Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Mist on the ridge, wood smoke in the wool

Rug Cleaning Beechmont,
for a Village Inside the Cloud

Five months of fireplace and a ridge that sits inside cloud for days at a time leave every wool rug up here carrying two loads at once. We take the whole piece down to Yatala, wash it by hand, dry it in a controlled room, and have it back on your timber in about 7 days.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the mountain run
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
No-hassle pickup & deliveryNo-hassle
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
The figure comes from the rug

An honest quote for mountain wool

Nobody up here appreciates a number that moves. The rug is opened out and read on our floor, the quote follows from what is genuinely there, and that is what the invoice says.

Free pickup and deliveryIncluded on the ridge run up Beechmont Road
Read before it is pricedFibre, size and wear assessed at the facility
Hand washed, never machine scrubbedFull immersion by hand at our Yatala facility
$20 off every extra rugThe whole house on one ridge collection
48 hour re-wash guaranteeNot right? Tell us inside 48 hours and it goes back in
What happens next
  1. 1
    Booked onto the ridge dayThe mountain batch runs on a set day, weather respected
  2. 2
    Opened out and readOne figure, and the method explained beside it
  3. 3
    Bathed by hand at YatalaWhole rug under, rinsed until the water is clean
  4. 4
    Back inside about 7 daysDry through, groomed, rolled for the trip up
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
A ridge between two valleys

Rug washing Beechmont, for homes that live in the cloud

A hinterland village on a forested ridge

Beechmont rides a forested ridge running from the Lamington Plateau toward Tamborine Mountain, 34.4 square kilometres of mountain farming country with valleys falling away on both sides. The 2021 census counted 848 residents, effectively level with the 842 recorded in 2016. The locality sits wholly within the Scenic Rim Region rather than the City of Gold Coast, so it is a hinterland village rather than a coastal suburb, and it behaves like one. Lower Beechmont is down the ridge road to the northeast, Numinbah Valley and Advancetown lie in the valleys east, and Witheren and Canungra sit over the western slopes. Everything the village needs either grows here, drives up, or waits for the day somebody is going down. Our ridge run works on the same principle: a set day, a confirmed window, and pickup and delivery included on it.

Nobody on this ridge dries a wool rug outdoors. The cloud simply puts back whatever the sun took out.

Fireplaces that run for months, wool that pays for it

The housing is a mountain village's: older timber farmhouses and chalets built for cool air, cottages in among them, and newer homes placed for the view down either valley. Fireplaces run from autumn well into spring, wool rugs get chosen for warmth rather than fashion, and the guesthouse operators up here keep rugs in rooms that turn over every weekend. That is exactly the stock immersion washing was built for. A heavy wool rug carries a season of ash and a season of damp at the same time, and neither one comes out of it on a verandah. Our driver takes the rolled rug on the ridge day, it is bathed by hand at our Yatala floor, and it is back on your timber the following week with nothing left in it.

Days inside the cloud, and what that does to a floor

The ridge sits high enough to spend whole days inside the cloud, with mountain mist, heavy rain seasons and winters cold enough to justify the woodpile. In that air a wool rug on a timber floor never really dries between showers, and growth starts underneath long before anybody smells it. Add the ash a fire puts into a room over five months, worked down to the pile base by boots and dogs, and you have the standard Beechmont load: grey, heavy, and invisible until the rug is set beside a washed one. One bath deals with the damp smell and the soil load together, and the piece then finishes in our controlled room. A verandah in the cloud line cannot do that, and it never could, whatever the weather is doing that week.

BeechmontLower BeechmontAdvancetownNerangand the ridge road properties in between
The whole service list for the ridge

Village wool, and what a mountain puts into it

Farmhouse pieces in front of the fire, chalet rugs bought for warmth, and guest room sets that work every weekend. Each one read on our floor before a figure is named.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Beechmont

Up here the fire runs from May and the cloud sits on the ridge for days at a time. Between them they leave a rug grey at the base and heavy in the hand.

