Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

A railway village north of Cooroy

Rug Cleaning Cooran,
a Village Built for More Than
It Holds

Cottages and small acreage on the North Coast line, closer in feel to the Mary Valley than to any beach. We take the rug rolled, wash it by hand at Yatala, and return it dry through.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the northern hinterland run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Looked at, then quoted

One number for the rug the whole house uses

We work out first whether a wash will actually repay what it costs on this particular rug. If it will, the figure comes back as a single number and it stays there. If it will not, we tell you, and nobody has lost anything but a look.

Free pickup and deliveryFrom the door, on the northern run day
Nothing quoted unseenFibre, foundation and colour checked first
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugTwo pieces out of one cottage, one trip
free re-wash guaranteeAnything wrong in the first 48 hours after delivery and the second wash costs you nothing
What happens next
  1. 1
    Rolled at the front stepOff a verandah or out of a hallway
  2. 2
    Read, then pricedOne figure, taken from the rug itself
  3. 3
    Bathed by hand at YatalaImmersed whole, rinsed until it runs clear
  4. 4
    Back in about 7 daysDried flat under control, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
1,756 people on the northern line

Rug washing Cooran, on the far leg of the northern run

A hall with a sixty foot dance floor

The clearest thing about Cooran is that it has always been built for occasions larger than its own population. The Public Hall opened on 17 August 1906 with a dance floor measuring sixty feet by twenty-five, and around 200 people turned out on opening night in a district that was then a scattering of farms and a railway siding. The pattern goes back further. A Half Way Hotel operated near Cooran Lagoon from 1878, serving the Gympie to Tewantin coach road, and when the railway arrived the Cooran Hotel simply picked itself up and moved beside the new station in 1889. The post office opened in June that year, the provisional school in July 1890. A village of a few hundred people kept building at the scale of the crowd it expected, and the crowd eventually turned up: 1,457 residents in 2011, 1,624 in 2016 and 1,756 in 2021.

The rugs that come off this line are not fragile. They are simply carrying more than one rug's share of a household.

Cottages, small blocks and one rug doing everything

The housing here is village cottages and small acreage rather than the escarpment acreage further south, and the practical consequence is concentration. In a compact house one rug generally covers the main room, which means it takes the front door traffic, the heater, the animals and every visitor at once. A rug in that position does in six years what the same rug would take twenty years to do spread across a larger house, and people often conclude from the look of it that it has failed. Usually it has not. Concentrated wear shows as flattening and dulling long before the foundation is genuinely compromised, and a proper bath restores far more of that than anybody expects. Our job at the inspection is to separate those two conditions honestly, because they lead to completely different advice.

Inland air, forest at the back, and slow drying

Cooran sits on the rail corridor between Cooroy and Gympie with the Cooran Range and state forest close behind it, and inland air here does not move the way coastal air does. Through the wet months a house can stay cool and still for days together, and a rug pushed against an outside wall or under furniture holds moisture in its base long after the room reads dry to anybody standing in it. That is where mustiness starts, and it is why we treat drying as a stage of the job in its own right rather than as the tail end of washing. Water clears the soil and releases the odour. The controlled room at the facility is what decides whether the rug comes back genuinely dry, and out here that distinction does most of the work.

CooranPomonaCooroyLake Macdonaldand the acreage roads either side of the northern line
All twelve, for 4569

Twelve services, for a village on the northern line

Thirty-eight square kilometres between Cooroy and Gympie, with the Cooran Range and state forest at the back of it. Small houses that take a lot of weather.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Cooran

Thirty-eight square kilometres of railway village and small acreage, sixteen kilometres northwest of Cooroy and well inland of the coast.

In a cottage there is nowhere for a rug to hide. One piece takes the front door, the hearth, the dog and the visitors, so it accumulates in a few years what a larger house would spread over twenty. That is worth knowing when somebody worries a rug looks past it. We check the reverse and the edges first, because concentrated wear reads differently to general age.

  • One rug takes all of it
  • Years of load in a small space
  • Reverse and edges checked first

Rug Washing Cooran

Full hand immersion for the wool and cotton pieces holding down a cottage floor or a verandah room out on the blocks.

Concentrated traffic pushes soil straight down to the knot line, and from there it acts like sandpaper set into the rug's own structure. Vacuuming will never reach that depth. Immersion floats the whole load free and the rinse takes it out of the piece entirely. Water temperature and agitation follow what the dyes and the backing will take, which is settled by testing beforehand.

  • Straight down to the knot line
  • Sandpaper set into the structure
  • Settled by testing beforehand
Most popular

Stain Removal

Track soil off a forest road, spills at a table that seats everybody, and marks that have been part of the room for years.

Village houses generate ordinary staining, but the rug takes all of it, so what arrives from Cooran usually carries several ages of mark at once. We work out which are recent, which have oxidised, and what the fibre and the dye will let us do about each. Then you get the outcome described accurately, including the marks that are staying where they are.

  • Several ages of mark at once
  • Recent and oxidised treated apart
  • Outcome described accurately

Pet Stain and Odour

A dog with the run of a small house, and one rug that has absorbed every accident of the last few years.

