Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Acreage, gardens and bushland, no town centre

Rug Cleaning Tanawha,
the Odd One Out on the
Plateau

A name borrowed from a New Zealand legend, a botanic garden instead of a shopping strip, and a population that went slightly backwards. Tanawha does not match its neighbours, and that suits us.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the Buderim plateau run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Read on its own terms

Every rug judged as the thing it actually is

No two rugs on an acreage block have had the same life, so none of them gets a standard figure. The driver reads yours where it lies and quotes it on what is in front of him, both trips included. Where the honest answer is that washing it will not repay the cost, that is what you get.

Free pickup and deliveryUp the driveway on acreage and semi-rural blocks
Judged before quotedFibre, foundation and colour, one at a time
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugLarge rooms usually mean more than one piece
free re-wash guaranteeNot right once the rug is back in place? Ring inside 48 hours of delivery and the rewash carries no charge
What happens next
  1. 1
    Lifted at the houseFrom a hallway, a verandah or a shed floor
  2. 2
    Quoted where it liesOne figure, off the rug rather than a chart
  3. 3
    Bathed at YatalaUnder water in full, rinsed until it runs clear
  4. 4
    Back in about 7 daysDried flat under control, groomed and rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
1,327 in 2016, 1,312 in 2021

Rug washing Tanawha, on the plateau's quiet southern edge

A name from the wrong ocean

Tanawha's name is believed to come from a Maori word for the taniwha, a legendary creature of New Zealand, and that makes it a genuine oddity. Nearly every other place name along this coast traces to Kabi or Gubbi Gubbi language, describing something that grew here, stood here or happened here. This one crossed the Tasman before it got attached to a locality on the Buderim plateau, and whatever the reasoning behind the choice was, the result stands out from everything around it. The locality covers 12.8 square kilometres 4.3 kilometres southwest of Buderim, bordering Forest Glen, Mons, Buderim, Chevallum, Sippy Downs, Ilkley, Glenview and Palmview. Population sat at 1,327 in 2016 and 1,312 in 2021, which is a small dip rather than growth, and we would rather state that plainly.

Nothing here matches the pattern of what is around it. We spend our working lives arguing that the thing in front of you should be judged on itself, so that suits us fine.

Gardens and open ground where the neighbours have streets

Maroochy Regional Bushland Botanic Garden opened on 1 December 2001 and Amaze World, a hedge maze and mini-golf attraction, sits nearby on the same stretch of plateau. Between them they tell you what this place is: garden and bushland space rather than built-up residential grid, which is a genuinely different feel from the university-suburb density immediately next door at Sippy Downs. There is no school in the locality and no town centre either, so families use Chancellor State College and Buderim Mountain State School, and daily life runs outward rather than inward. Acreage and semi-rural blocks produce a particular sort of rug work. The rooms are larger, so the pieces are larger, they tend to be older and better made than average, and they have usually been in place long enough that nobody remembers the last time one was properly washed.

Plateau cloud, garden ground, and moisture that stays close

Sitting on the plateau's southern edge beside Sippy Downs and Palmview, Tanawha takes the cloud and rain the wider Buderim plateau collects, so a wet week here runs longer and dries slower than the same week does down at the beach. Garden and bushland ground keeps moisture close to the surface all year rather than seasonally, so a house here is rarely dealing with genuinely dry air for long. The effect on a rug is slow and completely invisible. Damp sits in the foundation, weakens fibre over years, keeps any odour already present alive and gives mould somewhere to start on the face nobody inspects. None of it shows on the surface, which is why it goes unaddressed until somebody turns the rug over. Immersion takes ground-in soil and trapped plateau humidity out of the base together, and controlled drying is what keeps the improvement.

TanawhaSippy DownsBuderimForest Glenand the acreage roads running down toward Ilkley
All twelve, for 4556

Twelve services, for the plateau's garden edge

Thirteen square kilometres of acreage, botanic garden and bushland southwest of Buderim, with no town centre and no school inside it.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Tanawha

A quiet garden and bushland corner of the Buderim plateau, bordering Sippy Downs, Glenview and Palmview, with acreage instead of streets.

