Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Over the range, on a planned day

Rug Cleaning Witheren,
Where Things Get Kept, Not Replaced

This valley has a habit of keeping things working rather than starting again, and a good wool rug is a fair candidate for the same treatment. We collect on the over-the-range day, bathe it by hand at Yatala, and bring it back dry to the backing in about 7 days.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery over the range
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
No-hassle pickup & deliveryNo-hassle
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Assessed honestly, then quoted

An honest quote for valley properties

The useful question on a farm rug is whether a wash will bring it back. We answer that before naming a figure, and if the answer is no you are told so plainly.

Free pickup and deliveryOver the range on the planned run day
Inspected and quoted firstFoundation, pile and dyes read beforehand
Hand washed, never machine scrubbedFull immersion by hand at our Yatala floor
$20 off every extra rugSend several on the same over-the-range trip
48 hour re-wash guaranteeSay the word and it goes back in the bath
What happens next
  1. 1
    Book through the formWe name the over-the-range run day
  2. 2
    The driver collects at the propertyRolled rug taken from the house itself
  3. 3
    Hand washed at YatalaFull immersion, rinsed until nothing lifts
  4. 4
    Back over the range in about 7 daysDry to the backing, groomed and rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
581 people on 58.8 square kilometres

Rug washing Witheren, in the upper Coomera valley

A hinterland locality, not a beach suburb

Witheren is 58.8 square kilometres of upper Coomera River country in the Scenic Rim Region, over the range from the Gold Coast proper. It is a hinterland valley district rather than a Gold Coast suburb, and calling it anything else would be inaccurate. The Coomera River runs through it from south to north between the Darlington Range and the Beechmont Range, the Beaudesert Nerang Road carries the traffic through, and Canungra's township sits only 1.6 kilometres west. There were 441 residents at the 2011 census, 496 in 2016 and 581 in 2021. Small numbers, large country, and a district that has always got on with things quietly.

The old schoolhouse is somebody's home now. Nothing wasted, nothing fussed over, the building still doing useful work.

Farmhouses, cattle blocks and owner-built places

The housing is genuinely rural: farmhouses on the river flats, cattle and horse properties up the valley roads, owner-built homes on big forested blocks, and a scatter of newer rural-residential builds. Wood heaters, working dogs, gravel driveways and river-valley dust are the standing conditions rather than the occasional ones. The rugs that live in those houses are hard-working wool pieces on timber floors, usually bought once and expected to last, and they are typically kept until somebody decides they look past it. That decision is usually made too early. Most of what makes a farm rug look finished is a load sitting in it, and a load can be removed. There is also a practical point about distance out here: the further a household lives from a shop, the less appealing replacing something becomes, and the more sense there is in getting the existing piece properly serviced instead. That maths favours washing almost every time in this valley.

Two ranges, and both ends of the weather

An enclosed river valley between two ranges gets the full spread of conditions rather than a mild average. Winters are cold and clear enough to keep fireplaces running for months, so ash settles through every wool pile in the district. Summer storms squeeze between the Darlington and Beechmont ranges and drop their load where the country narrows, and the ground here holds that moisture for days afterwards. Then there are the gravel roads, which lift a fine dust in the dry that travels a long way and settles right through a rug to its foundation. Ash from above, dust from the road and damp from below all end up in the same place, below where any vacuum reaches. A full immersion wash at Yatala clears the lot in one process, and the rug then dries in our controlled room until it is dry through the backing before it makes the trip back over the range.

WitherenCanungraGuanabaWongawallanand the valley roads either side
The service list for the 4275 valley

A wash is usually cheaper than a replacement

Farmhouses on the river flats, cattle and horse blocks up the valley roads, owner-built homes on forested ground. Every rug read before a figure is set.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Witheren

Farm rugs look finished long before they are. Most of what makes a wool rug look tired is sitting in it rather than worn out of it, and washing tells you which.

That is the assessment, and it happens before any figure is named. We look at the foundation, the pile and the dyes, and we say plainly whether a wash will bring the piece back or whether you are pouring money into something already spent. Most of the time it comes back. The rug travels rolled, over the range and down, and returns on an agreed date.

  • Told what a wash will fix
  • Told when it will not
  • Rolled both directions

Rug Washing Witheren

Wool rugs on timber floors in a river valley collect gravel dust, fireplace ash and dog hair in roughly equal measure, and immersion is what removes all three.

Country dust is the interesting one. It is finer than street dirt, so it travels down through the pile and sits against the foundation, grinding at the fibre every time somebody crosses the room. That is quiet damage, invisible for years. Submerging the rug releases it in one go, and the rinse takes it out of the piece rather than moving it around inside it.

  • Gravel dust reaches the base
  • Released in one immersion
  • Carried out, not shifted
Most popular

Stain Removal

Boot mud, engine grease, poddy calf milk and whatever the dog brought in. Rural stains behave differently from suburban ones and get treated that way.

Grease and clay want different chemistry, and neither responds well to whatever was under the sink. We name the fibre, test the dye and pick the mildest thing that will actually move the mark. Afterwards you get told exactly what shifted. The pieces we cannot save are usually the ones somebody scrubbed hard first with good intentions.

