Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Ten thousand people and a great deal of sand

Rug Cleaning Raceview,
Where the Damage Comes From Underfoot,
Not From Spills

Ipswich sand does more harm to a Raceview rug than anything anyone ever tips on it. Your rolled rug leaves with the driver, goes under completely in an immersion bath at Yatala, and arrives back about a week later with the grit gone and the pile standing up again.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery, riding the scheduled Ipswich loop
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
No-hassle pickup & deliveryNo-hassle
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Looked at, then priced

One firm number for a hard-working rug

Nobody can price a rug down the phone and we do not pretend to. It is read properly at Yatala, given a single number, and the water waits until you have said yes to that number.

Free pickup and deliveryRolled at the door on the Raceview run
Inspected and quoted firstSize, fibre and load read before any figure
Hand washed, never machine scrubbedBathed by hand, never put through a machine
$20 off every extra rugPlay rug, runner and front room in one stop
48 hour re-wash guaranteeTwo days from delivery to raise anything at all
What happens next
  1. 1
    The driver collects the rolled rugRolled, not folded, and taken from the door
  2. 2
    Inspection and an honest quoteRead right across, then a single standing figure
  3. 3
    Hand washed at YatalaUnder completely, worked over by hand
  4. 4
    Home again in about 7 daysBack on the Raceview run, dry to the foundation
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
9,699 residents across 5.9 square kilometres

Rug washing Raceview, for the streets that wear rugs out fastest

A suburb big enough to hold every kind of rug

Raceview covers 5.9 square kilometres 3.5 kilometres southeast of the Ipswich CBD and 42.6 kilometres southwest of Brisbane, with the Cunningham Highway clipping its southeastern corner. The 2021 census counted 9,699 people here, which makes it one of the larger residential suburbs in the City of Ipswich and, for us, one of the most varied. The suburb filled outward rather than all at once: farmhouse survivors near the old roads, post-war timber and brick through the middle, then estate streets running toward Flinders View. On a single collection day we will take a forty year old wool piece out of a front room three streets from a play rug that arrived last Christmas, and both are treated as what they are.

A rug in these streets almost never fails because of what somebody tipped on it.

Sand does the cutting, and it does it slowly

Ask a Raceview household what ruined their rug and you will hear about a spill. Look at the rug and the spill is usually a minor character. The real work is being done by sand, which arrives on shoes and paws in quantities that would surprise anyone who has not seen a pile opened up, and then simply stays. Each grain has edges. It sits down among the tufts where a vacuum head passes across the top of it, and every person crossing the room presses those edges against the yarn on either side. Over five or six years that is a very large number of small cuts, and the fibre ends fray, scatter light differently and stop reflecting colour cleanly. The rug has not faded and it has not worn through. It has been sanded, gently, from the inside, and the household has watched it happen too gradually to notice. This is also why the dry stage comes before the bath here rather than after it: put a rug full of loose grit straight into water and a good deal of that grit travels further down instead of coming out. Beating and drawing the sand up while the piece is still dry is the part of the job that actually saves the wool.

Inland heat, storm damp, and a clean run east

Ipswich summers bake, and the dry months press dust into pile until the storms arrive to seal it in place with humidity. Brick homes hold that mixture indoors longer than timber ones do. Raceview to the Yatala floor measures about 55 kilometres and takes 40 to 45 minutes on an ordinary morning, out on the Cunningham Highway, onto the Logan Motorway, east until the M1 and off a single exit later at Computer Road. None of that distance is your concern, because the Raceview stop sits on a scheduled Ipswich day with Flinders View, Churchill and the streets around them, and that scheduling is exactly what makes a single-rug booking here ordinary rather than a favour.

RaceviewFlinders ViewChurchillYamantoand the rest of the southern side
Twelve services, right across 4305

Sand, school terms and dogs, all washed back out

The wool piece anchoring a front room, the play rug that has done five birthdays, the runner catching the back door. Every one of them read on its own condition before anything gets decided.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Raceview

The dry stage runs first and out here it earns its place. Loose sand is beaten and drawn up out of the pile before a drop of water arrives. Only then does the piece go into the bath for hand work, and only then into the drying room.

