Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

188 square kilometres of Mary Valley

Rug Cleaning Kenilworth,
Where the River Settled
Everything

Farmhouses and horse properties along the Mary River, the deepest point of our range loop. The rug leaves rolled from the verandah and comes back hand washed and dried through.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the range loop day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Assessed before it is priced

One figure, worked out from the rug in front of us

The first thing we decide is whether this rug will give back more than the wash costs. When it will, you get a single figure and it holds. When it will not, we tell you so and the rug goes home unwashed, which happens often enough that we say it up front.

Free pickup and deliveryTo the verandah, on the range loop day
Nothing quoted unseenFibre, foundation and colour checked first
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugThe hall runner rides with the big one
free re-wash guaranteeSpeak up within 48 hours of delivery and the rug goes back in the water, washed again at our cost
What happens next
  1. 1
    Rolled at the verandahFrom a shed, a carport or a hallway
  2. 2
    Checked, then costedOne figure, drawn from the rug itself
  3. 3
    Bathed by hand at YatalaImmersed whole, rinsed until it runs clear
  4. 4
    Back in about 7 daysDried flat under control, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
604 people deep in the valley

Rug washing Kenilworth, at the far point of the range loop

A river that has been named three times

Richard Joseph Smith took up the district's first cattle run on the east bank of the river in 1850, and his wife, who was reading Sir Walter Scott's novel Kenilworth at the time, chose the name for the property. The heritage-listed Kenilworth Homestead still stands on Eumundi-Kenilworth Road today. The river itself has a longer list of names than the town does. Aboriginal peoples knew it as Numabulla, and this stretch of country as Hinka Booma. The explorer Andrew Petrie called it the Wide Bay River in 1842, and Governor Fitzroy renamed it the Mary in 1847 after his own wife. A novel decided the name of the property, and two colonial administrators decided the name of the water, which is a fair summary of how this valley acquired its labels.

Around here the water has always had the final say. What we do about that is take the rug somewhere the water does not.

Three floods, and a whole economy rewritten

The most consequential thing that ever happened in this valley was weather. Floods in 1893, 1895 and 1898 destroyed the district's early crops one after another, and the settlers responded by abandoning cropping altogether and turning to dairying and pig breeding instead. That decision still defines the character of the place, and it is why the housing stock here is farmhouses and horse properties rather than orchard blocks. Land had already been opened up for them: 17,280 acres were resumed from the original pastoral run for small farmers in 1877, and a further 6,000 acres went to auction in subdivisions in October 1921. The Kenilworth Farmers' Association formed in 1901 and established a co-operative butter factory, although that particular factory was built at Caboolture rather than here, which is a distinction worth keeping straight.

Valley air, and why the drying matters more than the washing

Kenilworth sits deep in the Mary Valley, well inland and completely out of reach of any sea breeze, and the air along the river flats behaves accordingly. It is cool, it holds moisture, and it releases it slowly. Indoors that produces a rug whose base never really dries out between wet spells, and a rug in that condition collects odour, then growth, long before it collects any visible dirt. That is the single most common call we take from this valley. Washing removes the soil and releases what is causing the smell. What keeps them gone is the drying, and drying a rug through in Kenilworth air during a wet season is not realistically possible no matter how it is hung. That is the entire reason the rug travels, and it is worth the two hours each way.

KenilworthConondaleCambroonKidaman Creekand the river-flat roads running out toward Gheerulla
All twelve, for 4574

Twelve services, for the Mary River flats

A hundred and eighty-eight square kilometres of valley and range country, dairy at heart, with a river that has decided most of what happens here.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Kenilworth

A hundred and eighty-eight square kilometres of Mary Valley country, twenty kilometres south of Imbil and forty northwest of Maleny.

Everything about a rug in this valley comes back to moisture. River-flat air keeps the base of a pile from drying, soil arrives damp rather than dusty and packs in tighter because of it, and a wool rug in that state ages faster than the same rug anywhere drier. We start by checking how deep the damp goes, because that decides the whole approach.

