Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Fifty-one people per square kilometre

Rug Washing Chevallum,
a Flat Place That Counts
Its Crop

A million and a half plants, 250 pickers, 38 years of one festival. This district measures what it does. So do we. The whole rug is soaked at Yatala, the bath is drained and refilled until it stops changing, and it dries under a set temperature.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the Palmwoods run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Measured, then quoted

A counted figure for rugs off Chevallum acreage

This district measures things, so we will too. The rug is inspected once collected, one figure is set from what is actually in front of us, and it holds. Where a wash will not deliver what you want, we say so before the work.

Free pickup and deliveryGate to gate on the Palmwoods run day
Inspected, then quotedSize, fibre and soil load all counted
Hand washed at YatalaSoaked whole by hand, 29 years on
$20 off every extra rugPut the shed rug in with the good one
free re-wash guaranteeAnything not right when the rug gets home, say so inside 48 hours and it is washed again free
What happens next
  1. 1
    Rolled up at the gateOne stop on the planned Palmwoods day
  2. 2
    Measured, then quotedOne figure, taken from this rug's own state
  3. 3
    Soaked whole at YatalaDrained and refilled until the water holds
  4. 4
    Back in about 7 daysDried at a set temperature, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
Cha-balan, the flat place

Rug cleaning Chevallum, on the Eudlo Creek flat

A name that describes the ground exactly

Chevallum covers 9.1 square kilometres, 10.6 kilometres south of Nambour and 13.7 kilometres west-southwest of Maroochydore, with the Bruce Highway forming part of its western boundary and Eudlo Creek, a tributary of the Maroochy River, running through the middle of it. The name is believed to be a corruption of the local Aboriginal words cha-balan, meaning flat place, which is a plain and accurate description of the creek flat the suburb sits on. Chevallum State School opened on 1 November 1921, ran part-time through 1924 before shifting to full-time teaching, and moved to its present site in 1962. The population was 441 in 2016 and 467 in 2021, at 51.3 people per square kilometre. Neighbours are Palmwoods, Woombye, Forest Glen, Mons, Tanawha, Eudlo and Ilkley, and between them they hold the shops, the corridors and the traffic this suburb does not.

There is a major highway on the western boundary and fifty-one people per square kilometre behind it. Both of those are true at once.

Counted in plants, pickers and years

The Twist brothers, Rick, Jeff and David, started growing strawberries at Chevallum in 1972, and at their peak Twist Brothers Strawberries employed up to 250 people across 1.4 million plants, supplying tonnes of fruit to the local school each year. That supply built Strawbfest into a Sunshine Coast tradition running more than 38 years, and when the Twists stopped farming in 2018 the school found new local growers to keep it going. Alongside the traditional growers there is a permaculture community here running organic and sustainable blocks. Homes are farmhouses and rural-residential acreage rather than suburban streets. What that means for a rug is straightforward: real paddock work happens on the other side of the door, and a great deal of it comes back inside on boots. A rug in a house like that is not decoration, it is a working surface, and we price and treat it accordingly.

Warm, damp, and good for growing things

Sitting on the Eudlo Creek flat between the Buderim plateau and the coast, Chevallum has the warm, damp inland climate that grows its strawberries so well. Humid summers and creek-valley moisture sit low over the paddocks and do not shift quickly. That is excellent for fruit and poor for a rug, because moisture held at the base of the pile is what soil bonds to and what mould feeds on. The wash is what removes both, and it has to reach the foundation to do it, which is the entire reason a rug leaves the property rather than being treated on it. Drying under a set temperature afterward is the half people forget, and on this flat it is the half that decides whether the rug stays clean for a season or a fortnight.

ChevallumPalmwoodsWoombyeEudloand the acreage roads between them
All twelve services in 4555

Twelve services, for farmhouses on the Eudlo Creek flat

Strawberry ground and permaculture blocks between Palmwoods and Buderim, 467 people spread across nine square kilometres, with the Bruce Highway on the western boundary.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Chevallum

Nine square kilometres of acreage and small farms between Palmwoods and Buderim, holding 467 residents at 51 people per square kilometre.

Farm soil arrives in measurable quantity. A rug in a working farmhouse can hold a kilogram or more of it below the surface, which is why the first bath water off one of these looks like the paddock it came from. The whole rug is soaked rather than surface treated, and the bath is drained and refilled until the water stops changing colour.

  • Held in measurable quantity
  • The first water shows the paddock
  • Refilled until it stops changing

Rug Washing Chevallum

Immersion washing for wool and blends in farmhouses on the creek flat, where a rug carries a whole season rather than a week.

There is no partial version of this that works on a farm rug. Water has to get to the foundation and leave again with what it found, which needs a purpose-built floor and a drying room, not a hose and a slope. Afterward the rug dries under a set temperature, flat, because unmanaged drying on this flat just puts the damp back.

  • No partial version works
  • A floor built for it
  • Unmanaged drying puts damp back
Most popular

Stain Removal

Strawberry-red on a lounge rug, creek mud at a laundry door, and the general grey a floor picks up across a picking season.