Sand is the local villain. Each grain lodged down a Raceview pile is a small hard edge, and every footfall grinds it against the wool beside it. That is abrasion rather than soiling, which is why a rug can read as tired with no mark on it anywhere. Lifting the grit first stops the wash pressing it deeper.

  • Sand lifted before water
  • One figure, settled early
  • Dry down at the foundation

Rug Washing Raceview

Total immersion for the wool pieces these streets hold onto. The rug sinks under, takes hand work at an acidity chosen for its own fibre, and stays down until the rinse finally runs off it clean.

Ten thousand people generate every rug type we handle, and the wool ones reward this most. Grit that has been sawing at the yarn for years floats off in the bath instead of being pushed further in, and the pile stands up again once the weight of it is gone. Owners usually describe the result as brighter. It is really just lighter.

  • Under in one piece
  • Acidity matched to the fibre
  • Out when the rinse runs clean
Most popular

Stain Removal

Cordial on a school morning. Something dark tipped beside the lounge. A mark of unknown age near the hall door that nobody will own up to.

In a full house most marks have already had a bottle from under the sink thrown at them, and that usually complicates the job. Testing happens in a hidden corner first. After that each mark gets treated on its own terms, and you are told in advance which ones lift, which ones lighten and which have set for good.

  • Home attempts allowed for
  • Tested out of sight first
  • Told mark by mark, honestly

Pet Stain and Odour

The dog sleeps on one rug, the cat prefers another, and the piece by the back door absorbs whatever the yard sends in on four wet paws.

What is actually causing the smell went through the pile long ago and set against the underside, which is the one layer a spray can never touch. Immersion drives that residue back out from beneath, an enzyme stage handles what is left, and the piece stays on the floor until every trace of moisture is gone.

  • Set hard on the underside
  • Enzyme stage follows the bath
  • Nothing left for it to feed on

Odour Removal

The closed-up smell a brick house develops over a wet Ipswich fortnight, living far below anything a vacuum head is able to reach.

Brick homes seal well, which is a virtue in January and a problem for wool. The damp goes in, the household smells go in with it, and the pile keeps both without complaint until one morning the whole room announces it. Under water the compounds behind the smell come apart, and what is left goes down the drain with the rinse. How completely the piece dries afterwards decides whether that lasts.

  • Sealed rooms hold it in
  • Broken up, then rinsed away
  • Complete drying makes it stick

Rug Spot Cleaning

A single incident handled on its own, for the times when everything around it is genuinely sound and a full bath would be more work than the situation deserves.

Here the answer goes both ways about evenly. A family rug that has taken five years of school terms is rarely clean everywhere but dirty in one place. Clean up a single patch and the fresh square shouts louder than the original mark ever did. We look at the whole piece and say plainly which of the two you have.

  • The answer goes both ways
  • Whole piece read across
  • Which one you have, plainly

Rug Steam Cleaning

Hot water extraction is right for the hard-wearing machine made pieces a busy household gets through: the play rug, the mat inside the laundry, the runner that meets the school bags.

Those are bought to be used up and replaced on a cycle, so extraction is the sensible spend and pretending otherwise would help nobody. It works fast and comes back fast. Anything hand knotted is kept well away from it, and the assessment separates the two long before a booking is written up.

  • The sensible spend, said plainly
  • Fast in, fast back
  • Hand knotted kept away

Rug Dry Cleaning

The low moisture route, kept for pieces that must not go under at all, whether the dye moves in testing or an old foundation has turned too fragile for water.

Most Raceview houses hold at least one rug that came down through the family, and that is exactly where a dye test earns its keep. If the answer comes back against immersion, the cleaning is done dry, by hand, a panel at a time. You are shown the test result itself rather than meeting a different figure at the end.

  • For the one that came down
  • The test gives the answer
  • Result shown to you first

Water Damage Restoration

A hose left running against the house. A washing machine hose letting go. Rain pushing under the low side of a slab on a February afternoon.

