Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

24 km from Tweed Heads, 45 from Byron

Rug Cleaning Tanglewood,
Midway Between Two
Names

Farm blocks on inland Tweed country roughly halfway along the run between the border and Byron Bay. The rug goes rolled, is bathed by hand, and comes back dry through.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • 48 hour express available at additional cost
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Midpoint, standard price

One reading, one number, no drift

Everything is quoted from the rug after somebody has handled it, and the number does not move between your gate and the delivery. Where a piece is genuinely not worth the outlay you get told that on the spot, and finding out costs you nothing at all.

Free pickup and deliveryAt the gate, on the Duranbah run day
Handled before quotingFibre, foundation and dye checked in person
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugSend the door mat and the runner too
free re-wash guaranteeTell us within 48 hours of the return and we run the rug through the bath again ourselves
What happens next
  1. 1
    Rolled at the gateOff a verandah, out of a shed or a hallway
  2. 2
    Read, then costedOne figure, worked out on the spot
  3. 3
    Bathed at YatalaUnder water whole, rinsed until it runs clean
  4. 4
    Back in about 7 daysDried flat, groomed and rolled for the return
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
97 in 2016, 104 in 2021

Rug washing Tanglewood, halfway along the Northern NSW run

Twenty four kilometres one way, forty five the other

Tanglewood sits about twenty four kilometres south of Tweed Heads and forty five north of Byron Bay, which puts it almost exactly midway between the two points we use to describe the ends of this region. That is not a poetic observation, it is an operational one. A locality at the middle of a long run is a natural stop rather than a detour, so the van reaches it as part of the ordinary sequence instead of a special arrangement. Six metres above sea level, it borders Duranbah and sits inside the confirmed Tweed farming crossroads that also takes in Tumbulgum, Stotts Creek, Cudgen, Eviron, Kings Forest, Farrants Hill and Cabarita Beach. All of them are on our list, which is why nothing here ever needs a second trip.

A coastal postcode number on inland farmland. Worth saying out loud, because the number does not describe the ground.

The postcode says beach, the ground says farm

Tanglewood carries the same postcode number as the Bogangar and Cabarita Beach strip, and it is not a beach locality. This is inland farming country, acreage and farm blocks, and the housing and the soil both reflect that rather than reflecting the coast. It is an ordinary postal quirk rather than an error, and we mention it because the number quietly misleads people about what they are looking at, including tradespeople who have not been out here before. For rug work the distinction matters. Coastal homes bring us sand and salt. This ground brings us fine red volcanic soil, which behaves differently, sits deeper and colours more strongly. The right treatment is the same immersion wash either way, but knowing which problem is in front of us before we open the rug saves a conversation and sometimes saves a mistake.

Inland, and still inside the caldera

Being back from the beach does not put a house out of the region's weather, it just changes which half of it arrives. Inland Tweed country sits inside the same caldera that governs everything here, and the air holds moisture for days at a stretch through much of the year. Nothing indoors dries fully in between. A rug on a farm floor therefore carries two things at once and they get confused constantly: soil that has migrated to the base of the pile over years, and damp sitting alongside it down in the lower fibre, entirely masked by a surface that feels dry when you touch it. The smell reaches the room first, well before any visible sign. One wash clears both, and controlled drying afterwards is what stops the pair of them returning inside a season.

All twelve, for 2488

Twelve services, for inland farming country

Acreage and farm blocks six metres above sea level, on ground that behaves nothing like the coastal strip its postcode number belongs to.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Tanglewood

A hundred and four people on farm blocks between the border and Byron Bay, about sixty six minutes out.

Farm rugs arrive carrying the ground they live on, and the ground here is red soil that stains as much as it soils. Every piece is opened flat and assessed by hand before water is involved, so the foundation and the dyes govern the treatment. Then it goes fully under, gets rinsed until nothing further leaves it, and dries in a room where heat and airflow are set rather than hoped for.

  • Ground that stains as much as it soils
  • Assessed by hand before water
  • Set rather than hoped for

Rug Washing Tanglewood

A full hand bath for the wool and cotton pieces that make up most of what is worth keeping in a farm house.

Ask what a decade of farm traffic does to a rug and the answer is not on the surface. Soil moves down through the pile until it reaches the knots, where it stays, cutting at fibre under every crossing and killing colour from underneath. There is no dry route to that layer. Submersion is the route, the rinse is the exit, and dye testing beforehand sets how hard the bath may work.

  • Killing colour from underneath
  • Submersion in, rinse out
  • Testing sets how hard it works
Most popular

Stain Removal

Red soil off a farm track, spills at a kitchen table, and marks that arrived under a previous owner entirely.

Red volcanic soil is the difficult one on this country, because it behaves like a pigment rather than a deposit and it goes in deep. We test what the wool and the surviving dye will withstand, treat to that ceiling and no further, and afterwards give a mark by mark account. Some of this ground's soil marks are permanent and we say so rather than promising a result we cannot produce.

  • A pigment rather than a deposit
  • To the ceiling and no further
  • Said rather than promised

Pet Stain and Odour

Farm dogs in and out all day, and one rug near the door that has been on the receiving end for years.

