Wool Rug Cleaning

Yes — a wool rug can be safely washed with water without shrinking, but only when temperature, agitation and drying are tightly controlled. Wool shrinks (felts) when hot water, vigorous scrubbing and prolonged dampness combine. Cool water, gentle handling and fast, controlled drying avoid this, which is why professional immersion washing is the safest option.

Wool rugs are cleaned safely with cool water, gentle pH-neutral solutions and minimal agitation — never hot steam, which strips the wool's natural lanolin and causes shrinking or felting. Professionals first dust out embedded grit, test dyes for colour-fastness, then wash and dry the rug under controlled conditions to protect the fibres and colours.

A good-quality wool rug typically lasts 20 to 50 years with proper care, and hand-knotted wool rugs such as Persian and Oriental pieces can survive 100 years or more. Lifespan depends on construction, foot traffic, sunlight and maintenance. Regular vacuuming, rotation, a rug pad and professional cleaning every 12 to 18 months all add years to a wool rug.

Most wool rugs should be professionally cleaned every 12 to 18 months, with annual cleaning ideal for rugs in living rooms, hallways and other high-traffic areas. Homes with pets or young children may need a deep clean every 6 to 12 months. Regular vacuuming between professional washes keeps grit out of the fibres and extends the time between cleans.

Wool rug shedding is normal, not a defect. It happens because short fibre ends left over from spinning and trimming work loose with everyday use. On a new rug it can last three to six months, then settles. Gentle, regular vacuuming and a quality underlay reduce it. It is not a sign your rug is poor quality.

Vacuuming removes surface dust, but dirt and debris can settle deep within the rug fibres over time. Professional cleaning is needed to remove this embedded dirt and restore the rug's appearance.

Yes, in most cases. Our technicians use specialised treatments to target even the toughest stains. While success can depend on the type of stain, the age, and whether previous cleaning attempts were made, we have a very high success rate in removing or significantly reducing the appearance of difficult stains. It is crucial to address pet urine promptly, as it can cause permanent dye damage if left untreated.

Absolutely. Our entire process is built around providing the safest, most gentle clean possible. We avoid harsh chemicals, hot water, and aggressive mechanical scrubbing, all of which can damage delicate wool rugs. Our immersion washing technique is the method recommended by experts for hand-knotted and antique rugs.

No. When performed by experienced technicians, professional cleaning is safe for wool rugs. The cleaning process is tailored to the rug's fibres, dyes, and construction to prevent damage.

Yes, wool fibres can absorb moisture and odours from spills, pets, or everyday use. Professional cleaning helps remove odour-causing bacteria and restore freshness.

Our eco-friendly cleaning methods use non-toxic, biodegradable detergents that are just as effective as traditional chemicals but are completely safe for the environment, your family, and your pets. They don't leave behind any harmful residues that can attract more dirt or cause skin irritation.

We offer a convenient pick-up and delivery service across the region. Our team will carefully handle your rug from your home to our facility and back, making the entire process hassle-free for you.