Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

One and a half square kilometres of coast

Rug Cleaning Cabarita Beach,
a Strip That Rebuilds
Itself

A narrow band of land between the surf and the coast road, with a hundred and one permanent residents and a great deal more traffic than that. Salt, sand and sunscreen come out in the bath, not with a vacuum.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the southern coastal run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Straight answers on a short strip

One figure, and nothing invented to reach it

Rugs from short-stay properties get quoted the same way as rugs from family homes: opened out, read, and priced once. Where a piece has taken more salt and sand than it can come back from, we say that rather than washing it and letting the owner work it out later.

Free pickup and deliveryTo the door, on the southern coastal run
Nothing quoted unseenFibre, dye and salt load checked first
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugSend the deck piece with the living room one
free re-wash guaranteeGet in touch inside 48 hours of the rug landing back and it goes into the bath again at our cost
What happens next
  1. 1
    Rolled at the doorOut of a beach house, a garage or a store
  2. 2
    Read, then pricedOne figure, taken from the rug itself
  3. 3
    Bathed by hand at YatalaImmersed whole, rinsed until it runs clear
  4. 4
    Back in about 7 daysDried flat under control, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
101 residents, 1.4 square kilometres

Rug washing Cabarita Beach, at the southern end of the coastal loop

The same buildings, given new lives

The story of this strip is a story of second uses. The original Cabarita Hotel opened on 17 December 1960, the settlement's first substantial development, and has since been replaced by a more modern building on the same footing. Then in 2015 a surf motel dating from the same era was rebuilt into Halcyon House, a boutique hotel that went on to earn international design recognition. Two buildings from the 1960s, both reborn rather than bulldozed for something generic. That is a fair description of the whole place: a small beach strip that keeps rebuilding on its own bones instead of starting over somewhere new. It is also, as it happens, the exact argument for washing a good rug rather than replacing it.

Keeping something well made and giving it another life is the local habit here. It is also the entire business we are in.

A hundred and one residents, and everybody else

The permanent population is 101 people at the 2021 census, barely changed from 103 in 2016, which is a genuinely tiny headcount for a strip that carries holidaymakers and day visitors from across the Tweed Coast and beyond. That gap between residents and visitors shapes our work here more than any other single fact. Roughly half the rugs we collect come out of properties that are let rather than lived in, and those rugs live a different life from a family one: a year of wear compressed into a few busy weeks, then months of stillness with the load sitting in the fibre. Both kinds get the same process and the same honest assessment. What differs is the advice around it, because a rug in a house that empties needs handling that a rug in a permanently occupied home does not.

Closer to the salt than anywhere else we go

Sitting on open coast east of the road puts this strip closer to salt spray than any other locality on our Northern NSW run, and salt behaves differently from sand. Sand is mechanical, it cuts. Salt is chemical, it draws and holds water out of the air and keeps whatever it is sitting in permanently a little damp. A rug carrying a salt load never fully dries, which is why growth turns up here in houses that are otherwise spotless, and why mustiness in a closed property is a matter of when rather than whether. None of that is anybody's fault and none of it is unfixable. It does mean that between long vacancies a rug should be lifted off the floor rather than left flat, and that a call at the smell stage saves a great deal of trouble later.

Cabarita BeachBogangarCasuarinaKings Forestand south past Round Mountain toward Hastings Point
All twelve, on 2488

Twelve services, for a narrow strip of coast

A kilometre and a half of beach-side land carrying holiday houses, boutique accommodation and a hundred or so permanent residents. Everything here lives closer to salt than it wants to.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Cabarita Beach

A strip of a kilometre and a half between the surf and the coast road, twenty kilometres south of Tweed Heads.

Nowhere else on our run puts a rug this close to open water. Salt arrives on the air rather than on feet, so it settles evenly across a whole piece instead of collecting in walking lines. It then holds moisture against the fibre. That is why a rug here feels cool and heavy to the hand even in dry weather, and why the wash starts with the mineral load.