Time is the whole of it. Souring starts underneath a wet rug inside roughly two days and only accelerates. Ring the same day you find it, say how long it has been sitting, and you will have a verdict before you have spent anything. Some pieces come back completely, some do not, and you hear which straight away.

  • Roughly two days to sour
  • Say how long it sat
  • Verdict before any outlay

Mould Rug Cleaning

Grey blooming across a rug stored in the garage through a wet summer, or the musty band left where a wardrobe has stood against an outside wall for years.

What shows on the surface arrived late. The colony established itself underneath weeks before anything became visible, which is why wiping the top achieves so little. An antimicrobial stage in the bath removes the colony and the residue sustaining it at once, then the piece is taken properly dry through its whole depth so nothing can restart. Caught early, most rugs survive intact.

  • The surface shows up late
  • Growth and food, one bath
  • Conditions removed afterwards

Rug Moth Treatment

Wool moths pick the corners of a full house that nobody checks. Under the bunks in a shared bedroom. Inside a spare room cupboard. Or in a piece stowed away in the garage after the last move.

A rolled wool rug in a warm Ipswich garage is close to ideal moth country, which is why most of the damage here turns up at unrolling rather than underfoot. Eggs, grubs and adults are addressed together, and the casings leave the rug during the bath itself. What has gone is pointed out to you squarely, along with a plain method for putting the piece away next season.

  • Turns up at unrolling
  • Eggs, grubs and adults
  • A plain method for storing

Stain Protection

An optional finish, applied only once the rug is clean and bone dry. What it buys is a gap between the moment a spill lands and the moment it soaks in.

With children in the house that gap is worth having, and it is the entire benefit on offer. Calling the result a barrier would oversell it, so we do not. The rug looks the same afterwards and feels the same underfoot. Whether any particular piece gets the treatment stays your decision entirely.

  • The gap is the whole benefit
  • Look and feel unchanged
  • Your call, either way

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Cunningham Highway, then the motorways east

Our Brisbane office, and the Yatala floor behind it

Our Brisbane office

Premier Rug Cleaning and Washing - BrisbaneLevel 1, Suite 475/241 Adelaide St
Brisbane City QLD 4000

1800 655 949

Adelaide Street answers the phone, prepares quotes and holds the records. No rug has ever been washed there. Yatala handles the water.

Out of Raceview and back again

Collected in Raceview, washed at YatalaIpswich sand travels with the rug all the way to Unit 9/38 Computer Rd, Yatala QLD 4207, where the immersion bath takes it out for good.
Normally 40 to 45 minutes each wayCunningham first, then the Logan Motorway the whole way east, the M1, and the Yatala exit. Roughly 55 kilometres of it.

Raceview holds a place on a scheduled Ipswich day, which is what keeps one rug from one house worth the trip. Both legs of that journey belong to the run, and your window is fixed as soon as the day is drawn up.

Three Raceview markers

A view that became an address, a farm from 1828, and a school of 1901

Three plain facts this suburb has held onto through every ring of houses.

The view that turned into an address

The suburb is thought to be named for its outlook over an early racecourse nearby.

A suburb named for what its residents could see suits the way we work. The rug is looked at in front of you, the figure is fixed before the water, and nothing about the process is kept behind a curtain.

Plough Station, the farm of 1828

Government farming is recorded on these flats from 1828.

Ground worked since 1828 tends to produce households that notice whether a job has been done properly. Ours is a wash done by hand at the Yatala facility, one piece at a time, unchanged in method for 29 years.

The school that grew with every ring of houses

Raceview State School has taught the district for more than 120 years.

