Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

A township under Mount Cooroora

Rug Cleaning Pomona,
Where Things Are Kept
Running

A genuine main street of heritage buildings with acreage on the slopes around it. The rolled rug travels south with us, gets a full hand wash at Yatala, and comes back sound.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the northern hinterland run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
In service, or not

One figure, once we know the rug is worth it

Some rugs are worth keeping in service and some are not, and the assessment answers that before the price does. When a wash will return more than it costs, you get one figure and it holds. When it will not, we say so plainly and you have lost nothing.

Free pickup and deliveryFrom the door, on the northern run day
Nothing quoted unseenFibre, foundation and colour checked first
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugThe main room piece and the hallway one
free re-wash guaranteeTell us within 48 hours of the rug reaching home and we wash it a second time without charging you
What happens next
  1. 1
    Rolled at the doorOff a verandah, a porch or a hallway
  2. 2
    Assessed, then costedOne figure, taken from the rug itself
  3. 3
    Bathed by hand at YatalaImmersed whole, rinsed until it runs clear
  4. 4
    Back in about 7 daysDried flat under control, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
2,931 people under a 439 metre peak

Rug washing Pomona, two hours up from the wash floor

One thing still running, and one that has stopped

The Majestic Theatre was built here in 1921 as a social hall, later ran as a picture theatre, and still screens today with a rare working Compton organ from 1936 in it. The building has been community owned since October 2006. That is a hundred years of keeping something in service, and it sits alongside a heritage precinct of the same character: the former Noosa Council Chambers from 1911, the Pomona Hotel from 1913, the Memorial School of Arts from 1926 and a war memorial rotunda from 1939, which together earned the town its standing as Noosa Shire's living heritage town inside the UNESCO-listed Noosa Biosphere Reserve. The town's other famous fixture went the other way. The King of the Mountain race up Mount Cooroora ran as an annual July event for 44 years and was permanently retired in March 2024, when permit conditions on the mountain's deteriorating summit track could no longer be met. Both outcomes are honest ones, and knowing which applies is the whole point.

Nearly every rug we are asked to write off turns out to be a rug nobody has ever properly washed.

A real main street, and acreage on the slopes

Pomona is a genuine township rather than a scattering of acreage, which makes it unusual for the northern hinterland. Cottages and heritage buildings line the main street, and small acreage blocks run up the slopes around it under Mount Cooroora's steep volcanic profile. The rug stock follows that shape. In town there are older wool pieces in older houses, often inherited with the building and washed rarely if ever. On the blocks there are larger family rugs taking the load of a house where the door opens onto paddock or bush. Both types come to us with the same question attached, which is whether the rug is worth keeping. Almost always the answer is yes, and the reason people doubt it is that they are looking at a decade of soil sitting at the knot line and reading it as wear. Turning the rug over settles that in under a minute.

Back country damp, and why the drying travels

Sitting in Noosa's back country with the rainforest fringe of the biosphere close by, Pomona carries the same cloud, drizzle and cool nights as the rest of the range along with an extra measure of damp from the country around it. Indoors that produces the familiar northern hinterland problem: a rug that holds moisture in its base for weeks while the surface reads perfectly dry, and that builds odour and then growth in rooms nobody thinks about. Washing removes the soil and releases the smell, which is the straightforward half. Keeping them gone is entirely a function of the drying, and there is no way to dry a wool rug through to its backing in this air during a wet season. That is why the rug makes a two hour trip each way, and it is the single strongest argument we have for doing it properly.

PomonaCooranCooroyLake Macdonaldand the acreage roads running out toward Tewantin
All twelve, for 4568

Twelve services, for a town that keeps things going

Fifty-four square kilometres of township and slope in Noosa's back country. Heritage cottages, small acreage, and a habit of maintaining rather than replacing.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Pomona

Fifty-four square kilometres of township and acreage under Mount Cooroora, a hundred and thirty-six kilometres north of Brisbane.