  • Rural marks, rural chemistry
  • Mildest thing that works
  • Plain account afterwards

Pet Stain and Odour

Working dogs sleep where the fire is, which means they sleep on the good rug, and the good rug carries the evidence. Urine goes into the backing.

Nobody in this valley is going to stop having dogs, so the fix has to be at the rug's end. A surface treatment leaves the source in the foundation and the next wet week hands the smell straight back. Immersion clears that layer properly, an enzyme stage settles what remains, and a full dry finishes it for good rather than for a fortnight.

  • Cleared out of the foundation
  • Enzymes on what is left
  • Finished, not postponed

Odour Removal

Wood smoke, wet dog and a cold room in a wet week combine into something no amount of open windows will move.

The reason airing fails is that the smell is a residue bound into wool, not a vapour hanging over it. Wood smoke in particular is oily and holds on. Dissolving that binder in the bath is the only reliable way to break the hold, and the rinse takes it out of the rug entirely. What comes back over the range smells of nothing.

  • Smoke residue is oily
  • Dissolved rather than masked
  • Comes back smelling of nothing

Rug Spot Cleaning

A rug that is otherwise sound with one bad patch does not always need to leave the valley, and we will say so if that is the case.

The mistake is effort. Rubbing at a mark pushes its edge outward and flattens the pile so it reflects the light differently for good, which is a worse outcome than the mark was. Light treatment, grooming afterwards, and no work attempted before a test. If the piece really wants the full bath, that gets said out loud.

  • Treated where it lies if sound
  • Nothing tried before a test
  • Said plainly if it needs more

Rug Steam Cleaning

The mat inside the back door of a farmhouse is not a rug anyone agonises over, and hot water extraction is the sensible process for it.

Machine-made pieces take extraction well and come back fast, which suits something whose entire purpose is intercepting boots. It is not a process for hand knotted wool and we will not run it there. The construction chooses the method, we explain the reasoning, and no one is steered toward the more expensive treatment for its own sake.

  • Sensible for the door mat
  • Quick turnaround where it fits
  • Never on knotted wool

Rug Dry Cleaning

Some old pieces will not tolerate a bath, and the way to find out is a swab rather than an opinion, taken before any water is drawn.

Where colour moves on the swab, the rug is worked in sections with low moisture compounds instead. That method is slow and we reach for it rarely, but it is the right answer for a piece where an irreversible loss of colour would be the worst possible outcome. Being careful here is a decision, not a hesitation.

  • A swab, not an opinion
  • Sectioned compound work
  • Reserved for fragile colour

Water Damage Restoration

Storms squeeze between the ranges and land heavily in this valley, and a river-flat house can take water fast when they do.

Everything depends on the first day. Ring while the rug is wet and tell us what the water was, since a supply line and a flooded floor call for different handling immediately. Stabilise, dry, then bathe. On a farm piece you also get a straight answer on whether restoring it is worth the outlay before you agree to anything.

  • The first day decides it
  • Tell us what the water was
  • Straight answer on the outlay

Mould Rug Cleaning

Damp presses into rug backings here through the wet months, and by the time anything shows on the surface the underside has been at it for a while.

A valley squeezed between two ranges collects rain and then holds the moisture in the ground for days. A wool rug over that never quite finishes drying, which is the whole invitation. Treated water lifts the growth along with the film beneath it, the rinse handles the remainder, and our drying room takes away the conditions that started it.

  • Starts underneath, unseen
  • Antimicrobial wash and rinse
  • Conditions taken away too

Rug Moth Treatment

A wool rug stored in a spare room of a valley farmhouse is exactly the opportunity moths are looking for, and they take years to be noticed.

Everything about a quiet farmhouse room suits them: wool, darkness and no traffic. Dealing with the adults leaves the eggs behind, so the damage picks up again a season later. One treated bath ends the entire population, the rinse clears the casings and grit, and the loss can then be measured properly. Storage advice comes back with the rug.

  • Whole population dealt with
  • Casings and grit cleared
  • Storage advice included

Stain Protection

The last thing a rug gets before it heads back over the range is a clear finish, which is worth more out here than it is in town.

What it does is hold a spill at the surface for a while instead of letting it run to the backing. In a house where the nearest help is a long drive away, having those extra minutes matters. Nothing about the feel, the colour or the sheen of the rug changes, and it is applied on our floor as the wash finishes.

  • Holds a spill at the top
  • No change to feel or colour
  • Applied before it heads back

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Over the range, then up the corridor

Our Gold Coast office, and the floor over the hill

Our Gold Coast office

Premier Rug Cleaning and Washing - Gold CoastUnit 9/38 Computer Rd
Yatala QLD 4207

(07) 5500 2863

Our Gold Coast office uses the Computer Road address at Yatala, which is where the wash floor stands as well. The office handles quoting and the run schedule, and the rug itself never leaves our own team's hands.

Over the hill and back again

Off the flats, over the rangeThe rolled rug leaves the property and is bathed by hand at Unit 9/38 Computer Rd, Yatala QLD 4207.
About forty-five minutesOver the range by way of Tamborine and up the corridor, a little over forty-five kilometres each way.

