Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

139 people, 87 protected hectares

Rug Cleaning Wooyung,
a Name That Means
Slow

Holiday houses and permanent homes beside a gazetted nature reserve and one of the last bush-camping beaches on the coast. Collected at the door, hand bathed at Yatala.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • 48 hour express available at additional cost
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Unhurried, and priced once

One handling, one number, no revision

The rug gets looked at properly before any figure is mentioned, and the figure does not change afterwards. Where washing genuinely is not the right answer for a piece, that is what you will hear, and the visit costs you nothing either way.

Free pickup and deliveryAt the door, on the Mooball run day
Looked at before quotingFibre, foundation and dye checked in person
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugBeach mats and runners are worth adding
free re-wash guaranteeSay so in the first 48 hours after it arrives and the rug goes back in the bath on us
What happens next
  1. 1
    Rolled at the doorFrom a living area, a bedroom or a holiday house
  2. 2
    Looked at, then costedOne figure, taken from the rug itself
  3. 3
    Bathed at YatalaFully immersed, rinsed until the salt has gone
  4. 4
    Back in about 7 daysDried flat under control, groomed and rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
118 in 2016, 139 in 2021

Rug washing Wooyung, at the southern end of our Tweed Coast run

The name is thought to mean slow, and it fits

Wooyung's name most likely comes from the Githabul and Yugambeh dialects of the Bundjalung language, where it is understood to mean slow, which suits the place well enough that it is worth mentioning even though an alternative reading gives it as a reference to long grass. Either way, the pace is the point. This is a small locality on the Tweed Coast near the Byron Shire boundary, straddling two local government areas as an ordinary matter of where the lines fall, with holiday houses and permanent homes rather than any kind of resort strip. The population has grown from 118 residents at the 2016 census to 139 in 2021, real growth of twenty one people, which for a place named after slowness is about the right speed.

Named, most likely, for slowness. Twenty one new residents in five years is roughly the correct pace for that.

Eighty seven protected hectares and a camping ground

Wooyung Nature Reserve was gazetted on the first day of 1999 and protects eighty seven hectares of littoral rainforest along with around two and a half kilometres of Mooball Beach and Wooyung Beach, named for the locality it sits beside. Before that it was Crown reserve managed by Tweed Shire Council, so the protection is comparatively recent and quite deliberate. Alongside it, the Wooyung Beach Holiday Park is described by the state tourism authority as one of the few remaining bush camping sites left on the entire east coast, which is a genuinely unusual thing this far up the New South Wales coastline where most of that sort of ground has long since been built on. What sits between the reserve and the camping ground is a small number of houses, some occupied year round and some for part of it.

Salt in the air and long empty stretches

At the hub's southern edge on an open stretch of coast, Wooyung gets salt air and sand rather than the constant valley damp of the hinterland behind it, with the occasional wet week arriving off the ranges. That mix produces a very specific set of problems in a rug and none of them respond to vacuuming. Sand works down to the base of the pile and abrades from underneath. Salt stays in the fibre and keeps drawing moisture out of the air, which is why a coastal rug can feel faintly damp in a dry room and why a closed-up house smells the way it does when you open it in spring. Both leave the rug entirely once it has been under water and rinsed properly. What decides whether they stay away for a season or return inside a month is the drying, and that is the part no beach house can do for itself.

All twelve, for 2483

Twelve services, for the quiet end of the coast

A small coastal locality at the hub's southern edge, salt air and sand indoors, and rugs that sit through long empty stretches.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Wooyung

A hundred and thirty nine residents beside a protected stretch of coast, about eighty two minutes from the wash floor.

Coastal houses put two things into a rug continuously, and neither is dirt as most people picture it. Sand drops to the base and grinds. Salt stays in the fibre and holds moisture. Both need water to remove them. Each rug is read flat and by hand first so the foundation and dyes set the terms, then submerged whole, rinsed thoroughly, and dried under conditions we hold steady.

