Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Named and bounded 25 October 1986

Rug Cleaning Mountain Creek,
a Suburb With a
Start Date

Nearly twelve thousand people in a suburb that can name the day it began. Family rugs collected rolled on the Maroochydore leg, hand bathed at Yatala, delivered back dry and groomed.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the Maroochydore run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Priced from the piece

A clear figure for rugs in busy family homes

A household with children, a dog and a hallway runner deserves a straight answer about cost. We inspect the rug, give you one figure, and hold it through to the invoice.

Free pickup and deliveryDoor to door on the Maroochydore leg
Priced only after inspectionFibre, backing and dyes read at the floor
Hand washed at YatalaFull hand immersion, IICRC certified
$20 off every extra rugThe hallway and the lounge on one job
free re-wash guaranteeRug not up to scratch when it comes back? Let us know inside 48 hours of delivery and the whole wash is repeated free
What happens next
  1. 1
    Rolled at the doorFrom a hall, a garage or a front porch
  2. 2
    Inspected, then pricedOne figure, taken from the rug itself
  3. 3
    Hand bathed at YatalaImmersed whole, rinsed until nothing more comes
  4. 4
    Back in about 7 daysDried flat under control, groomed and rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
11,950 people, three schools, thirty parks

Rug washing Mountain Creek, along the creek the suburb is named for

A suburb that can name its own first day

Mountain Creek was named and had its boundaries formally set on 25 October 1986, taking its name from the creek that drains Buderim's southern slopes on the way to the Mooloolah River. Most localities on this coast carry a naming origin without a single confirmed date attached to it, so a suburb able to name its own first day is genuinely unusual in this fleet. It covers seven point three square kilometres eight and a half kilometres south of Maroochydore and sixteen and a half north of Caloundra, bordered by Buderim, Mooloolaba, Minyama, Sippy Downs and Parrearra. Eleven thousand nine hundred and fifty people lived here at the 2021 census, up from eleven thousand two hundred and fifty four, which makes it one of the more substantial suburbs anywhere on our Sunshine Coast run.

A suburb documented this precisely from its own beginning suits the way we work. No guessing at what something actually is.

Built in stages, each one dated

The build-out of this suburb reads as a sequence with dates on it. Mountain Creek State School opened on 1 January 1994. Mountain Creek State High School followed on 27 January 1995. Brightwater State School completed the set on 1 January 2012, alongside a Mooloolaba TAFE campus presence nearby. Three state schools across roughly two decades is the mark of a family suburb built for the long term rather than in one development push, and the housing follows the same pattern: established streets from the first phase sitting alongside newer estates like Brightwater. For us that means two kinds of household rug on one collection day. First-phase houses hold pieces bought two decades ago and never professionally washed. Newer estates hold recent purchases in rooms that see heavy daily traffic. Both are read on their own terms when we unroll them.

One creek, and two very different street levels

The creek that gives the suburb its name runs its whole length on the way to the Mooloolah River, and that produces a split character across a fairly compact footprint. Streets down near the water hold damp in the ground for long stretches, and rooms on the shaded side of a house in those streets rarely get a genuinely dry week through the wetter months. Higher ground in the same suburb dries out normally. The rugs show the difference clearly: pieces from the lower streets arrive with moisture in the base and sometimes the beginnings of a musty note, pieces from higher up arrive simply dirty. Both come clean in the same bath, because immersion clears whatever is trapped in the foundation, and the controlled drying room is what decides whether the lower-street rug stays right for the next six months.

Mountain CreekMooloolabaBuderimSippy Downsand the streets running the length of the creek
Twelve services, for 4557

Twelve services, for a suburb built school by school

Established streets beside newer estates like Brightwater, three state schools between them, and a creek running the length of the place on its way to the Mooloolah River.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Mountain Creek

Seven square kilometres between Buderim and the coast, built out around the creek that drains the plateau's southern slopes toward the Mooloolah River.

Family rugs take steady, repetitive traffic rather than occasional heavy wear, and it is the steady kind that grinds soil into a foundation. The rug is unrolled and read before anything is decided, hand bathed so the water gets right down, then dried flat where we control the air rather than the creek valley does.

  • Steady traffic, not occasional
  • Steady is what grinds it in
  • We control the air, not the valley

Rug Washing Mountain Creek

Full hand immersion for household wool and the synthetics that a suburb of school-age families gets through at a decent rate.

In a family house the rug that needs washing most is the one in the busiest room, and busy rooms drive grit down to where it does the damage. Only water moving right through retrieves it. What the fibre and the dyes can take is settled before mixing, and the rinse keeps going while anything is still lifting.

  • The busiest room needs it most
  • Grit goes where it does damage
  • Rinsed while anything still lifts
Most popular

Stain Removal

Juice from a school morning, food from a Friday night on the floor, and whatever the dog carried in from Brightwater's lake park.

In a house with children a mark is usually reported weeks after it happened, and that gap changes the method rather than the outcome we aim for. Testing sets what the fibre and the dye will accept, treatment follows from that, and afterwards you get told which marks moved and which have become part of the rug.

