Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

193 people on Tweed Valley Way

Rug Cleaning Mooball,
a Village Marked by a Giant
Motorcycle

A three metre motorcycle, a cow-themed roadhouse and a rail trail through the middle, for a village of one hundred and ninety three. The vans go past on the highway anyway, so the rug rides with them.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the southern hinterland run
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Small village, full service

A village of 193 gets everything a city suburb gets

Nothing about this service scales down because a place is small. The same assessment, the same hand wash, the same guarantee and the same turnaround apply whether the rug comes off Tweed Valley Way or out of a townhouse in Brisbane. Being small changes nothing except how many rugs are on the van.

Free pickup and deliveryStraight off the door, on the highway run
Judged before it is pricedAssessed in full before a figure is named
Hand washed at YatalaHand washed by immersion at our Yatala floor, IICRC certified
$20 off every extra rug$20 off every rug in the load past the first
free re-wash guaranteeRing inside 48 hours of getting the rug back and we wash it again for nothing
What happens next
  1. 1
    Rolled at the doorThe driver takes it from the house
  2. 2
    Assessed, then a figureSet once, from the rug, and it stays set
  3. 3
    Immersed at YatalaWashed whole, rinsed until it runs clear
  4. 4
    Home in about 7 daysFlat drying under control, then a groom
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
193 residents beside a national park

Rug washing Mooball, roughly eighty minutes up the highway

A three metre motorcycle for a village of 193

The Big Motorcycle stands on Tweed Valley Way through Mooball. It is a replica of the Yamaha YZR500 that Wayne Rainey rode in 1993, it is three metres tall, which makes it roughly three times the size of the machine it copies, and it sits alongside the cow-themed Moo Moo Roadhouse. For a village that recorded one hundred and ninety three residents at the 2021 census, that is a substantial amount of roadside presence per head of population. The Northern Rivers Rail Trail also runs directly through the village along the old railway corridor, now a walking and cycling link, and Mooball National Park presses up against one side. What the village lacks in size it has genuinely made up for in things worth stopping for, and our vans are already on that road, which is the practical part as far as we are concerned.

A small place is not a small job. The rug does not know how many people live on the street it came from.

Village housing, bushland on one side, and under-washed wool

The housing stock here is older village stock rather than coastal development, and that shapes what we collect. Traffic in these houses is light, furniture rarely moves, and so a wool rug can sit in the same position for fifteen or twenty years with nothing worse happening to it than a weekly vacuum. That sounds like good news and it is only half of it. Light traffic means little abrasion, which is genuinely good, but it also means nobody ever sees a reason to have the rug washed, so soil accumulates steadily at the base of the pile until the handle stiffens and the colour goes flat. Those are the best possible candidates for immersion, because the improvement is dramatic and the risk is low once the foundation has been checked. Add national park bushland immediately alongside the village and you get the second half of the picture: air that stays heavier for longer, and a rug base that rarely gets a proper chance to dry.

Eighty minutes up the highway, and why that is the whole point

Mooball sits between one hundred and two and one hundred and six kilometres from our facility, around eighty minutes north along Tweed Valley Way and then the M1. That trip exists for one reason, and it is not the washing. Soil and odour come out of wool readily enough. Making that stick requires the rug to reach genuine dryness at its foundation within a set window, and with national park bushland at the fence line and damp air for most of the year, no room in this village will deliver that reliably. So the rug goes with the driver, is bathed by hand, spends its drying time in a room where the humidity is a dial rather than the weather, and comes home on a scheduled day about a week later. The driving is at our cost.

MooballCudgera CreekBurringbarPottsvilleand the Valley Way running south past Sleepy Hollow
All twelve, for 2483

Twelve services, for one hundred and ninety three people

A small hinterland village on Tweed Valley Way with the rail trail through it and national park bushland pressing close on one side.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Mooball

A village of one hundred and ninety three on Tweed Valley Way, roughly eighty minutes north of the wash floor.

The size of a place has no bearing on how a rug gets treated, but it does change what turns up. In a village this small almost everything we collect is wool that has been in the one house a long time, and the standing worry is that it is finally beyond help. It is usually the opposite. We check the foundation and say which it is.

  • Size changes what turns up
  • Almost always long-held wool
  • We check and say which

Rug Washing Mooball

Hand immersion for village wool, the pieces that came with the house or with the family.

Rugs in an older village house are typically under-washed rather than overworked. Nothing much moves, the traffic is light, and so nobody ever sees a reason to do anything beyond vacuuming, while soil quietly builds in the base year after year. That is the ideal candidate for a bath, because the improvement is dramatic and the risk is low once the foundation has been checked.

  • Under-washed, not overworked
  • Nobody sees a reason
  • Dramatic improvement, low risk
Most popular

Stain Removal

Everyday village marks, plus older ones that arrived with a house nobody living has fully mapped.

A stain of unknown age and unknown origin is the honest hard case. We can test what the wool and dye will accept and we can work carefully inside that, but we cannot promise a result on something that may have been setting for twenty years. What you get from us is the attempt, an explanation, and no pretence about the ones that are not going anywhere.

