Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

The base of the peninsula

Rug Cleaning Kippa-Ring,
Where the Line
Ends

Sea air salts a rug slowly, and salt holds damp and grime in the pile. Kippa-Ring's wool comes off the peninsula rolled in our van, gets a complete hand wash at Yatala, and returns genuinely dry inside about a week.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the peninsula run
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
No-hassle pickup & deliveryNo-hassle
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
The figure before the wash

A firm quote for peninsula rugs

Every rug is inspected before it is priced, because salt, sun and years all change the job. The number you hear is the number you pay.

Free pickup and deliveryThe peninsula run collects and returns at your door
Inspected and quoted firstSalt load, fibre and dyes read before pricing
Hand washed, never machine scrubbedWool from the bay gets the gentle bath at Yatala
$20 off every extra rugSend the bedroom rugs along and each one saves
48 hour re-wash guaranteeTwo days to raise anything, rewashed without charge
What happens next
  1. 1
    The driver collects the rolled rugRolled at your Kippa-Ring door, loaded and gone
  2. 2
    Inspection and an honest quoteAssessed at the facility, one unmoving figure
  3. 3
    Hand washed at YatalaImmersed fully, salt and grime rinsed away
  4. 4
    Home again in about 7 daysBack over the bridge, dry to the foundation
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
End of the line, start of the run

Rug cleaning where the peninsula begins

Two rug populations, one suburb

Kippa-Ring holds the base of the Redcliffe Peninsula, 5.4 square kilometres that filled out through the 1960s and 70s and counted 9,745 residents at the 2021 census. Its homes are peninsula practical: brick and chamferboard on flat blocks, ceiling fans doing steady work, and newer townhouses gathered near the station and Peninsula Fair. That mix produces two distinct rug populations. Retirees who moved up from the family home brought their good wool with them, pieces with decades of service left in them. Young families near the train line run harder-working rugs under kids and dogs. Both kinds share the same enemy, which is what the bay puts in the air, and both fit the same free pickup on our peninsula run.

Salt never announces itself. It just sits in the pile, holding damp and grime, until the rug is a shade of grey nobody chose.

What sea air actually does to wool

Live near Moreton Bay and salt is in everything: the car, the windows, the washing on the line. In a rug it works quietly. Salt crystals lodge in the pile and draw moisture from the air, the moisture holds grime against the fibre, and the rug dulls one imperceptible week at a time. Kippa-Ring's flat, low-lying streets hold summer humidity long after the sea breeze dies, which keeps the cycle running most of the year. Vacuuming removes none of it, since the load sits at the very base of the pile. The fix is volume: a deep bath at Yatala that walks the salt back out of the fibre, with drying under control afterwards so the rug lands home genuinely dry, not bay-damp. The retirees notice it first on the pale wool, the families notice it last on the patterned pieces, and by then both are overdue for the bath. Ceiling fans move the air; they do not clean it.

The suburb that waited 121 years

Kippa-Ring knows patience. A railway to the peninsula was promised in 1895, and the first train rolled in on 3 October 2016, a 121-year wait that ended with this suburb as the end of the line. We admire the persistence and do not ask for anything like it: a rug booked on the form is collected on the next scheduled peninsula run, washed by hand, dried right through and back at your door inside about a week. The driver handles the lifting, the quote is settled at inspection, and every rug beyond your first on the booking carries $20 off. One hundred and twenty-one years for the train; seven days for the rug. The peninsula has waited long enough for things.

Kippa-RingMargateClontarfRothwelland the peninsula streets between
All twelve services for 4021

Salt out, colour back, honestly done

From retiree wool to first-house family rugs, everything at the base of the peninsula gets the same careful bath.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Kippa-Ring

The complete peninsula service: dry sand and soil removed before water, a full hand wash at Yatala, patient controlled drying, then home across the Ted Smout Bridge.