  • Neither is dirt as pictured
  • Both need water to leave
  • Conditions we hold steady

Rug Washing Wooyung

Immersion by hand for wool and cotton, which is what a rug in a beach house is usually made of if it was chosen well.

Sand is the mechanical problem and salt is the chemical one, and a vacuum does very little about either. Grains sit at the bottom of the pile abrading fibre with every footfall. Salt sits inside the fibre pulling moisture in from the air. A full bath floats out the first and dissolves the second, the rinse removes both from the rug, and dye testing decides how strong that bath runs.

  • Mechanical and chemical, together
  • Pulling moisture in from the air
  • Dye testing decides the strength
Most popular

Stain Removal

Sunscreen in a light coloured rug, spilt drinks over a long summer, and marks a holiday house collects quietly.

Sunscreen is the coastal specialty and it is genuinely stubborn, because the oil component bonds into the wool while the mineral component lodges within it rather than sitting on top. We test what the fibre and remaining dye will bear, work up to that limit and stop there, and give you a specific account afterwards of what shifted and what has become part of the rug for good.

  • Oil bonds, mineral lodges
  • Up to the limit, then stop
  • What became part of it for good

Pet Stain and Odour

A dog with a beach at the end of the track, and a rug near the door that has taken what came back with it.

Sand and salt water arrive first and the accidents land on top of them, which is why coastal pet problems are worse than they look. Urine passes through the pile into the foundation, out of reach of everything sold for the purpose. Immersion works at that depth and removes it, enzymes then break down what is actually producing the smell, and controlled drying keeps a humid week from undoing it.

  • Worse than they look
  • Out of reach of everything sold
  • A humid week undoes nothing

Odour Removal

A house shut up between visits, sea damp settling in, and the closed-in smell that greets you at the door.

Open a shut-up beach house and what meets you at the door is mostly salt doing its job. It draws water vapour in and declines to let go, so the wool stays faintly wet while the room around it is dry. Airing the house changes the room and not the rug. Only a wash takes the salt out, and nothing scented is added at the finish.

  • Because of salt, not dirt
  • Still in there, working
  • Nothing applied to disguise it

Rug Spot Cleaning

One recent mark on a sound rug seldom warrants an eighty minute drive each way, and we will say as much.

What turns a spill into a permanent feature is usually the treatment it receives in the first ten minutes. Heavy rubbing crushes the wool and pulls dye outward into clean pile, and the resulting pale ring is what draws the eye afterwards. We test what is safe, work with no weight behind the cloth, lay the surface back as it was, and give a straight answer when a mark has beaten the method.

  • The treatment, not the spill
  • What draws the eye afterwards
  • Honest when it is past this

Rug Steam Cleaning

Hardy synthetics are the exception. For an entry mat or a machine-made runner, hot water extraction does the job properly.

Those rugs are built for the method, they come up well, and they are back in use within hours, which is exactly what a house with sand coming through the door needs. Put hand knotted wool through the identical treatment and the harm appears years afterwards, by which point it looks like nothing more than age. So construction is worked out before a method is picked, every time.

  • Sand coming through the door
  • It looks like nothing more than age
  • Worked out before a method is picked

Rug Dry Cleaning

The low moisture option, for rugs whose dye was never dependably fixed or whose backing has already gone hard.

Beach houses hold newer rugs as a rule, but there is nearly always one inherited piece that does not belong to the same generation, and those need checking. Nothing about the face of a rug settles the question. A swab across the reverse does, quickly, and we run it on everything. Where water is out, compound in sections is the fallback, slower and more limited, and we say so first.

  • One piece from another generation
  • The face settles nothing
  • Slower, more limited, said first

Water Damage Restoration

A shower recess that had been leaking behind the tiles for a year, or a hose fitting letting go in a laundry.

In a house empty between visits a plumbing failure can run a fortnight before anybody sees it, which is the difference between an easy job and a hard one. Wool smells in two days and grows in a week. Ring as soon as you find it and say whether it came from a tap or a drain, because the two lead to different work. Drying first, then a free assessment.

