion wash clears salt and trapped humidity out of the foundation in a single pass, and the piece then dries flat in a controlled room instead of in the air that caused it.

Golden BeachCaloundraPelican WatersCaloundra Westand the canal streets running inland
Everything on offer in 4551

Twelve services, for the calm side of the water

Single-level homes along the passage foreshore and the canal running west into what became Pelican Waters. Quality wool, bought once, kept for decades.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Golden Beach

Four point two square kilometres facing Pumicestone Passage rather than the open ocean, with the tip of the Bribie sandspit sitting offshore taking the weather first.

No surf breaks on this side, so the blown salt that scours a rug on an ocean street barely reaches these rooms. What arrives instead is patient. Calm water sitting a few metres away holds damp air at floor level for months at a time, and it works into a foundation rather than across a surface. That is a job for full immersion, not for anything applied from above.

  • Collected from the passage streets
  • Patient damp, not blown salt
  • Reached by immersion only

Rug Washing Golden Beach

Immersion washing for the wool in single-level passage homes and along the canal, generally bought once and kept a very long time.

The mistake here is treating this like an ocean suburb and washing hard for salt that is not the main problem. Dye stability, foundation strength and fibre are all established before the bath is drawn, and the strength is then set for what is actually in front of us. The rug is immersed whole, and the rinse continues until nothing further lifts out of it.

  • Not an ocean-suburb wash
  • Strength set to the piece
  • Rinsed until nothing lifts
Most popular

Stain Removal

Coffee, red wine and the ordinary household run of spills, none of which care which way the water in front of the house happens to face.

Nobody needs the story of how it happened. A test tells us the fibre and how the colour behaves, and the treatment is then built from that rather than from a guess about the evening. What you get afterwards is the plain result: lifted, improved, or deliberately left alone because the work required would cost the rug more than the mark ever will.

  • The story is not required
  • Built from the test
  • Left alone when that is right

Pet Stain and Odour

A dog with a favourite spot by the sliding door and one accident that went through the pile into the backing on the day it happened.

Odour will not clear here the way it might inland, because still air off the passage never dries the residue out. It stays wet enough to keep working. Sprays reach the pile and nothing below it. Bathing pushes water right through the base, an enzyme stage neutralises what generates the smell, and the drying room ends the cycle rather than pausing it.

  • Still air keeps it working
  • Sprays never reach the base
  • The cycle ends, not pauses

Odour Removal

The low, closed note that gathers in a room facing calm water, quite different from the salted staleness of an open beach house.

Ocean suburbs get a sharp, salty smell that comes and goes with the wind. This side gets something slower and heavier that settles and stays, because there is no clearing breeze coming off flat water to shift it. Odour binds low in the pile in those conditions. Washing dissolves what it has bound to and the rinse takes the result off the property. Nothing is scented over the top.

  • Slower and heavier than salt
  • No breeze off flat water
  • Nothing scented over it

Rug Spot Cleaning

A single spill on an otherwise sound piece can often be dealt with where it lies, saving a big passage-house rug a trip in the van.

Restraint matters more than effort. Working an area hard opens the pile and pushes the edge of the mark outward, which turns one small problem into a patch that shows across the whole floor in flat light. We test first, work lightly, groom the area level again, and say honestly when the piece needs the full bath rather than another go in the room.

  • Restraint beats effort here
  • The edge pushes outward
  • Honest about needing the bath

Rug Steam Cleaning

Hot water extraction for the practical pieces: the mat at a canal-side door, the runner down a hallway, a synthetic rug in a spare room.

Synthetic construction takes extraction well and is dry again within hours, which is the right answer for anything on a path people use every day. On hand knotted wool it is the wrong answer and no amount of speed makes it the right one. The rug's construction picks the method, and the reason is explained at the door instead of afterwards.

  • Right for the everyday pieces
  • Dry again within hours
  • Wrong for knotted wool

Rug Dry Cleaning

Low moisture cleaning where water would take something off the rug: colour that moves under test, or a foundation weakened by years at water level.

