Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Eleven square kilometres on the escarpment

Rug Cleaning Flaxton,
a Small Place With a
Long Reach

Acreage on quiet escarpment roads with rainforest hard against the boundaries. The rolled rug goes down the range, is bathed by hand at Yatala, and comes back dry to the base.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the Blackall Range run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Read first, priced second

One figure for a rug that lives in cloud

The first question is not what a wash costs, it is whether this rug will repay one. We answer that before quoting. When the answer is yes you get a single number that holds, and when it is no you get told, and the rug goes back inside.

Free pickup and deliveryTo the verandah, on the range run day
Nothing quoted unseenFibre, foundation and colour checked first
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugThe hearth rug and the hall runner together
free re-wash guaranteeIf it is not right, we want to hear inside 48 hours of delivery and the rug is re-washed at our cost
What happens next
  1. 1
    Rolled at the verandahFrom a carport, a hallway or a shed
  2. 2
    Assessed, then quotedOne figure, taken from the rug itself
  3. 3
    Bathed by hand at YatalaImmersed whole, rinsed until it runs clear
  4. 4
    Back in about 7 daysDried flat under control, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
992 people across 11.6 square kilometres

Rug washing Flaxton, on the quiet side of the escarpment

An English fen name, and a village at one twelfth size

Flaxton has a long history of things arriving at the wrong scale and settling in anyway. The name came from Flaxton Hall Farm in the fens of Eastern England, carried here by the settler Joseph Dixon, who selected land in 1882 and planted sugarcane on an escarpment 400 metres above the coast. That did not last, and from 1892 the district cleared for bananas and citrus instead, with a fruit-packing shed opening in 1931 to handle the harvest. A sawmill ran here from 1936 until it burned down twenty years later in 1956. Then in March 1970 the Flaxton Model Village opened, with one-twelfth scale replicas of English buildings standing beside life-sized structures working as a theatre, a cafe and a shop. An English farm name, an English village in miniature, and eleven and a half square kilometres of Queensland escarpment holding both.

Size is not the useful measurement on a rug. What it has been through is, and those two are rarely related.

Acreage on the quiet roads, and what is inside it

This is escarpment acreage on roads that carry a fraction of the traffic Montville's main street does, and the character follows from that: long views, cold mornings by coastal standards, and rainforest running hard against several boundaries. The rug stock reflects the households. Good wool pieces, often bought deliberately rather than casually, laid on timber floors with a wood heater running from around May to September. What that combination produces is a very specific job for us. Ash and fine soot settle into the pile all winter, leaf matter and humus come in on boots year round, and the elevation means neither one ever gets a properly dry week to sit through. Rugs from Flaxton are rarely damaged. They are loaded, which is a completely different problem and a far more satisfying one to fix.

Cloud on the boundary, and why drying decides everything

With Kondalilla National Park directly on the boundary, Flaxton catches the cloud, mist and heavy rainfall the whole escarpment is known for, and rainforest edge living means the humidity has nowhere to go. Indoors, a rug can hold moisture in its base for weeks at a time while feeling perfectly dry to a hand on the surface. Mustiness and slow growth under furniture follow from that, and they are the two most common reasons anybody up here rings us. Both come out in the bath. Whether they stay out depends entirely on the drying, and drying is the one thing this locality cannot provide no matter how good the day is. The controlled room at the facility can, and on the escarpment that single fact matters more than anything else we could tell you.

FlaxtonMapletonMontvilleHunchyand the acreage roads running toward Dulong
All twelve, for 4560

Twelve services, for the quiet side of the range

Eleven and a half square kilometres of acreage between Mapleton and Montville, with national park on the boundary. Wool on timber, wood heat, and cloud most of the winter.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Flaxton

Eleven and a half square kilometres of escarpment acreage between Mapleton and Montville, with rainforest running against several boundaries.