  • A fortnight before anybody sees it
  • A tap and a drain differ
  • Drying first, free assessment

Mould Rug Cleaning

A rug rolled into a cupboard between seasons, or grey working through the reverse of one left in a shut-up house.

Growth arrives here earlier than the humidity by itself would account for, and salt is why: it keeps water pressed into the wool once the room around it has dried. Treated washing has three jobs rather than one, the colony, the film beneath it and the salt that made both possible. All of it leaves in the rinse. Controlled drying finishes the work, and skipping it guarantees a return visit.

  • Sooner than humidity explains
  • All three leave with the rinse
  • The same patch, back within the season

Rug Moth Treatment

Wool in a spare room, wool in a cupboard, wool in any house that stands empty for weeks at a time.

Empty houses are ideal for moths because nothing gets moved and nobody notices, and a locality with holiday homes has plenty of both. A single treated wash ends the life cycle at every stage at once, and whatever has already been eaten washes away instead of disguising how much is missing. An honest measure of the damage only exists after that point, and we walk you through it then.

  • Nothing moves, nobody notices
  • One pass, not a series
  • Properly readable only then

Stain Protection

An optional clear finish once the wash is finished, and near a beach path on pale wool it generally earns its keep.

This will not stop a spill and we say so plainly. What it does is hold liquid at the surface a little longer, and on this coast that matters more than most, because sand and sunscreen arrive every day of the summer. Those extra seconds are the whole window a cloth gets. Handle, sheen and colour are unchanged, and we will still say when a rug does not need it.

  • It will not stop a spill
  • Every day of the summer
  • We still say when it is unneeded

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
No premises, one bath

The regional listing, and the floor at the end of the run

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

The listing sets out an area we service, not somewhere with a counter behind a door. It marks the ground, the driver does the travelling, and every rug is bathed at Yatala.

North up the coast to the wash floor

The same bath for every rugHand washing takes place at Unit 9/38 Computer Rd, Yatala QLD 4207.
Eighty minutes or thereaboutsNorth through Pottsville and the coastal towns, then onto the motorway, about a hundred and four to a hundred and eight kilometres.

The kilometres are ours. Wooyung is collected with Mooball and Sleepy Hollow on the southern leg, and the pickup window is confirmed once that day is booked.

Three Wooyung facts

A protected coastline, a bush camping ground, and a name that fits

A small locality that has held on to more of its coast than most places this far north.

Eighty seven hectares protected since 1999

Wooyung Nature Reserve, gazetted at the start of 1999, protects eighty seven hectares of littoral rainforest and around two and a half kilometres of Mooball Beach and Wooyung Beach, named for the locality beside it.

Places that hold on to what they have are usually populated by people who take the same view of a good rug, which is most of what our work depends on.

One of the last true bush camping beaches

The Wooyung Beach Holiday Park is described by the state tourism authority as one of the few remaining bush camping sites left on the entire east coast.

A locality that has kept something this unusual tends to keep its furnishings too, and a well-made rug is exactly the sort of thing worth keeping.

A name meaning slow, and a population going up

The name most likely comes from the Githabul and Yugambeh dialects of the Bundjalung language and is understood to mean slow, with an alternative reading referring to long grass, and the population has grown from 118 in 2016 to 139 in 2021.

