Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Home of Australia's first commercial tea

Rug Cleaning Clothiers Creek,
Where Patience Is the Local
Trade

Farmhouses and acreage in the belt between Murwillumbah and the coast, on ground where a crop imported as seed took decades to become an Australian product. Hand washing rewards the same patience.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the valley run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Slow work, honestly priced

Time taken over the rug, then one figure that holds

Reading a rug that has spent decades in a damp house takes longer than reading one from a dry suburb, and we take that time before quoting rather than after. The figure that follows holds. Where a bath would take more from a piece than it returned, we say so first.

Free pickup and deliveryTo the gate, on the valley run day
Nothing quoted unseenFoundation checked before the pile
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugSend the verandah runner with the front room rug
free re-wash guaranteeSay so inside 48 hours of the rug getting home and it returns to the bath with nothing more to pay
What happens next
  1. 1
    Rolled at the gateOff a verandah, out of a shed or a hall
  2. 2
    Read, then costedOne figure, taken from the rug itself
  3. 3
    Bathed by hand at YatalaImmersed whole, rinsed until it runs clear
  4. 4
    Back in about 7 daysDried flat under control, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
293 residents, median age 48

Rug washing Clothiers Creek, on the coastal side of the valley run

Seed from Tanzania, a machine nobody had built

Madura Tea Estates was founded here in 1978 by Mike and Norma Grant-Cook, tea planters from Ceylon who worked out that the Tweed Valley's climate and topography matched the tea country of Assam in north-east India. Commercial production began in 1980 using seed imported from Tanzania, planted with a mechanical planter the estate designed and built itself, the first of its kind anywhere. By the late 1980s Madura had put Australia's first green tea on the market. Mike Grant-Cook died in 1992 and the estate was sold to four Australian families who have run it ever since, and the plantation is now more than four decades old. It is one of the clearest examples anywhere of a thing that only works if somebody is prepared to wait for it.

Nothing worth having here happened quickly, which is a fair description of hand washing a rug as well.

A belt of farms, and who lives in them

This is farmhouse and acreage country in the hinterland belt between Murwillumbah's farmland and the Tweed Coast, and the traditional owners of the place are the Ngandowal and Minyungbal speaking people of the Bundjalung Nation, including the Goodjinburra, Tul-gi-gin and Moorung-Moobah clans. The population fell from 363 residents at the 2011 census to 293 in 2021, at a median age of 48, which is eleven years above the national figure. That is a genuine decline rather than a boundary artefact and there is no point presenting it as anything else. What it describes is a district of long-held rural properties where households stay for decades, and for a rug business that is a specific and useful profile: the pieces we collect here have generally been in place for a very long time and have never been properly washed.

Between two climates, with the worst of both

The hinterland belt between the town and the coast gets an awkward combination. It sits well inside the catchment that gives this part of the state its rainfall, so the valley's humidity arrives in full, and it is close enough to the coast that a measurable amount of salt drifts inland on the air. Neither on its own would be remarkable. Together they produce a rug carrying a mixed load, with mineral salt holding moisture against fibre that is already damp from the valley side. That combination is why mould turns up faster here than the rainfall figures alone would suggest, why mustiness arrives before any visible mark, and why the drying stage at the end of a wash matters more in this locality than the wash itself does.

Clothiers CreekCondongMurwillumbahEvironand east through Kielvale toward Stotts Creek
All twelve, across 2484

Twelve services, for the belt between town and coast

Farm blocks and acreage between Murwillumbah's farmland and the Tweed Coast, in a locality that has been growing one crop patiently since 1978. Damp here is a permanent condition.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Clothiers Creek

A small hinterland locality between Murwillumbah's farmland and the Tweed Coast, about eleven and a half kilometres east of the town.

This belt collects the disadvantages of both sides. It gets the valley's damp without the valley's shelter and enough salt drift from the coast to matter, so a rug here carries a mixed load that neither an inland nor a coastal approach handles on its own. Working out the balance is the first thing we do, because it changes the bath and it changes how long the drying stage needs to run.

