Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Red soil country, 226 residents

Rug Cleaning Duranbah,
the Farming One, Not
the Beach

Two places carry this name and they sit fifteen kilometres apart. This is the inland one, working farms on volcanic soil east of Murwillumbah, and it is the address our valley run comes to.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the scheduled Cudgen run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Identify, then quote

We work out what it is before we work out what it costs

Getting the identification right is most of this job. Two rugs the same size and colour can want completely different treatment once you know how they were made, and guessing is how rugs get ruined. We identify first, price second, and the price we give you is the price you pay.

Free pickup and deliveryOff the farmhouse door on the valley run
Judged before it is pricedNothing gets a price before it gets a proper look
Hand washed at YatalaFull hand immersion at Yatala, IICRC certified
$20 off every extra rug$20 off every additional rug in the load
free re-wash guaranteeSay the word inside 48 hours of the rug reaching home and we rewash it free
What happens next
  1. 1
    Collected at the gateRolled and lifted by the driver
  2. 2
    Identified, then costedConstruction, fibre, dye, then a figure
  3. 3
    Immersed by handWhole rug in water, rinsed until it runs clean
  4. 4
    Returned in about 7 daysFlat drying, a groom, then rolled up
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
401 in 2006, 226 in 2021

Rug washing Duranbah, an hour and a bit from the wash floor

Which Duranbah, and why we always ask

There are two places on the Tweed carrying this name and they are about fifteen kilometres apart. One is Duranbah Beach at the mouth of the Tweed River, known to surfers as D-Bah and officially recorded as Flagstaff Beach. The other is this one: a rural farming locality twenty one kilometres south of Tweed Heads and fifteen kilometres east of Murwillumbah, on red volcanic soil, with working farms and quiet acreage blocks instead of a surf break. Locals know the difference without thinking about it. Search engines and delivery drivers frequently do not, and neither do people booking a service over the phone from interstate. So we ask, every time, and we would rather ask a question that sounds obvious than send a van fifteen kilometres in the wrong direction. It is the same instinct that makes us check a rug's construction before choosing a method instead of assuming.

Asking an obvious question costs nothing. Assuming the answer costs somebody a wasted morning, or a ruined rug.

Red soil, working farms, and what that does to a floor

The ground here is some of the most fertile in the district, which is exactly why it is farmed and exactly why it is a problem indoors. Volcanic red soil is fine-grained. It comes in on boots, on the wind, on a dog, and it does not sit politely on the surface of a rug waiting to be vacuumed up. It travels down through the pile to the knot line where a vacuum head has no useful effect at all, and it carries pigment, so it dulls the colour as well as abrading the fibre. Farmhouse rugs from this country arrive with a load in the base that the owner has usually mistaken for wear, and they leave looking like a different rug. That is not a sales line, it is just what happens when you take out ten or twenty years of soil that no amount of surface work was ever going to reach. The population here has eased from 401 in 2006 to 226 in 2021, which we will state as it is rather than dress up, and it means a smaller number of houses holding rugs that have generally been in place a long time.

Damp between the coast and the caldera

Sitting inland of the beaches and short of the deeper valley, Duranbah gets damp air from both directions and holds it. Here is the part worth being blunt about: getting soil and smell out of a rug is not a difficult trick, and plenty of operators can do it in your lounge room. The difficult part is what comes next. A rug that is not dried right through will hand the smell back inside a month, and no farmhouse in February can dry one right through. That single limitation is the entire argument for the rug leaving the property, riding out with the driver, and coming back roughly a week on.

DuranbahCudgenEvironStotts Creekand the farm roads running out toward Tumbulgum
All twelve, for 2487

Twelve services, for the inland Duranbah

Working farms and homesteads on volcanic red soil, twenty one kilometres south of Tweed Heads and fifteen east of Murwillumbah.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Duranbah

Farming country on red volcanic soil, bordered by eight other localities, and about an hour and five minutes from the wash floor.