For a locality this small the demands on a rug are unusually large. Rainforest edge means leaf litter and fine organic matter carried in constantly, wood heat means ash, and the elevation means neither ever really dries out. We read the whole piece before deciding anything, because a rug loaded with organic material behaves very differently in the bath from one loaded with mineral soil.

  • Small ground, large demands
  • Organic matter, ash, and damp
  • Organic loads behave differently

Rug Washing Flaxton

Full hand immersion for wool and cotton pieces on acreage floors that see cold mornings and a fire running half the year.

Roughly speaking, a pile holds a great deal more soil than anyone assumes from looking at it, and nearly all of that sits below the level any vacuum reaches. Once it is at the knots it abrades the fibre continuously. A bath suspends the whole load and the rinse takes it away. The strength we use follows what the dyes and the foundation will accept, tested first.

  • Far more soil than it looks
  • Below anything a vacuum reaches
  • Strength follows the testing
Most popular

Stain Removal

Escarpment soil off a wet drive, tannin from leaf matter walked in, and marks that came with the house.

A surprising proportion of what we treat from up here is organic rather than food or drink: leaf tannin, mud with a high humus content, and the brown edges those leave behind. They respond to different chemistry than a wine spill does. We test to find what the fibre and the existing colour will tolerate, work inside that, and then describe the outcome accurately, marks that stayed included.

  • Organic more often than food
  • Different chemistry to a wine spill
  • Outcome described accurately

Pet Stain and Odour

A dog that spends the cold months inside by the fire, and a rug in exactly the spot the dog has chosen.

Winter changes the geometry here, because an animal that lives outdoors in summer moves onto one warm patch of rug for months. Urine then concentrates into a very small fraction of the total area and soaks into the foundation. Surface products cannot act at that depth. The bath reaches it, enzyme work breaks down what smells, and controlled drying stops it recurring next warm season.

  • Winter moves the dog indoors
  • A small fraction takes all of it
  • It does not recur next season

Odour Removal

Woodsmoke through a long cold season, mustiness from a room in cloud, and the wet-forest smell that follows people inside.

Odour bonds chemically to wool instead of resting on the surface, so an afternoon over the verandah rail in mountain air does almost nothing, and on a cloudy day it does less than nothing. Washing breaks the bond and the rinse carries the released material off. Nothing scented is used, since perfume over an odour simply gives a rug two problems instead of one.

  • Bonded chemically to the wool
  • Mountain air does very little
  • Perfume gives it two problems

Rug Spot Cleaning

A single recent mark on a sound rug is often better dealt with in the room than carried down 150 kilometres of road and back.

The proportions here work against you. A small mark treated with too much energy becomes a large area of disturbed pile, because the wool around it flattens and the stain edge migrates outward into clean fibre. We test the response first, use the lightest effective approach, comb the surface back into its lay, and give a direct answer when only immersion will finish it.

  • A small mark becomes a large area
  • The stain edge migrates outward
  • Direct answer when it needs immersion

Rug Steam Cleaning

The hard-wearing synthetics on this escarpment, from the hall runner to the machine-made piece by the door, are steam cleaned rather than sent down for a full wash.

On acreage the practical value is speed, since a synthetic runner treated this way is back in place within hours rather than gone for a week. Applied to hand knotted wool it does damage that only becomes visible after several years, well past the point of tracing the cause. We work out the construction first and explain which category the rug falls into.

  • Back in place within hours
  • On wool it shows years later
  • Category explained before we start

Rug Dry Cleaning

Low moisture treatment for rugs coloured before dye fixing was dependable, or with a foundation that has gone brittle.

Escarpment houses hold a fair number of pieces older than anything else in the room, and a proportion of those cannot be wetted at all. A short test on the reverse gives the answer in about a minute. When it comes back negative we work in careful sections with compound, accept the smaller result, and explain why, because colour that has run is gone for good.

  • Older than anything else present
  • A minute of testing answers it
  • Run colour is gone for good

Water Damage Restoration

Tank overflow, a gutter overwhelmed in a downpour, or runoff arriving off higher ground straight through a lower room.

