Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Kidhin, meaning red clay, postcode 2487

Rug Cleaning Cudgen,
Red Clay and a School
From 1882

An inland farming locality on red volcanic soil, fourteen kilometres south of Tweed Heads and a few minutes behind the beach suburbs. The soil here is fine enough to reach the knots, and only water gets it back out.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the coastal run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
What the ground does to a rug

Read the rug, then name the price

Red soil makes a rug look worse than it is, which cuts both ways. Sometimes a wash returns far more colour than anybody expected. Sometimes the dullness is genuine wear and no bath will change it. We work out which before quoting, and you get told either way.

Free pickup and deliveryTo the door, on the coastal run day
Nothing quoted unseenFibre, foundation and dye tested first
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugSend the entry runner with the lounge piece
free re-wash guaranteeCome back to us within 48 hours of delivery and the rug returns to the bath at our expense
What happens next
  1. 1
    Rolled at the doorOff a timber floor, a verandah or a shed
  2. 2
    Read, then quotedOne figure, taken from the rug itself
  3. 3
    Bathed by hand at YatalaImmersed whole, rinsed until it runs clear
  4. 4
    Back in about 7 daysDried flat under control, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
952 residents, red soil, 2487

Rug washing Cudgen, one turn inland from the coastal run

A name that describes the ground

Cudgen comes from the Yugambeh word kidhin, meaning red clay, which is about as literal as a place name gets. The locality is built on Coodjingburra clan lands of the Minyungbal people, part of the Yugambeh nation. What the name describes is still exactly what is underfoot: deep red volcanic soil that has made this some of the most productive growing country on the Tweed for as long as anyone has farmed it. The other long-standing fact here is the school. Cudgen Public School enrolled its first pupils in 1882, in what was then the first brick building erected anywhere in the Tweed Valley, and it is still teaching Cudgen's children on the same ground more than 140 years later.

The same red ground that grows everything here is fine enough to work into a rug and stay there, which is a less charming fact about it.

Old farm houses, new streets, one soil

The housing splits cleanly. On the inland side there are older farming-era homes with established gardens and rugs that have been on the same floors for decades. Closer to Kingscliff and Casuarina there are newer residential streets with hard floors and rugs bought in the last few years. Both sit on the same red ground, and that ground is the common factor in almost every job we take here. Fine volcanic soil is unusually good at getting into wool. It is small enough to travel between fibres rather than resting on them, and it carries strong colour, so it dulls a rug from the inside rather than dirtying it on the surface. People assume the piece has faded. Very often it has not, and a bath demonstrates that within about an hour of going in.

Inland enough to miss the salt, not the damp

Being a few kilometres back from the beach changes the local weather in one useful way and one unhelpful one. The useful part is that salt spray does not reach here the way it does at Casuarina or the beachfront strips, so rugs are not carrying that constant mineral load. The unhelpful part is that the sea breeze does not reach here properly either, so humidity settles and sits. What that produces is a slower version of the coastal problem: mustiness that builds over months rather than weeks, and growth on the underside of anything that has not been lifted in a year or two. The order of events is predictable enough to be useful. A smell first, then a mark on the reverse, then a treatment job. Caught at the smell it is an ordinary wash, and caught two years later it is something else entirely, which is the reason we would far rather take the early phone call than the late one.

CudgenKingscliffChinderahCasuarinaand inland through Stotts Creek and Duranbah
All twelve, inland of 2487

Twelve services, for the red soil behind the beach

Nearly a thousand residents on ground named for its own colour, with a school that has stood on the same site since 1882. Farming homes inland, newer streets toward the coast.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Cudgen

An inland locality on red volcanic soil, fourteen kilometres south of Tweed Heads and a few minutes behind Kingscliff and Casuarina.

The soil here is the whole story. Red volcanic ground is fine and strongly pigmented, so it does not sit on top of a pile the way sand does. It travels down between fibres and stains as it goes. A vacuum never sees it and a surface clean smears it. That is why an inland rug here looks duller than a coastal one the same age.

  • Fine-grained, and strongly pigmented
  • It stains on the way down
  • Duller than a coastal rug the same age

Rug Washing Cudgen

Hand immersion for wool that has lived in a farming house on this ridge for decades, and for the newer pieces on streets closer to the coast.

Two kinds of household send us rugs from Cudgen and they need opposite conversations. The old farming homes hold pieces that have never been washed and usually should be. The newer builds nearer Kingscliff hold rugs three or four years old where the honest answer is often to wait. We tell each household which one it is, and we lose a certain amount of work doing it.

  • Two households, opposite advice
  • Some should wait another year
  • We lose work saying so
Most popular

Stain Removal

Red dirt tracked across a hallway, a mark from a garden pot that stood too long, and whatever the farm boots brought in last winter.

A red soil mark is not a stain in the ordinary sense, it is pigment walked into fibre. Treating it like a spill fails, because there is nothing to dissolve. What works is loosening the particle load in water and flushing it out, which needs immersion rather than a cloth. We test what the fibre and dye will stand, work inside it, and report straight.