  • Unknown age, unknown origin
  • The attempt and the explanation
  • No pretence about the rest

Pet Stain and Odour

A dog in a village house, and one part of the rug that has taken more than its share.

Odour of this kind comes from below the pile, and that single fact explains why everything sprayed or scrubbed on top fails inside a month. Reaching the deposit is the job, and only a bath does it. From there the odour compounds get broken apart chemically, and the drying room removes the damp that would otherwise bring the smell straight back with the next wet week.

  • It comes from below the pile
  • Everything on top fails
  • Reached, broken down, dried out

Odour Removal

A closed-up village house, bush damp on one side, and something in the air that will not clear.

With bushland this close the air stays heavier for longer, and a rug sitting in it will pick up and hold that. The mistake is treating the symptom, since the material producing the smell is bonded into the fibre and has to be released before it can go anywhere. Washing does the releasing, rinsing does the removing, and the drying room stops the whole thing setting up again.

  • Bushland keeps the air heavy
  • Released before removed
  • It does not set up again

Rug Spot Cleaning

A single fresh mark on a rug in good shape, dealt with in the house rather than sent up the highway.

The thing that turns a small mark into a permanent one is almost always enthusiasm. Held too long, any treatment will flatten the pile beside the spot and drag colour into wool that was untouched, and that combination is far harder to put right than the original. So we test, apply the least that does anything, comb the nap back level and stop well before the point of diminishing returns.

  • Enthusiasm does the damage
  • Colour dragged into clean wool
  • Stop before diminishing returns

Rug Steam Cleaning

Hot water extraction for synthetic mats and runners, the ones that take the traffic near a back door.

Applied to what it was built for, this method is quick, effective and back in service within hours, which is exactly what a synthetic runner wants. Applied to hand knotted wool it is a slow, invisible cost that shows up long after anybody would connect the two. The construction of the rug decides which applies, so we settle that question before touching anything.

  • Quick and back within hours
  • A slow, invisible cost on wool
  • Settled before touching anything

Rug Dry Cleaning

Low-moisture compound work, kept back for pieces where immersion would be a genuine gamble.

Village houses hold older wool than their owners often realise, and a share of it will not tolerate water. Colour that is unstable and a foundation that has gone brittle are the two disqualifiers, and a short test on the reverse identifies either. Where a rug fails, we clean it in sections at low moisture, which is safer and gives back noticeably less. We say that before starting.

  • Older than the owner realises
  • Unstable colour, brittle foundation
  • Noticeably less, said beforehand

Water Damage Restoration

A cylinder that failed, a hose behind an appliance, or a slow leak nobody found for a fortnight.

A wet rug is on a clock, and in a quiet house that clock runs unattended. Foundation strength drops away within days of saturation and it does not return. Call on the day it happens and tell us what the water was, because the answer changes the handling. Drying and stabilising come first, before anybody offers a view on whether the rug has survived it.

  • The clock runs unattended
  • Strength does not return
  • A view only after drying

Mould Rug Cleaning

Growth showing through the reverse of a rug in a room that stays shut through the wet season.

With national park bushland on the doorstep the air here works in favour of growth for much of the year. What makes it stubborn is not the visible part but the residue anchoring it into the pile, which every surface method leaves exactly where it was. A full bath takes anchor and colony together, the rinse carries them out, and controlled drying finishes the conditions rather than the symptoms.

  • The air works in its favour
  • Every surface method leaves the anchor
  • Conditions finished, not symptoms

Rug Moth Treatment

Moth damage in wool put away in a spare room, a cupboard, or rolled behind a door for a season.

Small quiet houses are ideal for this because there is so little disturbance. A rug can go a year without being moved, and in that time the population turns over more than once. A treated wash finishes every stage of it at the same time, the chewed fibre goes out with the rinse water rather than shedding at home, and only then is there anything sensible to say about repair.

  • So little disturbance
  • A year without being moved
  • Repair discussed after the wash

Stain Protection

The optional clear finish, offered once the wash is finished, sensible on a pale rug in a busy village house.

It gives you a slightly longer moment to reach a spill before it becomes permanent, and describing it as anything grander than that would be dishonest. It repels nothing, it saves no washing, and it makes no difference to how often the rug needs attention. What it does do is genuinely useful in a room that gets used, and it leaves handle and colour alone.

  • A slightly longer moment
  • It repels nothing at all
  • Handle and colour left alone

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Reach, rather than an address

Our Northern NSW office, and the one floor that does the washing

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

The listing is a map of where we go, not a building anybody needs to find. The van pulls up at the house on Tweed Valley Way, and our own people handle the rug from there on.

Up the Valley Way and over

One floor for the lotVillage collections are hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
Around eighty minutesNorth along Tweed Valley Way to the M1, roughly 102 to 106 kilometres.

Mooball is collected with Cudgera Creek and Hastings Point on the southern hinterland day, and the pickup is free on that run.

