Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Ten neighbours, one crossroads

Rug Cleaning Nunderi,
Where Ten Small Names
Meet

A valley village ten minutes out of Murwillumbah with more neighbours than most places twice the size. Rugs go rolled, get bathed by hand at Yatala and come home dry through to the backing.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • 48 hour express available at additional cost
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
A straight number

Inspected first, then costed once

Nobody quotes a rug they have not seen. The driver looks at the fibre, the foundation and the colour at your door, a figure follows from that, and it is the same figure on the invoice. Where a rug is not worth the money we tell you at the same moment.

Free pickup and deliveryAt the house, on the valley run day
Seen before it is pricedFibre, backing and dye read at the door
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugRunners and hearth pieces count too
free re-wash guarantee48 hours from delivery to raise anything, and the re-wash is ours to pay for
What happens next
  1. 1
    Rolled and loadedOut of a hallway, a bedroom or a shed
  2. 2
    Priced at the doorOne figure, read off the rug in front of us
  3. 3
    Immersed at YatalaWhole rug under, rinsed until it clears
  4. 4
    Back in about 7 daysDried flat, groomed, rolled and delivered
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
656 in 2016, 696 in 2021

Rug washing Nunderi, on the crowded middle of our valley leg

Count the neighbours and you have described the place

There is a straightforward way to explain where Nunderi sits, which is to list what touches it. Kielvale, Condong, Farrants Hill, Clothiers Creek, Eviron, Wardrop Valley, Reserve Creek, Tygalgah, Dulguigan and Murwillumbah South all border it or sit within a few kilometres, and Fernvale in the Tweed Valley turns up as a further neighbour when you check from the other direction. That is ten small localities converging on one point, which is unusual even by the standards of this valley, where names change every couple of kilometres. Several of those names are already regular stops for us. What it produces on the ground is a village that feels connected rather than remote despite being genuinely rural, and a drive into Murwillumbah of about ten minutes for anything the village does not have.

Ten names meeting at one point, and a rug in most of the houses that has never had a proper bath.

Farmhouses and acreage, ten minutes from a town

The housing here is the mix that comes with that position. Farmhouses and acreage blocks sit alongside the smaller holdings that fill in between the neighbouring names, and almost none of it is estate housing. Timber floors are common, and timber floors are where wool rugs belong. The pattern we see repeatedly is a good rug bought once, laid down, and then walked on daily for fifteen or twenty years by a household that comes in from outside work. Structurally those rugs are usually excellent. Cosmetically they look finished. That gap between how a rug is and how it looks is the most useful thing a hand wash addresses, and telling you which side of it you are on is the first job, before any figure is mentioned.

Caldera air, and what it leaves in the lower pile

Nunderi sits inside the caldera that shapes this whole region's weather, and the practical consequence indoors is straightforward. Air here holds moisture for extended stretches, and while it does, nothing in the house dries out to the base. A rug in that situation is carrying two separate things: soil that has worked its way down over years, and damp sitting under a surface that feels perfectly dry to the hand. The damp announces itself by smell long before there is anything to look at, which is why the first call we take from valley addresses is so often about a room rather than a stain. Both come out in the same treatment. Both come back within a season unless the drying afterwards is properly controlled, and that control is the reason the rug makes the trip north. It is also the difference between a wash that holds for years and one that has to be done again before the next wet season is out, which is worth knowing before anybody spends money on either.

All twelve, for 2484

Twelve services, for the valley's busiest junction

Acreage blocks and farmhouses where ten small localities run into each other, close enough to town for errands and far enough out to keep the mud.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Nunderi

Six hundred and ninety six people at a junction of ten valley localities, about seventy minutes from where we wash.

What actually ages a rug out here is not use, it is the pair of conditions this valley supplies free of charge: paddock and driveway soil brought inside daily, and air that stays heavy from autumn through spring. Both are addressed the same way. The rug is laid out and read first, then wetted through completely, rinsed until nothing further comes out of it, and dried where we hold the conditions steady.

  • Not use, the two conditions
  • Read first, then wetted through
  • Conditions held steady while it dries

Rug Washing Nunderi

A full bath by hand for wool and cotton, which is what most of the good pieces in a valley farmhouse turn out to be.

Why does a vacuum stop working after a few years? Because the soil it chases has gone past its reach, down where the pile meets the knots, and there it grinds against fibre under every footstep. Only water goes that far. The bath floats it loose and the rinse takes it out of the building. Bath strength is settled by testing the dyes and backing beforehand.

  • Past the reach of a vacuum
  • Only water goes that far down
  • Settled by testing beforehand
Most popular

Stain Removal

Valley soil off a long gravel drive, red wine at a kitchen table, and older marks nobody in the house can date.

A mark that has been on a rug for years is a different job from one that happened last night, because time lets it bond to the fibre instead of sitting on it. We work out which we have, check what the wool and surviving dye will take, and stop at that line. Then you are told which marks left and which are staying, undressed either way.

  • Years bonds it, a night does not
  • We stop at the line
  • Told which are staying

Pet Stain and Odour

Dogs with a paddock to work and a warm rug to come back to, plus the cat nobody quite admits to owning.