On a slope water arrives fast and it arrives carrying everything uphill of you, so a large volume of clean water is often an easier job than a small volume of dirty. Ring the day it happens and say where it came from. Nothing is judged until the rug has been dried and stabilised, and that assessment comes to you without an invoice.

  • Fast, and carrying what is above
  • Small and dirty beats large and clean
  • Assessment arrives without an invoice

Mould Rug Cleaning

A rug that sat rolled in an outbuilding through a wet season, or grey showing on the reverse in a cold shaded room.

Cloud settles on this part of the escarpment for days at a stretch and nothing indoors dries while it does, which is the entire requirement for growth. A treated bath lifts out what has grown and the residue holding it, the rinse carries both away, and the drying room removes the standing damp that made it possible. Without that final stage it establishes again within a season.

  • Cloud settles here for days
  • Growth and residue both lifted
  • The standing damp removed

Rug Moth Treatment

Wool going quietly in the parts of an acreage house nobody visits: spare rooms, storerooms, the space under a bed.

The ratio matters here. A large house on a small locality still has plenty of rooms that go unentered for months, and moths need exactly that kind of uninterrupted stretch to do real structural harm. One treated wash finishes every stage of the life cycle simultaneously, chewed fibre leaves in the rinse, and only afterwards can the loss be measured honestly.

  • Rooms unentered for months
  • Every stage finished simultaneously
  • The loss measured honestly after

Stain Protection

A clear finish that can go on at the end of a wash, sometimes worth it where a wet gravel drive meets a pale wool rug.

The gain is measured in seconds, not in immunity, and putting it any other way would be dishonest. A spill held at the top of the pile for a short while is one that a cloth deals with before it reaches the knots at all. Beyond that the finish does nothing, and it changes neither the handle, the sheen nor the colour.

  • Measured in seconds, not immunity
  • A cloth deals with it in time
  • Handle, sheen, colour all unchanged

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Nowhere to drop in, one place to wash

Our Sunshine Coast office, and the drying room that matters more up here

Our Sunshine Coast office

Premier Rug Cleaning Sunshine Coast

(07) 5227 8733

The Sunshine Coast listing sets out the ground we work rather than a place you can visit. A driver comes up the range to the property, and the bath is filled at Yatala.

Down the range, then south

One floor takes the whole rangeRugs off the escarpment are hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
Around an hour and three quartersDown off the range to the Bruce Highway, then the M1, roughly 140 to 150 kilometres either way.

That distance belongs to us and it never reaches your quote. Flaxton is collected on the Blackall Range leg with Mapleton and Montville, and the window is confirmed once the day is scheduled.

Three Flaxton stories

An English farm name, a sawmill lost to fire, and a village in miniature

A quiet stretch of escarpment that has never been short of character.

Named for a farm in the English fens

Flaxton takes its name from Flaxton Hall Farm in the fens of Eastern England, after the settler Joseph Dixon selected land here in 1882 and began growing sugarcane.

A name carried whole from an English farm to a Queensland escarpment is the sort of specific we like having before we ever collect from an acreage block here.

A sawmill that ran twenty years, then burned

A sawmill operated at Flaxton from 1936 until it burned down in 1956, twenty years of timber work on the same stretch of escarpment that now grows citrus and holds acreage homes.

A working mill lost to fire after two decades is a real piece of local memory, and we bring the same attention to the specifics of a place that we bring to the specifics of a rug.

A model village on the escarpment

The Flaxton Model Village opened on 21 March 1970, with one-twelfth scale replicas of English buildings standing alongside life-sized structures working as a theatre, a cafe and a shop.