New households on this coast almost always ring about the same two things, sand and a musty smell, and both of them have the same answer.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Wooyung

Rated 5.0 ★ from 8 customersaround Wooyung, collected directly from our customers after every clean.

on 25 Aug 2022
Careful cleaning for our Turkish rug in Wooyung
The whole process was easier than I expected, mostly because the Turkish rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the family room. We are in Wooyung, so having it collected made the job much easier.
Tahlia Palmer
from Wooyung
on 07 Oct 2023
A fresh sheepskin rug after the pet accident in Wooyung
Our dog had one accident on the sheepskin rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The Wooyung pickup was handled well.
Keira Davidson
from Wooyung
on 20 Apr 2023
Colours look clearer again in Wooyung
I had tried spot cleaning the Scandi rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. The Wooyung pickup was handled well.
Brooke Hayes
from Wooyung
on 15 Oct 2020
Ground-in dirt reduced in Wooyung
Our machine-made rug had picked up track-in dirt from shoes and the garden. The pickup service was handy because the rug was too bulky for my car. I was worried a normal carpet clean would be too rough for the machine-made rug. The rug feels clean enough to bring back into the main room. The track-in dirt made pickup feel like the easier option for this machine-made rug.
Scott Duncan
from Wooyung
on 22 Aug 2022
Easy pickup for our shag rug in Wooyung
The shaggy rug from Wooyung was ready for a proper refresh. The colours look clearer, the room feels cleaner, and the service was simple from booking to return. The Wooyung pickup was handled well.
Mitchell Shah
from Wooyung
on 13 Oct 2023
Delicate rug cleaned well in Wooyung
Our Turkish rug needed cleaning, but I did not want it treated like a carpet. The rug was inspected before they talked about the likely result. I wanted the rug fresh enough for bare feet again. The colours look a little brighter, and the rug feels cared for. It was good to have someone look at the whole rug rather than just the most obvious area.
Jules Nelson
from Wooyung
on 03 Jan 2021
Easy pickup for our wool rug in Wooyung
I wanted the wool rug handled carefully, not rushed through after putting it off for too long. After the full wash it felt brighter underfoot and no longer had that old-room smell. The Wooyung pickup was handled well.
Annabel Lawson
from Wooyung
on 18 May 2022
Mould issue handled in Wooyung
The hallway runner picked up a damp smell after a humid spell. Pickup and return were easy, which helped because I did not want it in the car. It came back smelling fresh and dry.
Tiffany Bishop
from Wooyung
All customers

Wooyung's cards first, then everywhere north of it

The cards above were left by Wooyung households. The larger figure counts every locality on our runs.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
North up the coast, west into the hills

Collected on the same day as Wooyung

Closest neighbours first, then north along the strip, which is how the run is actually driven.

Good to know

Wooyung questions, answered plainly

Is this the far end of your run?

Close to it on the southern side, and it makes no difference to anything. Wooyung sits on the same leg as Mooball and Sleepy Hollow, the van comes through on its scheduled day, and the distance is not passed on in the quote.

What determines what a Wooyung rug costs?

Four things about the rug and nothing beyond them: construction, size, fibre and the state it has got into. Your address is not one of the inputs. Whatever the driver names at the door is what the invoice reads when the rug is delivered back.

The house is empty for months at a time. Should the rug be dealt with differently?

Roll it before a long absence and stand it on end rather than leaving it flat, which stops moisture being trapped underneath it. If you can leave a vent or a window safely ajar, better again. A rug lying flat in a closed-up coastal house for a season is the most common cause of the problems we get called about here.

The dog has a favourite spot on the rug and has urinated on it repeatedly. Salvageable?

In most cases yes. The urine has gone through the pile and into the foundation, below the level anything applied on top can act, which is why the smell keeps coming back. Immersion works at that depth and takes it out, enzymes handle the odour, and any colour loss below is shown to you at the assessment.

Do you collect from Mooball, Sleepy Hollow and Pottsville too?

All three, along with Burringbar and Cudgera Creek. Houses are well spread out down this end, so a single stop covering two properties is the sensible arrangement, and the $20 off lands on every rug except the first.

Nothing looks wrong but the house smells musty when we arrive. Is that the rug?

Very often it is the main contributor. Salt in the fibre holds moisture through the whole time the place is shut, and that is what you are smelling on arrival. A wash removes the salt itself, not just the smell, which is why the improvement lasts rather than fading back in a fortnight.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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