Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Camphor laurels, deep blocks, older rugs

Rug Cleaning Chelmer,
Under the Camphor
Laurels

Persian and wool pieces in Chelmer's timber houses are often older than their owners and get treated that way. Collection is from the verandah, rolled. Hand bathing follows at Yatala. Return is inside a week, dry through the weave.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Collection and return included on the riverside leg
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Inspected first, priced once

A careful figure for rugs worth the trouble

An inherited Persian and a hallway runner are two jobs, and no honest number comes out of a telephone call. The piece is examined properly and priced a single time, after which nothing shifts.

Free pickup and deliveryVerandah to verandah on the scheduled riverside leg
Inspected and quoted firstAge, weave and dye stability read before pricing
Hand washed, never machine scrubbedWashed by hand, never near a machine
$20 off every extra rugThe runner and the front room piece together
free re-wash guaranteeAny concern, raised within two days of return
What happens next
  1. 1
    The driver collects the rolled rugRolled and waiting at the front steps
  2. 2
    Inspection and an honest quoteAssessed carefully, then a single price
  3. 3
    Hand washed at YatalaSubmerged, then hand worked at the fibre's level
  4. 4
    Home again in about 7 daysBack to the house, dry through the weave
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
Three thousand people, one square mile

Rug washing Chelmer, for the oldest things in the house

Small streets, deep blocks and serious rugs

Chelmer is a compact 1.8 square kilometres of riverside streets about ten kilometres southwest of the city, with the Brisbane River wrapping its northern side and the rail line running through the middle. The 2021 census recorded 3,325 residents, which makes it one of the smaller and more tightly held addresses in the west. The housing is the reason: full verandah Queenslanders and interwar homes on deep blocks, hoop pine floors throughout, and a canopy over the roadway that is older than a good number of the houses beneath it. Rugs here are not decoration. In plenty of these houses the rug in the front room is the second oldest thing in the building after the building, and the people who own them want them handled by somebody who knows what they are looking at. Owners here rarely notice the change happening, which is exactly why it is worth booking.

An old rug rarely wears out in these houses. It just gets slowly full, and people mistake that for age.

A quiet English name and a street voted the city's best

The name travelled a long way to get here. A station called Oxley's Point opened on this bank in 1876, was renamed Riverton in 1888 and closed the following year, and the name that finally stuck came from a siding built in 1881 and called Chelmer, probably after the River Chelmer in Essex. When that siding became the present station in 1889 the district took the name for good. Laurel Avenue is the other thing everyone knows: voted Brisbane's Best Street in 1999 for its avenue of grand camphor laurels planted around the turn of the twentieth century, credited variously to the Sherwood Divisional Board or to local resident Walter Morley of Floraville at number 115. The trees are heritage listed and the canopy meets over the roadway, and beneath it sit some of the finest timber homes in the city's west.

River air, deep shade and a slow load in the pile

The practical problem for rugs here is that Chelmer's low streets stay damp through the warm months and that big canopy keeps the shade on all summer. Old timber houses breathe from below, so fine dust arrives from under the floor at the same time the humidity arrives through the windows, and wool takes in both quietly over a season. Nothing about it looks like dirt. The rug simply loses depth, a little each year, until somebody puts a clean one beside it and that difference is obvious. Yatala removes what has gathered below, so the Chelmer piece returns to a shaded room already dry. Around 43 kilometres each way on the riverside day.

ChelmerGracevilleSherwoodCorindaand the riverside streets between them
The whole service list for 4068

Every rug read before it is priced

An inherited Persian in the front room, hall runners on hoop pine, and the piece the grandchildren sit on. Different rugs, one careful method.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Chelmer

The complete treatment for pieces these houses have held for decades: loose soil taken out before water goes anywhere near the rug, a hand wash at Yatala, then a slow dry and a groom.

Rugs on hoop pine floors in old timber houses take in more than anyone expects. Dust comes up through the boards, river air through the windows, and the pile holds both without looking soiled. What we rinse out of a Chelmer rug is almost always invisible on collection day. Turnaround is about 7 days, and the price is settled at inspection.

  • Collected rolled from the verandah
  • One figure, agreed before we start
  • Returned dry through the base

Rug Washing Chelmer

Full immersion is used on hand knotted Persian and old wool, the piece being submerged, worked by hand at the correct level for its fibre, and rinsed until clear.

A rug fifty years in one family should never meet a rotary head. Immersion is what the weaver assumed it would get: easy on knots and dye, thorough underneath, and honest about the outcome. It also happens to be the only route that reaches what has settled below.

  • Under water, washed by hand
  • Correct pH for wool and silk
  • Rinsed until the water runs clear
Most popular

Stain Removal

Port on the dining rug, olive oil from a long lunch, the biro an eight year old left uncapped on the hall runner. The fibre is named before a treatment is chosen.

On a rug of this age an incorrect product does worse than fail, since it fixes the mark and lifts dye away with it. Testing is carried out of sight, and treatment follows the fibre in front of us. A straight account follows of what lifts entirely against what merely softens, delivered before any work begins.