Getting the identification right is the part that protects the rug. A machine-made piece and a hand knotted one can look close enough at a glance and want opposite handling, and choosing wrong is how good rugs get ruined by people meaning well. We work out what you actually own first, say it out loud, and let that decide the method rather than the other way round.

  • Identification protects the rug
  • Close at a glance, opposite in handling
  • What it is decides the method

Rug Washing Duranbah

Full hand immersion for the wool that lives in farmhouses out on this red soil.

The soil here is the reason a wash matters more than usual. Volcanic red dirt is fine-grained, it travels indoors on boots and wind, and it works right down past the pile into the foundation where a vacuum has no chance of reaching it. It also stains. Immersion floats that load out from underneath instead of dragging it around the surface, which is the only way a farm rug genuinely comes back.

  • Fine grained, and it travels
  • Past the pile, into the foundation
  • Floated out from underneath
Most popular

Stain Removal

Marks from a working property, boot traffic, machinery grease, and whatever the dog brought in from the paddock.

On a farm the useful question is not what will come out but what will come out safely. Some marks can be pushed hard and the rug will take it. Others sit on wool with dye that has already been weakened by years of light, and hard treatment there costs you more than the stain does. We test first, work inside that answer, and tell you which category you are in.

  • Safely, not just possibly
  • Weak dye limits the pressure
  • You are told which category

Pet Stain and Odour

A working dog that gets inside occasionally, and one particular spot that keeps getting used.

Urine is not a surface problem and treating it as one is why it keeps coming back. The material goes down into the backing and stays there, adding up with each repeat until warm weather brings the whole lot forward at once. A bath reaches that depth and floats it out, enzyme work breaks apart what is producing the smell, and the drying room removes the moisture that lets it repeat.

  • Not a surface problem
  • It adds up with each repeat
  • Warm weather brings it forward

Odour Removal

A closed-up farmhouse room, damp air off the paddocks, and a rug that has started announcing itself.

The smell in a country rug usually has a cause you can name, and naming it changes what we do. Damp held in the base needs different work from a spill that soaked in years ago. Guessing leads to the standard mistake, which is masking, and masking is the one approach that reliably fails. We find the cause, wash it out properly and dry the rug where the conditions are controlled.

  • Name the cause first
  • Masking reliably fails
  • Dried where it is controlled

Rug Spot Cleaning

One fresh mark on a rug otherwise in good order, handled at the property rather than sent up the road.

What ruins a rug at home is almost never the spill, it is the twenty minutes of scrubbing afterwards. Pile gets crushed, dye gets dragged outward, and the corrected area ends up more visible than the original mark from any angle. Our people test what the fibre will take, use the least aggressive thing that shifts it, comb the surface true and stop while it still matches.

  • The scrubbing, not the spill
  • More visible from any angle
  • Stop while it still matches

Rug Steam Cleaning

Hot water extraction for the synthetic mats and runners that take the boot traffic in a farmhouse.

There is a right job for this and it is the tough synthetic gear near a back door, which handles the water, dries quickly and goes straight back down. Use it on hand knotted wool and you spend years of the rug's life for a result you could have had safely. Because construction decides this, we establish construction before we choose anything, and we tell you the answer.

  • The right job for it exists
  • Years spent for nothing gained
  • Construction established first

Rug Dry Cleaning

Low-moisture compound work for pieces that a full bath would put at genuine risk.

Farmhouses hold inherited wool that predates most of what is around it, and some of that cannot go into water. Dye that has already moved once will move again, and a foundation weakened by decades of dry heat may not carry the weight when wet. A reverse-side test settles it in a minute. Where the answer is no, we clean in sections at low moisture and say plainly that it achieves less.

  • Inherited wool, older than the house
  • Dye that moved once will move again
  • Achieves less, and we say it

Water Damage Restoration

A tank overflow, a pump failure or a pipe that let go somewhere between the shed and the house.