The range road is our problem rather than yours. Witheren rides the over-the-range day with Canungra, both trips travel with it, and you get the window with the day.

Three Witheren stories

A camp with a name, a schoolhouse with a family, a river with a job

The upper end of a river most people only meet at sea level.

Kokoda Barracks

The army camp in the upper Coomera valley, established in 1942 and in use again since 1954.

Addresses out here get handed to the nearest township on every map. We work from the street address instead, and one planned run covers this whole valley properly.

The schoolhouse that became a home

Witheren State School taught from 21 August 1899 to 9 May 1965, and the building is now a private house.

A district that keeps its buildings working understands maintenance over replacement. That is the argument for washing a good wool rug, and we make it honestly at assessment.

The river through the middle

The Coomera River crosses Witheren from south to north, young and clear between its two ranges.

River-flat properties send us the full country load: dust, dog hair and ash together. Immersion washing is built for that, and a planned run day makes the distance irrelevant.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Witheren

Rated 4.9 from 8 customersaround Witheren, collected directly from our customers after every clean.

on 28 Jun 2025
A practical clean for our shag rug in Witheren
I finally booked the shaggy rug from Witheren after putting it off. The shaggy rug came back fresher, softer and ready to use again in the nursery. It came back ready to put straight down.
Bridget Doyle
from Witheren
on 23 Jan 2025
Old stains are much less obvious in Witheren
The set-in marks on our Persian rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. We are in Witheren, so having it collected made the job much easier.
Hayley Young
from Witheren
on 15 Feb 2022
Good repair on the side in Witheren
One side of our Afghan rug had a rough edge that kept catching underfoot. They collected it from Witheren and explained how the binding would sit. It is easier to vacuum now without catching that side. I had read enough about dye run and slow drying to know I did not want to guess with this Afghan rug. I was worried the backing would hold the smell even if the top looked clean.
Bella Hudson
from Witheren
on 05 Mar 2024
Traffic marks lifted in Witheren
I wanted the flatweave rug cleaned off-site because it was too heavy and awkward to deal with at home. I wanted an honest answer on whether the flatweave rug was worth cleaning. Pickup from Witheren was simple, and I liked that it was cleaned away from the house. It feels softer underfoot and the colours sit more evenly now. I noticed the difference most once the rug was back under normal daylight. It was handled with more care than I expected.
Caitlin Dawson
from Witheren
on 13 Aug 2022
Easy pickup for our woven rug in Witheren
The free door-to-door pickup made a bigger difference than I expected in Witheren. Premier collected our woven rug, kept the quote clear and brought it back fresher.
Mitchell Sullivan
from Witheren
on 19 Sep 2025
A fresh Turkish rug after the pet accident in Witheren
The Turkish rug from Witheren needed help with pet odour. The pet stains were the main worry, and they flushed the smell out instead of just masking it. It was an easy result to be happy with. The Witheren pickup was handled well.
Alicia Vu
from Witheren
on 07 May 2025
Beach grit removed in Witheren
Our wool rug had coastal grit no matter how often we vacuumed. For our household, that was exactly what the rug needed.
Paige Price
from Witheren
on 31 Dec 2024
Easy pickup for our wool rug in Witheren
I booked from Witheren because the wool rug was overdue. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Witheren pickup was handled well.
Joshua Pearce
from Witheren
All customers

Witheren's own verdicts, then everyone else's

The cards above were left by Witheren households. The larger count covers every district our vans reach.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The over-the-range run

Districts collected alongside Witheren

The same planned day takes in these neighbours.

Good to know

Witheren questions, answered straight

Do you come over the range, or is Witheren too far out?

We come, and it costs nothing extra. Witheren rides the over-the-range day alongside Canungra, so the road is driven once and properly rather than tacked onto a coastal route. You are told which day that is at booking, and both the collection and the return ride on it.

Is our old farm rug worth washing, or should we just replace it?

Usually it is worth washing, and we will tell you honestly if it is not. Most of what makes a farm rug look finished is a load of ash, dust and grit sitting in the foundation rather than genuine wear. Once that comes out, plenty of owners decide the piece has another twenty years in it.

What does rug cleaning in Witheren cost?

The rug sets that. We read size, fibre and condition on our own floor and quote one figure from what is there, which then holds. The over-the-range collection and return are already inside it, and the honest verdict on whether the piece justifies the work comes before the figure does.

The dog urinated on the wool rug by the fire. Is it recoverable?

Usually. Urine settles into the backing, so anything worked into the pile leaves the source where it started and the smell comes back with the first wet week. The bath clears that layer, an enzyme stage settles what remains, and any colour movement is reported before money is spent.

Do you also collect from Canungra, Beechmont and Guanaba?

Yes, along with Lower Beechmont and Wongawallan. All of it sits on the same planned run, so more than one property can be collected the same day, and $20 comes off every rug after the first in a load.

Can a rug come back in two days?

Where the date is fixed by something you cannot move, the 48-hour express service runs at additional cost. Otherwise the standard turnaround is about 7 days. Either way the rug leaves the drying room dry right through the backing, not merely dry where you can feel it.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
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