An English village in miniature on a Queensland escarpment tells you this quiet road has never lacked character, and every rug from it gets the same careful attention.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Flaxton

Rated 4.9 from 8 customersaround Flaxton, collected directly from our customers after every clean.

on 30 Nov 2024
Easy pickup for our machine-made rug in Flaxton
The machine-made rug had been on my Flaxton to-do list for too long. After the clean it smells neutral again, not perfumed, and the hallway feels usable. The Flaxton pickup was handled well.
Marcus Patel
from Flaxton
on 19 Sep 2020
Old stains are much less obvious in Flaxton
The set-in marks on our Scandi rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. The Flaxton pickup was handled well.
Joel Bennett
from Flaxton
on 05 Sep 2025
Easy pickup for our shag rug in Flaxton
We had put this off for ages, mostly because the shaggy rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the hallway.
Madeleine Hughes
from Flaxton
on 26 Mar 2021
Stain looks much better in Flaxton
Collection from Flaxton was easier than wrestling the rug into the boot. A juice spill on our Persian rug was the first thing I saw when I walked into the room. The colour around the spill looks more even now.
Reece
from Flaxton
on 22 Dec 2025
Storm water handled in Flaxton
A small leak left a damp corner on our woven rug. It was worth cleaning rather than replacing it. The clean made the damp corner much less of a talking point.
Riley Bryant
from Flaxton
on 01 Dec 2021
Jute rug smells fresh again in Flaxton
I was mainly worried about the fibres, not just the muddy edge. I did not want to soak the jute rug at home and make the mark worse. I appreciated the honest advice before they started. The smell has gone and the rug still has its natural texture.
Ben Ryan
from Flaxton
on 24 Jun 2022
Easy pickup for our wool rug in Flaxton
I wanted the wool rug handled carefully, not rushed through. After the full wash it felt more even underfoot and no longer had that old-room smell. The Flaxton pickup was handled well.
Scarlett Morgan
from Flaxton
on 01 Aug 2021
A practical clean for our shag rug in Flaxton
Our Flaxton home felt ready for the shaggy rug to have a proper reset. The shaggy rug came back fresher, softer and ready to use again in the office. It was an easy result to be happy with.
Cameron Dawson
from Flaxton
All customers

Flaxton's own cards, then every other address

The cards above come from Flaxton addresses. The larger figure counts every suburb we collect from.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
Along the escarpment

Collected on the same range day as Flaxton

The range leg takes these in order along the escarpment road.

Good to know

Flaxton questions, answered plainly

There is ash in the rug from the fire every winter. Does that come out?

Yes, and it is one of the most common reasons anyone up here calls us. Fine ash and soot work down into the pile where vacuuming cannot reach them, and they are exactly what full immersion is good at. The rug generally comes back several shades closer to its original colour than people expect.

How is the price for a Flaxton rug decided?

By the rug and nothing else. Size, construction, fibre and condition are the inputs. The escarpment address makes no difference and neither does the drive, which is already covered. The figure is set at inspection and stays where it lands.

Can a rug be dried properly up here after a wash?

Not reliably, and that is the honest answer for the whole escarpment. Cloud sits on this boundary for days at a time and nothing indoors dries through while it does. It is the reason we take rugs off the range and dry them in a controlled room rather than returning them still holding moisture in the base.

The dog sleeps by the fire and has urinated there. Is the rug finished?

Almost certainly not, though it wants looking at rather than another spray. Urine goes through the pile into the foundation, which is why surface products stop working within a day. Immersion carries the deposit out, enzymes deal with the odour source, and we tell you at the assessment if the colour underneath has been damaged.

Do you collect from Montville, Mapleton and Hunchy too?

All three are on the same Blackall Range day, along with Maleny and Witta further south. Acreage roads up here mean one stop often serves two properties, so send rugs together where you can and each one after the first has $20 off applied.

Something grey has appeared on the back of the rug. What now?

Get it looked at rather than scrubbed. Growth on the reverse means the base has stayed damp, and disturbing it dry spreads spores through the room. We collect it, treat it in the bath, rinse out both the growth and what it has bedded into, and then dry the piece properly so the same corner does not start it again.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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