Coastal rugs dull faster than inland ones because salt pulls moisture into the pile and grime bonds to both. Washing from the foundation out reverses years of that quietly. Inspection first, one firm figure, about 7 days all up. From the station townhouses to the chamferboard streets, the peninsula pattern holds: hard floors, ceiling fans, one rug doing the real work.

  • Sand out before the bath
  • A figure that stays put
  • Dry through for coastal homes

Rug Washing Kippa-Ring

Total immersion washing for wool and fine fibres: the rug goes under, is worked through by hand at a pH suited to its make-up, and stays in rinse until the salt load is genuinely gone.

You cannot rinse salt out of a rug with a hose on the lawn; it needs volume, movement and proper drying, or the damp simply returns. Our Yatala floor has been doing exactly this for 29 years, one rug at a time.

  • The salt load rinsed right out
  • pH set for the fibre
  • Hand worked, start to end
Most popular

Stain Removal

Cordial at a grandchild's visit, tea by the recliner, sunscreen off summer feet. Every mark gets identified against its fibre before treatment begins.

Guessing at chemistry is how stains become permanent. The dye gets tested, the treatment paired to it, and the frank forecast arrives first: which marks lift, which soften, which are staying. No theatre, just the answer. Half the peninsula's stains involve sunscreen or salt water somewhere in the chain, and both respond to the right chemistry.

  • Identified before treated
  • Sunscreen and salt marks included
  • Frank forecasts every time

Pet Stain and Odour

Peninsula dogs live well, and the lounge rug pays the bill. Accidents wick down into the foundation and hold there, out of reach of anything sold in a supermarket.

Humid coastal air is what keeps old accidents smelling new. The bath scours the foundation, enzyme work neutralises what is left behind, and drying to the core strips out the moisture trigger, which on the peninsula matters double. Peninsula pets live outdoors half the year, which spares the rug in winter and doubles its load in summer.

  • Flushed from the base up
  • Neutralised with enzymes
  • Sea air cannot rewake it

Odour Removal

The closed-up-beach-house smell that settles into soft furnishings settles into rugs hardest, and it lives too deep for sprays to reach.

A rug is the biggest filter in the room and nobody ever empties it. The wash dissolves years of held odour, the rinse hauls it out, and the rug arrives back at your door smelling of clean nothing. Kippa-Ring's flat streets hold humid air longer than the headland ever does, and the rugs record the difference.

  • Beach-house mustiness gone
  • Dissolved, not disguised
  • Clean nothing, delivered

Rug Spot Cleaning

A single fresh mark on a healthy rug can often be treated locally: dye test, gentle lift, groom the spot back flush with the pile.

The discipline is knowing when local treatment is enough. Overworking a spot bruises the pile and spreads the mark, so we treat small, and if the honest answer is a full wash you get that answer with the choice left to you. It is a good option for retirees who keep one treasured piece and want it handled minimally.

  • Treated without the full bath
  • Gentle, tested, tidy
  • Honest escalation only

Rug Steam Cleaning

Steam extraction for the household's synthetics: the playroom rug, the back-door runner, the flat-weave under the outdoor setting.

Steam is quick and effective on machine-made rugs and wrong for good wool, simple as that. The assessment puts each rug with its correct method and we explain the sorting rather than just invoice it. Between Peninsula Fair and the school run, the family synthetics collect their share, and steam clears it economically. The price stays proportionate to the rug.

  • Synthetics done quickly
  • Economical where suitable
  • Never on the good wool

Rug Dry Cleaning

Low moisture cleaning for rugs that cannot take the bath: fugitive dyes, aged and brittle foundations, certain antiques. Compound cleaned by hand, section by section.

When testing shows water would move a dye or stress an old foundation, we change method rather than gamble. It is slower and rarer, the same hands do it, and the standard at the end is identical. The wool that retired to the peninsula decades ago sometimes needs this gentler lane, and we say so at testing.

  • When the dye test says no
  • Slow and sectioned
  • Same standard, safer road

Water Damage Restoration

A burst flexi hose, a blocked gutter in a king tide storm: peninsula rugs get soaked more ways than most. Speed decides what survives.

