Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Noosa Shire, around its own reservoir

Rug Cleaning Lake Macdonald,
a District That Came
Back

Acreage around a working reservoir sixteen kilometres west of Tewantin. The driver takes the rolled rug on the Noosa leg, we bathe it by hand at Yatala, and it comes back dry rather than lake-damp.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the Noosa leg run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Seen first, then quoted

An honest figure for rugs living beside water

Nothing is priced over the phone. The rug is opened out, read for what it is and what has happened to it, and quoted at one figure that does not shift afterwards.

Free pickup and deliveryTo the door, on the Noosa leg day
Read before it is pricedFibre, backing and dye behaviour checked
Hand washed at YatalaFull hand immersion, IICRC certified
$20 off every extra rugThe lounge and the study on one collection
free re-wash guaranteeIf the piece is not right when it is laid back down, tell us in the first 48 hours and a second wash costs you nothing
What happens next
  1. 1
    Rolled and collectedFrom a verandah, a hallway or a carport
  2. 2
    Opened out and quotedOne figure, taken from the rug in front of us
  3. 3
    Hand bathed at YatalaImmersed whole, rinsed until the water is clear
  4. 4
    Returned in about 7 daysDried under control, groomed and rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
26.5 square kilometres around a reservoir

Rug washing Lake Macdonald, in Noosa's own hinterland

Noosa's district, whatever the page tree says

Lake Macdonald is Noosa Shire and this page says so plainly. It covers twenty six and a half square kilometres sixteen point eight kilometres west of Tewantin, bordered by Pomona and Ringtail Creek to the north, Cooroibah and Cooroy to the east, Cooroy Mountain to the south and Tinbeerwah to the west, every one of them Noosa territory. Its administrative history makes the point better than geography does. The locality sat inside the Sunshine Coast Region only briefly, from the 2008 Queensland council amalgamations until 2013, when Noosa Shire was de-amalgamated, reinstated, and Lake Macdonald came home to it. One thousand three hundred and fifty two people lived here at the 2021 census. We plan our northern run around the district this locality actually belongs to, which is why it rides the Noosa leg alongside Cooroy and Tewantin rather than the Maroochydore one.

A locality that left a council and came back is a good reminder that filing something under a heading does not move it.

Acreage around a working water storage

The housing here is rural residential and acreage set around the reservoir itself, and the households are largely tree changers who arrived deliberately rather than families who happened to end up here. That shows in what they own. Good wool on polished timber, hand knotted pieces bought with some thought behind them, and owners who read up on cleaning methods before they ring anybody. There is no school inside the locality, so children go to Cooroy State School or the Pomona and Cooroy campuses of Noosa District State High School, which means the daily traffic runs outward and back rather than around. For rugs, the practical effect of all that is fewer pieces per property than a suburb but better ones, and owners who genuinely want to know what a wash will and will not achieve before they commit to it.

A reservoir does not have a dry season

There is a genuine body of water at the centre of this locality, and a water storage that size keeps the humidity up across every block around it, all year, on top of the subtropical cloud cover the Noosa hinterland already gets. That is a slower and more persistent problem than coastal salt. Salt is dramatic and obvious. Lake-edge humidity is neither, and it works on the base of a rug for years before anybody notices that the piece smells slightly off when it is lifted. Immersion clears trapped moisture and soil out of the foundation in one process, and the controlled drying room afterwards is what makes the result last, because a rug returned even slightly damp to a lakeside house is simply back where it started within a month.

Lake MacdonaldCooroyTewantinNoosavilleand the acreage roads circling the reservoir
The full twelve, for 4563

Twelve services, for acreage around a reservoir

Rural residential blocks ringing a working water storage, deep in Noosa Shire's own hinterland. Good rugs on timber floors, and permanent moisture in the air around them.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Lake Macdonald

Twenty six square kilometres of acreage around the reservoir that gives the district its name, sixteen kilometres west of Tewantin inside Noosa Shire.