Keeping a rug is nearly always better value than buying another, and the reading at your house is where that gets confirmed or honestly dropped. The piece is opened out, its foundation assessed for what it can still take, then immersed in water deep enough to reach the knots, and dried flat indoors where the humidity is a setting rather than whatever the plateau happens to be doing.

  • Better value than another
  • What it can still take
  • Humidity as a setting

Rug Washing Tanawha

Full hand immersion for the large, older pieces acreage rooms tend to hold, on ground that keeps moisture close all year.

Big rugs in big rooms get vacuumed at the surface for years and never touched below it, and on plateau ground the base is rarely properly dry either. That combination puts damp soil in the foundation where suction has nothing to grip. Water dissolves it and carries it out. Before the bath, dye and backing behaviour are tested so the wash matches the age and build of the piece.

  • Surface for years, never below
  • Nothing there to grip
  • Matched to age and build
Most popular

Stain Removal

Red wine on a long table, coffee in a sunroom, and the clay and grass that a gravel driveway and a garden send indoors together.

Acreage marks arrive with more in them than suburban ones, because clay, grass and organic matter come in together rather than one at a time, and each part responds differently. That is why a single product rarely works. We test what the fibre and dye will take, treat according to what the test showed, and give each mark an honest result rather than a blanket promise.

  • More than one thing at once
  • One product rarely works
  • An honest result per mark

Pet Stain and Odour

Dogs with a paddock to work and a house to come back into, and cats who have selected one rug corner and never reconsidered.

On acreage the traffic is heavy and continuous rather than occasional, so what builds up in a rug accumulates over years instead of arriving as one event. It all ends in the backing, well below anything applied on top. Water reaching that layer carries the deposit out, enzyme treatment breaks down the compounds behind the smell, and controlled drying stops damp air restarting it.

  • Heavy and continuous
  • Well below anything on top
  • Damp air restarts nothing

Odour Removal

Wood heater smoke worked into wool over a cold season, and the still, closed note a large house takes on through a wet month.

Wood smoke is the particular one on the plateau, because it goes in gradually across a whole winter and nobody registers it until spring arrives and the windows open. It is a substance in the pile rather than air in the room, so it genuinely comes out with a wash and leaves with the rinse. Nothing perfumed follows, since scent over damp wool reads worse than smoke.

  • Gradually, then obvious in spring
  • In the pile, not the air
  • Worse than the smoke itself

Rug Spot Cleaning

A single new mark on a rug that is otherwise sound is often better handled where it lies than sent away for a full bath.

The usual harm comes from enthusiasm. Scrubbing hard folds the pile across its own weave, it stays folded, and the pale area left behind is larger and more noticeable than the mark that caused all the trouble. We move the other way: test, keep moisture to a minimum, comb the fibre back into direction, and give a straight answer on whether the room can finish the job.

  • The harm comes from enthusiasm
  • Larger than the original mark
  • A straight answer on the room

Rug Steam Cleaning

Hot water extraction for the synthetics an acreage house depends on: door matting, shed runners and machine-made floor pieces.

Matting by a back door on a rural block earns its keep and this is the method it was designed for, dry and usable again within hours. Hand knotted wool is the exception, where heat and pressure act on the structure rather than the soil and the effect only becomes obvious after it has been repeated. We identify how the rug is built, then say which route it takes.

  • Designed for exactly this
  • Dry and usable within hours
  • Obvious only on repetition

Rug Dry Cleaning

Almost no water, which is what an old unfixed dye needs and what a backing softened by years of plateau damp needs as well.

Acreage houses hold the oldest rugs we see, because people bring good pieces with them when they move out this way. Old is exactly where water becomes a question rather than an assumption. We wet a small area on the reverse and give it a minute, which answers it. Any colour movement and the rug is worked dry in sections, because a bleed is permanent.

  • The oldest we see
  • A small area and a minute
  • A bleed is permanent

Water Damage Restoration

A tank or pump failure, a hot water service giving out in an empty house, or plateau storm water arriving at a low doorway.

