Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Acreage on Buderim's western edge

Rug Cleaning Mons,
a Name Brought Here From Somewhere
Else

Low density acreage three and a half kilometres west of Buderim, on the quieter side of the plateau. The rolled rug goes down to Yatala, is bathed by hand, and comes back dry.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the Buderim plateau run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Looked at, then costed

A single figure for acreage floors and their rugs

We name the price after we have opened the rug out and not before. One figure, arrived at from the piece in front of us, and no revision once the work is under way.

Free pickup and deliveryUp the drive on the plateau run day
Nothing costed sight unseenFibre, foundation and colour read first
Hand washed at YatalaFull hand immersion, IICRC certified
$20 off every extra rugLounge, hall and bedroom on one trip
free re-wash guaranteeSomething not right after the rug comes back? Flag it within 48 hours of delivery and we redo the whole wash at no charge
What happens next
  1. 1
    Rolled at the houseFrom a verandah, an entry or a garage
  2. 2
    Opened out and costedOne figure, taken from the rug itself
  3. 3
    Hand bathed at YatalaImmersed whole, rinsed until nothing lifts
  4. 4
    Home in about 7 daysDried flat under control, groomed and rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
1,179 people, up from 683 in 2006

Rug washing Mons, on the plateau's quieter western side

A Belgian battlefield, on the Buderim plateau

Mons is named after the 1914 Battle of Mons on the Western Front, and the name arrived here by ballot. Locals held a draw to name the new railway siding on the Buderim to Palmwoods Tramway, which began running in 1915, and that is the name that came out. The Dahl family is thought to have put it in, to commemorate a son who may have fought there; a Sapper Dahl, serving in the support line at Armentieres on bridge repairs and trench work for the artillery, was killed in action on 24 December 1916. The locality itself covers four point two square kilometres three and a half kilometres west of Buderim, bordered by Forest Glen, Buderim, Chevallum and Tanawha. One thousand one hundred and seventy nine people lived here at the 2021 census, up from nine hundred and forty six in 2016 and six hundred and eighty three in 2006.

A name drawn out of a hat to carry one family's loss. Worth knowing before you knock on a door in this locality.

Low density, spreading west as Buderim fills

This is the quieter western edge of the Buderim plateau: acreage blocks and low density homes rather than anything resembling a village centre, growing steadily as Buderim's footprint pushes west. Established acreage families sit alongside more recent arrivals who came for the space and the outlook. What that produces for us is a particular kind of rug work. Buderim and its edges hold more good wool and more genuine hand knotted pieces than anywhere else on the Sunshine Coast, and the owners here tend to have looked into how rugs should be cleaned before they ring anyone. That suits us, because the honest answer to most of their questions is the slow one. We would rather spend ten minutes explaining why a piece is going into a bath by hand than talk anybody into a faster process that would cost them the rug.

Cloud, tree cover, and a metre of rain

The Buderim plateau catches cloud and takes more than a metre of rain in an average year, and the acreage blocks on this side carry more tree cover and less direct sun than the closer streets below. Shade plus rainfall plus still air is a combination that keeps the ground damp for weeks at a time, and a rug in a room on the shaded side of a house up here holds moisture in its base long after the surface feels perfectly dry. That is where the musty note starts and where growth follows. Water through the weave clears out the trapped soil and moisture together, and then the controlled drying room does the part a plateau verandah simply cannot, which is to take the moisture out and keep it out.

MonsForest GlenBuderimTanawhaand the acreage roads running west off the plateau
All twelve services, 4556

Twelve services, for low density blocks west of Buderim

Acreage and rural residential homes with tree cover, plateau cloud and an annual metre and more of rain. Good rugs, quiet houses, and damp that works slowly.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Mons

Four square kilometres of acreage three and a half kilometres west of Buderim, bordering Forest Glen, Chevallum and Tanawha on the plateau.