Wood ash is the finest dust a house produces and it will not stay on the surface, so by spring the hearth rug carries a layer of it under the pile where nothing dry reaches. Put the whole rug in a bath and that layer floats free. Owners describe the colour that comes back more often than the cleanliness.

  • Collected on the ridge day
  • Quoted after it is opened out
  • Ash lifted from the base

Rug Washing Beechmont

Immersion washing for farmhouse wool: the big living room piece, the chalet rugs bought for warmth, and the guest room sets that work every weekend.

Village rugs get chosen for what they do rather than how they look, so they tend to be heavy wool with plenty of life left. The whole piece goes into the bath at the acidity its fibre asks for, and rinsing carries on until the water stops discolouring. Wool that heavy will never dry properly on a mountain, which is why it dries with us.

  • Whole rug under, every time
  • Acidity chosen for the wool
  • Dried where the air is controlled
Most popular

Stain Removal

Soot from a bad draught, red mud off the ridge road, candle wax at the end of a cold night, and whatever a guest managed at breakfast.

Soot behaves nothing like household dust once it is damp, and rubbing at it is what turns a mark into a stain. So the fibre gets named first, a dye test goes on a corner, and the treatment follows from those two answers rather than from a bottle. Afterwards you hear whether it lifted or only lightened.

  • Fibre named before anything
  • Dye tested on a corner
  • Lifted or lightened, stated

Pet Stain and Odour

Farm dogs come inside on a cold mountain night and nobody sends them out again. Urine reaches the backing, and treatment that stops at the pile is treatment that fails.

Cloud and cool air keep bringing the smell back, because moisture reactivates residue that was masked rather than removed. The bath flushes the backing, an enzyme stage works on the source itself, and controlled drying leaves nothing damp for it to feed on. Guest room pieces get the same handling and come back neutral.

  • Backing flushed clear
  • Enzymes on the source
  • Nothing damp left behind

Odour Removal

The smoke note a mountain house carries by September, held deep in a rug that has sat in front of the fire since autumn and has not been outside since.

Wood smoke settles into wool over months and open windows will not shift it, because the smell is bound to what is sitting in the fibre rather than floating in the room. Bathing the rug dissolves that binding and the rinse takes it off the mountain. Nothing perfumed goes on afterwards, which village noses appreciate.

  • The smoke note removed
  • Rinsed off the mountain
  • Returned without perfume

Rug Spot Cleaning

A single mark on a sound rug can be dealt with in the room, which keeps a chalet floor covered and saves a ridge trip for one small job.

The discipline is stopping early. Push at a spot and the edge creeps outward while the pile crushes flat, and in low winter light on a mountain that flattening is what you see for the next ten years. So the touch stays gentle and the area is groomed after. When the job needs a bath, we say so.

  • Handled in the room
  • Tested before anything goes on
  • Told when the bath is needed

Rug Steam Cleaning

Not every rug on the ridge is an heirloom. The mud mat, the runner between the fire and the kitchen, and the synthetic pieces in guest rooms are all working stock.

Machine-made construction takes hot water extraction well and turns around fast, which suits a village where a room may be booked again next weekend. On hand knotted wool it is the wrong tool and we will not use it. Construction sets the method, the reasoning gets explained, and the cheaper option is offered when the cheaper option is right.

  • Right for machine-made stock
  • Fast turnaround when needed
  • Never on hand knotted wool

Rug Dry Cleaning

Occasionally a rug tells us it should not be bathed. Old mountain pieces with unfixed dyes say so first, and a foundation gone brittle with age says so second.

The test is a swab on a corner, and the swab is the whole argument. Where colour moves, the rug goes to low moisture work instead: slow, sectioned and deliberately less ambitious. An old weave that loses colour does not get it back, so doing less here is the professional answer rather than the timid one.

  • The swab decides
  • Slow and sectioned
  • Chosen to protect colour

Water Damage Restoration

Mountain rain arrives sideways and finds the one gap in a roof or a verandah door. A soaked wool rug on a timber floor is heavy, slow to notice and quick to change.