Three Mooball facts

A motorcycle three times life size, a name with several readings, and one small decision made in 2012

A village of under two hundred people with more roadside landmarks than most towns.

A roadside landmark three times life size

The Big Motorcycle, a replica of the Yamaha YZR500 ridden by Wayne Rainey in 1993, stands three metres tall on Tweed Valley Way through Mooball, alongside the cow-themed Moo Moo Roadhouse.

The drivers know this stretch of the Valley Way by its landmarks, and a three metre motorcycle is a useful one. Knowing the road is part of knowing the run.

A name with several honest possibilities

The name, originally spelled Moball, comes from the Bandjalung and Yugambeh dialect word mobool, which carries several different documented translations: lawyer vine, lake, lagoon, big swamp, or bowels.

Laying out several sourced possibilities beats inventing one confident answer, and that is the approach we take to a rug we have not seen before as well.

A small village making its own decisions

Mooball was declared plastic bag free in March 2012, a small but genuine local milestone for a village of under two hundred people, and it sits on the edge of Mooball National Park.

A village willing to make a practical decision on its own account is exactly the sort of place we bring the same honest assessment to on every rug.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Mooball

Rated 5.0 ★ from 8 customersaround Mooball, collected directly from our customers after every clean.

on 05 Apr 2026
Easy pickup for our wool rug in Mooball
The wool rug had been on my Mooball to-do list for too long. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. It came back ready to put straight down. The Mooball pickup was handled well.
Madeleine Reynolds
from Mooball
on 14 Mar 2026
Easy pickup for our shag rug in Mooball
I was expecting a distance charge because we are in Mooball, but there was no surprise fee. The shaggy rug was collected and returned clean without us having to move it ourselves.
Phoebe Dawson
from Mooball
on 16 Feb 2024
Easy pickup for our Moroccan rug in Mooball
Our dog had one accident on the Moroccan rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The Mooball pickup was handled well.
Scarlett Clarke
from Mooball
on 26 May 2025
Colours look clearer again in Mooball
I was hoping the Oriental rug still had a decent result left in it. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The Mooball pickup was handled well.
Abbie Hart
from Mooball
on 19 Nov 2022
Damp rug refreshed in Mooball
The Scandi rug picked up mould spots after a humid spell. We were comfortable putting it back down straight away. That mattered because the rug sits in a busy part of the house.
Bridget Pearce
from Mooball
on 08 Mar 2022
Cleaner after beach traffic in Mooball
The hallway runner looked okay, but you could feel the fine sand through the fibres. They explained why a proper wash would do more than vacuuming. We put it straight back down when it was returned. The improvement was noticeable without looking unnatural.
Tara Green
from Mooball
on 30 Mar 2021
Damp rug refreshed for our jute rug
Our jute rug had been against a damp wall and started smelling musty. They checked the rug instead of just masking the smell. It came back smelling fresh and dry.
Olivia Roberts
from Mooball
on 02 Sep 2024
The Mooball pickup was straightforward for our shag rug
Getting the shaggy rug sorted from Mooball was easier than expected. The shaggy rug came back fresher, softer and ready to use again in the entry. It was an easy result to be happy with. The Mooball pickup was handled well.
Oscar
from Mooball
All customers

A short list from here, a long one from everywhere

The cards above belong to Mooball households. The figure beneath counts every address the vans reach.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The Valley Way villages

On the same run day as Mooball

The highway leg strings these together, from the creek country down toward the shire boundary.

Good to know

Mooball questions, answered plainly

There are fewer than two hundred people here. Will you really come out?

Yes, and there is no minimum booking. The hinterland run goes along Tweed Valley Way on its scheduled day whether one rug is waiting or a dozen, so collecting from a village house is part of the route rather than a special trip made for you.

The rug has never been washed in twenty years. Is that a problem?

It is the most common thing we see here and it is usually good news. Light traffic means little abrasion, so the foundation is often sound while the surface looks flat and tired from accumulated soil. Once we have checked the reverse, a rug like that generally comes back looking substantially different.

The whole house is damp and so is the rug. What can be done?

With bushland this close the air stays heavy for much of the year, and a wool rug base holds that moisture. Washing releases and removes what has built up. The part that actually keeps it away is the controlled drying afterwards, which is why the rug travels rather than being cleaned in the room.

There is old dog urine in the rug. Is it too late?

Rarely too late. The deposit sits in the foundation, below the pile, which is why anything worked in from the top only ever helps briefly. Full immersion reaches it, enzyme treatment breaks apart the compounds behind the smell, and a controlled dry stops the odour returning with the next wet week.

Do you collect from Cudgera Creek and Burringbar too?

Yes, and from Hastings Point, Pottsville and Wooyung on the same hinterland day. A few households along the Valley Way booking for the same visit is the efficient way to do it, and $20 off comes away from every rug past the first.

How long will the rug be gone?

About a week from the day it is collected. Both trips sit on runs that were already scheduled, so a village of one hundred and ninety three waits exactly as long as a coastal town does. A 48 hour express option is available at additional cost where something cannot wait.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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