Fruit stains are the local speciality and they are sugar based, which matters after the colour has gone. Sugar left in a rug feeds odour and attracts insects months later, so the wash has to remove the residue rather than just the visible mark. Dyes are tested first, and marks that have permanently altered the wool are named as such.

  • Fruit stains are sugar based
  • The residue outlasts the colour
  • Permanent marks are named

Pet Stain and Odour

Farm dogs and house dogs share the same floors here, and the rug just inside the back door takes the consequences of both.

Urine passes through the pile and settles into the backing, where it dries and waits for humidity. That is why the smell seems to come and go with the weather rather than fading. Full immersion removes the soluble salts, an enzyme stage takes out what generates the odour, and drying under control stops it building again. Dye damage is described upfront.

  • It settles and waits
  • Comes and goes with weather
  • Described upfront, not after

Odour Removal

The mixed smell of a farmhouse in summer, warm creek air through open doors and whatever the season has been carrying in with it.

Odour is never treated as its own problem here, because it is always a symptom of something physically present in the rug. Find that and remove it and the smell has nowhere to live. The bath dissolves the residue and the rinse water takes it off site entirely. Nothing scented is applied afterward, since scent only delays the same conversation.

  • Always a symptom, never the problem
  • Remove it and the smell goes
  • Scent only delays it

Rug Spot Cleaning

One mark on a rug in good condition, handled at the house, so a working household is not short a floor covering for a week.

Worth knowing before you ask: on a rug carrying a general seasonal load, cleaning one patch tends to leave that patch obviously lighter. So the treatment is deliberately light, the edges are feathered and the pile is groomed back level. Where the rug is due a full wash anyway, we would rather book it than make one spot stand out.

  • The patch ends up lighter
  • Deliberately light, edges feathered
  • We would rather book it

Rug Steam Cleaning

Steam is what a farmhouse's entry mats and machine-made runners were built for.

These are working pieces and steam is the right tool for them, quick and effective, and they are back at the door the same day. On wool the same process leaves the pile crushed and the rug slow to dry, which on a creek flat is a genuine problem in itself. What you own decides, and we explain the reasoning before starting.

  • The right tool for working mats
  • Back at the door same day
  • Crushed pile on wool

Rug Dry Cleaning

Low moisture cleaning for the older rug in the front room, the one whose colours predate anyone's certainty about them.

Age is not the disqualifier. Unstable dye is, and that gets settled by swabbing a hidden corner before any decision is made. A rug that marks the cotton is cleaned with compound instead, worked in and vacuumed back out in sections. Colours that have run into each other are permanently mixed, so this is not a step we skip on an unknown piece.

  • Age is not the disqualifier
  • The cotton settles it
  • Never skipped on an unknown

Water Damage Restoration

An irrigation line that burst inside a shed, a hot water system that went overnight, or creek water into a low room.

The clock starts when the rug gets wet, not when you ring. Call while it is still saturated and say what the water was, because creek water and clean supply water go down different paths. We stabilise and dry first. Wool left rolled and wet for a week rots from the foundation out, and that part cannot be undone.

  • The clock starts when it gets wet
  • Creek and supply differ
  • Rot cannot be undone

Mould Rug Cleaning

Grey bloom under a rug that has held one spot on a slab, or a musty edge on a piece stored between picking seasons.

Creek-flat humidity keeps a rug damp for weeks at a time and mould asks only for that plus something organic to consume. Treated water takes out the growth and its food source together, in one pass rather than in two attempts. The drying room then removes the moisture entirely, and a rug found in its first season generally comes back whole.

  • Weeks at a time, not days
  • One pass, not two attempts
  • First season, comes back whole

Rug Moth Treatment

Moth larvae want wool nothing disturbs, and a rug rolled in a Chevallum shed over a wet season is exactly the offer.

The insects flying about are not the ones eating anything. Larvae work the underside and the covered edges, so the damage is usually found on unrolling, as bare foundation where pile used to be. A treated bath ends eggs, larvae and adults in one process and the debris rinses free, after which the loss can be properly measured.

  • The flying ones eat nothing
  • Found on unrolling
  • Loss measured afterwards

Stain Protection

Protection is applied last of all, once the rug is clean, and on a floor that meets pickers' boots it is worth a mention.

The claim is deliberately narrow. A treated rug holds a spill on the surface for a while, so somebody with a towel usually gets there first, and that is all it promises. It will not stop abrasion and it will not repel soil. On a working acreage floor it still tends to pay for itself inside a season.

  • A deliberately narrow claim
  • It will not stop abrasion
  • Pays for itself in a season

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Not a shopfront, a service area

Our Sunshine Coast office, and the floor with the bath on it

Our Sunshine Coast office

Premier Rug Cleaning Sunshine Coast

(07) 5227 8733

This listing marks a service area rather than a place to drop a rug off. The van comes out to the block. The washing is done at Yatala, and it is done nowhere else.

What happens after the van leaves

One wash floor, one addressThe wash floor is Unit 9/38 Computer Rd, Yatala QLD 4207, and nowhere else.
About a hundred and five minutesOut to the Bruce Highway on the western boundary, then south to the Yatala exit, roughly 150 kilometres.