  • Valley damp, and salt drift
  • Neither approach works alone
  • It changes the drying time

Rug Washing Clothiers Creek

Full hand immersion for wool in farmhouses and acreage homes where the good rug has generally been in place a very long time.

The best results we get come from rugs nobody rushed. A piece that has sat in one room for thirty years, out of direct sun, on a timber floor, is usually structurally excellent and visually finished, and those two facts together mean a bath returns more than the owner expects. Rushing that assessment is how good rugs get mishandled, so we take the time to read one properly first.

  • Rugs nobody rushed do best
  • Structurally fine, visually finished
  • Read properly before anything
Most popular

Stain Removal

Farm soil off a long driveway, a spill at a kitchen table, and a mark that has quietly outlasted the furniture around it.

An old mark on a farm rug is usually a layered thing rather than a single event, since something was spilled, something was tried, and then years of ordinary soil settled over the top of both. Those layers have to come off in order. Testing establishes what the fibre and colour will stand, treatment stays inside it, and afterwards we say which layers lifted and which have become permanent.

  • Layers, not a single event
  • They come off in order
  • Which lifted, which stayed

Pet Stain and Odour

Farm dogs in and out through a back door, and the rug just inside it that has taken the traffic without ever being lifted.

A working property produces steady low-level input rather than dramatic accidents: soil, damp, animal traffic, all arriving daily and none of it enough to prompt action. Over years that builds into a foundation load nobody saw accumulate. Immersion is the only process that reaches it, enzymes deal with whatever is generating odour, and controlled drying is what stops the whole thing rebuilding within a season.

  • Steady input, no single event
  • Nobody sees it accumulate
  • It stops the rebuild

Odour Removal

Woodsmoke through winter, a house closed through a wet stretch, and the flat damp note a hinterland front room carries by August.

Odour bonds chemically to wool, and this belt gives that bond nowhere to break on its own, since neither the valley air nor the coastal air arriving here is dry. A wash breaks the bond and the rinse takes off what is freed. Nothing scented is used at any stage of the process, because a perfume over a smell is a temporary result and the smell is the durable one.

  • Neither air arriving here is dry
  • The wash breaks the bond
  • The smell is the durable one

Rug Spot Cleaning

One fresh mark on a sound rug is often better handled at the property than committed to a two hundred kilometre round trip.

The reliable way to ruin a small problem is to attack it. Pressure flattens the wool around a spot permanently and drives colour outward into clean fibre, which leaves a pale area far more visible than the mark. Working on site we stay inside what the pile tolerates, settle the surface back into line, and recommend the bath plainly when that is genuinely what a mark needs.

  • Attacking it is how it goes wrong
  • The pale area shows more
  • A plain recommendation, either way

Rug Steam Cleaning

Hot water extraction, correct for hardy synthetics: a mat inside a farm door, machine-made rugs and a runner along a verandah.

Rugs designed for the process take it comfortably and dry within hours, which counts for something in a belt where nothing dries by itself. Do the same to a hand-knotted wool piece and the harm shows up years afterwards with no cause anyone can point to. Construction dictates the method, and where a house holds both kinds we identify each before either is loaded.

  • Nothing here dries by itself
  • The cause disappears with time
  • Identified before either loads

Rug Dry Cleaning

Compound instead of a bath, for a piece that has spent decades in a damp house and would not come through immersion whole.

Decades in this belt do something specific to a rug, and none of it is visible from above. Continuous damp takes strength out of a foundation while the pile keeps looking respectable, so nothing about the face of the rug warns anybody. That is why the reverse gets checked first. Where water is ruled out, compound worked in sections cleans the top of the pile and goes no further.

  • Not visible from above
  • The usual signs do not appear
  • The top of the pile, no further

Water Damage Restoration

An irrigation line that split, a header tank that overflowed, or a hot water cylinder that gave out with nobody in the house.