Animals return to the same place, which is why the problem is deep rather than wide. Repeated urine soaks past the pile into the foundation and stays there, and every product sold for the surface stops well short of it. A bath reaches the depth involved, enzymes then take apart the compounds producing the odour instead of masking them, and a proper dry keeps humid weather from bringing it all back.

  • Deep rather than wide
  • Surface products stop short
  • Humid weather brings nothing back

Odour Removal

Wood heater smoke through a long winter, mustiness after a wet run, and whatever the dog brought in last week.

An odour you can smell is a compound holding on to the wool, which explains why every household remedy that involves fresh air fails. There is nothing loose to blow away. Washing breaks the hold, and what comes free leaves with the rinse water rather than settling somewhere else in the rug. We never finish with a scent, since perfume over a smell is simply two smells.

  • Nothing loose to blow away
  • What comes free leaves with the rinse
  • Perfume over a smell is two smells

Rug Spot Cleaning

Not every mark earns a seventy minute drive. A recent one on an otherwise sound rug is usually best dealt with where it lies.

The risk with spot work is the person doing it, not the mark. Hard rubbing crushes wool flat and carries dye sideways into pile that was fine, and the pale halo is what visitors notice from the doorway. We test what the fibre allows, use very little pressure, groom the pile back the way it grew, and say straight out when a mark runs deeper.

  • The risk is the person, not the mark
  • Noticed from the doorway
  • Said straight out when it is deeper

Rug Steam Cleaning

Hot water extraction, the right call on hardy synthetics: hallway runners, machine-made pieces, the mat inside a laundry door.

These constructions were designed around the method, come up well and are usable again in a few hours, which is what a house with children and dogs actually needs. Send a hand knotted wool rug through the same process and the damage is delayed rather than avoided, showing up years on when nobody links it back. We identify the construction first and explain which category yours falls in.

  • Designed around the method
  • Usable again in a few hours
  • Damage delayed, not avoided

Rug Dry Cleaning

Low moisture work for pieces whose dyes were never properly fixed, or whose foundation has gone dry and brittle.

Is this rug safe to immerse? That is the first question and a swab on the reverse answers it in about a minute. Roughly one valley farmhouse in three holds something that fails the test, usually an inherited piece older than the house. Those get compound worked through in sections, which is slower and achieves less, and we say so honestly rather than promising the same result by another route.

  • A swab answers it in a minute
  • Roughly one house in three
  • Less achieved, said honestly

Water Damage Restoration

The line to a fridge ice maker splitting behind the kickboard, or a bathroom overflowing while the house was empty.

Volume is rarely the problem with household water. Time is. Wool that stays wet starts to smell within two days and starts growing within a week, so the useful thing you can do is ring early and describe exactly what the water was, because supply water and waste water are handled differently from the outset. The rug is dried and stabilised before anything is judged, and judging it costs nothing.

  • Volume rarely, time always
  • Describe exactly what the water was
  • Stabilised first, judged after

Mould Rug Cleaning

Something rolled and stored through a wet autumn, or a dark bloom found under a rug that was never lifted.

Growth needs one thing above all, material that never gets properly dry, and a valley holding its moisture supplies that for months. A treated bath removes the growth together with the residue holding it in place, the rinse takes both out of the fibre, and then the moisture that permitted the whole thing is driven off under controlled heat. Miss that and it simply starts again.

  • Material that never gets dry
  • Growth and residue both out
  • Miss the drying and it starts again

Rug Moth Treatment

A spare room in a farmhouse, a rug under a wardrobe, and months where nothing in that corner gets moved.

Moths do not need a great many months, only uninterrupted ones, and a house with room to spare hands them over readily. Treated washing gets eggs, larvae and adults in a single pass instead of chasing them in rounds, and fibre already lost goes out with the rinse rather than staying to blur the picture. Only once that is done can anybody see what is actually missing, and we go through it with you then.

  • Uninterrupted, not many
  • One pass, not rounds
  • What is missing, seen at the end

Stain Protection

Stain protection, taken up or declined once a rug is clean, and most useful on pale wool where a gravel drive runs to the door.

This does not make a rug spill proof and we will not describe it that way. What it does is slow the descent, so a spill sits up on the surface instead of sinking, and that pause is when a cloth wins. Past the pile, nothing helps. Colour, feel and sheen are unaffected, and plenty of rugs do not warrant it.

  • It slows the descent
  • The pause is when a cloth wins
  • Plenty of rugs do not warrant it

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
No counter, one bath

One office for the region, one floor for the washing

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

The listing covers a service area, not a shopfront with a counter. It shows where we work, a driver comes out to the property, and every rug is bathed at Yatala.

Out of the valley, north to the wash floor

One floor for the whole runRugs from this junction are hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
Around seventy minutesDown to Murwillumbah, out to the highway and north across the border, about ninety two to ninety five kilometres.

The kilometres are ours. Nunderi is collected with Eviron and Murwillumbah on the same leg, and the pickup window is confirmed once that day is set.

