Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Two names, one town, postcode 2488

Rug Cleaning Bogangar,
the Name on the
Paperwork

A Tweed Coast town of about six and a half square kilometres, with a lake on its inland side and a name that carries three possible meanings. Rugs go north on the southern coastal run and come back dry.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the southern coastal run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Honest before the number

A price set on the rug, not on a description of it

A quote given over the phone is a guess dressed up as a price. We open the rug out, read the fibre, the foundation and the dyes, then give one figure that stands. Where a wash will not deliver what somebody is hoping for, that gets said first and the number never comes up.

Free pickup and deliveryTo the door, on the southern coastal run
Nothing quoted unseenFibre, foundation and dyes read first
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugSend the spare room piece with the main one
free re-wash guaranteeRaise it with us inside 48 hours of delivery and the rug goes back into the bath at our expense
What happens next
  1. 1
    Rolled at the doorOut of a lounge room, a garage or a store
  2. 2
    Read, then quotedOne figure, taken from the rug itself
  3. 3
    Bathed by hand at YatalaImmersed whole, rinsed until it runs clear
  4. 4
    Back in about 7 daysDried flat under control, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

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Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
3,313 residents, up 8.3 percent

Rug washing Bogangar, at the far end of the coastal loop

Three possible meanings, and no favourite

The name Bogangar carries three documented interpretations rather than one settled story. It has been recorded as meaning a place of many pippies. It has been traced to bobingah, a word for highland. And it has been linked to the grass trees growing along a ridge nearby. Those are three genuinely sourced possibilities and none of them has displaced the other two. We are not going to pick a favourite and present it as the answer, because that is how a partial record quietly becomes a confident myth. Much of this coast's Aboriginal place-name history survives in fragments, sometimes in conflicting fragments, and saying so plainly is more respectful of the record than tidying it up would be.

Three sourced answers and no favourite is not indecision. It is the same discipline that has us tell a customer exactly what a wash will not fix.

A lake on one side, a beach on the other

Bogangar's gazetted boundary takes in Cudgen Lake on its western, inland side, which is a genuinely unusual shape for a coastal town and it has real consequences for anything textile in a house here. Newer coastal builds run to hard floors with one or two substantial rugs doing all the work, and those rugs sit between two competing sources of moisture and grit. Sand and salt come from the eastern side on feet, on dogs and on the air. Still-water humidity comes from the western side and simply does not leave. A pile that is permanently a little damp holds sand rather than releasing it, which is why coastal rugs wear from the base upward and look tired long before they are actually finished. The school here opened on 16 February 2004, which is young for a district with a much longer history, and it reflects how much of the residential growth around the lake is genuinely recent.

Growth, and what it means for a run

The population went from 3,060 residents at the 2016 census to 3,313 in 2021, an increase of about 8.3 percent in five years, which is real growth for a compact town of under seven square kilometres. That matters to a rug business for an unromantic reason: it is the difference between a place we can reach on a scheduled run and a place we would have to make a special trip for. Bogangar sits at the far southern end of our coastal loop, past Kingscliff and Casuarina, and it is on that run as a matter of routine rather than as an exception. Which brings up the other local fact worth stating plainly: locally, Bogangar and Cabarita Beach are used interchangeably for the same settlement, though official paperwork asks for Bogangar. We answer to either and we deliver to both.

BogangarCabarita BeachKings ForestCasuarinaand on toward Hastings Point and Pottsville
All twelve, across 2488

Twelve services, for a town with a lake behind it

Three thousand three hundred people, growth of more than eight percent in five years, and a young school for an old district. Coastal air on one side, still water on the other.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Bogangar

A coastal town of about six point eight square kilometres, twenty one kilometres south of Tweed Heads, with still water on its inland edge.

Living between surf and a lake gives a rug two problems at once. From the east comes salt and sand, abrasive and persistent. From the west comes still-water humidity that stops a pile ever drying out. Each makes the other worse. The inspection works out which is doing more damage, because the answer changes what the bath has to do.

  • Surf on one side, lake on the other
  • Each makes the other worse
  • The bath follows whichever wins

Rug Washing Bogangar

Full hand immersion for the wool and designer pieces that furnish newer builds along the coast road and around the lake.

Newer coastal stock runs to hard floors and one or two very good rugs rather than several ordinary ones, which raises the stakes on method. A good rug repays immersion, since water is the only thing reaching through a whole pile. It also punishes the wrong process badly. Both facts are settled before the bath fills, not discovered while the rug is in it.

  • One or two good rugs, not several
  • Water is the only thing reaching through
  • Established before the bath fills
Most popular

Stain Removal

Sunscreen ground into a pale pile, a spilled drink on a warm evening, and the tidemark left where something wet sat overnight.

Marks on this coast tend to be a combination rather than a single substance, usually oil plus salt plus whatever was in the glass. Combinations need sequencing: break the oily component first, flush the soluble part second, and treat the residue last. Reverse that order and you fix the part you can see while setting the part you cannot. Testing establishes the sequence, and afterwards we report exactly what remained.