Plenty of wool here arrived with the families who bought in the 1960s and has never left. Some of it predates reliable colour fixing altogether. A swab on a hidden corner settles whether water is safe, and where it is not, compound work in careful sections is used instead. That choice is deliberate, because a weave cannot be given its colour back.

  • Wool that came with the family
  • A swab settles it in seconds
  • Chosen deliberately, not by habit

Water Damage Restoration

A burst line, storm water down a low street, or a slab that has stayed wet longer than anyone realised on ground this close to the passage.

Low, flat ground is slow to give water up, which is why a rug here can still be holding moisture a week after the floor looks dry. Ring while it is wet and say what the water was, because the answer changes the process. Stabilising and drying are done before an assessment is attempted, and the verdict reaches you before there is anything to pay for.

  • Low ground gives water up slowly
  • Say what the water was
  • Verdict before any cost

Mould Rug Cleaning

Grey bloom under a lounge suite, or a musty shadow where a rug meets a wall in a room that never gets full sun.

This is the failure mode on the passage side. The cause is not a leak, it is months of damp air at floor level in a house that has done nothing wrong. Treated water lifts the growth and the residue holding it, the rinse clears what remains, and the drying room takes out the moisture that let it start. Found in the first season, no harm is done.

  • Not a leak, just months of damp
  • Growth and residue both lifted
  • First season, no harm done

Rug Moth Treatment

Wool gets eaten in the undisturbed corners, and single-level houses hold plenty of them: under a bed, behind a wardrobe, beneath a sideboard.

Quiet, still conditions suit grubs as much as they suit mould, and this suburb supplies both. A rug that has not been lifted for a few years can be well into a second generation before any thinning shows. A treated bath resolves eggs, larvae and adults at once, the rinse takes out casings and dust, and the true state of the wool is finally visible. Storage advice comes back with it.

  • Still conditions suit grubs
  • Resolved in a single bath
  • True state finally visible

Stain Protection

At the end of a wash there is an optional clear treatment, and it matters most on pale wool in a room lit off the water all day.

Nobody should buy this expecting a barrier, and we do not sell it as one. It holds a spill nearer the surface a while longer, which is often the difference between a cloth and a collection. On a rug already kept twenty years, buying a little time is reasonable. The wool's handle, sheen and colour come back exactly as they went in.

  • Not a barrier, and not sold as one
  • A cloth instead of a collection
  • Handle and sheen unchanged

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
A service area, not a shopfront

Our Sunshine Coast office, and the floor the rugs go to

Our Sunshine Coast office

Premier Rug Cleaning Sunshine Coast

(07) 5227 8733

The Sunshine Coast listing describes the area we cover rather than a counter you can visit. Our driver comes to the street, and every rug is washed at the Yatala facility.

Off the passage and down the highway

All of it lands in one placeUnit 9/38 Computer Rd, Yatala QLD 4207 is where the passage-side rugs end up, in a hand bath.
Around ninety minutes southOut through Caloundra to the Bruce Highway and down to the M1, roughly 125 to 130 kilometres in each direction.

We drive it, you do not, and it makes no difference to the figure you were quoted. Golden Beach is collected at the southern end of the run with Pelican Waters and Caloundra West, and the window is confirmed once the day is scheduled.

Three Golden Beach stories

A company name, a cut canal and a shoreline of terns

A passage-side suburb that has been settled long enough to have earned its own habits.

The company that named its own suburb

Golden Beach carries the name of Caloundra Golden Beach Ltd, the company that developed it as a recreational destination in the 1940s.

A suburb that has answered to the same name since the 1940s is a settled one, and the wool that came here with those first families is exactly the kind of long-term piece worth washing properly rather than replacing.

A canal cut to bring the passage inland

A channel cut from Pumicestone Passage through the 1990s carried boating water inland to new blocks behind the foreshore.

Canal frontage holds humidity at water level all year, and a rug living in that air needs the same full immersion whether it sits in an original passage cottage or a later waterfront build.

Sandbars that draw thousands of terns

The sandbars off this shoreline draw thousands of migratory terns each year, on a coast the council is still working to hold in place.