An acreage rug leads a slower life than a suburban one and shows wear differently: less traffic, more standing damp, and more time for both to work. The piece is unrolled and read before anything is decided, hand bathed, then dried flat in a room we regulate rather than a house that stays humid.

  • A slower life, different wear
  • Less traffic, more standing damp
  • A room we regulate ourselves

Rug Washing Mons

Full hand immersion for the wool and hand knotted pieces that tend to furnish established acreage houses on this side of the plateau.

Good wool responds to being submerged and rinsed the way it was designed to, which is why we do it that way and not any other. Fibre, foundation and dye behaviour are established at the facility before the bath is mixed, and the rinse keeps running until the water leaving the piece stops carrying colour.

  • Wool responds as designed
  • Established before mixing
  • Run until colour stops
Most popular

Stain Removal

Mud carried up a long drive, wine at a table with a view west, and the odd mark nobody can date because the house changed hands.

Plateau soil is fine and sticks to fibre rather than sitting loose on it, which is why sweeping usually spreads a mark rather than lifting it. Testing sets what the fibre and the existing colour will accept, treatment follows from that, and afterwards we give a plain account of what came out and what has stayed.

  • It sticks rather than sits
  • Sweeping spreads, not lifts
  • A plain account of what stayed

Pet Stain and Odour

Dogs with a paddock to run in and one favourite indoor corner, and cats who never revise their opinion of a particular room.

On a block with space the animal still uses one indoor spot, so the deposit concentrates in a small area of foundation over months rather than spreading thinly. Nothing applied to the surface gets down that far. Submersion draws the source back out of the backing, enzymes then break down what causes the odour, and controlled drying holds the result.

  • Space outside, one spot inside
  • It concentrates over months
  • Carried out and kept settled

Odour Removal

Woodsmoke through a plateau winter, and the shut-in note a room takes on during a fortnight of cloud and rain.

Where the air stays humid a rug never fully dries between wet spells, and a permanently slightly damp base is where odours make themselves at home. Washing breaks the chemical hold and the rinse takes the substance away entirely. Nothing scented goes on afterwards, since that adds a smell rather than removing one.

  • It never fully dries between spells
  • A damp base is home to them
  • Scent adds rather than removes

Rug Spot Cleaning

One recent mark on an otherwise sound piece can often be dealt with at the house rather than sending it down the range.

Effort is what does the damage on these. Attack a small patch and the wool stops lying the way it was made to, while the mark itself simply gets wider. What remains is a pale outline that catches light for good. We test, work gently, comb the wool back down, and say honestly when only the bath will finish it.

  • Effort does the damage
  • The ring sits differently for good
  • Honest when only the bath finishes it

Rug Steam Cleaning

Hot water extraction for the practical synthetics: entry mats at a muddy door, hall runners and machine-made pieces in a busy part of a house.

Machine-made rugs and mats are engineered for this and are usable again within hours, which matters where a long drive brings mud to the door for half the year. Hand knotted wool is where this goes wrong, and the harm accumulates quietly. Build settles the route, and the explanation comes before any work starts.

  • A long drive brings mud
  • Usable again within hours
  • On knotted wool harm builds

Rug Dry Cleaning

Low moisture work for older pieces whose colour was laid down before fixing was reliable, or whose backing has gone brittle in humid air.

Damp plateau air does slow work on an old foundation, so a piece that would have taken water twenty years ago may no longer. A colour test on the reverse settles that in seconds. Where water is unsafe we use compound in careful sections instead, because a dye that has run is a permanent result.

  • Humid air works on foundations
  • A reverse test settles it
  • A run dye is permanent

Water Damage Restoration

A tank or pump failure, gutters beaten by a plateau downpour, or runoff finding its way into the lowest room in a house on a slope.

On the plateau the rain arrives heavily and quickly, and a gutter that copes for years can be overwhelmed in twenty minutes. Ring as soon as you find it and describe what the water actually was. Drying and stabilising come first and judgement second, and the judgement reaches you with no bill behind it.