Rural properties break in ways suburban ones do not, tanks and pumps included, and usually while nobody is home to catch it early. Two things help most: ring quickly, and tell us honestly whether it was supply, storm or drain water, because those are three categories with three sets of handling rules. Nothing gets a verdict while soaked, and the verdict arrives before any charge.

  • They break in different ways
  • Which of the three it was
  • The verdict arrives first

Mould Rug Cleaning

A rug in a cool room facing the bushland, or the reverse of a piece that has held one spot on a slab through several wet months.

Plateau conditions supply damp and slow drying for months rather than days, and a large house always has one room nobody opens. Treatment in the bath takes away what has grown along with the residue it lived on, in the one pass. Then the drying room removes moisture from the weave completely, which is the single condition growth cannot manage without.

  • Months rather than days
  • Growth and residue, one pass
  • The single condition it needs

Rug Moth Treatment

The vulnerable rug is the stored one, and an acreage house has a linen press, a wardrobe base and rooms that stay shut for weeks.

Cool, dark and undisturbed is the whole requirement, and a large quiet house supplies all three without anybody intending to. The treatment is part of the wash water itself rather than something sprayed onto one side, so nothing in the weave is out of its reach, knots included. What has really been eaten only becomes countable when the rinse takes the loose fibre out.

  • Cool, dark and undisturbed
  • Everywhere the water travels
  • Countable when the rinse is done

Stain Protection

Offered at the end and easy to decline. Pale wool in a house with a garden and dogs moving through it is the case worth putting.

The accurate claim is a few seconds of delay, not a barrier of any kind. A spill rests on the wool tips instead of dropping to the foundation, giving whoever is closest a chance to lift it with a towel. Where nobody is closest, nothing has been gained. Handle, sheen and every colour in the rug come back untouched by it.

  • A delay, not a barrier
  • Whoever is closest, with a towel
  • Colours untouched by it

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
No front counter, one bath

Our Sunshine Coast office, and the room a Tanawha rug ends up in

Our Sunshine Coast office

Premier Rug Cleaning Sunshine Coast

(07) 5227 8733

Our Sunshine Coast presence is a service listing rather than a place you can visit. It marks the ground we cover, the van comes up the driveway, and every part of the wash is done at Yatala.

Where an acreage rug goes for a week

One floor, every pieceWhatever comes off these blocks gets its bath at Unit 9/38 Computer Rd, Yatala QLD 4207.
About an hour and fortyOff the plateau to the Bruce Highway, then south on the motorway, roughly 135 to 140 kilometres.

You are never billed for that distance. Tanawha goes on the Buderim plateau run alongside Sippy Downs and Buderim, and we confirm the window once the day's stops are sequenced.

Three Tanawha facts

A borrowed legend, a botanic garden, and a population that went down

A quiet acreage corner of the plateau that does not resemble anything beside it.

Named after a New Zealand legend

Tanawha's name is believed to come from a Maori word for the taniwha, a legendary creature of New Zealand, which makes it a genuinely unusual naming layer on a coast where nearly every other place name traces to Kabi or Gubbi Gubbi language.

Noticing what makes one thing different from everything around it is the same attention we bring to working out what makes one rug different from the next.

A botanic garden and a hedge maze instead of a main street

Maroochy Regional Bushland Botanic Garden opened on 1 December 2001, and Amaze World, a hedge maze and mini-golf attraction, sits nearby on the same stretch of plateau.

A locality built around gardens and open bushland rather than tight streets means acreage and semi-rural homes, and those are where the larger and better-made rugs on our plateau run tend to be.

A small population that dipped rather than grew

Tanawha recorded 1,327 residents at the 2016 census and 1,312 in 2021, a small dip rather than growth, on 12.8 square kilometres bordering both Glenview and Palmview.