  • Reported weeks afterwards
  • The gap changes the method
  • Told what became permanent

Pet Stain and Odour

The family dog with a preferred sleeping spot, a cat with a grievance, and a rug in the middle of a busy house absorbing both.

Household animals return to the same square metre, so the deposit concentrates rather than spreads, and it is sitting in the backing well before anyone smells anything. Surface work never reaches it. A bath drives water right through the weave, enzymes break the source apart, and proper drying keeps the problem shut.

  • The same square metre, always
  • In the backing before you smell it
  • Flushed, settled, kept closed

Odour Removal

The stale note a house takes on after a wet school holiday indoors, and cooking that has worked its way into an open plan living room.

A busy household generates more smell than a quiet one and gets far less chance to air the place out, so odours end up in whatever is softest on the floor. A bath breaks the chemical hold and the rinse takes the substance out of the house entirely. We add nothing scented, because that produces two smells instead of none.

  • Less chance to air it out
  • The softest surface wins
  • Two smells instead of none

Rug Spot Cleaning

Provided the rug itself is sound, a single fresh mark is often dealt with on site, so the piece never has to leave the family home.

Most people reach for something under the sink and scrub, and that is precisely what leaves a lasting mark. The wool stops lying flat, the mark spreads outward, and a pale outline remains where a small spot used to be. We test, work gently, comb the wool back, and say plainly when the bath is required.

  • Something under the sink
  • A pale outline where a spot was
  • Plain when the bath is required

Rug Steam Cleaning

Hot water extraction for the hard-wearing synthetics a family suburb runs on: hallway runners, playroom pieces and entry matting.

Machine-made and synthetic pieces handle this comfortably and are down again the same day, which matters when the hallway is the only way through to the bedrooms. Use it on a hand knotted piece and the harm only becomes visible years afterwards. Build settles the route, and the choice we made is stated openly.

  • The only route to the bedrooms
  • Back on the floor within hours
  • Harm visible years later

Rug Dry Cleaning

Low moisture work for the inherited pieces in established streets, where colour was laid down before fixing was reliable.

Plenty of houses in the older part of this suburb hold one rug that came from a grandparent rather than a shop, and some of those cannot meet water safely. A colour test on the reverse answers the question quickly. Where water is unsafe we work compound in sections, since a bled dye is not something anyone reverses.

  • From a grandparent, not a shop
  • A colour test answers quickly
  • A bled dye is not reversed

Water Damage Restoration

A washing machine hose, a hot water system in a garage, or creek-valley storm water reaching the lowest room in a low-lying street.

Streets close to the creek take storm water that has come off the plateau above them, which makes it a good deal dirtier than a burst hose indoors. Call as soon as you find it and tell us which kind it was. The rug is dried and stabilised before it is judged, and the judgement arrives ahead of any invoice.

  • Water that came off the plateau
  • Dirtier than a burst hose
  • Verdict before any invoice

Mould Rug Cleaning

A low-lying street, a rug pushed half under a wardrobe with no air reaching it, and the cold external wall a bed has stood against for years.

The creek keeps the lower streets damp even when the higher ground is dry, and a rug in a shaded room down there rarely gets a properly dry week. The bath is treated so what has grown leaves together with the layer beneath, rinsing removes the pair, and the dry takes away the damp that began it.

  • Lower streets stay damp
  • Rarely a properly dry week
  • Growth, residue, moisture gone

Rug Moth Treatment

Wool disappears in the parts of a family house nobody visits: beneath a bed, behind a full wardrobe, inside a linen press.

In a busy house the untouched places are untouched for years rather than months, which gives moths as long as they need. The treatment goes into the bath itself so nothing survives it at any stage, and the honest scale of the damage becomes visible only once the loose fibre has rinsed out.

  • Untouched for years, not months
  • Nothing survives at any stage
  • Scale visible after rinsing

Stain Protection

An optional clear finish, offered once the wash is complete, and worth weighing up where pale wool shares a house with young children.

For a family the value is the few seconds between the spill and the tea towel. Kept at the surface of the wool, liquid comes away before anything structural below is involved. That is the extent of the finish and it is not immunity from anything. Handle, sheen and colour come back untouched.

  • The seconds before the tea towel
  • Not immunity from anything
  • Handle and sheen untouched

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
An area on a listing, one bath

Our Sunshine Coast office, and the room the rug is washed in

Our Sunshine Coast office

Premier Rug Cleaning Sunshine Coast

(07) 5227 8733

There is no counter of ours anywhere on the Sunshine Coast. The listing shows the area we cover, our driver comes to the house on the run day, and the washing all happens at Yatala.

From the creek to the wash floor

Every rug lands in one placeWhatever we collect here is hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
About an hour and forty minutesOut to the Bruce Highway and south past the Glass House country to the M1, roughly 135 to 140 kilometres.

We absorb that drive and it is not reflected in your figure. Mountain Creek runs with Mooloolaba and Maroochydore on the same day, and the collection window is confirmed once the route is set.

Three Mountain Creek facts

A gazettal date, three schools in three decades, and thirty parks

A family suburb with an unusually complete paper trail.