  • Heavy and quick up here
  • Describe what it actually was
  • Verdict before a bill

Mould Rug Cleaning

A plateau summer spent rolled in a shed, or the shaded side of a bedroom where something grey has come through underneath.

More than a metre of rain a year and tree cover over much of it means shaded rooms on this plateau stay damp for long stretches, which is all growth requires. The bath is treated so what has grown leaves with the layer holding it, rinsing takes the pair off, and the dry strips the standing damp behind the lot.

  • A metre of rain and tree cover
  • Shaded rooms stay damp
  • Standing moisture taken away

Rug Moth Treatment

Wool disappears where nothing is disturbed, and an acreage house has spare rooms and heavy furniture that stay put for years.

Most owners here discover the damage when a wardrobe or bed is finally moved, long after the season in which it happened. Since the treatment is carried in the wash water itself, nothing at any stage of the life cycle survives, and only after the debris rinses out can the loss be measured honestly.

  • Discovered when furniture moves
  • The treatment is in the water
  • Measured only after rinsing

Stain Protection

An optional clear finish applied at the end of the wash, worth weighing on pale wool where a dirt drive meets a front door.

What acreage owners get out of it is a short window and not protection. Take liquid off the surface of the wool before it sinks and the knots underneath never encounter it at all. That is the entire claim and we do not stretch it further. Handle, sheen and colour are unaffected by the finish.

  • A short window, not protection
  • That is the entire claim
  • Handle and sheen unaffected

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
A service area, and a wash floor

Our Sunshine Coast office, and the floor the rug goes to

Our Sunshine Coast office

Premier Rug Cleaning Sunshine Coast

(07) 5227 8733

There is no counter of ours anywhere on this coast, and none is planned. The Sunshine Coast listing marks the territory we cover, our driver comes up the drive, and every wash takes place at Yatala.

Off the plateau, into the bath

One floor for the whole runRugs from these blocks are hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
Around an hour and forty minutesAcross to the highway at Forest Glen, then the long southern leg to Yatala, near enough 135 to 140 kilometres.

We carry that distance and it does not reach your quote. Mons is collected on the plateau day with Forest Glen and Tanawha, and the collection window is set once the route for the day is fixed.

Three Mons stories

A name drawn from a hat, a school of five decades, and a misattributed park

A quiet acreage locality with unusually well documented history.

A siding named out of a hat

Mons takes its name from the 1914 Battle of Mons, chosen in a ballot locals held to name the new railway siding on the Buderim to Palmwoods Tramway, which began running in 1915.

Knowing where a name genuinely came from, including the parts that are uncertain, is the kind of specific local detail we like having before we collect a rug from a street.

A school that ran for fifty eight years

Buderim Road State School opened on 7 February 1916, was renamed Mons State School shortly afterwards, and served the locality until it closed in 1974.

A community that kept going and kept changing, school or no school, is the kind of steady local presence a scheduled weekly run like ours depends on.

A deer park trading under the wrong suburb's name

Queensland's first drive-through deer park opened on Tanawha Tourist Drive in 1980, twenty one hectares of forest carrying Rusa, Fallow and Chital deer, wallabies, kangaroos and koalas, and it traded as the Forest Glen Deer Sanctuary despite standing here in Mons.

