Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Released as a planned estate in 2002

Rug Cleaning Casuarina,
a Suburb Drawn Before It
Was Built

A beachside estate laid out on paper in 2002 and now one of the larger settled communities on the Tweed Coast. Hard floors, large rugs, sand in everything, and a wash floor an hour north.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the coastal run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Sand, salt and a straight answer

A figure that holds, and no guessing beforehand

Large coastal rugs are the easiest thing in this trade to underquote and then revise upward. We do not work that way. The rug is opened out, read, and priced once. That number is what you pay, and if a wash will not achieve what you are hoping for, we say that instead.

Free pickup and deliveryTo the door, on the coastal run day
Nothing quoted unseenFibre, backing and dye stability checked
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugSend the deck piece with the living room one
free re-wash guaranteeTell us within 48 hours of the rug returning and it goes straight back into the bath at our cost
What happens next
  1. 1
    Rolled at the doorOff tiles, out of a garage or a store room
  2. 2
    Opened out and pricedOne figure, taken from the rug itself
  3. 3
    Bathed by hand at YatalaImmersed whole, rinsed until it runs clear
  4. 4
    Back in about 7 daysDried flat under control, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
3,256 residents, released 2002

Rug washing Casuarina, in the middle of the coastal loop

Drawn first, lived in second

Casuarina was released as a purpose-planned beachside housing estate in 2002 on a stretch of coast that had been open land before it. That order of events, the plan first and the houses afterward, is unusual on the Tweed and it shows in the place. The streets and lots were laid out from the outset for the way people actually wanted to live on this coast, with large beach houses alongside holiday and residential resorts, and Casuarina Public School arrived with the estate rather than being retrofitted into it years later. The population reached 3,256 at the 2021 census at a median age of 41, which makes this one of the larger settled communities on the coastal strip rather than a holiday enclave that empties in winter.

A house that was designed rather than accumulated still fills up with rugs nobody planned for, and that is where we come in.

Hard floors, and the rug doing all the work

Planned coastal housing means tiles and timber rather than wall-to-wall carpet, which changes what a rug is for. It is no longer decoration laid over something soft; it is the soft thing. It defines the living area, absorbs the traffic, catches the sand and takes every spill that happens in the middle of the house. A rug in that position ages at a rate that surprises people who bought it four years ago and have vacuumed it faithfully ever since. Vacuuming is not the problem, it is simply not enough: it reaches the upper part of the pile and leaves the sand at the base, which is where the wear actually happens. Nothing short of immersion gets that out, which is the honest reason these rugs need to leave the house occasionally.

Salt in the air, sand in everything

Being this close to open water puts two things into a house continuously. Salt arrives on the air and settles into everything textile, where it holds moisture against the fibre and keeps a rug slightly damp even in dry weather. Sand arrives on feet, on dogs and on towels, and works downward until it reaches the knots. The two together are worse than either alone, because damp fibre grips sand and holds it in place. What that produces over a few seasons is a rug that looks flat rather than dirty, and whose owner assumes it has simply worn out. Very often it has not. A bath removes the salt and the sand at once and returns colour everybody had given up on, and the honest assessment tells you in advance whether yours is that kind of rug or genuinely finished.

CasuarinaKingscliffCudgenKings Forestand south along the coast toward Bogangar
All twelve, along 2487

Twelve services, for a coast that plans ahead

Three thousand two hundred residents on streets that were drawn before anyone lived on them. Big rugs on tiled floors, salt in the air, and sand that never entirely leaves a house.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Casuarina

A planned beachside suburb of about three thousand two hundred people, seventeen kilometres south of Tweed Heads and squarely between Kingscliff and the coast road.

Sand is the defining problem here and it is badly understood. It is not dirt on a surface, it is a hard mineral working down to the base of a pile where it grinds at the knots under every footstep. Vacuuming reaches the top third. The rest stays and keeps cutting. Getting it out means water, and water means the rug leaves the house.

  • Sand is a mineral, not dirt
  • A vacuum reaches the top third
  • The rest stays and keeps cutting

Rug Washing Casuarina

Hand immersion for the large floor pieces that define an open living area and take every bare foot that comes in off the beach.

A big rug in an open plan house is doing structural work. It marks out where the living happens, absorbs the traffic that used to spread across several rooms, and takes the full load of a household in one place. That concentration is why coastal rugs age faster than their owners expect. Immersion is the only process that reaches the whole depth of a pile carrying that much use.

  • A big rug does structural work
  • The load concentrates in one place
  • Immersion reaches the whole depth
Most popular

Stain Removal

Sunscreen worked into pale wool, red wine on a summer evening, and the greasy shadow left where a wet towel was dropped.

Coastal marks skew oily rather than watery, which changes the approach. Sunscreen, tanning oil and skin residue bind into fibre and will not answer to anything water-based alone. They need breaking first and flushing second, and the wrong order sets them permanently. Testing establishes what the fibre can take, and afterwards we say plainly what has gone and what has not.

  • Coastal marks are oily, not watery
  • Broken first, flushed second
  • Plain word on what has gone

Pet Stain and Odour

A dog straight off the beach onto a pale rug, and the corner of a room a cat decided on some time ago.