With fewer rooms available the animal has fewer options, so the same rug takes repeat visits and the urine loads into the foundation instead of thinning out across a house. Topical products cannot act at that depth. The bath reaches the backing and lifts the deposit clear, enzyme treatment breaks down the odour compounds, and controlled drying keeps it from resurfacing in December.

  • Fewer rooms, so repeat visits
  • It loads into the foundation
  • It will not resurface in summer

Odour Removal

Smoke from a slow combustion heater, a locked-up house through a wet spell, and the plain smell of forest air indoors.

Odour molecules bind to wool fibre rather than sitting on top of it, so hanging a rug over a rail on a still inland morning shifts almost nothing. The wash unbinds them and the rinse takes them off the rug with the soil. Nothing perfumed is used anywhere in the process, because a scent laid over a smell has solved nothing at all.

  • Bound to fibre, not sitting on it
  • Still inland air shifts nothing
  • Nothing perfumed used anywhere

Rug Spot Cleaning

One recent mark on a good rug is often better tackled where it stands than sent two hours each way for a bath.

The trouble with home treatment is momentum. Once the mark starts to shift people work harder, and hard work at one point distorts the surrounding pile and widens the affected area rather than shrinking it. We test the fibre response, use the least aggressive thing that works, restore the lay by combing, and tell you plainly when a spot has gone beyond this stage.

  • Momentum is the real trouble
  • Hard work widens the area
  • The least aggressive thing that works

Rug Steam Cleaning

Hot water extraction for hardy synthetics: the runner down a narrow hall, machine-made pieces and the mat at a back step.

Pieces like these are designed for the process, and the practical gain is that they are back on the floor the same afternoon rather than away for a week. Applied to hand knotted wool the same process shortens the rug's life in ways that only become obvious much later. We identify the construction first and tell you which of the two you have.

  • Back on the floor that afternoon
  • On wool it shortens the life
  • Construction identified first

Rug Dry Cleaning

Low moisture work for pieces with unstable colour, or a foundation that has grown too dry and fragile to take a full bath.

Cottages here often hold something inherited that nobody has ever risked cleaning. We press a damp white cloth to the reverse and watch it, which tells us within a minute whether the dyes are stable enough for water. When they are not, we work in sections with compound and accept a more modest result, because a colour that migrates cannot be moved back.

  • Inherited, and never risked
  • A damp cloth on the reverse
  • Migrated colour cannot be moved back

Water Damage Restoration

Tank overflow, a blocked downpipe in a downpour, or water coming through a low doorway off saturated ground.

How long the rug has been wet matters more than how wet it got. Fibre and foundation begin to weaken within a couple of days, and mould follows close behind that. Call the day you find it, describe what the water was carrying, and we dry and stabilise the piece before anyone makes a judgement about it. That judgement comes to you free of charge.

  • Duration matters more than volume
  • Weakening starts within days
  • The judgement costs you nothing

Mould Rug Cleaning

Something stored rolled in a shed over a wet season, or grey creeping across the reverse where a rug meets a cold wall.

Inland air here sits still for days at a time, and a rug against an outside wall in a small house stays cool and damp long enough for spores to take. The treated bath removes the growth and the residue anchoring it, the rinse carries both away, and the drying room takes out the moisture that made the spot habitable. Miss that last step and the problem simply waits.

  • Still air, days at a time
  • Growth and anchor both removed
  • Otherwise the problem waits

Rug Moth Treatment

Wool disappearing under a bed, behind a wardrobe or along the edge of a rug that has not been lifted in years.

Moths do their work where nothing moves, and in a cottage the untouched ground is usually the strip beneath heavy furniture. A single treated wash finishes eggs, larvae and adults in one pass rather than knocking back one stage and letting the rest continue. The eaten fibre goes out with the rinse, and only then can anyone see the true size of the damage.

  • They work where nothing moves
  • One pass, every stage finished
  • True size visible afterwards

Stain Protection

An optional clear finish applied after washing, worth a thought on a pale rug that has to serve as the only rug in the house.

It buys reaction time and nothing more, which is exactly how we describe it. A spill stays up on the pile surface briefly instead of sinking, and briefly is generally all anyone needs to get to it with a towel. The rug feels the same afterwards, looks the same, and takes colour the same way it always did.

  • Reaction time and nothing more
  • It stays up instead of sinking
  • Feel and look unchanged

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
A service area, no counter

Our Sunshine Coast office, and the floor the bath sits on

Our Sunshine Coast office

Premier Rug Cleaning Sunshine Coast

(07) 5227 8733

There is nowhere on this coast to hand a rug over the counter, because we do not run one. The Sunshine Coast listing marks out the territory, the driver comes to the house, and the washing happens at Yatala.

The long way south, and back

One floor for everythingEvery rug from this line is hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
Close to two hours each wayDown to the Bruce Highway, south to the M1, somewhere between 160 and 175 kilometres.

It is a long drive and it is entirely ours. Cooran is collected on the northern leg alongside Pomona, and the pickup window is confirmed once that day is scheduled.