Speed is the whole game with a wet rug, because a soaked foundation starts surrendering strength within a few days and there is no way to put that back. Tell us on the day and tell us where the water came from, since a clean supply line and a dirty one lead to different treatment. Nothing is judged until the rug has been stabilised and dried.

  • Speed is the whole game
  • Strength does not come back
  • Judged only after drying

Mould Rug Cleaning

The bloom that turns up on the reverse of a rug in a farmhouse room nobody uses through the wet season.

Growth on a country rug tends to be worse than it looks, because what shows on the face is the smallest part of it. The colony sits in the pile with a residue that keeps it anchored, and taking the visible layer off leaves everything that matters in place. A full bath removes colony and residue together, the rinse carries them out, and controlled drying pulls the moisture level down out of range.

  • Worse than the face suggests
  • The visible layer is the smallest part
  • Moisture pulled out of range

Rug Moth Treatment

Wool quietly going in a spare room, a storeroom, or rolled up in a shed for a couple of seasons.

Storage on a property is where most of this starts, because a rolled rug in a shed is dark, undisturbed and left alone for months at a stretch. By the time anybody unrolls it the population has been through several cycles. A treated wash finishes all life stages in one pass, the loose fibre goes out with the water, and the remaining rug can then be honestly assessed.

  • A shed is ideal for them
  • Several cycles before anyone looks
  • Assessed honestly afterwards

Stain Protection

The optional clear finish, applied at the end of the wash, sensible where a light rug lives near a working door.

Put accurately, it widens the gap between a spill landing and a spill setting, and on a property where things get carried inside that gap is worth having. It does not stop soil, it does not extend the life of the rug and it is no substitute for washing. Sold as anything more than a short head start it is dishonest. It leaves handle and colour exactly as they were.

  • A short head start, no more
  • No substitute for washing
  • Handle and colour as they were

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
A region we drive, not a door you knock on

Our Northern NSW office, and the floor that does the washing

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

That listing covers the area we work rather than a building with a counter in it. The driver comes out to the property, and the rug stays with our own people until it is back at your door.

Off the farm and up the highway

One address does all the washingEvery Duranbah collection is hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
A bit over an hourOut to the highway then north on the M1, somewhere around 85 to 88 kilometres.

Duranbah goes on the same day as Cudgen and the Murwillumbah pickups, and there is no charge for the collection itself on that run.

Three Duranbah facts

A count going down, a name shared with the coast, and eight neighbours on the boundary

Quiet farming country that is easy to confuse with somewhere else, so we will be precise.

A count that has been easing for two decades

The population has moved from 401 at the 2006 census to 262 in 2011, 239 in 2016 and 226 in 2021, a genuine and gradual decline stated here as it is rather than dressed up.

Fewer households simply means fewer rugs, not lighter work on the ones there are. Each gets the full reading, farmhouse wool or a recent purchase alike.

Two places with one name, fifteen kilometres apart

This Duranbah shares its name with Duranbah Beach, the well known surf break at the mouth of the Tweed River, and the two are genuinely different places about fifteen kilometres from each other.

Two places, one name, and a van that has to arrive at the right one. We ask which Duranbah before anybody drives anywhere, and we take the same trouble over which rug is whose.

Eight boundaries, one crossroads

Duranbah borders eight other localities: Tumbulgum, Stotts Creek, Cudgen, Eviron, Kings Forest, Farrants Hill, Tanglewood and Cabarita Beach, a genuine crossroads of small Tweed names between the coast and the valley.