The decision that matters with any rug is whether it stays in service or comes out of it, and that decision should be made on evidence rather than appearance. A rug can look finished and have twenty years left, or look presentable and be structurally gone. We turn it over, read the foundation and the reverse, and give you the answer before anybody talks about cost.

  • In service, or out of it
  • Appearance is poor evidence
  • The answer comes before the cost

Rug Washing Pomona

Full hand immersion for the wool and cotton pieces that keep working in a heritage cottage or on an acreage block above the town.

Maintaining a rug and rescuing one are different tasks with different odds. Maintenance means clearing soil out of the knot line before it has spent a decade abrading fibre, and it works almost every time. Rescue works less often and returns less. Immersion is the mechanism for both, run at whatever strength the dyes and foundation will accept, tested beforehand.

  • Maintenance and rescue differ
  • One works nearly always
  • Strength tested beforehand
Most popular

Stain Removal

Slope soil off a steep drive, wine at a heritage-cottage table, and older marks that came with the house rather than the household.

A stain gets treated on what it has become, not on what it originally was. Time changes the chemistry, and a mark left for years may now be bonded to the fibre in a way that puts full removal out of reach. We test what the wool and dye will accept, work inside that, and give you a straight account afterwards, including which marks have joined the rug permanently.

  • Treated on what it has become
  • Time changes the chemistry
  • Permanent marks named as such

Pet Stain and Odour

A dog inside through cool nights in the back country, and a rug that has been keeping a record of it.

Left alone, a urine problem does not stay still, it gets worse, because each repeat adds to a deposit already sitting in the foundation. That is the case for dealing with it rather than waiting. A bath reaches the backing and lifts the deposit clear, enzymes break down the compounds causing the odour, and controlled drying keeps the smell from coming back in warm weather.

  • Left alone, it does not stay still
  • Each repeat adds to the deposit
  • No return when the weather warms

Odour Removal

Woodsmoke from a cold-weather fire, a house shut through a wet stretch, and the rainforest-fringe damp that arrives with it.

Odour is chemically attached to wool rather than resting on it, which is why the usual remedies buy a day and then hand the problem back. Washing breaks the attachment and rinsing carries away what has been released, in that order and with neither step shortened. Nothing scented is used at any stage, because a perfumed rug that still smells is worse than one that simply smells.

  • The usual remedies buy a day
  • Neither step gets shortened
  • Nothing scented at any stage

Rug Spot Cleaning

A recent mark on a rug that is otherwise sound, dealt with in the room instead of sending it two hours south.

Knowing when to stop is the skill, and it is the one most home attempts lack. Working past the point of improvement crushes the pile beside the mark and drags its edge outward into clean fibre, which produces a wide pale patch that is genuinely harder to fix than the original. We test, use the least that works, comb the surface back true, and stop at the right moment.

  • Knowing when to stop is the skill
  • A wide pale patch is harder to fix
  • We stop at the right moment

Rug Steam Cleaning

Hot water extraction for the tough synthetics: hall runners, machine-made pieces and the mat inside a back door.

Synthetics are built for the process and are back in service within hours, which is the practical reason for it. The identical method on hand knotted wool takes years off the piece and the evidence only surfaces long afterwards, when nothing can be done. Construction settles which treatment applies, and we tell you the answer before starting rather than afterwards.

  • Back in service within hours
  • On wool the evidence surfaces late
  • The answer comes before we start

Rug Dry Cleaning

Some pieces are simply too fragile for a full soak, or the colour cannot be trusted once wet, so compound cleaning at low moisture takes over instead.

Heritage cottages here hold plenty of wool that predates the current owners by a long way, and a share of it will not survive immersion. Testing the reverse answers that question quickly, and it happens ahead of every other decision. Rugs that fail it go to compound work handled section by section, which returns less, and we say so, since dye that has run will not come back.