Three Cooran stories

A name meaning tall, a hall built for a crowd, and a village still growing

A working railway community rather than a stop on the way to Noosa.

Named for something tall

Cooran comes from the Kabi word guran, also recorded as kuran, meaning tall, possibly describing Mount Cooran or the Moreton Bay ash trees once common through the district.

A name carried from a coach road through to a railway town is exactly the sort of grounded detail we like having before we collect anything from a house out here.

A hall with a sixty foot dance floor

Cooran's Public Hall opened on 17 August 1906 with a dance floor of sixty by twenty-five feet, and around 200 people came out for its opening night.

A village that built at the scale of the crowd it expected rather than the population it had is our sort of place, and a good rug gets the same treatment here as anywhere larger.

A railway village growing steadily

Cooran's population rose from 1,457 to 1,624 to 1,756 across the 2011, 2016 and 2021 census counts, steady growth for a small village on the North Coast line.

A village this consistent in its growth earns the same full wash on the far leg of our northern run as anywhere closer to the wash floor.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Cooran

Rated 5.0 ★ from 8 customersaround Cooran, collected directly from our customers after every clean.

on 05 Aug 2022
A practical clean for our shag rug in Cooran
I was after a practical result for the shaggy rug, not a sales pitch. The shaggy rug came back fresher, softer and ready to use again in the nursery. I liked that the result looked clean without being overdone.
Craig Vu
from Cooran
on 30 Mar 2025
Moth concern checked in Cooran
We found powdery dust under the rug while moving the Turkish rug. The treatment and advice were exactly what we needed.
Stacey Evans
from Cooran
on 03 Nov 2024
Collected without fuss in Cooran
They collected it from Cooran and gave a clear return window. I booked because guests were coming and the natural fibre rug looked tired. It was a practical service for a heavy rug.
Ben Bryant
from Cooran
on 24 Oct 2025
Easy pickup for our wool rug in Cooran
The wool rug was too noticeable in the office to ignore any longer. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Cooran pickup was handled well.
Maddison Russell
from Cooran
on 02 Aug 2024
Easy pickup for our shag rug in Cooran
I was expecting a distance charge because we are in Cooran, but there was no surprise fee. The shaggy rug was collected and returned clean without us having to move it ourselves.
Kirsty Doyle
from Cooran
on 22 Feb 2026
A fresh Oriental rug after the pet accident in Cooran
I was hoping the Oriental rug still had a decent result left in it. The pet stains were the main worry, and they flushed the smell out instead of just masking it. It saved us from replacing a rug we still liked. The Cooran pickup was handled well.
Isabelle Baker
from Cooran
on 01 Apr 2022
Colours look clearer again in Cooran
The set-in marks on our Turkish rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. The Cooran pickup was handled well.
Jacinta Chowdhury
from Cooran
on 18 Dec 2020
Fresh family room rug in Cooran
After a few years in the main room, the large area rug needed a proper wash rather than another quick vacuum. Pickup from Cooran was simple, and I liked that it was cleaned away from the house. It was enough of an improvement that we kept it in the main room. Nothing about the result felt over-polished or scented, just cleaner and easier to live with. It sits where everyone drops bags and shoes, so the problem was hard to ignore.
Emma Rahman
from Cooran
All customers

Cooran's own cards, then every other suburb

The cards above come from Cooran addresses. The larger figure counts every suburb we collect from.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The northern hinterland

Collected on the same day as Cooran

These sit on the far leg of the run, worked south and west from here.

Good to know

Cooran questions, answered plainly

Is Cooran too far out for you to collect from?

No. The northern leg of the hinterland run comes through here on its scheduled day, and it runs whether there is one rug or several waiting. The drive is a genuine two hours each way and it is entirely our cost, so it does not turn up anywhere on your quote.

One rug does everything in our house. Has it had it?

Very likely not. A rug carrying a whole household ages faster in appearance than in structure, and flattening and dulling look much worse than they are. The inspection separates cosmetic tiredness from real structural wear, and in most cottages here the answer comes back on the good side of that line.

What decides the cost of washing a Cooran rug?

The rug alone. Size, construction, fibre and condition are the only inputs into the figure. The address is not one of them and neither is the distance, since collection and delivery are already covered. The number is set at inspection and it does not change afterwards.

Our dog has urinated on the same rug more than once. Can it be saved?

Usually. The reason it keeps smelling is that the urine has gone through the pile and settled in the foundation, out of reach of anything sprayed on top. Immersion brings the deposit up and out, enzymes deal with the odour source, and if the dye beneath has been affected we point it out at the assessment.

Do you collect from Pomona, Cooroy and Lake Macdonald as well?

Yes, all of those, and Doonan and Tewantin further east on the same leg. Out here a shared pickup between two properties saves us a turn-off and costs you nothing, and every rug beyond the first has $20 off taken from it.

How long is the rug away, given the distance?

About seven days, the same as anywhere else. The drive does not add to the turnaround because collection and delivery both run on scheduled days. A 48 hour express option exists at additional cost if something needs to be back sooner.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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