Farmland this well connected to places we already collect from is exactly the sort of settled crossroads we know well before we ever pull into a Duranbah driveway.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Duranbah

Rated 4.9 ★ from 8 customersaround Duranbah, collected directly from our customers after every clean.

on 24 Feb 2023
Rug feels cleaner in Duranbah
Vacuuming was not doing much for the everyday grime in our hallway runner. The collection made sense because the rug was too bulky for my car. The traffic areas are lighter, but it still looks like our rug. The problem is no longer the first thing I see when I enter the room.
Minh Lambert
from Duranbah
on 12 Jun 2024
Easy pickup for our shag rug in Duranbah
Our Duranbah home felt ready for the shaggy rug to have a proper reset. The pickup from Duranbah was straightforward, and the whole process was easy.
Eloise Palmer
from Duranbah
on 19 Nov 2021
Stored rug revived in Duranbah
The wool rug had been in the garage and needed a proper refresh. The process was easy, especially because we were moving furniture around. The refresh made it feel part of the house rather than something from storage. The result was better than another round of spot cleaning.
Molly Brooks
from Duranbah
on 06 Oct 2025
Easy pickup for our synthetic rug in Duranbah
I had tried spot cleaning the synthetic rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. The Duranbah pickup was handled well.
Jade Douglas
from Duranbah
on 10 Feb 2022
Gentle clean for a special rug in Duranbah
They explained the process and collected it carefully from Duranbah. The rug was valuable to us, so I wanted someone to check it before washing. It came back cleaner while still looking like the same old rug.
Alex McCarthy
from Duranbah
on 13 Jun 2026
A fresh cowhide rug after the pet accident in Duranbah
I finally booked the cowhide rug from Duranbah after putting it off. The pet stains were the main worry, and they flushed the smell out instead of just masking it. It saved us from replacing a rug we still liked. The Duranbah pickup was handled well.
Samantha Liu
from Duranbah
on 20 Dec 2022
Easy pickup for our wool rug in Duranbah
I was after a practical result for the wool rug, not a sales pitch. After the full wash it felt fresher underfoot and no longer had that old-room smell. I liked that the advice was honest before the work started. The Duranbah pickup was handled well.
Tara Wilson
from Duranbah
on 27 Oct 2021
Easy pickup for our machine-made rug in Duranbah
The free door-to-door pickup made a bigger difference than I expected in Duranbah. Premier collected our machine-made rug, kept the quote clear and brought it back brighter.
Angus Hill
from Duranbah
All customers

From this red-soil country, and from every other address

The cards above were written at Duranbah addresses. The count underneath takes in the whole service area.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
A crossroads of eight

Collected the same day as Duranbah

The valley run threads these together, from the cane flats out to the coastal edge.

Good to know

Duranbah questions, answered precisely

Are you talking about the beach or the farming locality?

The farming locality, inland and east of Murwillumbah. The surf break of the same name is about fifteen kilometres away at the mouth of the Tweed. We confirm which one you mean when you book, because both are in our service area and the runs are on different days.

The rug is stained red right through. Is that permanent?

Often not. Red soil carries pigment and it packs into the foundation where vacuuming cannot touch it, so it reads as staining when a lot of it is simply a heavy load of soil. A full immersion wash floats it out. Where it has genuinely bonded to the fibre we will say so at the assessment.

We are out on a farm road. Will you actually come?

Yes. The valley run comes through this country on its scheduled day regardless of how many rugs are waiting, and the driver comes to the property rather than asking you to meet him. The distance is our cost and it does not appear on the quote.

There is a patch of dried dog urine that has been in the rug a long time. What can be done?

In most cases it can be dealt with, and sooner is better because each repeat has added to the quantity already held in the foundation. A bath reaches that depth and floats the deposit clear, enzyme treatment dismantles the compounds behind the odour, and drying under control keeps the smell from returning once the weather warms.

Do you collect from Cudgen and Eviron on the same day?

Yes, along with Stotts Creek, Tumbulgum and Kings Forest as the run works through this stretch. When two or three properties on the one road send at once the whole day runs smoother, and $20 off applies to each rug beyond the first.

How is the price decided?

From the rug alone. Size, construction, fibre and condition are the only inputs. Neither the address nor the drive affects the figure, because collection and delivery are part of what we do rather than an extra. The number is set at inspection and does not change afterwards.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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