  • A pigment, not a spill
  • There is nothing to dissolve
  • Loosened, then flushed out

Pet Stain and Odour

A farm dog with one preferred corner, and a rug near a back door that has taken the results across several years.

Repeated visits to the same spot are what turn a pet problem into a foundation problem. The deposit builds downward, and once it reaches the base of a rug nothing applied from above will touch it. Immersion floats it back up and carries it away, enzyme work then handles the compounds actually causing the smell, and drying under control decides whether the fix holds.

  • Repeated visits, one spot
  • It builds downward into the base
  • Drying decides whether it holds

Odour Removal

Farm smells carried in on clothes, a closed house through humid weeks, and the flat note a room takes on when nothing has been aired.

Wool binds odour chemically instead of holding it on the surface, so time and fresh air do far less than people hope. Washing breaks that bond and the rinse takes off what has been freed. We put nothing scented near a rug at any point, since a fragrance sitting over a smell is a temporary arrangement and the smell is the part that lasts.

  • Bound chemically, not surface held
  • Time and fresh air do little
  • The smell outlasts any cover

Rug Spot Cleaning

A recent mark on a rug that is otherwise sound can generally be dealt with in the house rather than costing a week without it.

What ruins these attempts is almost always effort. Wool driven flat by a brush does not stand back up, and colour pushed sideways stays where it was pushed, which means the treated patch becomes the thing people notice. Working on site we stay inside what the pile allows, lay the surface back the way it grew, and say clearly when the rug really needs a bath.

  • Effort ruins it, not chemicals
  • The patch becomes the noticeable part
  • Clear word when a bath is needed

Rug Steam Cleaning

Hot water extraction, correct for hardy synthetics: an entry mat off a red dirt path, machine-made pieces, a laundry runner.

Anything built for this method takes it comfortably and dries fast, which suits a house where the door people use is the one facing the paddock. Send hand-knotted wool through the same treatment and the harm surfaces years later with nothing to attribute it to. The construction of a rug decides which process it gets, and that decision is explained rather than made quietly.

  • The paddock door is the main one
  • Fast to dry, straight back down
  • The decision explained, not quiet

Rug Dry Cleaning

Compound instead of a bath, for a rug whose age or condition means water would take more from it than it gave back.

Age alone does not rule out immersion, which is the part most people get wrong. A hundred-year-old rug with a sound foundation and stable dye will wash beautifully. A forty-year-old one with a brittle base and a dye that moves will not. So we test rather than estimate from appearance, and where the test says no, compound in sections is the fallback, with its limits stated up front.

  • Age alone rules nothing out
  • The test, not the appearance
  • Limits stated up front

Water Damage Restoration

A garden tap left running against a wall, a laundry fitting that failed, or a hot water service that emptied overnight into a hallway.

On a property with land around it water often has somewhere to go, which people take as good news and it is not. Water moving through a rug carries whatever is in the ground under the house with it. So what it passed through matters as much as what it was, and how long it stood. Everything is dried and stabilised before assessment, which is free.

  • It carries what it passed through
  • How long it stood matters too
  • Dried and stabilised before assessment

Mould Rug Cleaning

A shadow spreading on the underside of a rug that has not been lifted, or something that spent a wet season rolled in a shed.

Being a few kilometres inland takes the salt out of the air but not the moisture, so this locality gets humidity without the drying breeze the beach suburbs have. That combination suits growth well. The bath ends the colony, the rinse removes the residue underneath, and the drying room takes out the water it needed. Put it back down dry and the problem is genuinely over.

  • Humidity without the sea breeze
  • The residue underneath goes too
  • Back down dry, and it is over

Rug Moth Treatment

Wool under a bed in a farmhouse spare room, or a rolled piece in a linen press that has not been opened since last winter.

A larger house gives moths more of what they need, which is simply wool that nobody disturbs for months at a stretch. One treated bath ends eggs, larvae and adults in the same pass, unlike anything sprayed at the surface. The chewed fibre leaves in the rinse, and the honest measure of the damage is only available after that, never before.

  • Wool nobody disturbs for months
  • One pass, not a surface spray
  • An honest measure only after

Stain Protection

Protection is offered as an add-on once a rug comes out of the bath, and on pale wool with a red dirt drive outside it is worth raising.

On this ground the finish earns its keep against soil rather than spills. Fine red particles sit at the top of the pile a while longer instead of working straight down, which usually gives somebody time to get to them. It is a delay and nothing more, we say so plainly, and the rug feels, reflects and reads exactly as it did beforehand.

  • It earns its keep against soil
  • Particles sit up top a while
  • A delay, and nothing more

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Under eighty kilometres

Our Northern NSW office, and the floor where the soil comes out

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

A service area listing rather than a shopfront. It marks out where we work; the collection happens at your door and the bath is filled across the border in Queensland.

North off the ridge

One place does the washingCudgen rugs are hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
Somewhere near seventy seven kilometresOut to the motorway and north over the state line, usually under an hour each way.

The travel is ours and it stays off your quote. Cudgen is collected alongside Kingscliff and Chinderah, and the window is confirmed once the coastal day is scheduled.