  • Wool that predates the owners
  • About a minute, done first
  • Run dye does not come back

Water Damage Restoration

A burst tank, a downpour that gets ahead of the guttering, or hillside water finding its way into the floor below: all three turn up on this run.

The window for a good outcome closes faster than most people expect, because a rug left saturated starts losing foundation strength within days. Ring on the day and say what the water was, since clean and contaminated go different ways. Drying and stabilising happen before any verdict is offered, and that verdict comes to you with nothing attached to it.

  • The window closes faster than expected
  • Foundation strength goes within days
  • The verdict has nothing attached

Mould Rug Cleaning

A rug rolled away for a season, or grey coming up through the reverse in a room the sun never reaches.

Once growth has established, a rug is out of service until it is treated, and putting it back down untreated simply moves the problem to a new floor. Treating the bath removes the colony and the deposit anchoring it. Rinsing clears them both. The drying room afterwards takes out the moisture that allowed it, which is what returns the rug to service properly rather than temporarily.

  • Out of service until treated
  • Putting it back moves the problem
  • Returned to service properly

Rug Moth Treatment

Wool going quietly in a spare room, a storeroom, or under a piece of furniture that has held the same position for years.

The reason moth damage gets so far is that nobody retires the rug from that room, so the damage continues on a floor still nominally in use. One treated wash finishes eggs, larvae and adults together, chewed fibre leaves with the rinse, and only afterwards can anybody judge honestly whether the piece stays in service or not.

  • Nobody retires the rug in time
  • Eggs, larvae and adults together
  • The judgement comes afterwards

Stain Protection

An optional clear finish, put on once the wash is over, which is worth a thought where a light rug has to stay in daily service.

The honest framing is that it extends the moment in which a spill is still recoverable, and that moment is short. It is not a barrier and it does not keep a rug clean. Understood on those terms it is genuinely useful in a busy room, and understood on any other terms it disappoints. Handle, sheen and colour come through it unchanged.

  • It extends a short moment
  • Useful on those terms only
  • Handle, sheen and colour unchanged

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
An area we cover, not a place to call at

Our Sunshine Coast office, and the bench a rug ends up on

Our Sunshine Coast office

Premier Rug Cleaning Sunshine Coast

(07) 5227 8733

The Sunshine Coast listing describes the ground we cover rather than an address to visit. A driver comes to the house here, and the washing happens at Yatala without the rug changing hands in between.

The long run south

One floor takes every rugAnything the driver picks up in this township is hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
Roughly two hours each waySouth to the Bruce Highway and on to the M1, in the range of 160 to 175 kilometres.

It is the longest northern leg we run and the distance is entirely our cost. Pomona is collected alongside Cooran on that day, and the window is confirmed once the run is scheduled.

Three Pomona stories

A mountain race that has run its last, a theatre still going, and a name chosen twice

A living heritage town that has been careful about what it keeps.

Mount Cooroora and a race that ran for 44 years

Mount Cooroora rises 439 metres over Pomona, and the town's King of the Mountain race, which began with a bet, ran annually from 1979 with earlier races between 1958 and 1960, and was permanently retired in March 2024.

Pomona sits at the far end of our northern leg, and a town that remembers a 44 year fixture this clearly is one worth planning a long day around properly.

A theatre still running its own organ

The Majestic Theatre, built in 1921 as a social hall and later run as a picture theatre, still screens with a rare working Compton organ from 1936 and has been community owned since October 2006.

A theatre this old still running its original organ sits in exactly the sort of town where an inherited rug gets kept working rather than replaced.

A name chosen twice to avoid confusion

The railway siding here was first proposed as Cooroora Siding, rejected for sounding too much like Cooroy and Cooran, recorded instead as Pinbarren Siding from 1891, and finally registered as Pomona in 1900, after the Roman goddess of fruit.