Salt and sand make a pet problem worse rather than merely adding to it. Damp fur carries both into the pile, where they hold moisture against the fibre, so urine underneath dries far slower than it would inland. That extended wet phase generates the smell. A full bath clears sand, salt and deposit together, enzymes finish the odour, and controlled drying closes it off.

  • Salt and sand make it worse
  • They hold moisture against fibre
  • Cleared together in one bath

Odour Removal

A house closed up between visits, wet swimmers on a floor, and the flat salted mustiness that follows both.

Odour in wool is bonded chemically, so airing a house out achieves very little against it on this coast, where the air being let in is already carrying salt and moisture. Washing breaks the bond and the rinse removes what comes free. We add nothing scented at any stage, since a fragrance over a smell simply produces a room that smells of two things instead of one.

  • The air being let in is salted
  • Bonded, so airing does little
  • Nothing scented at any stage

Rug Spot Cleaning

One fresh mark on a large rug rarely justifies rolling the whole thing up and losing the middle of a living area for a week.

Scale is what makes the decision different here. One spot on a very large piece is disproportionate, and treating it badly is worse: pressure flattens the wool around it, colour travels outward, and a small event becomes a visible repair in the middle of the room. We work within what the pile tolerates, lay the surface back, and say when a mark is beyond a visit.

  • Scale makes the decision different
  • A visible repair mid-room
  • Plain word when it goes deeper

Rug Steam Cleaning

Hot water extraction, correct for hardy synthetics: outdoor pieces, a poolside mat, machine-made rugs and the runner off a laundry.

Coastal households own more of these than most, because a lot of what goes on a covered deck or beside a pool is built exactly for this treatment. It handles them well and they dry quickly. Sending a hand-knotted wool piece through the same process causes harm that only appears years later. We separate the two at the inspection and name which is which before anything is loaded.

  • Coastal homes own more of them
  • They handle it and dry quickly
  • Separated before anything loads

Rug Dry Cleaning

Compound rather than water, for a piece carried in from an older house whose dyes or backing will not take a bath.

A planned suburb fills with unplanned rugs, since people bring the good one with them. We have seen what happens when an old piece meets water it could not take, and it is not recoverable. So the reverse is checked, the dye tested, and where the answer is no, compound in sections. It cleans the top and leaves the base, and that limit is stated up front.

  • A planned suburb, unplanned rugs
  • What water does is not recoverable
  • It cleans the top, not the base

Water Damage Restoration

A pool filter line that let go, a dishwasher that emptied across a tiled floor, or an outdoor tap left running against a wall.

Tiles spread water further and faster than carpet ever did, so a failed fitting usually reaches the largest rug in the house within minutes. Tell us the source and how long it stood, since those two answers set the process. Drying and stabilising come before anybody offers a view on the rug, and the view itself is free.

  • Tiles spread it further and faster
  • The source, and how long it stood
  • A view offered once it is stable

Mould Rug Cleaning

A holiday house shut for six weeks, or a dark patch under a rug that has sat on the same tiles since the day it arrived.

A closed coastal house is the ideal condition: humid air, no movement, a rug flat on a cold floor with nowhere for moisture to go. Treatment in the bath ends what has grown, rinsing removes the residue beneath it, and the drying room clears the water the whole thing relied on. Put the rug back on those tiles wet and you will see it again.

  • Humid air, no movement, cold tiles
  • The residue beneath it goes too
  • Back on wet tiles and it returns

Rug Moth Treatment

Wool left undisturbed in a guest room used three weeks a year, or under a bed in a house that empties between seasons.

Holiday-pattern occupancy suits moths perfectly, because the house is dark, still and undisturbed for long stretches with wool sitting in it. A treated wash ends eggs, larvae and adults in one pass, which is precisely what a surface spray cannot do. Damaged fibre departs in the rinse, and the true extent of the loss only becomes measurable once that has happened.

  • Holiday occupancy suits them
  • One pass, not the visible ones
  • Extent measured after the rinse

Stain Protection

The optional finish, applied after a wash, and a reasonable question on light wool in a house where the beach is a short walk away.

On this coast the useful part is not spills, it is the oily marks that arrive on skin. The finish holds those at the surface instead of letting them travel to the base, which is often enough time to deal with them. It is time, not immunity, and we say so. The rug feels, reflects and holds colour exactly as before.

  • Oily marks matter more than spills
  • Held at the surface for a while
  • Feel and colour exactly as before

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
An hour, tiles to bath

Our Northern NSW office, and the bath at the other end

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

A service area listing rather than premises you can visit. It shows the coast we cover, a driver comes to the house, and the wash itself happens in Queensland.

North up the coast road

All of it washed in one placeRugs off this strip are hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
About eighty kilometresUp the coast road to the motorway and over the border, close to an hour in normal conditions.

The driving belongs to us and does not reach your quote. Casuarina is collected alongside Kingscliff and Cudgen, and the window is confirmed once the coastal day is set.