  • Salt arrives on the air, not feet
  • It settles evenly across the whole rug
  • The mineral load comes out first

Rug Washing Cabarita Beach

Hand immersion for the good pieces in beach houses and short-stay properties, where a rug carries a season's worth of visitors in a few weeks.

Holiday use concentrates a year of wear into a handful of busy weeks, then leaves the rug alone. That pattern is harder on wool than steady daily use, since a heavy load goes in fast and sits in the fibre for months with nothing shifting it. Immersion is the only process that clears it, and bath strength is set from the dye behaviour first.

  • A year of wear in a few weeks
  • It sits for months afterward
  • Strength set from dye behaviour
Most popular

Stain Removal

Sunscreen, tanning oil, a spilled drink on a summer evening, and the ring left where a wet towel spent the night.

Almost everything that marks a rug on this strip has an oily component, and oil changes the order of work. It has to be broken down before anything water-based will move it, and doing those two steps the wrong way round sets the mark for good. So we test, sequence the treatment properly, and afterwards say exactly what came out. Rushing a sunscreen mark is the most common way one becomes permanent.

  • Nearly everything here is oily
  • Broken down before anything else
  • Rushing sets it for good

Pet Stain and Odour

A dog straight out of the surf, and a rug inside the door that has never had a dry day since the animal arrived.

Salt water in fur is the specific issue here rather than accidents. It goes into the pile, holds moisture there indefinitely, and anything else in the rug then ferments rather than drying out and dispersing. The smell people notice is usually that, not urine. A full bath clears salt, sand and whatever else together, enzymes handle the odour compounds, and a controlled dry is what ends it properly.

  • Salt water in fur, not accidents
  • Everything ferments instead of drying
  • A controlled dry ends it

Odour Removal

A house shut between bookings, damp towels left on a floor, and the salted mustiness that greets whoever opens the door next.

Odour is chemically attached to wool, which is why airing a beach house does so little: the air coming in is already humid and carrying salt. Washing breaks the attachment and the rinse removes what comes free. Nothing scented is used, because a fragrance in a holiday property is precisely the thing that makes guests suspicious rather than reassured. Removing the cause is the only version that works.

  • The incoming air is already salted
  • A fragrance makes guests suspicious
  • Only removing the cause works

Rug Spot Cleaning

One fresh mark on a rug in an occupied house can often be handled on the spot rather than costing a week of the room looking empty.

What goes wrong at home is force. A brush flattens wool permanently and drives colour outward, so a small dark spot is replaced by a larger pale one that will never recover on its own. On site we stay inside what the pile will take, comb the surface down again, and give a straight recommendation once a mark has gone past what a visit can achieve.

  • Force, not the wrong product
  • A larger pale one replaces it
  • Straight recommendation either way

Rug Steam Cleaning

Hot water extraction, right for hardy synthetics: a deck rug, an outdoor piece by an outdoor shower, machine-made mats at a door.

Beach properties own more of these than anywhere else, because most of what goes outside is built precisely for this process. It handles them well and they dry quickly, which matters between bookings. The same treatment through hand-knotted wool causes damage that only shows years later. We sort the two before anything is loaded, and say out loud which piece is getting which.

  • Most outdoor pieces are built for it
  • Quick drying between bookings
  • Sorted before anything is loaded

Rug Dry Cleaning

Compound rather than immersion, for the one older piece in a house otherwise furnished for guests, where water would cost more than it returned.

Almost every property here has one rug that does not match the rest, brought from a family home and kept because somebody could not part with it. Those are the ones we check hardest. A damp swab on the reverse and a dye test settle it in a minute, and where the answer is no, compound in sections is what is left.

  • One piece that does not match
  • Checked harder than the others
  • It cleans the surface only

Water Damage Restoration

A hot water service that failed while a house stood empty, a fridge line leaking behind a kitchen, or an outdoor shower left running.