In coastal humidity a wet rug can bloom mould within days. Book immediately, name the water involved, and the piece is inspected on arrival with an honest verdict for each rug before any spend. King tides and summer storms give the low streets more soakings than the postcode next door.

  • Book the day it happens
  • Dry, wash, restore, in order
  • Verdict first, costs second

Mould Rug Cleaning

Coastal damp meeting a rug that never quite dries: that is the whole recipe, and the grey speckle you notice is only the surface of a colony rooted below.

Wiping mould merely relocates it; removal needs the bath. The antimicrobial wash lifts out growth, spores and nutrients in a single pass, and drying through the backing cancels the standing invitation to return. Salt keeps coastal rugs damp enough that mould rarely needs an accident to get started here.

  • Rooted growth removed
  • Spores and food source too
  • No invitation to return

Rug Moth Treatment

Wool that sits quietly, under beds and in spare rooms, is where moth grubs do their slow damage. Most owners find it a year too late.

Our treatment ends the entire life cycle in one pass, the wash removes every trace, and the storage advice packed home with the rug locks the next generation out of the cupboard. Damage found is damage shown. Wool that came up from the family home often sat in storage first, which is exactly where the grubs found it.

  • The full cycle ended
  • Washed clean of every trace
  • Cupboard wool protected too

Stain Protection

An invisible post-wash finish that slows the fibre's uptake, so spills sit up top while the towel wins the race.

For rugs hosting grandchildren on weekends and salt air all week, the protectant is inexpensive insurance. Nothing changes in look or texture, and the next spilled cuppa blots up instead of soaking down. On the peninsula the coating fights salt spray as well as spills, and both beading up buys time.

  • Insurance you cannot see
  • Feel of the pile unchanged
  • The towel gets time to win

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Off the peninsula, into the bath

Our Brisbane office, and the wash floor your rug visits

Our Brisbane office

Premier Rug Cleaning and Washing - BrisbaneLevel 1, Suite 475/241 Adelaide St
Brisbane City QLD 4000

1800 655 949

Bookings and paperwork run through Adelaide Street. The tubs, the drying room and the actual work are all at Yatala.

A Kippa-Ring rug's itinerary

Collected in Kippa-Ring, washed at YatalaThe rolled rug leaves your door for Unit 9/38 Computer Rd, Yatala QLD 4207, where the bath happens at full depth, all of it by hand.
About an hour southboundThe Ted Smout Memorial Bridge first, then the Gateway southbound and the M1 down to the Yatala exit, roughly 66 kilometres.

Nobody from your house drives anywhere. Kippa-Ring belongs to the scheduled peninsula run, both legs are free, and your window firms up when the run day does.

Three Kippa-Ring stories

A name, a railway and a shopping centre

The base of the peninsula carries more history than it advertises.

The bora ring name story

Named for the initiation rings that stood on this ground.

A suburb named for ceremony held on its own soil makes a fair argument for treating floors seriously. Ours begins with an honest assessment and ends with a rug hand washed at Yatala.

The 121-year railway

Promised in 1895, delivered in 2016, ending right here.

The peninsula's patience is legendary, but a rug should not need it: collection, hand wash, complete drying and return run about 7 days.

Peninsula Fair

The peninsula's big centre, home to one of Queensland's first Kmarts.

The one job Peninsula Fair cannot do is wash a rug. Rugs bought there decades ago come to Yatala instead and go home under a 48-hour re-wash guarantee.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Kippa-Ring

Rated 4.9 from 8 customersaround Kippa-Ring, collected directly from our customers after every clean.

