Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Acreage between Nambour and Maroochydore

Rug Cleaning Diddillibah,
Where the Name Still Fits
the Ground

The word behind this locality describes coarse grass and the snakes that live in it, and thirteen reserves still hold exactly that. We collect the rolled rug from the property, wash it by hand at Yatala and bring it back dry.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the Nambour to Maroochydore leg
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Quoted once we have seen it

A straight figure for acreage and estate rugs alike

One look at the rug, one number. Size, fibre and the state it is in decide it, and that figure is the one on the invoice whether the piece came off a bushland acreage block or a street finished last year.

Free pickup and deliveryTo the property, on the Nambour to Maroochydore leg
Seen before it is quotedSize, fibre and condition read at the floor
Hand washed at YatalaImmersed whole, no machine on wool
$20 off every extra rugSend the whole house on one collection
free re-wash guaranteeTell us inside 48 hours of the rug landing back and the second wash costs nothing
What happens next
  1. 1
    Collected rolled at the doorHowever long the driveway happens to be
  2. 2
    Looked over, then quotedOne figure, taken from the rug in front of us
  3. 3
    Bathed by hand at YatalaImmersed whole, rinsed until the water runs clear
  4. 4
    Back in about 7 daysDried in a controlled room, groomed and rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
1,703 people, 11 square kilometres

Rug washing Diddillibah, between the sugar town and the coast

A locality that sits squarely between two towns

Diddillibah covers eleven square kilometres of acreage, reserve edge and newer estate streets, 7.4 kilometres west of Maroochydore and 11.4 kilometres east of Nambour. Its neighbours run right around it: Rosemount and Bli Bli on the river-flat side to the north, Woombye and Forest Glen to the west and south, and Kuluin, Kunda Park and Kiels Mountain closing it in toward the coast. The 2016 census counted 1,403 residents here and the 2021 census counted 1,703, roughly three hundred more households worth of floors in five years, which is genuine growth for a locality with two established towns already pressing on either side of it. Density still sits under 155 people per square kilometre, so the character has not changed with the numbers. What that means for us is a collection list with long driveways on it, big rooms behind those driveways, and rugs sized to match. The van is loaded accordingly before it leaves Yatala on a Diddillibah day.

Coarse grass, a place name that still describes it, and thirteen reserves proving the point. That kind of continuity is worth matching in the wash.

Seventy-seven years of its own school, then none

This district ran its own school from September 1885, when Diddillibah Provisional School opened, through its change to a state school in 1909 and a new building in December 1937, until it closed in May 1962. The Methodist congregation met here from about August 1901, and in 1968 their church building was picked up and moved to Coolum Beach rather than pulled down. The community hall, opened on 2 June 1938, outlasted both. That is a district that built its own institutions instead of waiting for Nambour or Maroochydore to supply them, and a fair number of the houses we collect from have been in the same families long enough to remember at least the tail end of it. Those houses are also where the older wool turns up, pieces bought once and kept, which is a different job from washing something bought last year to match a wall colour.

River flat below, tree canopy above

Diddillibah sits back from the beach, which spares it salt, and picks up two other things instead. The Maroochy River flats at Rosemount and Bli Bli keep ground moisture high on the northern side, and thirteen conservation reserves and bushland pockets hold damp air under canopy right through the locality. That combination is slower and quieter than coastal salt. It does not corrode anything, it simply keeps a wool pile a fraction heavier than it should be, week after week, until the rug feels flat and nobody can say when it changed. Immersion washing resets it, and the drying room at Yatala finishes the piece properly rather than leaving it to a verandah that shares the same damp air.

DiddillibahRosemountKuluinKunda Parkand the acreage roads back toward Woombye
Every service we run into 4559

Twelve services, read against this particular ground

Reserve canopy on one side, river flat on the other, and acreage tracks running between them. Each of those leaves its own mark in a pile.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Diddillibah

Eleven square kilometres of acreage, reserve edge and newer estate, sitting 7.4 kilometres west of Maroochydore and 11.4 east of Nambour.