Ring on the day and describe the water, because roof water, tank water and a failed fitting are three different problems needing three different first moves. Stabilise, dry, then bathe, in that order every time. Whether the rug is worth restoring gets answered before you commit anything to it.

  • Ring on the day
  • Stabilise, dry, then bathe
  • An answer before you commit

Mould Rug Cleaning

A village that spends days inside the cloud grows things under its rugs. It arrives as a smell first and a shadow on the underside second, by which time it has had months.

Cool timber beneath wet air makes condensation, and that is all a colony needs to establish itself out of sight. A treated bath removes the growth and the residue it sits on together, the rinse takes away what has been broken loose, and controlled drying removes the conditions rather than only the evidence. Early cases finish intact.

  • Underside treated properly
  • Antimicrobial bath, then rinse
  • Conditions removed, not just growth

Rug Moth Treatment

Moths work wool that nobody disturbs, and a village house has cupboards full of exactly that: the summer rugs, the spare blankets, the piece rolled up behind a wardrobe.

One treated bath ends eggs, larvae and adults together, which repeat spraying cannot manage because it never reaches the stages hidden down in the pile. The rinse strips out casings and frass so the damage can finally be seen accurately. Then we explain how to store the rug so the cupboard does not start it again.

  • All stages ended together
  • Casings and frass rinsed out
  • Storage sorted before it goes

Stain Protection

The last thing we do before rolling a rug is offer a clear finish. On a mountain where red wine and a fire go together most winter evenings, it is a fair bet.

It slows a spill down rather than stopping one. Liquid holds up in the top of the pile for a while instead of running to the foundation, and that window is what lets somebody deal with it before it becomes our problem again. The rug feels, looks and drapes exactly as it did, and the finish goes on here.

  • Offered before rolling
  • Feel and drape unchanged
  • A window, not a shield

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Beechmont Road down to Nerang, then the M1

Our Gold Coast office, and the floor at the bottom of the hill

Our Gold Coast office

Premier Rug Cleaning and Washing - Gold CoastUnit 9/38 Computer Rd
Yatala QLD 4207

(07) 5500 2863

One address at Yatala covers both: the registered Gold Coast office, and the wash floor behind it. Scheduling and quotes are the office's job. Carrying the rug is ours, and our own driver does it.

Off the ridge and onto the motorway

Off the ridge, into the bathThe rolled rug leaves your door with our driver. Where it goes is Unit 9/38 Computer Rd, Yatala QLD 4207.
Fifty-five to sixty minutesDown Beechmont Road to Nerang, then north on the M1 to Yatala, roughly sixty kilometres.

The village never makes that drive. Beechmont is batched onto the mountain run with Lower Beechmont and the valley properties, collection and return come with the booking, and the day is confirmed before we set out.

Three Beechmont stories

A timber tree, a century of cream, and a school that stayed

A village that keeps whatever it builds.

The white beech in the name

The district is recorded as taking its name from the white beech trees the timber era prized.

A place named for good timber respects good material. The wool rugs in these farmhouses are good material, and hand washing is how they get another few decades out of it.

The dairy ridge

Apples failed in the 1910s, dairying held on for a century, and a few farms still milk.

Farmhouse rugs carry generations of fireplace ash and boot dust. A full immersion wash floats out what a century of vacuuming never touched.

The school on the ridge since 1904

Beechmont State School opened on 15 August 1904 and still teaches the mountain's children.

We plan mountain pickups the way locals plan everything up here: on a set day, weather respected, nothing promised loosely. The rug comes back the following week, completely dry.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Beechmont

Rated 4.9 from 8 customersaround Beechmont, collected directly from our customers after every clean.