  • Fibre identified first
  • Dye tested out of sight
  • Honest split on the outcome

Pet Stain and Odour

A cat sharing a house with an antique rug is a common Chelmer arrangement, and it produces an accident eventually. What lands on the surface finishes in the foundation.

Scent over an accident buys about a week under this canopy. Immersion draws residue down and out of the weave, enzymes handle salts a rinse leaves behind, and once a piece is dry to the last thread nothing remains to wake in February. On a valuable rug it is also gentlest.

  • Carried out through the base
  • Enzymes neutralise the rest
  • Dried right through, not surface dry

Odour Removal

A heavy shut room note develops in these old riverbank houses over a wet summer, held at the root of the wool far below anything a vacuum reaches.

Camphor laurel shade keeps these rooms cool and faintly damp for months, and wool records the whole season. Fragrance simply leaves two smells. Immersion breaks its cause up, the rinse removes it, and the Chelmer rug comes back into the house smelling of nothing whatever.

  • The source lifted, not covered
  • Rinsed away at the foundation
  • Neutral when it comes home

Rug Spot Cleaning

One mark on an otherwise sound Persian is seldom worth a full bath. The dyes are proved, the spot is lifted in place, and the wool then settles back to level as it dries.

Most of the craft lies in knowing when to stop, since vigorous work widens a mark and crushes the wool around it, and on an aged silk blend that crushing never lifts. Where in place work is unsafe, the reasoning is given first and the decision remains entirely yours.

  • Contained rather than spread
  • Tested before anything is used
  • Explained, then your choice

Rug Steam Cleaning

Machine made pieces in these houses take extraction instead, the sunroom rug included, along with anything laid where the dog waits and the children eat.

Its keep is earned on machine made pieces, and quickly, which suits a rug missed the day it goes. Near hand knotted work the wand has no business at all. Route is set at each assessment rather than by habit. Being open about that costs us the larger job now and then, which is acceptable.

  • Correct for machine mades
  • Quick where speed matters
  • Never near hand knotted work

Rug Dry Cleaning

Water is not always an option. An old riverside piece whose dyes will move is worked dry, with compounds carried through it in measured stages by hand.

The rug is believed ahead of the schedule. Where an old riverbank piece proves unstable, the alternative is taken without argument and without regret, and along these streets it arises roughly twice a year. Along these streets it is uncommon and never a shortcut. Nothing about the outcome is treated as second best.

  • For unstable dyes and old weaves
  • Worked carefully in sections
  • Chosen on evidence, not habit

Water Damage Restoration

A bathroom hose gives out. A laundry overflows with the house empty. Either leaves a Chelmer rug saturated within minutes, and two or three days settle the rest.

Saturated wool is turned fast by warm river air, and the base weave surrenders while the surface still appears intact. A telephone call the same morning is what saves these pieces. Note the hours. The piece is examined on arrival, well ahead of any spending, and the answer comes to you first.

  • The first days decide it
  • Dried, then washed, in that order
  • Plain verdict up front

Mould Rug Cleaning

Mould reaches us in two forms. A rug rolled beneath a Queenslander through a wet season, and the stripe of grey under a sideboard that has stood in one spot since the seventies.

Establishment occurs at the root and travels upward from there, so wiping the face achieves nothing but distribution. Antimicrobial immersion removes the growth and what sustained it, and the piece is held until its base retains nothing whatever. A rug rolled beneath a Queenslander is the usual origin.

  • Treated at the root, not the face
  • Antimicrobial wash then full rinse
  • Dried through so it stays away

Rug Moth Treatment

Under a piano leg. Hard against the wall behind a settee. These are the places grubs choose in a Chelmer drawing room, and the damage is well advanced before anyone sees it.

The moths are a symptom. Larvae are the cause, and they are underneath, in the parts of a Chelmer drawing room nobody disturbs. A full bath removes every stage simultaneously. Storage guidance returns with the piece so a second infestation has nowhere to begin, and any loss already suffered is disclosed rather than quietly rolled under.

  • Whole life cycle addressed
  • Eggs and casings taken out
  • Storage guidance included

Stain Protection

A protectant is applied as the final step. Invisible in use, it keeps liquid sitting on the surface of the wool rather than being drawn straight down into the pile.

On a fine old rug hosting Christmas lunch each year, those seconds decide whether a mark appears at all. Colour, handle and the look of the pile are untouched. For a piece meant to be passed on, it repays itself the first knocked glass.

  • Applied at the end of the wash
  • Handle and colour unaffected
  • Buys blotting time on spills

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Oxley Road, then motorway

Our Brisbane office, and the floor where Chelmer rugs are washed

Our Brisbane office

Premier Rug Cleaning and Washing - BrisbaneLevel 1, Suite 475/241 Adelaide St
Brisbane City QLD 4000

1800 655 949

Adelaide Street is an office: enquiries, quoting, records. It holds no wash floor whatever. Pieces lifted here are cleaned at Yatala.