On a farm the water that reaches a rug has often travelled through something first, so what it picked up on the way matters more than the volume that arrived. Say what the source was and roughly how long it stood, because those two answers set the whole approach. Drying and stabilising come before any assessment, and that assessment reaches you without a charge.

  • What it picked up on the way
  • The source, and how long
  • Assessment reaches you free

Mould Rug Cleaning

A dark bloom under a rug that has not been lifted in years, or a piece rolled into a shed at the end of a wet season.

This is the most common single job from this belt, for a reason that is entirely geographic. There is no dry season here to reset anything. The bath ends what has grown, rinsing carries off what it had been feeding on, and the drying room deals with the water behind the whole thing. A rug home dry stays clear; one home damp gets booked in again.

  • No dry season resets anything
  • The residue removed with it
  • Home damp is a re-booking

Rug Moth Treatment

Wool in a farmhouse room that stays shut, or a rolled piece in a shed that seemed dry when it went in.

Larvae work through damp wool faster than dry, and this belt keeps wool damp for most of the year without anybody doing anything wrong. Sheds are the specific risk, because a rug put away in good condition can be in poor condition six months later behind a closed door. A treated bath ends the whole cycle at once, and the loss becomes measurable only after the rinse.

  • Damp most of the year
  • Sheds are the specific risk
  • Measurable only after the rinse

Stain Protection

An extra step is available at the end, a clear finish over clean wool, and on a light rug in this country it earns a conversation.

Everything about this district rewards patience, and the finish is the opposite of that: it buys a few minutes. Liquid and fine soil hold at the top of the pile instead of reaching the knots, which is usually long enough to deal with them properly. That is the whole claim. Handle, sheen and colour are untouched, and the wash interval does not change because of it.

  • It buys a few minutes
  • Held up top, not at the knots
  • The wash interval does not change

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Farm gate to wash floor

The Northern NSW office, and the drying room past it

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

A service area listing rather than a shopfront to visit. It sets out the district we cover; a driver comes up the driveway and the wash happens over the border.

Out through the farms and north

One floor takes every rugRugs from this belt are hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
Ninety five kilometres or soOut to the motorway and north across the state line, generally an hour and a quarter each way.

We carry that drive and it does not appear on your quote. Clothiers Creek goes on the list with Condong and Murwillumbah, and your window is confirmed once the valley day is routed.

Three Clothiers Creek notes

A tea plantation, a quiet border and a figure told straight

A small hinterland locality with one genuinely unusual working farm in it.

Australia's first commercial tea plantation

Madura Tea Estates was founded here in 1978 by Mike and Norma Grant-Cook, tea planters from Ceylon who identified the Tweed Valley's climate and topography as a genuine match for the tea country of Assam in north-east India.

A working plantation that turned imported seed into an Australian product over four decades is patient, hands-on work, and our hand wash process rewards exactly the same kind of patience.

A quiet border with Condong

Clothiers Creek sits directly against Condong on the hinterland belt between Murwillumbah's farmland and the Tweed Coast, a genuinely rural community rather than a town anybody passes through.

A locality defined by its creek and its position rather than by a main road is the kind of settled rural place where an inherited rug is usually still the original piece.

A decline stated without decoration

Three hundred and sixty three people were counted here in 2011 and two hundred and ninety three in 2021. That is a real fall, not a redrawn boundary, and the median age of 48 sits eleven years above the national figure.