Three Nunderi facts

A junction of ten, ten minutes from town, and still growing

One of the better-connected small villages anywhere on our Northern NSW run.

Ten localities meeting at one point

Nunderi borders or sits within a few kilometres of Kielvale, Condong, Farrants Hill, Clothiers Creek, Eviron, Wardrop Valley, Reserve Creek, Tygalgah, Dulguigan and Murwillumbah South.

Knowing which names sit next to which is what lets a driver plan a morning properly instead of doubling back across the valley twice.

Ten minutes from town without becoming a suburb of it

Murwillumbah is about ten minutes away by road, close enough for errands, and Nunderi has stayed a genuinely rural village rather than turning into a commuter fringe.

Rural floors and town-frequency traffic together produce a particular kind of wear, and it is the kind a bath fixes rather than a surface clean.

Six hundred and ninety six, and rising

The population went from 656 at the 2016 census to 696 in 2021, real growth of forty people, which makes Nunderi one of the larger communities in this part of the valley.

A growing village means more households discovering the rug they inherited is worth keeping, which is most of what we are asked to look at here.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Nunderi

Rated 4.9 ★ from 8 customersaround Nunderi, collected directly from our customers after every clean.

on 31 Aug 2021
Ground-in dirt reduced in Nunderi
We booked because the Moroccan rug looked dull from clay dust. The rug feels clean enough to bring back into the main room. It was a good save for a rug we still wanted to keep.
Zac Andrews
from Nunderi
on 02 Nov 2020
A practical clean for our shag rug in Nunderi
The shaggy rug needed more than a quick vacuum. The shaggy rug came back fresher, softer and ready to use again in the nursery. It was an easy result to be happy with.
Chelsea Henderson
from Nunderi
on 06 Feb 2025
Easy pickup for our Moroccan rug in Nunderi
I booked after a friend mentioned Premier, mostly because the Moroccan rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the bedroom.
Charlie Smith
from Nunderi
on 19 Feb 2026
Easy pickup for our Scandi rug in Nunderi
Our dog had one accident on the Scandi rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The Nunderi pickup was handled well.
Jess Douglas
from Nunderi
on 24 Mar 2022
Mould smell sorted in Nunderi
Our cotton rug had been against a damp wall and started smelling musty. I liked that they talked about drying as much as cleaning. It came back smelling fresh and dry. It no longer has that half-cleaned feel home machines can leave behind.
Belinda Wright
from Nunderi
on 27 Feb 2023
Easy pickup for our Oriental rug in Nunderi
I had tried spot cleaning the Oriental rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. The Nunderi pickup was handled well.
Laura Ryan
from Nunderi
on 05 Nov 2025
Storm water handled in Nunderi
The machine-made rug had a damp corner that started to smell after a leak. They checked it before cleaning and explained what might not fully lift.
Jess Zhang
from Nunderi
on 18 Feb 2023
Careful cleaning for our wool rug in Nunderi
I kept noticing the wool rug whenever I walked through the family room. After the full wash it felt fresher underfoot and no longer had that old-room smell. The Nunderi pickup was handled well.
Aaron Miller
from Nunderi
All customers

Nunderi's cards first, then everywhere else we call

The cards above were left by Nunderi households. The larger figure counts every locality on our runs.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
Everything that touches this junction

Reached from the same crossroads as Nunderi

Ordered the way the van works outward from the junction rather than by the alphabet.

Good to know

Nunderi questions, answered without hedging

Do you come out to the junction for a single rug?

Yes, and it is routine. The valley leg passes through on its scheduled day whether one rug is waiting or several, and the distance is not itemised anywhere on your quote. One piece from one farmhouse is a normal stop.

How is the price for a Nunderi rug arrived at?

From the rug in front of the driver. Its construction, its size, what it is made from and what condition it is in. Nothing about the address enters into it. Whatever is agreed at the door is what appears on the invoice when the rug comes home.

Ours came out of a shed and smells strongly. Is it still worth washing?

Often, yes, and shed storage is the most common reason we see something in that state. What matters is whether the foundation held up, which we check by hand at the door. If it did, a treated bath deals with both the smell and whatever is causing it. If it did not, we tell you before any work is booked.

The dog has urinated in one corner more than once. Can that be dealt with?

In most cases yes, and sooner is easier. Repeated urine sinks past the pile into the foundation, which is why surface products keep disappointing. Immersion reaches it, enzyme work breaks down the compounds behind the smell, and where the dye below has suffered we point it out at assessment rather than leaving you to find it.

Will you collect from Eviron, Kielvale and Clothiers Creek at the same time?

All three are on this leg, along with Condong, Dulguigan and Wardrop Valley. Blocks out here are spread apart, so if two or three houses have rugs ready we take them together, with $20 off applied to every one after the first.

Should the rug be vacuumed before you collect it?

There is no need. Everything sitting on the surface comes out in the bath anyway, and a rug that arrives as it lives gives us a more honest picture of what it has been dealing with. Just roll it if you can, and leave it somewhere the driver can reach.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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