Living beside a body of water this size changes what a rug carries: less grit, more permanent moisture in the base, and the slow decline that comes with it. Every piece is opened out and read before anything is decided, bathed by hand, and then dried flat in a room where we, not the lake, set the air.

  • Less grit, more standing moisture
  • Opened out and read first
  • We set the air, not the lake

Rug Washing Lake Macdonald

Full hand immersion for the quality wool and hand knotted pieces that tend to end up on acreage floors out this way.

Good rugs reward the slow process and punish the fast one, which is the whole reason this business exists. Fibre, foundation and dye stability are established before a bath is mixed, the piece goes in whole rather than in sections, and the rinse continues until the water leaving it stops carrying anything.

  • Slow rewarded, fast punished
  • In whole, never in sections
  • Rinsed until the water carries nothing
Most popular

Stain Removal

Wine on a long dining rug, mud walked up from a jetty, and marks that predate the current owners of the house entirely.

Acreage rugs frequently change hands with the property, so half the marks arrive with no history whatsoever. That is workable, because the fibre tells us more than the story would. Testing sets the limits, treatment follows the evidence, and afterwards you get a plain account of what lifted and what is now permanent.

  • Half arrive with no history
  • Fibre tells us more than story
  • A plain account afterwards

Pet Stain and Odour

Dogs that swim and then come inside, and cats that pick one quiet room and use the same corner of it for years.

A dog that has been in the lake brings the smell of the water into the pile as well as onto it, and that is a different job from a straightforward accident. A bath reaches the backing and lifts both back out, enzymes break apart what generates the odour, and a controlled dry stops the smell reappearing a fortnight afterwards.

  • Lake water comes in with them
  • In the pile, not just on it
  • Settled, then dried properly

Odour Removal

The damp note a lakeside house carries through winter, and the shut-up smell of a room that has not been opened since Easter.

Beside a reservoir the humidity is not seasonal, it is constant, and constant humidity gives odour something to hold onto permanently rather than temporarily. Washing releases the bond and the rinse water takes the substance away from the property altogether. Nothing scented goes on afterwards, because scent over damp is a worse smell than damp.

  • Constant here, not seasonal
  • The bond released, then rinsed
  • Scent over damp is worse

Rug Spot Cleaning

One recent mark on a sound rug is often better handled on site than sent on a two hour drive in each direction.

The failure mode is always the same, which is doing too much. Working hard at one patch lifts the pile out of its lay and pushes the mark outward, and the ring that results is permanent in a way the original mark was not. We test, treat lightly, comb the lay back down, and say when a bath is genuinely the only answer.

  • Doing too much is the failure
  • The ring outlasts the mark
  • Told when only a bath works

Rug Steam Cleaning

Hot water extraction, correct for the synthetics: verandah runners, machine-made pieces and the mats beside a back door on acreage.

Synthetic construction is designed around this method, and the piece is usable again within hours, which matters on a property where the back door does all the work. Hand knotted wool is the exception and the harm from getting it wrong adds up over time. Build determines method here, and both the choice and the reason are stated plainly.

  • The back door does the work
  • Usable again within hours
  • On wool the damage accumulates

Rug Dry Cleaning

Low moisture work for antique and inherited pieces where colour was laid down before fixing was dependable, or the backing has gone fragile.

Properties out here often hold one genuinely old rug that came with the family rather than the house, and a proportion of those cannot meet water at all. A swab test on the reverse settles it quickly. Where water is unsafe, compound work in small sections is used deliberately, because a bled dye is not reversible.

  • Came with the family, not the house
  • A swab settles it quickly
  • A bled dye is not reversible

Water Damage Restoration

A pump failure, a tank line letting go, or storm water finding the lowest room in a house built on sloping ground.

Distance from town means help is further away, so what you do in the first hour matters more here than it would in a suburb. Ring immediately and tell us whether the water was clean or dirty. Stabilising and drying happen ahead of any judgement, and that judgement is given to you free of charge either way.