The reason nothing has worked is that nothing has reached it. Repeated urine passes through the pile and settles into the foundation, several layers below where a spray or a powder acts. Immersion works down at that depth and lifts the deposit away with the water. Enzymes then break the odour compounds apart properly, and drying under control stops a humid stretch reviving the whole thing.

  • Nothing has reached it
  • Several layers below the spray
  • A humid stretch revives nothing

Odour Removal

Smoke from a burn-off, a musty run of days after rain, and whatever the working dogs have contributed lately.

Odour lives in a chemical bond with the wool, which is exactly why putting a rug over a fence for a day accomplishes nothing you can measure afterwards. A wash breaks that bond and the rinse takes the products away entirely. Nothing scented is ever applied to finish, because laying a fragrance over a smell leaves a household noticing two things instead of being rid of one.

  • A chemical bond with the wool
  • A day on the fence does nothing
  • Rid of one, not noticing two

Rug Spot Cleaning

Where the rug underneath is sound and the mark is new, doing the work at the property usually beats sending it away.

The spill is rarely what ruins a rug. What gets done about it in the first ten minutes usually is. Vigorous work flattens the wool and pulls dye sideways into pile that was untouched, and the pale ring is the thing everybody sees afterwards. We test what is safe, keep the pressure very light, comb the pile back into line, and say plainly when a bath is the only real option.

  • Rarely the spill itself
  • The ring is what everybody sees
  • Plainly said when a bath is needed

Rug Steam Cleaning

Synthetic construction changes the answer. On machine-made pieces and door mats, hot water extraction is the correct method.

Rugs of that build take the treatment easily and go back down within hours, which is what a farmhouse with a working door wants. Push a hand knotted wool piece through the same process and the harm arrives years later, at a point where it looks like ordinary ageing. We work out how a rug is constructed before choosing a method, and we tell you which of the two you have.

  • A farmhouse with a working door
  • It looks like ordinary ageing
  • Told which of the two you have

Rug Dry Cleaning

The dry route, for rugs whose colour was never reliably fixed or whose backing has already gone hard.

Most farmhouses out here have one inherited piece considerably older than everything else in the room, and a share of those will not survive being wetted. Nothing on the front face gives that away. The reverse does, and a swab there settles it quickly. If water is out, the rug is taken section by section with dry compound, which is slower and achieves less, and that is put to you before you agree to it.

  • One piece older than the room
  • The front tells you nothing
  • Stated before you agree

Water Damage Restoration

A pressure pump fitting letting go under a house, or a split flexible hose behind a laundry cupboard.

Household water is a question of how fast rather than how much. Wool starts to smell two days after getting wet and starts growing inside a week, and past that the job stops being a clean and becomes a treatment. Ring the day it is found, and tell us whether it came from a tap or a drain, because those two answers lead down different roads. Drying happens first. The assessment that follows is free.

  • How fast, not how much
  • Different problems entirely
  • Assessment afterwards, and free

Mould Rug Cleaning

A rug rolled and left in a shed over a wet season, or grey coming through the back of one nobody had shifted.

Inland from the beach but still inside the caldera, this country holds its damp for days, and nothing under a roof gets fully dry while it does. That is all growth asks for. Treated washing clears the colony and the film it has bedded into, the rinse water removes the pair of them, and the drying room takes away the damp responsible. Skip that stage and it recurs.

  • It holds its damp for days
  • Both leave with the rinse water
  • Skip the drying and it recurs

Rug Moth Treatment

Wool in a spare room, wool under heavy furniture, wool wherever a farmhouse goes months without a rearrangement.

Moths depend on being left alone rather than on numbers, and a farm house with rooms nobody uses provides exactly that. Treated washing finishes eggs, larvae and adults in one pass instead of a run of return visits, and the fibre already lost goes out with the rinse rather than clouding what is left. Only at that stage can the loss be judged accurately, and we take you through it then.

  • Left alone rather than numerous
  • One pass, no return visits
  • Judged accurately at that stage

Stain Protection

An optional finish once the wash is done, worth pricing on light wool in a house at the end of a red soil track.

What it does is slow a spill down, and slowing a spill down is worth more on this country than most, because red soil in liquid form is close to a dye. A few extra seconds on the surface is the entire window a cloth has. Below the pile the outcome is fixed. Feel, sheen and colour are unchanged, and on some rugs we would say leave it.

  • Red soil in liquid form
  • The entire window a cloth has
  • On some rugs, leave it

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Nowhere to call, one tank

One listing for the Tweed, and one tank at the end of it

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

A service area listing rather than an address you can call at. It shows the country we work through, a driver comes to the gate, and every rug is washed at Yatala.

Out to the highway and north

The same room every timeAll hand washing is carried out at Unit 9/38 Computer Rd, Yatala QLD 4207.
A bit over an hourAcross the farmland to the highway and north over the border, about eighty seven to ninety one kilometres.

The drive is our cost, not yours. Tanglewood is collected with Duranbah and Cabarita Beach, and the window is confirmed once that day is scheduled.

Three Tanglewood facts

A midpoint, a misleading postcode, and steady growth

Farming country that the map numbers describe rather badly.