on 29 Apr 2024
Ready to use again in Kippa-Ring
The tribal rug had a dust from storage after being rolled up for too long. The process was easy, especially because we were moving furniture around. The refresh made it feel part of the house rather than something from storage.
Zara Reed
from Kippa-Ring
on 03 Nov 2023
A fresh lounge rug after the pet accident in Kippa Ring
Our dog had one accident on the lounge rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The Kippa Ring pickup was handled well.
Bailey Douglas
from Kippa Ring
on 19 Oct 2023
Easy pickup for our wool rug in Kippa Ring
The wool rug from our Kippa Ring home needed proper attention. After the full wash it felt fresher underfoot and no longer had that old-room smell. The Kippa Ring pickup was handled well.
Max Collins
from Kippa Ring
on 07 Oct 2024
Good repair on the side in Kippa-Ring
The rough edge on the woven rug was getting worse each week. They collected it from Kippa-Ring and explained how the binding would sit. It feels like the rug has a few more years in it. It helped that pickup and delivery were included in the conversation from the start. The rough edge was bothering me more each week, especially when the room was closed up.
Rebecca Walsh
from Kippa-Ring
on 04 Aug 2026
Wool rug treated in Kippa-Ring
The wool rug had been under furniture for years, so the moth concern worried me. The treatment and advice were exactly what we needed. The clean made the small bare patches much less of a talking point.
Casey Mills
from Kippa-Ring
on 09 Jun 2023
Easy pickup for our shag rug in Kippa Ring
The shaggy rug had reached the point where spot cleaning was not enough. The shaggy rug came back fresher, softer and ready to use again in the nursery. It saved us from replacing a rug we still liked. The Kippa Ring pickup was handled well.
Gemma Wallace
from Kippa Ring
on 04 Jan 2026
Easy pickup for our cowhide rug in Kippa Ring
I was expecting a distance charge because we are in Kippa Ring, but there was no surprise fee. The cowhide rug was collected and returned clean without us having to move it ourselves.
Kelsey Webb
from Kippa Ring
on 03 Jun 2024
Old stains are much less obvious in Kippa Ring
I sent the hallway runner from Kippa Ring because the old mark kept standing out. The old stains are much softer now, and the colours look cleaner in daylight. It saved us from replacing a rug we still liked. I liked that the advice was honest before the work started.
Charlie Foster
from Kippa Ring
All customers

Peninsula opinions, plus everyone else's

Kippa-Ring cards sit up top. The running total underneath covers every suburb we collect from.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
Around the peninsula

Suburbs riding the same run as Kippa-Ring

One scheduled day covers the peninsula and its approaches.

Good to know

Kippa-Ring questions we hear most

Why does our rug near the bay dull so much faster than our last house's?

Salt. Bay air deposits it in the pile, salt draws in moisture, and moisture binds grime to the fibre. It is a coastal tax that inland suburbs never pay. A full immersion wash rinses the entire salt load out and the colour comes back with it.

How is rug cleaning in Kippa-Ring priced?

By the rug, after inspection: size, fibre, salt exposure and condition all feed the figure. It is quoted once and honoured, pickup and return on the peninsula run cost nothing, and a rug unlikely to repay its wash is identified upfront.

A retired greyhound has claimed our wool rug and left accidents. What now?

The urine has worked down to the foundation, which is why sprays keep losing. The bath washes that layer through, enzyme treatment deals with what remains, and drying to completion takes the humidity trigger away. Any dye shift is shown to you honestly at assessment, before you spend a cent.

Do Margate and Clontarf get collected on the same day as us?

Yes, the whole lower peninsula shares one scheduled run, Rothwell and Newport included. Booking alongside a neighbour or relative works well, and every rug beyond the first in your own booking earns $20 off.

Can a rug be done in time for a family event this weekend?

If you book fast, yes: the express option turns the rug around in 48 hours at additional cost, drying finished no less thoroughly. Otherwise allow about a week between pickup and return, which suits most occasions with a little planning.

Our rug came with us from the old family home. Has it aged past washing?

Age is rarely the problem; construction and dye stability are what matter, and we test both at assessment. Good mid-century wool usually washes beautifully and comes back brighter than anyone expects. If a rug is too fragile for the bath, we say so and offer the low moisture option.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
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