The drive is on us and does not enter the figure. Chevallum is collected with Palmwoods and Woombye on one planned day, with a window confirmed once that day is set.

Three Chevallum facts

A flat place, a strawberry crop and a festival

A rural suburb pressed right up against a highway.

A name taken from the land itself

Chevallum's name is believed to be a corruption of the local Aboriginal words cha-balan, meaning flat place, and the suburb's state school opened on 1 November 1921.

A name drawn from the shape of the ground, still carried by the local school more than a century on, is the kind of plain accuracy we aim for when describing what a rug actually is.

Thirty-eight years of Strawbfest

Chevallum has run its own Strawbfest for more than 38 years, a school fundraiser built on strawberry farms that once employed up to 250 people across 1.4 million plants.

A community that has kept one tradition running for 38 years by finding new growers rather than letting it lapse takes the same view of a rug worth saving.

Farmland with a highway on its edge

With 467 residents across 9.1 square kilometres and just 51 people per square kilometre, Chevallum stays genuinely rural despite sitting between two busy corridors.

A rural suburb this close to a highway still gets the same planned pickup day and the same full wash, whether the rug came off a farmhouse floor or a paddock-edge verandah.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Chevallum

Rated 4.9 ★ from 8 customersaround Chevallum, collected directly from our customers after every clean.

on 21 Aug 2025
Rolled rug refreshed in Chevallum
We pulled the large area rug out of storage and it smelled too stale for the house. They checked the rug and gave it the sort of clean it needed after storage.
Jess Khan
from Chevallum
on 20 Nov 2021
Old stains are much less obvious in Chevallum
The set-in marks on our wool rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. We are in Chevallum, so having it collected made the job much easier.
Benjamin Simpson
from Chevallum
on 16 Jun 2021
Easy pickup for our shag rug in Chevallum
I was expecting a distance charge because we are in Chevallum, but there was no surprise fee. The shaggy rug was collected and returned clean without us having to move it ourselves.
Demi Morris
from Chevallum
on 13 Sep 2024
Cleaner after beach traffic in Chevallum
Beach traffic had left beach sand through the lounge rug. The gritty feel is gone, and the room feels cleaner. I was glad we did not have to replace it.
Rachel Williams
from Chevallum
on 22 Feb 2021
Mould smell sorted in Chevallum
I noticed the storage smell on the Moroccan rug and did not want to put it back inside. Pickup and return were easy, which helped because I did not want it in the car.
Joel Cross
from Chevallum
on 18 Dec 2024
Easy pickup for our wool rug in Chevallum
The wool rug was too noticeable in the nursery to ignore any longer. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. The rug feels like it belongs in the room again. The Chevallum pickup was handled well.
Tayla
from Chevallum
on 21 Jan 2022
Easy pickup for our machine-made rug in Chevallum
I was hoping the machine-made rug still had a decent result left in it. After the clean it smells neutral again, not perfumed, and the lounge feels usable. The Chevallum pickup was handled well.
Samuel Hopkins
from Chevallum
on 15 Mar 2026
The Chevallum pickup was straightforward for our shag rug
I was hoping the shaggy rug still had a decent result left in it. The colours look clearer, the room feels cleaner, and the service was simple from booking to return. The Chevallum pickup was handled well.
Daniel Bennett
from Chevallum
All customers

Chevallum first, then every road we drive

Those opening cards come from acreage here. The larger number covers every address across the whole service area.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The Palmwoods day

Collected alongside Chevallum

The creek flat and the plateau above it, one run.

Good to know

Chevallum questions, answered plainly

Do you come out to acreage blocks, or only to street addresses?

Acreage as well, on the Palmwoods run day. The driver comes down the driveway to the house, collects the rug rolled, then delivers it back once it is finished. Neither leg is charged for, and a long driveway makes no difference to the number.

How is the price arrived at?

By looking at the rug once it is with us. Size, fibre, construction and how much the property has put into it all feed one number, set at inspection rather than guessed on the phone. Once set it does not move.

Will strawberry stains actually come out after a few seasons?

The visible colour usually does. What matters more is the sugar residue underneath it, which stays after the colour has faded and quietly feeds odour and insects. A full wash removes the residue rather than just the mark, and if the wool has been permanently altered we tell you at the assessment.

A dog urinated on the rug and the smell keeps returning. Why?

Because it never left. Urine goes into the backing and stays there, and creek-flat humidity keeps reactivating it. Immersion removes the soluble part, an enzyme stage handles what is generating the odour, and controlled drying is what breaks the cycle.

Do you also collect from Palmwoods, Woombye and Eudlo?

Yes, along with Ilkley and Forest Glen on the same day. Two properties can send rugs on a single stop, which neighbours here often arrange, and every rug after the first is $20 off.

How long is the rug away from the house?

About 7 days from collection through to delivery. Where a date truly cannot shift, the 48-hour express service is available for an extra charge. Both routes finish with drying at a set temperature, which on the creek flat is the step that makes the wash last.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
Scroll to Top