Three Cudgen markers

Red clay, a school from 1882 and a football club from 1950

An inland farming locality with older roots than most of the coast in front of it.

Kidhin, meaning red clay

The name comes from the Yugambeh language word kidhin, meaning red clay, a plain description of the ground this farming locality sits on.

The same fine red clay that grows the district's crops works deep into a rug pile and stains as it settles, which is exactly the load an immersion wash is built to remove.

The first brick building in the valley

Cudgen Public School enrolled its first pupils in 1882, in what was then the first brick building erected anywhere in the Tweed Valley, and it still teaches the locality's children today.

A community that has educated its children on one site for that long usually holds rugs that have been in the same family nearly as long, and those deserve a proper hand wash.

Growing, with the footy club still running

The population grew from 857 residents in 2016 to 952 in 2021, an increase of around eleven percent for an inland locality between Kingscliff and Casuarina.

Growth plus a club that has run since 1950 means new builds and old farmhouses on the same collection run, and both get the same honest assessment.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Cudgen

Rated 5.0 ★ from 8 customersaround Cudgen, collected directly from our customers after every clean.

on 16 Jun 2025
No more room odour in Cudgen
They explained the odour treatment and collected it from Cudgen. We booked because the pet urine smell on the Chinese wool rug was too strong for home cleaning. It came back smelling clean rather than covered in perfume.
Dylan Porter
from Cudgen
on 05 Jul 2022
Easy pickup for our sheepskin rug in Cudgen
I had tried spot cleaning the sheepskin rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. The Cudgen pickup was handled well.
Darren Doyle
from Cudgen
on 22 May 2026
Easy pickup for our shag rug in Cudgen
I was expecting a distance charge because we are in Cudgen, but there was no surprise fee. The shaggy rug was collected and returned clean without us having to move it ourselves. I liked that the advice was honest before the work started.
Eliza Ellis
from Cudgen
on 27 May 2025
Easy pickup for our wool rug in Cudgen
The wool rug in our lounge needed a proper wash, not a surface wipe. After the full wash it felt soft underfoot and no longer had that old-room smell. The Cudgen pickup was handled well.
Poppy
from Cudgen
on 29 Nov 2023
A practical clean for our shag rug in Cudgen
I was careful about who I trusted with the shaggy rug. The shaggy rug came back fresher, softer and ready to use again in the entry. The communication made the whole thing feel simple.
Timothy Carter
from Cudgen
on 20 Apr 2025
A fresh wool rug after the pet accident in Cudgen
The wool rug had reached the point where spot cleaning was not enough. The pet stains were the main worry, and they flushed the smell out instead of just masking it. I would use them again without overthinking it. We are in Cudgen, so having it collected made the job much easier.
Tahlia Hunt
from Cudgen
on 07 Apr 2025
Careful natural fibre clean in Cudgen
I did not want to soak the natural fibre rug at home and make the mark worse. The clean made the tea stain much less of a talking point.
Cassandra Zhang
from Cudgen
on 16 Feb 2024
Sand finally gone in Cudgen
The large area rug from our coastal place had a rough, gritty feel underfoot. Pickup and delivery suited us because the rug was awkward to move. It came back softer and no longer crunchy underfoot.
Bailey O'Neill
from Cudgen
All customers

Cudgen households first, then everywhere we reach

The cards above came from Cudgen addresses. The larger figure counts every locality on our runs.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
Behind the beach, and along it

Reached on the same morning as Cudgen

The coastal leg swings inland here before rejoining the beach road going south.

Good to know

Cudgen, red soil, and the questions that follow

The rug looks faded rather than dirty. Is a wash pointless?

Often the opposite. Red soil dulls a rug from inside the pile rather than dirtying the surface, so what reads as fading is frequently a particle load holding the colour down. A bath separates the two. If the inspection says the colour really has gone, we tell you that before quoting rather than after washing.

What sets the price for a Cudgen rug?

The rug itself, read with the piece opened out in front of us. Construction and fibre come first, then size and current condition. The drive is ours and does not enter into it, whether you are on the farming side or the newer streets.

We are five minutes from the beach. Do we get the salt problem too?

Much less of it. Being a few kilometres inland keeps most of the airborne salt off, which is genuinely good news. What you do get instead is humidity without much breeze, so the mould and mustiness side matters more here than the abrasion side. Different problem, same solution.

The dog uses the same corner near the back door. Can it be sorted?

Usually, and the sooner it is looked at the better it goes. Repeated use of one spot drives urine down into the foundation where nothing applied from above reaches it. Immersion brings it out, enzyme treatment handles the compounds behind the smell, and if the dye below has been marked you are shown it at the assessment.

Do you collect from Kingscliff, Chinderah and Casuarina as well?

All three are on the same coastal leg, with Stotts Creek and Duranbah on the inland side of the same run. Two households sending on one morning suits everybody, and each rug after the first has $20 off applied.

There is a musty smell but nothing on the rug. Worth a call?

Very much so. A pile can hold moisture down at its base for a month or more with a perfectly dry surface, and the nose is the only instrument that finds it. Washed at that point the job is ordinary and the result complete. Two seasons later it is neither.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
Scroll to Top