  • Everything comes back to moisture
  • Damp soil packs in tighter
  • How deep the damp goes decides it

Rug Washing Kenilworth

Full hand immersion for wool and cotton pieces that have held a valley farmhouse floor through several generations of the same family.

Soil that has come in wet binds to the fibre rather than sitting loose in it, so shaking and vacuuming remove very little of what is actually there. Water is the only thing that releases it. We immerse the rug whole and rinse until the water runs clean, working at whatever strength the dyes and the foundation will accept, which is established before anything gets wet.

  • Wet soil binds rather than sits
  • Water is what releases it
  • Rinsed until the water runs clean
Most popular

Stain Removal

River-flat mud, cattle-yard soil, wine at a long table, and the tide marks a flood-era house sometimes carries in its floor coverings.

Valley staining is mostly mineral and organic together, which is a harder combination than either alone because the two respond to different treatments. We identify what we are looking at, test what the wool and the dye will stand, and work inside that. Then you get a straight account, including any mark that has become a permanent part of the rug rather than something sitting on it.

  • Mineral and organic together
  • Two problems, two treatments
  • A straight account either way

Pet Stain and Odour

Working dogs, a cat that comes and goes, and a rug near the door that has taken the results of both.

Damp valley air makes a urine problem worse rather than better, because the deposit in the foundation never dries out enough to stop releasing odour. Nothing applied at the surface reaches it. Immersion lifts the deposit clear of the backing, enzymes break down the compounds responsible for the smell, and drying the rug properly is what finally stops the cycle in a climate like this one.

  • Damp air makes it worse
  • It never dries enough to stop
  • Proper drying ends the cycle

Odour Removal

Woodsmoke from a long valley winter, a shut house through a wet week, and the river smell that gets into everything eventually.

An odour is chemically joined to the wool, not sitting on it, and in humid air the join is more stubborn rather than less. That is why nothing you can do outdoors here makes a difference. Washing separates the two and the rinse removes what comes free. We add no fragrance, because covering a valley smell simply produces a perfumed valley smell.

  • Joined chemically to the wool
  • Humidity makes the join stubborn
  • No fragrance added at all

Rug Spot Cleaning

One fresh mark on a good rug, dealt with at the house rather than driven two hours out of the valley and two hours back.

Damp fibre is easier to distort than dry fibre, which makes over-working a spot even riskier here than elsewhere. Pressure crushes the pile around the mark and pushes its edge outward, and the wide soft shape that results is more visible than the original. We test the response, keep the work light, comb the surface back, and say plainly when only immersion will finish the job.

  • Damp fibre distorts more easily
  • The wide soft shape shows more
  • Plainly said when it needs immersion

Rug Steam Cleaning

Hot water extraction, correct for hardy synthetics: hall runners, machine-made pieces and the mat at whichever door the dogs use.

Synthetics are built for this and they go back down within hours, which matters when a farmhouse cannot spare a floor covering for a week. Put the same method through hand knotted wool and the harm turns up years afterwards, well past the point anybody would connect it. We read the construction and tell you which of the two we are dealing with before we begin.

  • Down again within hours
  • On wool the harm turns up later
  • Construction read before we begin

Rug Dry Cleaning

Low moisture treatment for pieces whose colour was never securely fixed, or whose foundation has grown brittle over the decades.

A valley farmhouse often holds a rug older than the house it sits in, and not all of them can safely be wetted. We test the reverse first and the result is clear within a minute. Where water is ruled out, we work in sections with compound and accept a more limited outcome, because dye that has moved cannot be put back where it started.

  • Older than the house it sits in
  • The reverse tested first
  • Moved dye stays moved

Water Damage Restoration

Tank overflow, a gutter beaten by a downpour, or water through a low room after a long wet week on the flats.