  • The first hour matters more
  • Tell us clean or dirty
  • The verdict comes before charges

Mould Rug Cleaning

The cold slab a rug has sat against for years, or an external wall where something grey has appeared on the reverse of the pile.

A reservoir at the centre of a locality keeps humidity high across every block around it, all year, which is why growth here starts earlier than owners expect. Treating the water means what has grown comes away with whatever fed it, rinsing removes the pair, and the dry then strips out the damp that made all of it possible.

  • High humidity, all year round
  • It starts earlier than expected
  • Growth, residue and moisture gone

Rug Moth Treatment

Wool disappears in still, dark corners, and an acreage house has more of those than a townhouse ever will.

Spare rooms, storage rooms and the space under a heavy sideboard all go untouched for months at a time out here, and wool left in them is exactly what the grubs are looking for. The treatment goes into the bath itself, so nothing survives anywhere in the weave, and loose wool washes clear. The real loss can only be measured properly after that point.

  • Months untouched at a time
  • Eggs and larvae resolved together
  • Loss measurable only after

Stain Protection

A clear optional finish applied at the close of the wash, worth considering on pale wool in a house that opens onto the garden.

On a property with doors that stay open, the value is the minute it buys you. Liquid still sitting on top of the wool is liquid a cloth takes away long before the backing is involved. Time is what you have purchased, not immunity, and it gets described that way. Handle, sheen and colour stay as they were.

  • Doors that stay open
  • Bought time, not immunity
  • Handle and sheen as before

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
A service area listing, one wash floor

Our Sunshine Coast office, and the floor the rug ends up on

Our Sunshine Coast office

Premier Rug Cleaning Sunshine Coast

(07) 5227 8733

Nothing on the Sunshine Coast is a counter you can walk into. The listing sets out the territory we cover, our driver comes to the property, and the washing all takes place at Yatala.

A long way down, and properly done

It all ends on one floorNothing is washed anywhere except by hand at Unit 9/38 Computer Rd, Yatala QLD 4207.
Close to two hours each waySouth through Cooroy to the Bruce Highway, down past the Glass House country to the M1, about 165 to 175 kilometres.

That is the longest leg we run and none of it lands on your quote. Lake Macdonald is collected on the Noosa day with Cooroy and Tewantin, and the window is confirmed once the route is set.

Three Lake Macdonald stories

A dam that named a district, a tip that became gardens, a shire restored

Three separate things here were turned back into something better.

A dam that named the district

Six Mile Creek Dam, a rock and earth-fill embankment, creates the Lake Macdonald reservoir the locality is named after, and it is working water supply as well as a recreation site.

A reservoir this central to a district tells you how much water is moving through the air around every house here, which is precisely why the drying stage of a wash matters more at this end of our run.

Eight hectares that used to be a tip

The Noosa Botanic Gardens on Lake Macdonald Drive began as a dumping area, until local resident Ida Duncan convinced the council to clear it, and the gardens opened in 1990.

Something written off and then brought back properly is the argument for washing a rug rather than replacing it, and it is the argument one person had to make repeatedly here before anyone listened.

A shire that left and was restored

Lake Macdonald sat inside the Sunshine Coast Region only from the 2008 council amalgamations until 2013, when Noosa Shire was reinstated and the locality returned to it.