Named and bounded on one specific day

Mountain Creek was named and had its boundaries formally set on 25 October 1986, taking its name from the creek draining Buderim's southern slopes toward the Mooloolah River.

A place documented this clearly from its own start suits how we prefer to work, which is knowing exactly what something is rather than making a reasonable guess at it.

Three schools across three decades

Mountain Creek State School opened on 1 January 1994, Mountain Creek State High School on 27 January 1995, and Brightwater State School on 1 January 2012, with a Mooloolaba TAFE campus presence alongside.

A suburb built school by school over two decades is full of family households whose rugs take daily traffic, and those are exactly the pieces our re-wash guarantee was written for.

More than thirty parks in one suburb

Mountain Creek runs more than thirty recreational parks and reserves, among them Brightwater Community and Lake Park and the Mountain Creek Riparian Reserve along the waterway itself.

A suburb this well parked and this well populated sends a steady stream of family rugs onto our run, and each one is assessed honestly no matter how many others come in the same day.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Mountain Creek

Rated 5.0 ★ from 8 customersaround Mountain Creek, collected directly from our customers after every clean.

on 03 Apr 2022
A fresh cowhide rug after the pet accident in Mountain Creek
Our dog had one accident on the cowhide rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The Mountain Creek pickup was handled well.
Holly Doyle
from Mountain Creek
on 03 Aug 2022
Underlay made it sit better in Mountain Creek
We asked about protection because the Persian rug sits where the kids eat snacks. I wanted it cleaned before guests came through again. They explained the options after collecting it from Mountain Creek. The room looks tidier now the corners are not creeping around. It was good to have the backing and the fibres considered together, not just the top surface. For the new spills, it was more than I could manage at home.
Celeste Nguyen
from Mountain Creek
on 17 Jul 2022
Easy pickup for our shag rug in Mountain Creek
The shaggy rug had started to make the hallway feel tired. The colours look clearer, the room feels cleaner, and the service was simple from booking to return. The Mountain Creek pickup was handled well.
Renee Barker
from Mountain Creek
on 29 Aug 2020
Water mark improved in Mountain Creek
With kids using the entry every day, I wanted the rug practical again. The smell has gone and the rug still has its natural texture.
Adrian Mills
from Mountain Creek
on 24 Jan 2024
Saved after the leak in Mountain Creek
We sent the modern synthetic rug in after water came under a door. The colour looks more even than I expected. The problem is no longer the first thing I see when I enter the room.
Luke Davidson
from Mountain Creek
on 24 Nov 2020
Easy pickup for our wool rug in Mountain Creek
I finally booked the wool rug from Mountain Creek after putting it off. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. It saved us from replacing a rug we still liked. I liked that the advice was honest before the work started.
Erin Palmer
from Mountain Creek
on 20 Jul 2021
Easy pickup for our synthetic rug in Mountain Creek
We had put this off for ages, mostly because the synthetic rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the nursery.
Tessa Williams
from Mountain Creek
on 18 Apr 2022
Careful cleaning for a delicate silk rug in Mountain Creek
I had tried spot cleaning the silk rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. The Mountain Creek pickup was handled well.
Kate Doyle
from Mountain Creek
All customers

Mountain Creek first, then every other suburb

The cards above were written by Mountain Creek households. The larger figure covers the whole service area.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The Maroochydore leg

Collected alongside Mountain Creek

These neighbours share the same scheduled day.

Good to know

Mountain Creek questions, answered plainly

We have children and a dog. How often should a rug be washed?

In a household like that, every eighteen months to two years suits most pieces, sooner if there has been a specific incident. The reason is grit rather than appearance. Soil works down to the knots and cuts fibre every time somebody crosses the room, long before the rug looks like it needs anything.

How is a Mountain Creek rug priced?

By what the piece is. Construction, size and the condition it arrives in produce the number, and collection and return are already covered inside it. Once the rug has been inspected the figure is fixed for good. A rug too worn for a wash to be worthwhile gets that answer rather than a quote.

Our street is close to the creek. Does that matter?

It does. The lower streets hold damp in the ground for weeks at a time, and a rug in a shaded room down there keeps moisture in its base long after the surface feels dry. That is where mustiness begins. If a room smells and the rug looks fine, smell the underside first.

The dog has urinated in the same spot and it has started to smell. Fixable?

Almost always. A favourite spot concentrates urine in one small area of backing rather than spreading it, so surface cleaning has never once been near the source. A full bath flushes the whole weave, an enzyme stage handles what generates the smell, and we tell you honestly if the colour underneath has suffered.

Do you also collect at Mooloolaba, Buderim and Sippy Downs?

Those three run with us on the same day, along with Maroochydore, Kuluin and Parrearra. Family households here regularly send three or four rugs at once from different rooms, and every rug beyond the first has $20 off across the collection.

Can a rug be back before visitors arrive at the weekend?

Often, though it depends on when you ring. The usual turnaround is about 7 days, and a 48-hour express service is available at extra cost for a genuine deadline. Give us the date on the first call and we plan the collection back from it.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
Scroll to Top