Coarse native grass grows right up to the fence on a lot of these blocks, and what it sheds walks inside on shoes and paws as a fine grit rather than obvious dirt. It works down past where a vacuum head can reach and stays there, dulling the colour from underneath. A whole-rug bath floats it up out of the base weave, and clear rinse water is the proof it has gone.

  • Taken from the property
  • Read before any quote
  • Grit floated out of the base

Rug Washing Diddillibah

Full immersion washing for a locality that runs from bushland acreage on the reserve boundaries to streets finished in the last few years.

Two housing types share one collection day here. Older acreage houses tend to hold big wool pieces that have been down for a decade or more, while the newer streets send in blends and flatweaves bought to suit a room. Neither gets a set recipe. Fibre, dye and backing are checked at the floor, and the strength of the bath follows that reading rather than a price bracket.

  • One day, two housing types
  • Fibre checked at the floor
  • Bath strength follows the read
Most popular

Stain Removal

Gravel-verge mud off a long driveway, red wine on an acreage lounge floor, or the ring a pot plant leaves on a verandah runner.

A mark is treated as evidence before it is treated as a problem. A cotton swab in a corner tells us whether the dye holds and what the fibre actually is, and only then does anything get opened. Where a mark lifts fully we say so, where it fades we say that instead, and where the rug is better living with it we will tell you that too.

  • Evidence before treatment
  • A swab in the corner first
  • Told plainly either way

Pet Stain and Odour

Dogs come in off paddock and reserve tracks all day out here, and the rug inside the door carries the result. Urine soaks to the backing.

The smell people describe is almost never sitting in the pile. Urine passes through it and dries into the foundation, which is why a surface spray works for a week and then gives up on a warm afternoon. Washing the rug right through flushes that layer, an enzyme stage breaks down what is left feeding it, and the drying room takes the moisture that keeps waking it up.

  • It went past the pile
  • The foundation is flushed
  • Enzymes break down the source

Odour Removal

The flat, shut-in note a house picks up when it is closed through a humid week under reserve canopy and thirteen pockets of bush.

Damp air is the carrier. It moves odour down into the base of a pile and then keeps it there, which is why opening every window changes the room and not the rug. Immersion dissolves what the smell is actually bound to and the rinse carries it off the floor. Nothing scented goes on afterwards, because a fragrance over the top of it is not a result.

  • Damp air carries it down
  • Windows change the room only
  • No fragrance over the top

Rug Spot Cleaning

One mark on an otherwise sound rug, treated where it lies, which is often the sensible answer on a piece that fills an acreage living room.

Not every job needs the rug to leave the house. We test the fibre in place, work the affected area only, and groom the pile back so afternoon light does not pick out a clean patch. If the mark genuinely needs the full bath, that is what you get told rather than a partial job sold as a fix.

  • The rug can often stay
  • Groomed so light misses it
  • Told when a bath is needed

Rug Steam Cleaning

Hot water extraction for the hard-wearing machine-made pieces: the entry mat, the hall runner, the rug the dogs claim by the back door.

Synthetic construction takes heat and moisture well and goes back into service quickly, which suits the pieces closest to a Diddillibah back step. It is the wrong process entirely for hand knotted wool, and we will not run it on one. Construction decides the method, the reasoning gets explained, and an entry mat is never treated as though it were an heirloom.

  • Suits the door pieces
  • Back in service quickly
  • Never on knotted wool

Rug Dry Cleaning

Low moisture work for older pieces on the district's long-held acreage: unstable dye, or a foundation that has gone brittle with age.

Some rugs on properties held here for generations were made when dye fixing was less certain, and water would move colour that has sat quietly for decades. One swab settles which camp a rug falls into. Compound work then proceeds a section at a time, slowly, and that restraint is the point: where the weave is the weak link, the smaller intervention is the more skilful one.

  • Older pieces come first
  • One swab decides
  • Section by section, slowly

Water Damage Restoration

A tank line, a storm through an open sliding door, or river-flat water into a low room. The first day matters more than the next five.