  • Combinations, not single substances
  • Sequence decides the outcome
  • We report exactly what remained

Pet Stain and Odour

A dog living between a beach and a lake, and a rug near the door taking the results of both.

Wet animals are the specific problem here rather than accidents, because a dog that swims twice a day never fully dries and neither does whatever it lies on. Constant damp in one area does two things: it holds odour that would otherwise disperse and it lets anything else in the pile ferment. A full bath resets the whole rug, enzymes deal with what is actually smelling, and drying under control finishes it.

  • The dog never fully dries
  • Damp lets the pile ferment
  • A bath resets the whole rug

Odour Removal

A house locked up between visits, a wet-weather week with the doors shut, and the mustiness both leave behind in a lounge room.

Odour holds to wool by chemical attachment, so ventilating a coastal house does very little, especially when the incoming air is humid and carrying salt. The bath breaks that attachment and the rinse takes off what is freed. We put nothing perfumed near a rug at any stage, because covering a smell rather than removing it means the room carries two, and the cover fades before the cause does.

  • Ventilation does very little here
  • The bath breaks the attachment
  • A cover fades before the cause

Rug Spot Cleaning

A single new mark on a rug in good order can usually be handled in the room instead of costing a week of its absence.

The failure at home is force, not chemicals. A stiff brush flattens wool and drives colour outward, so the treated area ends up lighter and larger than the spot was, permanently rather than for a while. On site we work inside what the pile tolerates, lay the surface back down the way it grew, and say plainly when the honest answer is a bath.

  • Force is the failure, not chemicals
  • Lighter and larger, permanently
  • Plain answer when a bath is right

Rug Steam Cleaning

Hot water extraction, correct for hardy synthetics: outdoor rugs, a mat by a back door and machine-made pieces in a spare room.

Coastal houses accumulate these because they suit covered decks and high-traffic entries, and the method is exactly what they were built for. They dry fast and go back down the same day. Hand-knotted wool put through the same process suffers damage that appears years later, well past the point of blaming anything. We identify each piece before it leaves and say which treatment it is getting.

  • They suit decks and entries
  • Fast to dry, down the same day
  • Each piece identified before it leaves

Rug Dry Cleaning

The low moisture option, for a piece whose backing has stiffened with age or whose colours were never fixed to a modern standard.

Compound does something quite specific and it is worth being clear. Powder is worked into the upper pile, it binds surface soil, and it is drawn back out carrying that soil. What it does not do is reach the base or the foundation. So it is right only where water is genuinely out of the question, and we say which case applies rather than letting anyone assume.

  • Powder binds soil at the top
  • It does not reach the foundation
  • Right only when water is out

Water Damage Restoration

A hot water service that let go while the house was empty, a fridge line that leaked slowly, or a laundry fitting that failed overnight.

An unattended house makes this worse on a holiday coast, since water has time to stand rather than being caught within the hour. Standing time counts as much as source: what it was and how long it sat are what we need on the phone. Drying and stabilising happen before any assessment, and that assessment carries no charge.

  • An empty house gives it time
  • What it was, and how long it stood
  • No charge for the assessment

Mould Rug Cleaning

A grey shadow on the back of a rug near the lake side of a house, or a piece that spent a wet season rolled in a garage.

Still water inland and humid sea air leave little dry margin, and a rug that never gets lifted has none. The bath ends what is growing, rinsing carries off the residue underneath, and the drying room deals with the water the whole thing depended on. Put a damp rug back on the same spot and you have delayed the problem by a season.

  • Very little dry margin here
  • The residue that fed it goes too
  • A damp rug just delays it

Rug Moth Treatment

Wool in a room that is used for six weeks a year, or a spare piece stored rolled behind a wardrobe door nobody opens.

A house on a holiday cycle is quiet and dark for long stretches, which is precisely the condition moths need to work through a full life cycle undisturbed. One treated bath ends every stage together rather than clearing the adults and leaving eggs behind in the foundation. Damaged fibre leaves with the rinse, and only then can the loss be described accurately rather than estimated.

  • Quiet and dark for long stretches
  • Every stage ended together
  • Described accurately, not estimated

Stain Protection

There is a clear finish available after the wash, worth a thought on pale wool in a house that takes sandy feet all summer.

It holds liquid up in the pile rather than letting it run to the base, which buys the time somebody needs to reach a cloth. It is not a barrier and we do not sell it as one. It changes nothing about how the rug feels underfoot, how it takes light or how the colour reads, and it does not extend the interval between washes.

  • It holds liquid up in the pile
  • Not a barrier, and not sold as one
  • The wash interval is unchanged

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Ninety kilometres up the coast

Northern NSW on the map, and the wash floor over the border

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

A service area listing rather than a place to call in at. It sets out the coast we cover, the driver comes to the property, and every bath is filled over the border.

Up the coast and over

One floor for every rugEverything from this town is hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
Ninety kilometres or soNorth along Tweed Coast Road to the motorway and across the line, generally sixty five to seventy five minutes.

The distance is ours to cover and it stays off the quote. Bogangar is collected with Cabarita Beach and Kings Forest, and the window is confirmed once the southern day is scheduled.