Inland farmland on a coastal postcode number

Tanglewood borders Duranbah at the centre of a confirmed Tweed farming crossroads that also includes Tumbulgum, Stotts Creek, Cudgen, Eviron, Kings Forest, Farrants Hill and Cabarita Beach, while carrying the same postcode number as the Bogangar and Cabarita Beach coastal strip.

Coastal addresses bring us sand and salt, this ground brings red volcanic soil, and knowing which is coming saves both a conversation and occasionally a mistake.

Roughly midway between the border and Byron

Tanglewood sits about twenty four kilometres south of Tweed Heads and forty five kilometres north of Byron Bay, close to the midpoint of the wider run between our two furthest Northern NSW reference points.

Being on the way rather than off it is why a single rug from a farm block here never turns into a special trip or a surcharge.

Ninety seven to a hundred and four

The population grew from 97 at the 2016 census to 104 in 2021, modest but real growth for a locality of this size.

Settled farming households keep good rugs for decades, and a rug kept for decades is exactly the sort a full wash transforms.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Tanglewood

Rated 4.9 from 8 customersaround Tanglewood, collected directly from our customers after every clean.

on 31 Dec 2020
Cleaner after garden traffic in Tanglewood
Garden dirt was bothering me more each week, especially when the room was closed up. The woven rug had garden dirt through the entry end. The red marks are much softer now and the rug looks brighter overall.
Nick Cross
from Tanglewood
on 28 May 2025
Clean again after pets in Tanglewood
I had tried blotting the cat urine spot on our nursery rug, but the smell was still there. The backing was checked properly, which mattered because the smell was not just on the surface. The rug feels fresh, and the dog has stopped sniffing that corner. The rug feels more settled in the room now.
Melissa Barrett
from Tanglewood
on 18 Dec 2023
Easy pickup for our wool rug in Tanglewood
The wool rug from our Tanglewood home needed proper attention. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. It saved us from replacing a rug we still liked. The Tanglewood pickup was handled well.
Emily Mitchell
from Tanglewood
on 10 Apr 2025
Pet accident sorted on our area rug in Tanglewood
The pet odour in our area rug kept coming back whenever the room warmed up. After the clean it smells neutral again, not perfumed, and the family room feels usable. The Tanglewood pickup was handled well.
Sienna Henderson
from Tanglewood
on 02 May 2022
Clean before handover in Tanglewood
The inspection was coming up, and the Scandi rug needed to look properly cleaned. It took one job off the move-out list. It was a relief to stop noticing the same problem every day.
Hayley Barrett
from Tanglewood
on 07 Apr 2026
Old stains are much less obvious in Tanglewood
The set-in marks on our designer rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. The Tanglewood pickup was handled well.
Willow McKenzie
from Tanglewood
on 01 Aug 2023
A practical clean for our shag rug in Tanglewood
The shaggy rug was starting to make the nursery feel less fresh. The shaggy rug came back fresher, softer and ready to use again in the lounge. I liked that the result looked clean without being overdone.
Hannah Miller
from Tanglewood
on 31 Dec 2023
Easy pickup for our Scandi rug in Tanglewood
I was fairly fussy about this rug, mostly because the Scandi rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the entry.
Thomas Bennett
from Tanglewood
All customers

Tanglewood cards first, then the whole Tweed

The cards above were left by Tanglewood households. The larger figure counts every locality on our runs.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The farming crossroads around it

On the same farmland leg as Tanglewood

Inland first and then out to the strip, in the order the driver actually covers them.

Good to know

Tanglewood questions, answered plainly

Is a farm block this far inland actually on your run?

Yes, and it is a natural stop rather than a detour. Sitting midway between Tweed Heads and Byron Bay puts Tanglewood on the ordinary sequence of the farmland leg, so a single rug is a normal collection and the distance never appears on your quote.

How is the price for a Tanglewood rug worked out?

From the rug alone. Its construction, its size, its fibre and its condition give us the figure. The address plays no part, and what the driver quotes at the gate is what gets invoiced when the rug is returned.

Red soil has gone right into a pale rug. Is that coming out?

Partly, and how much depends on how long it has been there. Fine red soil behaves more like a dye than a dirt, so a bath removes a great deal of it while the oldest marks can be permanent. The driver will give you an honest estimate at the gate rather than a confident promise.

The dog has urinated in the same place near the door repeatedly. Recoverable?

In most cases. Repeated urine ends up in the foundation, well beneath where any spray or powder can act, which is why the smell survives every attempt. Immersion reaches that layer and takes it out, enzymes then break down the odour compounds, and any dye loss underneath is shown to you at the assessment.

Do you collect from Duranbah, Cabarita Beach and Kings Forest too?

All three are on this leg, along with Round Mountain, Cudgen and Stotts Creek. Blocks out here sit well apart, so a shared stop suits everybody, and the second rug onward is $20 off each.

Should we vacuum before the rug is collected?

There is no need at all. Anything loose on the surface leaves in the bath regardless, and a rug that arrives exactly as it lives gives us a better picture of what it has been putting up with. Roll it if that is easy, and put it where the driver can reach it.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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