A shoreline that has to be maintained to keep its shape is a fair comparison for a wool rug: left to itself it quietly wears away, given proper attention it lasts decades.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Golden Beach

Rated 4.9 ★ from 8 customersaround Golden Beach, collected directly from our customers after every clean.

on 03 Mar 2024
Good help with old stains in Golden Beach
The set-in marks on our machine-made rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. The Golden Beach pickup was handled well.
Kirsty King
from Golden Beach
on 31 Aug 2023
Good help with old stains for our Moroccan rug
The set-in marks on our Moroccan rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. I liked that the advice was honest before the work started.
Thomas Young
from Golden Beach
on 13 May 2021
Musty smell gone in Golden Beach
The room felt stale because of the mildew along the backing in the flatweave rug. They were practical about what marks might remain. It came back smelling fresh and dry.
Billie Kaur
from Golden Beach
on 12 Jul 2023
A fresher Persian rug for the lounge
The Persian rug gets a lot of use in our lounge. The pet stains were the main worry, and they flushed the smell out instead of just masking it. The communication made the whole thing feel simple. The Golden Beach pickup was handled well.
Abbie Rowe
from Golden Beach
on 05 Sep 2022
Easy collection for an awkward rug in Golden Beach
I was expecting a distance charge because we are in Golden Beach, but there was no surprise fee. The Moroccan rug was collected and returned clean without us having to move it ourselves.
Phoebe Roberts
from Golden Beach
on 13 Mar 2022
Pet stains handled properly for our Afghan rug
Our dog had one accident on the Afghan rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The Golden Beach pickup was handled well.
James Morgan
from Golden Beach
on 27 Mar 2024
Easy service without moving the rug for our wool rug
I was glad the wool rug could be collected from Golden Beach. After the full wash it felt more even underfoot and no longer had that old-room smell. The Golden Beach pickup was handled well.
Madeleine Turner
from Golden Beach
on 26 Dec 2025
Easy service without moving the rug for our shag rug
The shaggy rug sits where everyone notices it in the lounge. The colours look clearer, the room feels cleaner, and the service was simple from booking to return. The Golden Beach pickup was handled well.
Lachlan Patel
from Golden Beach
All customers

The passage side first, then everywhere else we go

The cards above belong to this suburb. The larger number covers every address on our runs.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The southern end of the run

Collected alongside Golden Beach

Each of these shares the same scheduled day.

Good to know

Golden Beach questions, answered plainly

We face the passage rather than the surf. Do we actually have a salt problem?

Less of one than an ocean street, and a bigger humidity problem instead. The sandspit takes the wave-driven salt out of the air before it reaches you. What you get is still, damp air sitting at floor level for months, which dulls colour and builds a musty note in the base of the pile slowly. It is easier to miss and just as worth washing out.

How do you arrive at the figure for a Golden Beach rug?

By reading the rug rather than the postcode. Size, fibre, foundation and condition are what decide it. The number is given once the piece has been looked at properly, the driving both ways is already in it, and it holds through to the invoice. If a wash will not earn its keep on a given piece, that gets said out loud before it is collected.

Our rug came with the house in the sixties. Can it still be washed?

Age by itself settles nothing. What counts is how the piece was built, whether the foundation still has strength in it, and how the colour behaves under a test, and every one of those checks happens before water is drawn. A rug that can carry a bath gets one, a rug that cannot gets low moisture work instead, and you are told which and why.

The dog urinated near the sliding door. Will washing actually fix the smell?

Yes, provided the residue goes rather than gets covered. Urine reaches the backing on the first day, and still passage air keeps it damp enough to keep working for years. Immersion clears the backing out, an enzyme stage neutralises the cause, and if the colour has taken permanent damage you hear that at the assessment, not afterwards.

Do you also collect from Pelican Waters, Caloundra West and Bells Creek?

Yes, all three are on the southern end of the same scheduled run, along with Caloundra itself. Neighbouring houses can put rugs together on one collection if that is easier, and each rug after the first is $20 off.

What is the turnaround on a canal-front house?

About 7 days door to door, the same as anywhere else on the run. Where a date genuinely cannot move, the 48-hour express option can be arranged at additional cost. Both finish in the controlled drying room, which is the part that matters most on ground this low and this close to still water.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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