A district named twice over so people knew exactly which place they meant deserves the same precision we bring to knowing which rug is which on a long run day.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Pomona

Rated 5.0 from 8 customersaround Pomona, collected directly from our customers after every clean.

on 17 Oct 2024
A fresh area rug after the pet accident in Pomona
Our dog had one accident on the area rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The Pomona pickup was handled well.
Tara Harris
from Pomona
on 26 Jun 2023
Easy pickup for our wool rug in Pomona
I did not want to risk a home clean on the wool rug. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. The rug feels like it belongs in the room again. The Pomona pickup was handled well.
Fiona Bishop
from Pomona
on 27 Dec 2021
Easy pickup for our shag rug in Pomona
The shaggy rug was too noticeable in the lounge to ignore any longer. The pickup from Pomona was straightforward, and the whole process was easy.
Simon Mitchell
from Pomona
on 21 Nov 2023
Damp smell removed in Pomona
We sent the Scandi rug in after water came under a door. They gave sensible advice about colour movement and old water marks. The smell is gone and the mark is far less obvious. I also liked that it came back dry and ready to lay down, not with that damp smell rugs can get after a rushed clean. The wet edge made the rug feel older than it really was.
Sofia Khan
from Pomona
on 24 Mar 2026
Ready for the client space in Pomona
Pickup from Pomona was arranged without much fuss. We needed a hand-knotted rug cleaned before it went into a client space. The location of the mark made it impossible to hide with furniture. The clean made the space feel finished. It helped that pickup and delivery were included in the conversation from the start. The improvement was noticeable without looking unnatural.
Josie Howard
from Pomona
on 27 Aug 2021
Old stains are much less obvious in Pomona
The set-in marks on our hand-knotted rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. The Pomona pickup was handled well.
Peter Smith
from Pomona
on 26 Aug 2023
Quick turnaround helped in Pomona
We had traffic marks and needed the Turkish rug sorted quickly. The quick turnaround took pressure off the week. The clean made the traffic marks much less of a talking point.
Lena Perry
from Pomona
on 08 May 2025
Easy pickup for our lounge rug in Pomona
The free door-to-door pickup made a bigger difference than I expected in Pomona. Premier collected our lounge rug, kept the quote clear and brought it back fresher.
Melissa Byrne
from Pomona
All customers

Pomona's own cards, then every other address

The cards above come from Pomona addresses. The larger figure counts every suburb we collect from.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
Noosa's back country

Collected on the same day as Pomona

The northern leg works these in order, out from the township and back toward the coast.

Good to know

Pomona questions, answered plainly

Is this rug worth washing or should we replace it?

That is the question the assessment exists to answer, and it is answered before any figure is quoted. Most rugs people have written off turn out to be carrying a decade of soil at the knot line rather than genuine wear. Where the foundation has actually gone, we tell you and recommend against the wash.

Are we too far out for collection?

No. Pomona sits at the far end of the northern hinterland leg and that leg runs on its scheduled day regardless of how many rugs are waiting. The drive is genuinely around two hours each way and it is entirely our cost, so it never appears on your quote.

How is the price for a Pomona rug worked out?

From the rug alone. Construction, size, fibre and condition are the only inputs. Neither the address nor the distance affects the number, since collection and delivery are already included. The figure is set at inspection and it does not shift afterwards.

The dog has urinated on the same part of the rug repeatedly. Is that recoverable?

Usually, and it gets harder the longer it waits, because every repeat adds to the urine already sitting in the foundation. Immersion lifts that deposit clear, enzymes break down the compounds behind the smell, and controlled drying stops it returning in warm weather. Damage to the dye underneath is shown to you at the assessment.

Do you collect from Cooran, Cooroy and Lake Macdonald as well?

Those three sit on the same northern leg, and so do Doonan and Tewantin as it turns back toward the coast. On a run this long it genuinely helps if a street sends its rugs at once, and every piece after the first has $20 off taken from it.

How long is the turnaround given the distance?

About seven days from collection to return, the same as anywhere else on the fleet, because both trips run on scheduled days rather than as separate journeys. A 48 hour express option is available at additional cost where something is genuinely urgent.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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