We would rather describe a place accurately than flatteringly, for the same reason we would rather tell you a rug is not worth washing than take the money and wash it.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Tanawha

Rated 5.0 ★ from 8 customersaround Tanawha, collected directly from our customers after every clean.

on 15 Dec 2024
Old stains are much less obvious in Tanawha
The set-in marks on our hallway runner had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. The Tanawha pickup was handled well.
Hamish Parker
from Tanawha
on 30 Jan 2026
Easy pickup for our area rug in Tanawha
We had put this off for ages, mostly because the area rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the office.
Matilda Gill
from Tanawha
on 19 Feb 2026
Rug feels cleaner for our woven rug
The woven rug looked fine from a distance, but the dull colours were obvious when the light hit it. The room feels fresher now that the rug is back. It no longer feels like something we need to hide under furniture.
Hayden Hudson
from Tanawha
on 03 Aug 2023
Easy pickup for our shag rug in Tanawha
The Tanawha pickup made it realistic to finally clean the shaggy rug. The pickup from Tanawha was straightforward, and the whole process was easy.
James Wilson
from Tanawha
on 16 Feb 2024
Easy pickup for our wool rug in Tanawha
The wool rug was too noticeable in the nursery to ignore any longer. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Tanawha pickup was handled well.
Zoe Wright
from Tanawha
on 03 May 2026
Easy pickup for our Oriental rug in Tanawha
Our dog had one accident on the Oriental rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Tanawha, so having it collected made the job much easier.
Harper Hughes
from Tanawha
on 14 Nov 2024
Rug feels cleaner in Tanawha
The lounge rug looked fine from a distance, but the grey-looking pile was obvious when the light hit it. The pickup helped because the rug was too bulky for my car. They talked through the wash and drying process before taking it away. The traffic areas are lighter, but it still looks like our rug. The rug came back with the problem improved but without losing the worn-in feel we actually like. For our household, that was exactly what the rug needed.
Jasmine Roberts
from Tanawha
on 03 Nov 2025
Wine spill improved in Tanawha
I made the juice spill on the Afghan rug worse by rubbing it with a towel. The mark is much lighter now and no longer catches my eye. It made the Tanawha pickup feel worthwhile.
Bree George
from Tanawha
All customers

Tanawha cards, then every other suburb

The cards above came from Tanawha addresses. The larger figure covers everywhere we collect.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The Buderim plateau run

Collected alongside Tanawha

Each of these shares the same scheduled day.

Good to know

Tanawha questions, answered plainly

Ours is a large room rug, well over three metres. Is that a problem?

It is routine. Acreage houses have bigger rooms and bigger rugs, and the facility is set up for full immersion of large pieces rather than being limited to what fits in a domestic machine. Size affects the figure you are quoted, because it affects the work, but it does not affect whether we will take it on.

How does the pricing work for a Tanawha rug?

The driver reads your rug at the house and gives you one figure from it, with both trips already inside. Nothing is added once it has gone. A rug that has genuinely reached the end of its useful life is described that way instead of being quoted, and there is no charge for the assessment.

Does the plateau really hold more damp than down on the coast?

It holds it for longer, which is the part that matters. There is more cloud, drying takes longer after rain, and garden ground keeps moisture near the surface all year. A rug here spends more of its life slightly damp at the base than one a short drive east, and that slow cycle does more harm over the years than any single spill would.

The dog has urinated on the wool and we have tried everything. Why has nothing worked?

Because everything you have tried was applied to the top and the problem is not on the top. Urine goes through the pile in seconds and dries into the backing, and plateau damp keeps rewetting it enough for the smell to return. Water reaching the base is what lifts the deposit out, enzymes then break down the compounds, and controlled drying keeps it away.

Do you collect at Sippy Downs, Buderim and Forest Glen as well?

Yes, those three are on the same plateau morning, and so are Mons, Chevallum and Ilkley. Because acreage blocks are spread out, sending everything on one collection makes more sense than doing it piece by piece, and every rug after the first has $20 off.

How long is it away from the house?

Seven days is the ordinary answer, measured from the collection. Where that is genuinely too long, a 48-hour express turnaround can be arranged for an extra charge. Mention it at the beginning rather than the end of the first call, because this plateau gets one scheduled day rather than pickups to order.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
Scroll to Top