Getting a location exactly right, rather than accepting the name everyone assumed it carried, is the same attention we bring to identifying what a rug is really made of before recommending anything.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Mons

Rated 5.0 ★ from 8 customersaround Mons, collected directly from our customers after every clean.

on 01 Dec 2021
Old stains are much less obvious in Mons
The set-in marks on our designer rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. The Mons pickup was handled well.
Eliza Taylor
from Mons
on 14 Nov 2025
Water mark improved in Mons
I wanted an honest answer on whether the Scandi rug was worth cleaning. A pot plant left a dark water mark on the Scandi rug. The rug was collected from Mons and handled carefully. The colour looks more even than I expected.
Amelia Perry
from Mons
on 24 Aug 2025
A fresh Persian rug after the pet accident in Mons
I finally booked the Persian rug from Mons after putting it off. The pet stains were the main worry, and they flushed the smell out instead of just masking it. It was an easy result to be happy with. The Mons pickup was handled well.
Freya Foster
from Mons
on 02 Dec 2021
Helpful moth advice in Mons
The Central Asian rug needed cleaning and proper advice around moth damage. The problem had become part of the room, which is never a good sign. They were honest about the worn areas rather than pretending the fibres would grow back. It gave us confidence to keep using the rug. The useful part was that the result matched what they said at the start, especially around the limits of old marks and worn fibres. It was a calm, practical service rather than a sales pitch.
Patrick Walker
from Mons
on 12 Mar 2026
Easy pickup for our wool rug in Mons
The wool rug sits where everyone notices it in the bedroom. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. It saved us from replacing a rug we still liked. The Mons pickup was handled well.
Claudia Hart
from Mons
on 15 Mar 2021
A practical clean for our shag rug in Mons
Our Mons home felt ready for the shaggy rug to have a proper reset. The shaggy rug came back fresher, softer and ready to use again in the hallway. The rug feels like it belongs in the room again.
Daniel Sullivan
from Mons
on 19 Nov 2023
Easy pickup for our cotton rug in Mons
The free door-to-door pickup made a bigger difference than I expected in Mons. Premier collected our cotton rug, kept the quote clear and brought it back more even.
Lara Kaur
from Mons
on 18 Dec 2020
No stiff feeling in Mons
The muddy edge was bothering me more each week, especially when the room was closed up. The jute rug had picked up a stale smell from the floor underneath. They collected it from Mons and were clear about the limits of natural fibres. The smell has gone and the rug still has its natural texture.
Grace O'Neill
from Mons
All customers

Mons cards first, then the whole service area

The cards above were written at Mons addresses. The larger figure counts every suburb we collect from.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The plateau run

Collected alongside Mons

These are all reached on the same plateau day.

Good to know

Mons questions, answered plainly

We have a hand knotted rug. Do you handle those differently?

Yes, and this is where a lot of our work on the plateau sits. A knotted piece is checked for foundation strength and dye stability before anything else, then submerged and rinsed by hand rather than put through any machine process. If we find something that makes water unsafe, you hear about it before we proceed, not after.

What determines the cost of a rug from Mons?

The rug and only the rug. How it is constructed, how large it is and what condition it has reached decide the number, and getting it down to Yatala and back is already inside that. Inspection sets the figure and it does not move afterwards. Where washing will not repay itself, that is the answer you get.

The house is under trees and stays damp. Should we be worried about the rugs?

It is worth checking rather than worrying. Tree cover and plateau rainfall keep the base of a pile damp long after the face feels dry, which is where mustiness and eventually growth begin. Lift a corner and smell the underside. If that is where the smell is, a wash and a controlled dry will resolve it.

Our dog has urinated in the same corner for months. Fixable?

Usually, yes. Repeated urine drives the source down past the wool into the backing, which is the part no surface product ever reaches, so cleaning the pile changes nothing. Full immersion flushes that layer out, an enzyme stage deals with the odour itself, and if the dye beneath has suffered you hear about it before any work begins.

Do you also collect at Forest Glen, Buderim and Tanawha?

Those three are on the plateau day, along with Chevallum, Kunda Park and Sippy Downs. Acreage households often have three or four rugs going at once, and every rug beyond the first has $20 off across the whole collection.

How long does the whole thing take?

Roughly 7 days between collection and delivery in the usual course. For anything urgent there is a 48-hour express option at an additional charge. Because we run the plateau on a set day, telling us any deadline on your first call lets us fit the pickup to it properly.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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