Out here the water almost always arrives carrying something, because it has crossed paddock and river flat before it reached your floor. Contamination decides the work more than volume does. Ring the day it happens and describe the source. We dry and stabilise the rug before forming any opinion about it, and that opinion reaches you without an invoice attached.

  • It arrives carrying something
  • Contamination decides the work
  • The opinion arrives without an invoice

Mould Rug Cleaning

A rug stored rolled through a wet season, or grey spreading on the reverse in a room that faces away from the sun.

This valley holds moisture longer than almost anywhere else we collect from, and a rug that never dries through is a rug that will eventually grow something. The treated bath takes out the growth and the residue it has bedded into, the rinse carries both away, and the drying room removes the moisture behind it. In a climate this damp that final stage is not optional.

  • It holds moisture longer here
  • Growth and residue lifted together
  • The final stage is not optional

Rug Moth Treatment

Wool eaten quietly in a storeroom, a spare bedroom, or under a dresser that has stood in the same spot for thirty years.

A big farmhouse has rooms that go months without anybody rearranging anything, and that undisturbed stretch is precisely what moths need to cause structural damage rather than cosmetic. One treated wash finishes every stage of the life cycle at once, the damaged fibre leaves in the rinse, and the actual extent of the loss becomes measurable for the first time.

  • Months without anything moving
  • Structural damage, not cosmetic
  • Extent measurable for the first time

Stain Protection

A clear finish, entirely optional, applied once the wash is complete. Worth thinking about on pale wool in a working house.

The honest description is that it slows a spill down. It does not stop one, and in a house where people come in off the flats it will not prevent soil either. What it buys is the short window in which a cloth can still deal with a liquid before the liquid reaches the knots. Handle, sheen and colour are all left as they were.

  • It slows a spill, nothing else
  • A short window for a cloth
  • Handle, sheen and colour as before

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Two hours out, one bath

Our Sunshine Coast office, and the floor the water is on

Our Sunshine Coast office

Premier Rug Cleaning Sunshine Coast

(07) 5227 8733

Nothing is handed over anywhere on this coast, because we keep no counter to hand it over at. The Sunshine Coast listing marks the territory, the driver comes into the valley, and the bath is at Yatala.

Out of the valley, and back in

Every valley rug, one addressWhat leaves Kenilworth is hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
Two hours, sometimes moreEast along the valley road, onto the Bruce Highway and down to the M1, around 160 to 170 kilometres.

This is the longest leg we run and every kilometre of it is ours. Kenilworth is collected on the range loop with Conondale, and the window is confirmed once that day is booked.

Three Kenilworth stories

A homestead named for a novel, a river renamed twice, and three floods

A valley whose working character was decided by its own weather.

A homestead named for a novel

Richard Joseph Smith established the district's first cattle run on the Mary River's east bank in 1850, and his wife, reading Sir Walter Scott's novel Kenilworth at the time, chose the name for the property.

A homestead named from a book, on a river renamed twice before that, is exactly the sort of layered detail worth knowing before we ever collect a rug from a farmhouse here.

Three floods that changed the valley's trade

Floods in 1893, 1895 and 1898 destroyed the district's early crops in succession, pushing settlers toward dairying and pig breeding instead, a shift that still defines Kenilworth's working character.

A valley that answered three floods by rebuilding its entire economy is the kind of place that understands why a good rug gets washed properly rather than replaced.

A small town holding its numbers

Kenilworth's population moved from 559 to 558 to 604 across the 2011, 2016 and 2021 census counts, essentially flat before a modest recent rise, an honest figure for a town this far into the valley.