On acreage a wet rug can sit in a spare room unnoticed while everyone deals with the rest of the house. That delay is the single most common reason a recoverable piece is lost. Ring as soon as you find it and tell us what the water was. Stabilise, dry, assess, in that order, and the verdict on whether it is worth restoring comes before anything is spent.

  • A spare room hides it
  • Ring the day you find it
  • Verdict before any spend

Mould Rug Cleaning

A close, sour note on a rug in a room that gets little sun, or grey bloom on a piece folded away for a season under this much tree cover.

Canopy holds moisture over this ground longer than open paddock does, and thirteen reserves worth of tree cover is a lot of canopy. Treated water breaks the colony and the residue beneath it apart together, rinsing flushes what is left through the backing, and the drying room then strips out the damp that let it start. Caught early, a rug comes back whole.

  • Canopy holds the moisture
  • Colony and residue together
  • The damp goes as well

Rug Moth Treatment

Grubs feed on wool in the parts of a house nobody disturbs, and an acreage home usually has more of those rooms than a townhouse does.

Spare bedrooms, under-bed storage and a linen press are where this starts, and it is well advanced before anyone notices thinning. A treated bath deals with every stage of the life cycle in the one visit, and the rinse carries out casings and dust so the real extent of the loss can finally be measured. Storage advice comes back with the rug.

  • It starts in quiet rooms
  • Every stage, one visit
  • The real loss can be measured

Stain Protection

An optional clear finish applied at the end of the wash, worth considering on a piece heading back to a busy acreage living room.

It buys time rather than immunity, and time is the useful part, because a spill on a big rug in a big room is rarely spotted straight away. The finish leaves the wool's handle, sheen and colour exactly as they were. What it changes is how long a liquid sits up on the surface before the fibre starts to take it in.

  • Time, not immunity
  • Handle and sheen unchanged
  • Liquid sits up for longer

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
One office, one wash floor

Our Sunshine Coast office, and the floor the washing happens on

Our Sunshine Coast office

Premier Rug Cleaning Sunshine Coast

(07) 5227 8733

This is a service-area listing, so the van comes to the property rather than us keeping a counter open somewhere on the Coast. Every rug is washed at Yatala.

What happens once the van pulls out

Off the acreage block, into the bathWhatever is collected here goes into a full immersion hand bath at Unit 9/38 Computer Rd, Yatala QLD 4207.
Roughly an hour and three quarters each wayEast to the highway, then a long southern run past the peaks and onto the M1, about 140 to 145 kilometres each way.

That drive is ours to absorb and it does not change your figure. Diddillibah is collected on the Nambour to Maroochydore leg with Rosemount and Kuluin, and the window is confirmed once the run day is set.

Three Diddillibah stories

A snake valley, a district that built its own hall, and three hundred new residents

Three sourced facts that belong to this locality rather than its bigger neighbours.

The valley of the snakes

The name comes from dhilla, meaning coarse grass or carpet snake, and ba, meaning place, and locals still call it the valley of the snakes.

A name that has stayed accurate for this long is worth respecting, and we bring the same habit to a rug: work out what it actually is before deciding how to wash it.

A school, a church and a hall of its own

Diddillibah Provisional School opened in 1885 and ran until 1962, a Methodist church served the district from 1901 until it was moved to Coolum Beach in 1968, and the hall opened in June 1938.

A district that built its own institutions rather than waiting on a bigger town tends to keep its things properly, and those are exactly the rugs worth taking time over.

Three hundred more residents in five years

The population rose from 1,403 at the 2016 census to 1,703 at the 2021 census, a 21 percent jump for a locality wedged between two established centres.