A thousand children means play rugs, hallway runners and daily traffic, which is precisely the sand problem this page is about. A full immersion wash resets all of it.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Raceview

Rated 4.8 from 8 customersaround Raceview, collected directly from our customers after every clean.

on 27 Dec 2022
Easy pickup for our wool rug in Raceview
The wool rug gets a lot of use in our entry. After the full wash it felt soft underfoot and no longer had that old-room smell. The Raceview pickup was handled well.
Olivia
from Raceview
on 09 Feb 2023
Easy pickup for our shag rug in Raceview
I was glad the shaggy rug could be collected from Raceview. The shaggy rug came back fresher, softer and ready to use again in the bedroom. I liked that the result looked clean without being overdone.
Mia Singh
from Raceview
on 12 Jun 2022
Fresh without perfume in Raceview
Vacuuming our machine-made rug was not enough to deal with the built-up grit. They talked through the wash, drying and sanitising steps before taking it away. The pile sits better and it feels cleaner for bare feet. The improvement was noticeable without looking unnatural.
April Forbes
from Raceview
on 07 Aug 2025
Easy pickup for our cowhide rug in Raceview
Our dog had one accident on the cowhide rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The Raceview pickup was handled well.
Isla Patel
from Raceview
on 15 Sep 2022
Coffee mark lifted in Raceview
Our woven rug had a juice spill, and I thought it might be permanent. Collection from Raceview was easier than wrestling the rug into the boot. I was careful choosing someone because it was not something I wanted damaged. It is cleaner overall, and the old mark is much less distracting. I also liked that it came back dry and ready to lay down, not with that damp smell rugs can get after a rushed clean.
Sam Williams
from Raceview
on 25 Apr 2023
Old stains are much less obvious in Raceview
The set-in marks on our cotton rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. The Raceview pickup was handled well.
Ava Dawson
from Raceview
on 12 Jan 2023
Easy pickup for our Scandi rug in Raceview
The whole process was easier than I expected, mostly because the Scandi rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the entry. I liked that the advice was honest before the work started.
Noah Bennett
from Raceview
on 18 Nov 2023
No more stale smell in Raceview
I wanted to use the cotton rug again, but the old cupboard smell was too strong. They collected it from Raceview and cleaned it before we put it in the new room. The refresh made it feel part of the house rather than something from storage. It is not perfect, but it is a fair result for an older rug.
Daniella Perry
from Raceview
All customers

What Raceview households said, and then everyone else

Those cards were written in these streets. The larger tally covers every run we schedule.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The southern side

Gathered on the same Ipswich day as Raceview

One scheduled loop takes in these neighbours together.

Good to know

Raceview questions, answered straight

What does rug cleaning in Raceview cost?

Three things decide it and none of them can be judged from a description: the size of the piece, what it is made from, and how much it is holding. So it is read at Yatala first, one number follows, and that number does not move afterwards. Pickup and delivery both ride the Raceview day.

It is not stained, it just looks lifeless. Is a wash worth paying for?

Usually the opposite. Dullness in these streets is nearly always sand sitting through the pile and scattering the light, not colour that has gone. If the assessment finds the fibre itself is worn out we will tell you that plainly and you can keep your money. Far more often the colour is still there underneath and comes straight back.

How long will we be without it, and is there anything faster?

About seven days from your door back to your door. Where a date genuinely cannot shift, a 48-hour express turnaround is available, and it costs more than the standard job and is quoted that way up front. Either path ends identically: the piece leaves the drying room only once it is dry at the foundation, not merely dry to the hand.

The dog has urinated on the family rug more than once and the smell keeps coming back. Can that be fixed?

Usually yes. The problem is depth: urine went straight through the pile and settled against the underside, so anything sprayed on top loses the argument every humid week. Immersion pushes that residue back out from below and an enzyme stage deals with the rest. If the dye has been harmed, you will hear about it at the assessment rather than at delivery.

Do you also collect from Flinders View, Churchill and Yamanto?

Yes, all on the same scheduled Ipswich day, so a relative living three streets along can share one pickup. Every rug past the first is $20 off, useful when two households have pieces due at once.

There is sand right through the pile and it comes back a fortnight after vacuuming. Why?

Because a vacuum works from above and the sand has already gone below. The head passes over the top of the tufts while the grit sits down near the foundation, then works its way up again with foot traffic. The dry stage on the wash floor draws it up and out, and the bath collects whatever is left.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
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