The difference on a holiday strip is time. A failure in an occupied house is noticed within an hour; one in a property between bookings can stand for a fortnight, and standing time does more damage than volume ever does. Tell us what the water was and roughly how long it sat. Drying and stabilising come before any assessment, and the assessment carries nothing.

  • Time is the difference here
  • Standing does more than volume
  • Assessed after it is stable

Mould Rug Cleaning

A rug that has spent weeks flat on a cool floor in a shut house, or something rolled into a store cupboard still faintly damp.

Closed rooms, salted humidity and no air movement make this the most reliable place on our run to find growth. It is geography rather than neglect. The bath ends the colony, the rinse takes the residue that fed it, and the drying room removes the water it needed. The only mistake left is putting it back down damp.

  • Geography, not neglect
  • The residue that fed it goes too
  • The last mistake is putting it back damp

Rug Moth Treatment

Wool in a guest room used a few weeks a year, or a spare piece stored under a bed in a house that empties for months.

Long quiet stretches are exactly what moths need, and a property let seasonally supplies them reliably. A treated bath ends every stage of the cycle in one pass, which no surface spray can do, and the damaged fibre goes out with the rinse. Only once that has happened can anyone say honestly how much of the rug has actually been lost.

  • Long quiet stretches suit them
  • One pass, whole cycle
  • Loss stated honestly, afterwards

Stain Protection

Protection can be added once a rug is clean, which is a fair question in a house where guests arrive straight off the sand.

In a let property the value of the finish is the time it buys somebody who is not the owner. Sunscreen and drinks sit up in the pile longer rather than travelling to the base, which is often enough for a cloth to end the matter. It is a delay, not a barrier, and it changes nothing about how the rug feels or reads.

  • Time bought for somebody else
  • It sits up top a little longer
  • A delay, never a barrier

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Ninety kilometres of coast road

Our Northern NSW office, and the floor the salt comes out on

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

A service area listing rather than premises to visit. It sets out the coast we work, the driver comes to the door, and the wash itself happens over the border in Queensland.

Back up the coast road

Everything washes in one placeEvery rug from here goes to Unit 9/38 Computer Rd, Yatala QLD 4207, and is washed by hand.
Around ninety kilometresNorth along the coast road, onto the motorway and over the line, roughly seventy minutes each way.

That distance is ours to carry and it never lands on your quote. Cabarita Beach is collected with Bogangar and Kings Forest, and the window is set once the southern day is scheduled.

Three Cabarita Beach markers

A headland walk, two buildings reborn and a very small resident count

A narrow strip of coast with far more life on it than its census figure suggests.

The headland walk at the southern end

A timber boardwalk and staircase climbs the headland at the southern end of the beach, linking the sand to open views running north and south along the Tweed Coast.

A walk this well used by locals and visitors alike sits in the middle of our coastal loop, and the houses around it are minutes from the run that covers Kingscliff and Casuarina.

From a 1960 pub to a design hotel

The original Cabarita Hotel opened on 17 December 1960 and has since been replaced by a more modern building, while in 2015 a surf motel from the same decade was rebuilt into Halcyon House, a boutique hotel that earned international design recognition.

Reinvesting in something well made rather than replacing it is exactly the case for washing a rug worth keeping, and it is a conversation we have here more than most places.

A hundred and one people

The permanent population sits at 101 residents at the 2021 census, barely moved from 103 in 2016, a tiny headcount for a strip that draws visitors from across the coast and beyond.