The journey your rug takes

Collected in Chelmer, washed at YatalaFrom the verandah, rolled, the piece is carried away and hand washed in full immersion at Unit 9/38 Computer Rd, Yatala QLD 4207.
About forty minutes each wayOxley Road to the Ipswich Motorway, then the Logan and the M1, leaving at Computer Road. Around 43 kilometres.

A rolled Persian does not belong in a back seat. These streets sit on the riverside day, both trips come with it, and a pickup time is confirmed at scheduling.

Three Chelmer markers

An Essex river, a laurel avenue and a hall from 1923

A small riverside suburb that has kept nearly everything it started with.

The name from an Essex river

A railway siding named in 1881 gave the suburb its English name.

A place that settled on the right name and kept it suits our method: one way of washing rugs, kept for 29 years.

Laurel Avenue, voted Brisbane's best street

The camphor laurel avenue judged the city's finest in 1999.

Streets like this hold the rugs we built our trade on: wool and Persian pieces worth proper hand washing, never a quick surface job.

The School of Arts on the riverbank

The suburb's 1923 hall, opened when Chelmer was young.

Suburbs that keep their hundred year old buildings keep their hundred year old rugs. Both are kept best with honest, careful maintenance.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Chelmer

Rated 5.0 ★ from 8 customersaround Chelmer, collected directly from our customers after every clean.

on 09 Sep 2024
Colours look clearer again in Chelmer
Our Chelmer home felt ready for the area rug to have a proper reset. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The Chelmer pickup was handled well.
Riley
from Chelmer
on 04 Jul 2022
Careful cleaning for a delicate silk rug in Chelmer
I wanted a proper clean, not another quick spray, mostly because the silk rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the family room.
Melissa Smith
from Chelmer
on 27 May 2024
Good deep clean in Chelmer
The woven rug had started to make the room feel dusty, especially near the sofa. Pickup from Chelmer was simple, and I liked that it was cleaned away from the house. I wanted it cleaned before guests came through again. It feels softer underfoot and the colours sit more evenly now. The useful part was that the result matched what they said at the start, especially around the limits of old marks and worn fibres.
Emerson Smith
from Chelmer
on 06 Aug 2021
Rug feels healthier in Chelmer
The cotton rug looked clean from a distance but had a lot of pet hair in the fibres. The rug was handled without a strong chemical smell afterwards. It came back dry and comfortable for the kids to use again.
Reece Sharma
from Chelmer
on 23 Dec 2023
Easy pickup for our lounge rug in Chelmer
Our dog had one accident on the lounge rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The Chelmer pickup was handled well.
Tara Webb
from Chelmer
on 27 Oct 2020
Mould smell sorted in Chelmer
We stored the sisal rug too long and it came out smelling damp. Pickup and return were easy, which helped because I did not want it in the car. A couple of faint marks remain, but the rug feels much healthier. That mattered because the rug sits in a busy part of the house.
Mikayla Peterson
from Chelmer
on 10 Dec 2021
Easy pickup for our wool rug in Chelmer
I wanted the wool rug handled carefully, not rushed through. After the full wash it felt less dusty underfoot and no longer had that old-room smell. The Chelmer pickup was handled well.
Fiona Morris
from Chelmer
on 24 Jan 2022
Easy pickup for our shag rug in Chelmer
I did not want to risk a home clean on the shaggy rug. The colours look clearer, the room feels cleaner, and the service was simple from booking to return. The Chelmer pickup was handled well.
Isaac Liu
from Chelmer
All customers

These riverside streets, then the rest of the map

Cards above come from riverside houses. The wider tally spans each suburb we visit.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The riverside leg

Collected the same day as Chelmer

These neighbours ride the one scheduled riverside day.

Good to know

Chelmer questions, answered straight

What sets the price on a Chelmer rug?

The rug decides. Age, weave, fibre, and condition all pull the number about, so an inspection is required before any figure is named. From that point it is settled. Getting the piece to Yatala and back is included on the riverside day.

Can an antique Persian go under water safely?

Yes, provided the pace is slow and the dyes are checked beforehand. Everything is run at the level of acidity the fibre asks for, and every stage is done by hand. Machinery ruins an old rug; water does not. No machine touches hand knotted work on this floor.

Who has the rug between collection and delivery?

Our own people, the whole way. No subcontractor sits in the chain, and the Chelmer rug is not handed between operators. On something irreplaceable that matters at least as much as method, and it is a fair question to put to any cleaner you consider.

Our cat urinated on a wool rug. Is that recoverable?

Almost always. Urine sits in the foundation rather than the surface, which is why sprays only work between damp spells. Immersion draws the residue out of the weave, an enzyme stage clears the salts, and a piece dried right through has nothing left to turn.

Do Graceville, Sherwood and Corinda share the run?

All of them fall on the riverside day, so a household here and relatives two stations along can be booked together. The second and every later rug carries $20 off, so bookings here usually cover several pieces. Bookings along this leg usually cover several pieces for that reason.

Is a faster turnaround possible?

Yes. There is a 48 hour alternative, priced slightly above the usual. The usual route occupies roughly seven days, and the piece is returned dry through the weave. In both cases the rug is returned to the house dry through the weave.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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