We schedule our northern collections around where a place actually belongs rather than where a page tree files it, which is why this locality rides the Noosa day.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Lake Macdonald

Rated 5.0 ★ from 8 customersaround Lake Macdonald, collected directly from our customers after every clean.

on 26 Dec 2020
Neater edge finish in Lake Macdonald
The worn side on the Oriental rug was getting worse each week. It is easier to vacuum now without catching that side. The finished rug felt cleaner without looking stripped or flat.
Callum Lloyd
from Lake Macdonald
on 21 Apr 2026
A fresh area rug after the pet accident in Lake Macdonald
I was hoping the area rug still had a decent result left in it. The pet stains were the main worry, and they flushed the smell out instead of just masking it. I liked that the result looked clean without being overdone. The Lake Macdonald pickup was handled well.
Abbie Chapman
from Lake Macdonald
on 22 Aug 2020
No more gritty feel in Lake Macdonald
I wanted an honest answer on whether the natural fibre rug was worth cleaning. The natural fibre rug from our coastal place had a rough, gritty feel underfoot. The booking worked around our holiday-home timing. The difference was obvious as soon as we unrolled it. The rug came back with the problem improved but without losing the worn-in feel we actually like. The result made it feel part of the room again.
Tara Brown
from Lake Macdonald
on 23 Nov 2024
Easy pickup for our shag rug in Lake Macdonald
I was glad the shaggy rug could be collected from Lake Macdonald. The pickup from Lake Macdonald was straightforward, and the whole process was easy.
Caitlin Hughes
from Lake Macdonald
on 16 Dec 2023
Easy pickup for our wool rug in Lake Macdonald
I wanted a cleaner result without the rug feeling overworked after putting it off for too long. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. I would use them again without overthinking it. The Lake Macdonald pickup was handled well.
Scarlett Cooper
from Lake Macdonald
on 23 Feb 2025
Easy pickup for our lounge rug in Lake Macdonald
I was fairly fussy about this rug, mostly because the lounge rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the front room.
Madeleine Fletcher
from Lake Macdonald
on 31 Aug 2020
Old fringe refreshed in Lake Macdonald
The Lake Macdonald pickup helped, and the Indian rug came back properly dry.
Josie Hughes
from Lake Macdonald
on 05 Nov 2023
Colours look clearer again in Lake Macdonald
I wanted a cleaner result without the rug feeling overworked. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The Lake Macdonald pickup was handled well.
Natalie Chapman
from Lake Macdonald
All customers

This district first, then every one we cover

The cards above were written at Lake Macdonald addresses. The larger figure covers our whole service area.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The Noosa leg

Collected alongside Lake Macdonald

All of these ride the same northern run day.

Good to know

Lake Macdonald questions, answered plainly

You are a long way from here. Do you really collect at Lake Macdonald?

Yes. This is the far end of our territory and we do not pretend otherwise, which is why it runs on a set Noosa day rather than on demand. The truck comes through on that day, the collection is free, and the drive is not something you pay for.

How long will the rug be away?

About 7 days from collection to delivery under normal circumstances, and a 48-hour express service is available at additional cost when something has to be back sooner. Given the distance, tell us any deadline when you first ring so the pickup can be scheduled backwards from it.

How is the price decided on a Lake Macdonald rug?

Only the rug decides it. How it is built, how big it is and what condition it has reached are the three inputs, and the two hour drive in each direction is not one of them. The number is set at inspection and stays there. On a piece too worn to justify the work, we say so plainly rather than take it.

The dog swims in the lake, and has also urinated on the rug. Recoverable?

Both are, and the urine is the one that matters. Urine reaches the foundation on the first day and stays chemically active there, which is why a rug can smell months later while looking perfectly clean. Removing the source means flushing the whole weave, then an enzyme stage. Lake water and its organic load come out in the same bath.

Do you also collect at Cooroy, Tewantin and Tinbeerwah?

All three are on the northern day, alongside Noosaville, Noosa Heads and Doonan. Because that day is scheduled rather than on demand, it makes real sense to gather rugs from more than one household onto it. Each rug past the first carries $20 off.

Our rug always feels slightly damp underneath. Is that normal here?

It is common here and it is not something to leave. Lakeside humidity keeps the base of a pile marginally wet long after the face feels dry, and that is the condition mould needs. A proper wash and a controlled dry resets it, and lifting the rug occasionally to let air underneath helps it stay that way.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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