Three Bogangar facts

A contested name, a lake inside the boundary and a town growing steadily

A coastal town that answers to two names and has three stories about the first one.

A name with three documented meanings

Bogangar has been recorded as possibly meaning a place of many pippies, as possibly deriving from bobingah meaning highland, and as possibly referring to the grass trees along a ridge nearby.

Setting out three sourced possibilities instead of inventing one confident answer is the same plain honesty we bring to telling a customer what we know about their rug and what we do not.

Cudgen Lake, on the inland side

Cudgen Lake sits inside Bogangar's gazetted boundary on its western, inland edge, which gives the town still water behind it as well as surf in front.

A town shaped by a lake as much as a coastline is worth knowing about before we arrive, since still water and salt air do different things to the same rug.

Two names for one settlement

The population grew from 3,060 in 2016 to 3,313 in 2021, an increase of about 8.3 percent for a compact town of roughly 6.8 square kilometres.

Whichever name is on the booking, the rug gets the same honest assessment and the same hand wash, and the driver finds the house either way.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Bogangar

Rated 4.8 ★ from 8 customersaround Bogangar, collected directly from our customers after every clean.

on 12 Apr 2021
Damp smell removed in Bogangar
The Bogangar pickup helped, and the large area rug came back properly dry.
Bianca Hart
from Bogangar
on 23 Dec 2022
A fresh designer rug after the pet accident in Bogangar
I booked once it was obvious the designer rug needed professional care. The pet stains were the main worry, and they flushed the smell out instead of just masking it. It saved us from replacing a rug we still liked. The Bogangar pickup was handled well.
Melissa Fletcher
from Bogangar
on 31 May 2026
Easy pickup for our machine-made rug in Bogangar
The free door-to-door pickup made a bigger difference than I expected in Bogangar. Premier collected our machine-made rug, kept the quote clear and brought it back more even. We are in Bogangar, so having it collected made the job much easier.
Toby Rowe
from Bogangar
on 13 Jul 2020
Old stains are much less obvious in Bogangar
I wanted the woven rug handled carefully, not rushed through. The old stains are much softer now, and the colours look cleaner in daylight. It came back ready to put straight down. The Bogangar pickup was handled well.
Fiona Dawson
from Bogangar
on 09 Jan 2024
Dry and clean again in Bogangar
The rug was collected from Bogangar and handled carefully. One end of the flatweave rug got wet during heavy rain. The rug sits properly now and does not smell damp.
Jasmine Ross
from Bogangar
on 22 Jun 2024
Careful cleaning for our shag rug in Bogangar
The shaggy rug had reached the point where spot cleaning was not enough. The shaggy rug came back fresher, softer and ready to use again in the family room. It was an easy result to be happy with.
Tara Henderson
from Bogangar
on 31 Jan 2024
Edge repair looks neat in Bogangar
The Oriental rug had started to curl where the edge was damaged. They cleaned it and repaired the edge in a way that looks tidy. The rug looks more finished in the room. The main issue did not fully disappear, which they had warned me about.
Aaron Campbell
from Bogangar
on 21 Oct 2023
Easy pickup for our wool rug in Bogangar
I finally booked the wool rug from Bogangar after putting it off. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. I liked that the advice was honest before the work started. The Bogangar pickup was handled well.
Liam Carter
from Bogangar
All customers

Bogangar households first, then the whole coast

The cards above came from Bogangar addresses. The larger figure counts everywhere our vans reach.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The southern end of the Tweed Coast

The southern beaches we reach with Bogangar

The loop runs down from Kingscliff and keeps going to the southern beaches.

Good to know

Bogangar and Cabarita Beach, the usual questions

Should I book under Bogangar or Cabarita Beach?

Either works. Bogangar is the official locality name and the one paperwork asks for, and Cabarita Beach is what most people say. Our drivers know both and the run covers the same ground under either name, so use whichever you would normally use.

What sets the price?

The rug, not the address. Fibre, construction, size and condition are what we price against, and the figure is fixed once the piece is open in front of us. Being at the far end of the coastal loop does not change it.

Is a rug from a holiday let treated any differently?

The process is identical. What changes is the advice around it, because a rug that sits in a closed house for weeks needs different handling from one in daily use. We will tell you what to do between guests, and most of that advice costs nothing to follow.

The dog swims every day and the rug near the door smells. Can that be fixed?

Almost always. The issue is rarely one accident, it is a rug that never fully dries because a wet animal lies on it daily. Immersion clears the salt, the sand and any urine at its source in the foundation rather than moving it about, enzyme work handles the odour itself, and controlled drying stops it coming straight back.

Do you collect from Cabarita Beach, Kings Forest and Hastings Point too?

All three are on the southern coastal leg, along with Round Mountain and Pottsville further down. Households sending rugs on the same morning makes the run more efficient for everybody, and each rug after the first has $20 off applied.

There is a musty smell coming off the rug near the lake side of the house. Serious?

It is worth acting on now rather than later. Still-water humidity keeps the base of a pile wet for weeks while the top feels dry, and a smell is the first and only warning at that stage. Washed then it clears entirely. Left through a wet season it becomes a treatment job with a less certain result.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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