With a resident count that small, the rugs we collect here are as likely to come from a let property as a home, and both get the same reading and the same wash.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Cabarita Beach

Rated 4.9 ★ from 8 customersaround Cabarita Beach, collected directly from our customers after every clean.

on 28 Aug 2023
Pickup and return made it easy in Cabarita Beach
Getting the wool rug sorted from Cabarita Beach was easier than expected. After the full wash it felt more even underfoot and no longer had that old-room smell. The Cabarita Beach pickup was handled well.
Ethan Armstrong
from Cabarita Beach
on 27 Jul 2022
Stored rug revived in Cabarita Beach
The hallway runner had been in the garage and needed a proper refresh. The process was easy, especially because we were moving furniture around. It was bothering me most in the afternoons when the light showed every mark. It feels like a rug we can actually use again. It was good to have the backing and the fibres considered together, not just the top surface.
Zoe Baker
from Cabarita Beach
on 24 Dec 2020
A better large area rug after traffic dirt
The large area rug looked clean until you were close enough to see the built-up grit. The team handled the large area rug without fuss. It no longer feels like something we need to hide under furniture.
Drew Dixon
from Cabarita Beach
on 25 Sep 2024
Colours look clearer again in Cabarita Beach
I had tried spot cleaning the Moroccan rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. The Cabarita Beach pickup was handled well.
Ava Pham
from Cabarita Beach
on 08 Jan 2026
Collected and returned without fuss in Cabarita Beach
The shaggy rug was too noticeable in the office to ignore any longer. The pickup from Cabarita Beach was straightforward, and the whole process was easy.
Mia McKenzie
from Cabarita Beach
on 22 Jul 2020
Easy pickup for our Afghan rug in Cabarita Beach
The free door-to-door pickup made a bigger difference than I expected in Cabarita Beach. Premier collected our Afghan rug, kept the quote clear and brought it back cleaner.
Henry Graham
from Cabarita Beach
on 12 May 2022
Coffee mark lifted in Cabarita Beach
Our cowhide rug had a red wine spill, and I thought it might be permanent. The room looks tidier because that one mark is not pulling attention.
Jessica Anderson
from Cabarita Beach
on 25 Jul 2020
Pet accident sorted on our Afghan rug in Cabarita Beach
The pet odour in our Afghan rug kept coming back whenever the room warmed up. After the clean it smells neutral again, not perfumed, and the bedroom feels usable.
Lucas Chowdhury
from Cabarita Beach
All customers

Cabarita Beach first, then the coast behind it

A strip this small has a short card list. The larger figure covers everywhere our vans collect from.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The beaches either side

Next door, and two beaches down

The van works south along the coast road, beach by beach, before turning inland.

Good to know

What Cabarita Beach owners and managers ask

The property is let out. Can you work around bookings?

Usually, if we know the dates. The southern coastal run has a scheduled day, and once the run is set we confirm a window so you can plan around a changeover. What we cannot do is compress the drying, so allow about a week from collection to return for a standard wash.

What sets the price?

Fibre, construction, size and condition, read with the rug open in front of us. A holiday property is priced no differently from a family home, and the length of the coast road drive is ours to absorb rather than yours to pay for.

Sunscreen has gone into a pale rug. Is that recoverable?

Frequently, if it has not been rubbed at repeatedly first. Sunscreen is oily, so it needs breaking down before anything water-based will shift it, and the two steps done in the wrong order set the mark permanently. That is why we test before treating and why the honest answer sometimes is that a stain has become part of the rug.

Why does the rug by the door smell when the dog is in the surf every day?

Salt water in fur goes into the pile and holds moisture there, so the rug never dries and everything in it ferments instead of dispersing. That is usually the smell rather than anything the dog has done. Where urine is in the mix as well, only immersion reaches the depth it settles at and takes it out at the source. Controlled drying stops the whole thing building back up.

Do you collect from Bogangar, Kings Forest and Hastings Point too?

All of them, on the southern leg, with Round Mountain and Pottsville further down the coast. Two or three houses sending on one morning makes the run work better for everyone, and every rug after the first has $20 off taken from it.

What should we do with the rugs before closing the house for winter?

Lift them if you can, and roll rather than fold. A rug left flat on a cool floor in a shut house is the exact condition growth needs, and it is the single most common cause of the musty smell people find on their first visit back. If it already smells when you arrive, ring then rather than waiting for a mark to appear.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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