A town this settled in its own numbers gets the same considered full wash at the far point of our range loop as anywhere nearer the coast.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Kenilworth

Rated 5.0 ★ from 8 customersaround Kenilworth, collected directly from our customers after every clean.

on 07 Nov 2021
Written valuation was clear for our cowhide rug
Premier gave us a written valuation for an inherited cowhide rug and explained what it was worth. It helped with insurance and with deciding whether to restore it.
Cassie Coleman
from Kenilworth
on 27 Feb 2021
Helpful rug valuation in Kenilworth
We had no idea what the Scandi rug was worth. The written valuation was clear, practical and much easier to understand than guessing from online listings.
Kristy Morris
from Kenilworth
on 02 May 2024
Fresh after coastal use in Kenilworth
The sisal rug from our coastal place had a rough, gritty feel underfoot. They collected it from Kenilworth, which saved us shaking it out again. It looks brighter and feels much nicer to walk on.
Jodie Lambert
from Kenilworth
on 24 Mar 2021
Rug feels healthier in Kenilworth
The kids were on the large area rug every day, so I wanted it properly cleaned. It came back feeling clean, not damp or sticky.
Samira Turner
from Kenilworth
on 22 Jul 2022
Written valuation was clear in Kenilworth
I booked once it was obvious the woven rug needed professional care. The valuation gave us a proper written record of the woven rug, including condition notes and a realistic value. I liked that the advice was honest before the work started.
Skye Dawson
from Kenilworth
on 23 May 2021
Mould smell sorted in Kenilworth
I noticed mould spots on the natural fibre rug and did not want to put it back inside. We had moved furniture around the problem long enough. I liked that they talked about drying as much as cleaning. It came back smelling fresh and dry. Mould spots were the reason I stopped trying home fixes for this natural fibre rug. It was a good outcome for a natural fibre rug that gets normal household wear.
Stacey Collins
from Kenilworth
on 05 Apr 2024
Helpful rug valuation after pickup
The shaggy rug had been on my Kenilworth to-do list for too long. The valuation gave us a proper written record of the shaggy rug, including condition notes and a realistic value.
Demi Hughes
from Kenilworth
on 31 Dec 2022
Written valuation was clear for our wool rug
The wool rug gets a lot of use in our nursery. The valuation gave us a proper written record of the wool rug, including condition notes and a realistic value.
Alana Russell
from Kenilworth
All customers

Kenilworth's own cards, then the whole region

The cards above come from Kenilworth addresses. The larger figure counts every suburb we collect from.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The Mary Valley

Collected on the same loop as Kenilworth

The valley leg works these in order before the loop climbs back over the range.

Good to know

Kenilworth questions, answered plainly

We are two hours out. Is that really within your range?

It is the far point of the range loop and the loop runs on its scheduled day regardless. Kenilworth and Conondale are worked together on the valley leg. The kilometres are genuinely ours, so they do not turn up as a line anywhere on your quote.

Everything in this house smells slightly damp. Is the rug the cause?

Often, and it is the most frequent call we take from the valley. Lift a corner and smell the reverse rather than the face. River-flat air keeps the base of a pile moist for weeks after rain, and odour builds there long before anything is visible on top. At that stage a single wash resolves it completely.

How is the price worked out for a Kenilworth rug?

By the rug and nothing else. Construction, size, fibre and condition set the figure. The distance is our problem, not yours, and it is already accounted for. You get the number at inspection and it does not move afterwards.

The dog has urinated on the same part of the rug several times. Can that be reversed?

Usually yes, though this climate makes it worse than it would be elsewhere, because urine sitting in the foundation never dries out enough to stop giving off odour. A full bath lifts the deposit clear, enzyme work handles the smell where it starts, and proper drying stops the cycle restarting. If the colour beneath has suffered, you see it at the assessment.

Do you collect from Conondale, Cambroon and Kidaman Creek as well?

All three sit on the same valley leg, along with Coolabine and Gheerulla. Properties out here are a long way apart, so sending rugs together with a neighbour makes real sense, and every rug after the first has $20 off applied to it.

The rug came out of a flood-era house and has old tide marks. Anything to be done?

Sometimes a good deal, sometimes very little, and we will not guess before seeing it. Old water marking is mineral staining that has bonded to the fibre over years, and how much lifts depends entirely on the wool and the dye. You get an honest assessment of the likely result before the rug goes anywhere near the bath.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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