New households on acreage blocks between Nambour and Maroochydore bring in exactly the sort of rug our Sunshine Coast run was built to collect.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Diddillibah

Rated 5.0 ★ from 8 customersaround Diddillibah, collected directly from our customers after every clean.

on 05 May 2025
Easy pickup for our wool rug in Diddillibah
The wool rug had lost a bit of life in the office. After the full wash it felt brighter underfoot and no longer had that old-room smell. The Diddillibah pickup was handled well.
Evie Singh
from Diddillibah
on 20 Jun 2025
Mould smell sorted in Diddillibah
The jute rug picked up a musty smell after a humid spell. They collected it from Diddillibah and explained the mould cleaning process clearly. It now smells clean without a strong deodoriser smell.
Cassandra Henderson
from Diddillibah
on 18 Jan 2025
Colours look clearer again in Diddillibah
I had tried spot cleaning the area rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. The Diddillibah pickup was handled well.
Oliver Green
from Diddillibah
on 01 Aug 2024
Rug sits better now in Diddillibah
The Indian rug had started to curl where the edge was damaged. I liked that the repair was practical rather than overdone. The repair blends well with the rest of the edge.
Celeste Sullivan
from Diddillibah
on 11 Feb 2022
Pet accident sorted on our sheepskin rug in Diddillibah
The pet odour in our sheepskin rug kept coming back whenever the room warmed up. After the clean it smells neutral again, not perfumed, and the hallway feels usable. The Diddillibah pickup was handled well.
Georgia King
from Diddillibah
on 29 May 2024
Easy pickup for our shag rug in Diddillibah
I wanted a simple, clean result for the shaggy rug. The pickup from Diddillibah was straightforward, and the whole process was easy.
William Chowdhury
from Diddillibah
on 14 May 2022
Easy pickup for our Afghan rug in Diddillibah
The whole process was easier than I expected, mostly because the Afghan rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the front room. We are in Diddillibah, so having it collected made the job much easier.
Harper Murray
from Diddillibah
on 24 Apr 2026
Traffic marks lifted in Diddillibah
Vacuuming was not doing much for the everyday grime in our modern synthetic rug. The collection made sense because the rug was too bulky for my car. The room feels fresher now that the rug is back. I would not have been able to get the rug dry properly if I had tried it myself. The location of the mark made it impossible to hide with furniture.
Savannah Barrett
from Diddillibah
All customers

This district first, then the whole Coast

The cards above came from Diddillibah and the streets around it. The larger figure takes in every suburb our vans reach.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The Nambour to Maroochydore leg

Collected alongside Diddillibah

These neighbours sit on the same stretch of the run.

Good to know

Diddillibah questions, answered plainly

Do you actually drive out to Diddillibah, or is it a pickup point?

The van comes to the house. Diddillibah sits on the leg we already run between Nambour and Maroochydore, so pickup and delivery are included on that day, and the driver comes down the driveway rather than meeting you anywhere. The collection window is settled once the run day is fixed.

Our rug came off an acreage floor and it is very large. Is that an issue?

No. Oversize pieces are ordinary work on our floor and size on its own has never been a reason to turn a rug away. It goes into the bath whole rather than being handled in halves, and the controlled drying room finishes it before it heads back out to the property.

How do you work out what it will cost?

From the rug, not from the postcode. Size, fibre and the condition it arrives in set the figure at inspection, both of the driver's trips are already inside it, and that number is what the invoice says. If a piece will not repay the work, we say so at that point instead of taking it anyway.

The dog urinated near the door and the smell keeps coming back. Why?

Because the urine itself is still in the rug. It soaked through the pile into the backing, where sprays cannot reach, and every humid afternoon revives it. The bath washes that layer out, an enzyme stage settles what was feeding the smell, and if there is dye damage underneath it we describe it at the assessment rather than after.

Do you also collect from Rosemount, Kuluin and Kunda Park?

Yes, along with Bli Bli, Woombye, Forest Glen and Kiels Mountain on the same leg. Neighbours can send rugs together on the one day, which is worth organising on acreage streets, and every rug after the first is $20 off.

How long will the rug be gone?

Plan on seven days. If you are working to a fixed date, ask about the 48 hour express option, which carries an additional cost. Either way the drying stage is done in full in the controlled room, and on ground that holds damp under canopy the way this does, that stage is the one worth waiting for.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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