on 14 Jan 2021
No colour run in Beechmont
I had avoided cleaning the Indian rug because a bad clean would have been worse than the dust. They gave calm advice and did not make it feel rushed. It came back cleaner while still looking like the same old rug.
Frankie Collins
from Beechmont
on 23 Apr 2021
Old stains are much less obvious in Beechmont
The hallway runner was starting to make the lounge feel less fresh. The old stains are much softer now, and the colours look cleaner in daylight. It saved us from replacing a rug we still liked. The Beechmont pickup was handled well.
Holly Nelson
from Beechmont
on 23 Jan 2021
Easy pickup for our Moroccan rug in Beechmont
The free door-to-door pickup made a bigger difference than I expected in Beechmont. Premier collected our Moroccan rug, kept the quote clear and brought it back less dusty.
Craig Foster
from Beechmont
on 14 Sep 2022
Clean before staging in Beechmont
I wanted the designer rug fresh before staging the room. The rug is not new, but it has a bit of family history for us. They understood that the finish and feel mattered, not just the stain. It was returned in time and presented well. The best part was getting a clear answer about the pre-install dust before the work started. The result made it feel part of the room again.
Brendan Webb
from Beechmont
on 09 Nov 2020
Pet accident sorted on our machine-made rug in Beechmont
I kept noticing the machine-made rug whenever I walked through the bedroom. After the clean it smells neutral again, not perfumed, and the entry feels usable. The Beechmont pickup was handled well.
Erin Doyle
from Beechmont
on 18 Sep 2022
Good deep clean in Beechmont
Pickup from Beechmont was simple, and I liked that it was cleaned away from the house. The Moroccan rug had started to make the room feel dusty, especially near the sofa. The traffic areas are lighter, but it still looks like our rug.
Melanie Phillips
from Beechmont
on 06 Sep 2021
Easy pickup for our shag rug in Beechmont
I wanted the shaggy rug handled carefully, not rushed through. The pickup from Beechmont was straightforward, and the whole process was easy.
Kate
from Beechmont
on 22 Apr 2024
Easy pickup for our wool rug in Beechmont
The wool rug had become one of those jobs I kept avoiding in the lounge. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. It saved us from replacing a rug we still liked.
Darren Rowe
from Beechmont
All customers

The ridge first, then the whole coast

The cards above were left by Beechmont households and the mountain district. The larger figure counts every address our vans call at.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The mountain run

Booked on the same day as Beechmont

Neighbouring properties send their rugs together.

Good to know

Beechmont questions, answered straight

Will you actually come up the mountain, and does that cost more?

Yes and no, in that order. Beechmont is batched onto our mountain run rather than treated as a one-off trip, so the ridge is a scheduled stop and pickup and delivery are included on it. We tell you the day, the driver takes the rolled rug from your door, and it is back the following week.

There is a musty smell in the rug and grey marking underneath. What now?

Get it looked at rather than aired. Cool timber under damp air makes condensation, so growth establishes on the underside before the smell reaches the room. A treated bath takes out the colony and the residue beneath it, the rinse clears what has loosened, and controlled drying removes the conditions. If it has gone too far to save, we say so at the assessment.

Our dog urinated on the rug in front of the fire. Does that ever really go?

It does, once the residue is out rather than covered. Urine settles into the backing, which is why a spray works for a fortnight and then the mountain damp brings it back. The bath flushes that layer clear, an enzyme stage deals with the source, and any dye damage underneath is described to you at the assessment instead of afterwards.

Can a rug that lives in front of a fire genuinely be brought back?

Usually, and it is satisfying work. Wood ash is finer than household dust so it settles below the pile where nothing dry can reach, which is why a hearth rug reads grey by spring rather than dirty. Immersion washing floats that layer out and the rinse carries it away, and the colour underneath is generally still there.

Do you also collect from Lower Beechmont, Canungra and Witheren?

Yes, along with Numinbah Valley, Advancetown and Natural Bridge. Every one of them sits on the mountain run with Beechmont, which means a household with several pieces, or two households up the same stretch of road, can put everything on one van. Each rug beyond the first is $20 off.

How long will the rug be off the ridge?

About 7 days is the usual answer, and there is a 48-hour express option at additional cost where a date genuinely cannot move. Whichever applies, the rug finishes in our climate-controlled drying room, which is the only way it comes back to a village in the cloud actually dry.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
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