Three Casuarina markers

A 2002 release, a school that came with it and a place in the middle of the run

A coastal suburb that was designed as a whole rather than grown a street at a time.

A beachside estate released in 2002

Casuarina was released as a purpose-planned beachside housing estate in 2002, with large beach houses alongside holiday and residential resorts on a stretch of coast that had been open land.

A suburb built to a plan still fills with the same wool and designer pieces our hand wash process is built for, and they arrive with sand in them like everywhere else.

A school that arrived with the suburb

Casuarina Public School anchors a genuinely family-oriented stretch of the coast, alongside the older established schooling options in nearby Kingscliff.

A family suburb means rugs in daily use, sand, spills and all, which is quite different from a holiday strip where a rug sits untouched for months.

Sitting in the middle of the run

The population reached 3,256 at the 2021 census at a median age of 41, making Casuarina one of the larger settled communities on the Tweed Coast strip.

Being mid-run means a Casuarina rug goes down and comes home on an ordinary schedule rather than requiring a trip arranged around it.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Casuarina

Rated 4.8 ★ from 8 customersaround Casuarina, collected directly from our customers after every clean.

on 04 Apr 2024
The heavy rug was easy to sort in Casuarina
The wool rug from our Casuarina home needed proper attention. After the full wash it felt less dusty underfoot and no longer had that old-room smell. The Casuarina pickup was handled well.
Claire Grant
from Casuarina
on 06 May 2023
Rolled rug refreshed in Casuarina
The tribal rug had a musty rolled-up smell after being rolled up for too long. The process was easy, especially because we were moving furniture around. The refresh made it feel part of the house rather than something from storage. The finished rug felt cleaner without looking stripped or flat.
Ryan Palmer
from Casuarina
on 30 Aug 2023
Old stains handled properly for our cotton rug
The set-in marks on our cotton rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. The Casuarina pickup was handled well.
Leah Simpson
from Casuarina
on 27 Feb 2026
A fresher lounge rug for the office in Casuarina
Our dog had one accident on the lounge rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The Casuarina pickup was handled well.
Nina Dawson
from Casuarina
on 01 Nov 2025
No colour run in Casuarina
I wanted the Turkish rug cleaned carefully, especially around the older colours. The rug was inspected before they talked about the likely result. It looks refreshed, not over-cleaned.
Bonnie Reed
from Casuarina
on 15 Nov 2022
The office feels fresher now for our shag rug
Our office felt a bit stale because of the shaggy rug. The shaggy rug came back fresher, softer and ready to use again in the lounge. I would use them again without overthinking it.
Paige Knight
from Casuarina
on 25 Jun 2024
The Scandi rug was collected and returned clean without us having in Casuarina
I was expecting a distance charge because we are in Casuarina, but there was no surprise fee. The Scandi rug was collected and returned clean without us having to move it ourselves. I liked that the advice was honest before the work started.
Harry Tran
from Casuarina
on 30 Jun 2025
Helpful moth advice in Casuarina
I did not know if the Persian rug could be saved after finding possible moth activity. The rug feels cleaner and we know what to keep an eye on now. One part is still not perfect, but the rug is much better.
Lucy Gibson
from Casuarina
All customers

Casuarina cards first, then the rest of the coast

The cards above came from Casuarina households. The larger figure counts every suburb on our runs.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The middle of the Tweed Coast

Either side of Casuarina on the coast road

The run comes down from the river mouth and carries on to the southern beaches.

Good to know

The ones we get most often from Casuarina

The rug is enormous. Is that a problem?

No. Large open plan pieces are routine for us and they are washed whole rather than in sections, which is the only way to get an even result. Size affects the figure because it affects the bath time and the drying space, but it does not affect whether we will take it on.

What actually sets the price?

Fibre, construction, size and condition. The figure is set with the rug opened out in front of us and it does not move afterwards. The drive down the coast road is ours to make and it is not part of the number.

We vacuum it twice a week and it still looks flat. Why?

Because vacuuming reaches the top of a pile and the sand lives at the bottom of it. That sand is what dulls the colour and cuts the fibre, and it does not come up under suction. A bath floats it out. Most people are surprised by how much colour comes back, and the inspection will tell you in advance whether yours is likely to.

The dog comes in off the beach onto the rug. Can that be dealt with?

Yes, and it is one of the more satisfying jobs on this strip. Damp fur carries salt and sand down into the pile where they hold moisture against the fibre. Immersion clears all of it in one pass, along with any urine sitting at the base where a spray cannot reach, enzyme work finishes the odour, and controlled drying stops the smell returning.

Do you collect from Kingscliff, Cabarita Beach and Kings Forest as well?

All of them, on the same coastal leg, along with Cudgen and Tanglewood just inland. If neighbours send rugs on the same morning it works better for everyone, and each rug after the first has $20 off applied.

The holiday house is shut for months at a time. What should we do before locking up?

Lift the rug off the tiles if you can, or at minimum roll it loosely rather than leaving it flat against a cold floor. Flat on tiles in a closed house is the exact condition that starts growth. If it already smells when you come back, ring us then rather than waiting for the mark, because at the smell stage a normal wash still fixes it.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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