A locality where households stay for decades holds rugs that have been in place just as long, and those are the pieces that respond best to a proper wash.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Clothiers Creek

Rated 4.8 ★ from 8 customersaround Clothiers Creek, collected directly from our customers after every clean.

on 22 Jul 2021
Old rug protected in Clothiers Creek
I did not know if the hand-knotted rug could be saved after finding tiny worn spots. The treatment was explained in plain English. The treatment and advice were exactly what we needed. I was glad we did not have to replace it.
Kara Allen
from Clothiers Creek
on 28 Oct 2025
Storm water handled in Clothiers Creek
A small leak left a damp corner on our hallway runner. They checked it before cleaning and explained what might not fully lift.
Josh Newman
from Clothiers Creek
on 01 Oct 2024
Easy pickup for our synthetic rug in Clothiers Creek
Our dog had one accident on the synthetic rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The Clothiers Creek pickup was handled well.
Daniel Webb
from Clothiers Creek
on 17 Feb 2024
Easy pickup for our shag rug in Clothiers Creek
I wanted a simple, clean result for the shaggy rug. The pickup from Clothiers Creek was straightforward, and the whole process was easy.
Gemma Lewis
from Clothiers Creek
on 12 Dec 2022
Easy pickup for our wool rug in Clothiers Creek
I booked from Clothiers Creek because the wool rug was overdue. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Clothiers Creek pickup was handled well.
Benjamin Black
from Clothiers Creek
on 03 Jul 2025
Easy pickup for our Afghan rug in Clothiers Creek
The free door-to-door pickup made a bigger difference than I expected in Clothiers Creek. Premier collected our Afghan rug, kept the quote clear and brought it back more even.
Kelsey Reid
from Clothiers Creek
on 27 Feb 2026
Coffee mark lifted in Clothiers Creek
I had tried to be careful with the dark spill near the sofa, but it still left a dull mark. I was glad not to drag the rug across town for one stubborn mark. The room looks tidier because that one mark is not pulling attention. The quote changed slightly after inspection, but it was explained clearly.
Melanie Black
from Clothiers Creek
on 05 Nov 2021
Colours look clearer again in Clothiers Creek
The Persian rug was too noticeable in the front room to ignore any longer. The old stains are much softer now, and the colours look cleaner in daylight. I would use them again without overthinking it. The Clothiers Creek pickup was handled well.
Matthew King
from Clothiers Creek
All customers

Clothiers Creek first, then the valley and the coast

A small locality means a short card list. The larger figure counts every address on our runs.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The belt between town and beach

The farms and towns on the same circuit

The run comes out of Murwillumbah and works east through the farms toward the coast.

Good to know

What Clothiers Creek asks before booking a wash

Is it worth you coming out this far for one rug?

Yes, and it is a scheduled stop rather than a favour. The valley run comes east out of Murwillumbah through this belt on its day, taking Condong and Eviron on the same circuit. The driving is ours and it does not reach the figure you are quoted.

How is the price arrived at?

From the rug alone. Fibre and construction first, then size and condition, all read with the piece opened out. Once the figure is set it does not change, and where you sit in the belt has no effect on it.

The rug has been in the house for thirty years. Should it have been washed before now?

Ideally, but it is rarely as bad as people fear. Wool kept out of direct sun ages slowly, so what usually needs removing is a soil load rather than repairing genuine wear. What we do want to check carefully here is the foundation, since decades of damp weaken a base while the pile still looks fine.

The dogs are through the back door all day and the rug there has had it. Recoverable?

Usually more recoverable than it looks. A working property produces steady daily input rather than one dramatic event, so urine and farm soil build in the foundation unnoticed. Immersion is what reaches that depth and lifts the source out, enzyme work handles anything still generating odour, and controlled drying stops the build-up starting again.

Do you also collect from Condong, Murwillumbah and Eviron?

All three sit on the same valley circuit, with Kielvale and Stotts Creek picked up as the run works toward the coast. Properties here are well apart, so neighbours booking together makes the morning easier, and $20 off applies to every rug after the first.

There is a musty smell in the house but the rug looks clean. Act on it?

Act on it. In this belt the base of a pile can hold water for weeks with a dry surface, and there is no dry season to reset it. A wash at the smell stage resolves it completely. Left through another wet year it becomes a treatment job and the result is harder to promise.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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