Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

A name that outlived the trade that coined it

Rug Cleaning Tivoli,
for Rugs That Have Outlasted
a Whole Industry

This district took its name from a coal seam and the name is still here long after the pits. Plenty of Tivoli rugs have done something similar. They are hand washed at our Yatala facility, judged honestly first, and back at the door in about 7 days.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the Ipswich run
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
No-hassle pickup & deliveryNo-hassle
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Assessed before it is priced

An honest verdict on Tivoli's older rugs

The rug is looked at properly first, then quoted once, and that figure is what you pay. If washing is not worth the money on a particular piece, you get told that too.

Free pickup and deliveryDoor to door on the scheduled Ipswich run
Inspected and quoted firstFibre, dyes and condition read before pricing
Hand washed, never machine scrubbedOlder wool handled by hand at Yatala
$20 off every extra rugThe runner can travel with the front room piece
48 hour re-wash guaranteeTwo days from delivery to raise anything
What happens next
  1. 1
    The driver collects the rolled rugRolled at your door on the booked day
  2. 2
    Inspection and an honest quoteCondition read closely, then one fixed figure
  3. 3
    Hand washed at YatalaImmersed whole at the acidity the fibre asks for
  4. 4
    Home again in about 7 daysReturned dry, right through the foundation
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
The northern bank of the Bremer

Rug washing Tivoli, where good things are kept in service

Three and a half square kilometres above the river

Tivoli covers 3.6 square kilometres on the northern bank of the Bremer River, 4.8 kilometres north-northeast of the Ipswich CBD and about 37 kilometres from Brisbane, in the City of Ipswich. The Warrego Highway crosses its northern edge and Mount Crosby Road runs through the middle, and the rise once mapped as the separate suburb of Tivoli Hill has been part of Tivoli since 1991. Population at the 2021 census was 1,460. What makes this a good suburb for our trade is not size, it is attitude. Households here keep things that still work, and that policy applies to floors as much as anything else. Premier Rug Cleaning has washed rugs by hand for 29 years and the pieces that come off this bank are often older than the business, still sound, and long overdue.

The pits closed decades ago and the name stayed. Plenty of rugs out here have done the same thing.

Timber cottages below, post-war homes on the rises

The lower streets hold older timber cottages from the mining decades, and the rises above them carry post-war homes and acreage-style blocks. Both kinds of household run to long tenure, which produces a particular rug population: practical wool pieces decades old, hall runners worn honest rather than worn out, and every so often an inherited rug worth considerably more than its owner assumes. That last one is the reason the assessment matters. A rug nobody has looked at properly for forty years can be carrying value that a quick opinion would miss entirely, and the wrong cleaning method on an aged foundation is not recoverable. So every piece gets read on the bench first, and the verdict is given plainly, including when the answer is that a wash will not repay the cost.

River damp below, highway dust above

Two different loads meet in this suburb. The river holds damp in the low ground for days after rain, so the cottages down there deal with moisture that never quite leaves. The highway side takes Ipswich's inland heat and the dust that comes with it right through summer. Older timber homes breathe both in, and wool absorbs the damp and the grit together and holds them at the base of the pile where no vacuum reaches. That is what produces the flat colour and the faint stale note that eventually prompts the call. A full immersion bath rinses the fibre to its base and takes out both loads at once, and the Yatala drying room hands it back dry at the backing rather than dry on the face. Tivoli shares its run day with North Tivoli, Moores Pocket and East Ipswich.

TivoliNorth TivoliMoores PocketEast Ipswichand the streets above the Bremer
Twelve services across 4305

Older rugs get the careful treatment

Wool that came through a mining family, a hall runner worn honest, and the inherited piece worth rather more than its owner suspects. Each read on its own merits.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Tivoli

The dry stage comes first on an older rug, the bath follows by hand at Yatala, the drying is taken right to the end, and the pile goes back up last.

Decades-old wool wants unhurried handling rather than force. The fibre is generally sound and the foundation is generally fine. What has happened is forty years of grit settling below the surface, and getting that out is the difference between an old rug and a tired one.

  • Unhurried handling for old wool
  • Forty years of grit removed
  • Pile stood back up

Rug Washing Tivoli

Wool and Persian pieces are put fully under, hand worked at the acidity their fibre asks for, and rinsed until nothing more comes away from the base.

Households on this bank keep things that work, and their rugs prove the policy. A wool piece that has served one family for three decades is usually worth a fraction of its replacement to wash, and the honest comparison is given at the inspection before anybody commits to anything.

  • Keeping beats replacing, usually
  • Acidity matched to the fibre
  • The comparison given up front
Most popular

Stain Removal

Tea from a decades-old habit, boot polish, engine grease off a work shirt, and the ring a heater left on the same patch every winter.

Aged dyes are less forgiving than new ones, so nothing is applied before the fibre and the dye have both been tested. Old marks often lighten rather than lift entirely, and that gets said at the inspection. A confident promise on a fifty-year-old rug is usually a promise nobody can keep.

  • Aged dyes tested first
  • Old marks may lighten only
  • No confident overselling

Pet Stain and Odour

A working dog with the run of the house, one accident, and a patch that went through the pile into the foundation where the smell actually gets generated.

River damp on the low ground gives it a fresh start every wet week, which is why people conclude the rug is finished. Submersion washes the base clear, an enzyme stage neutralises the source, and complete drying takes away everything it needs to return. Cottages on the low streets get the worst of that cycle.

  • Treated at the foundation
  • Enzymes neutralise the source
  • Wet weeks stop reviving it

Odour Removal

The closed-up note an old timber house holds after a long inland summer, when the rooms have been shut against the heat for months.

Older houses breathe more than new ones, which sounds helpful and is not, because what they breathe in is inland dust and river damp together. Both settle at the base of the pile. The bath dissolves what holds the smell, the rinse lifts it off, and the drying stage removes the moisture.

  • Made for older timber homes
  • Residue dissolved and rinsed
  • Moisture taken out as well

Rug Spot Cleaning

If a rug is in reasonable order and carries one fresh mark, that mark can often be handled by itself, without the piece leaving the house for a week.

If it works, it costs less, and it gets recommended on that basis. If the rug already carries an even coat of years, the contrast risk is real: one treated patch can finish up reading newer than everything around it. If that is likely, you are told before anything is touched.

  • Recommended where it truly fits
  • Contrast risk is real on old wool
  • Said before anything is touched

Rug Steam Cleaning

Hot water extraction for the machine made pieces doing daily duty: the runner along the hall, the mat at the back steps, the rug in a rumpus room.

Some rugs are built for it and return quickly. Older hand knotted work is kept away from it entirely, because the mechanical action is precisely what loosens a foundation that has held since before anyone in the house was born. The assessment sorts each piece and the reasoning is given.

  • Right for machine made pieces
  • Quick return where it suits
  • Never on older hand knotted work

Rug Dry Cleaning

Low moisture cleaning for rugs whose dyes will not take water, and for pieces whose foundations have grown brittle over a long life.

If the dye moves on a swab, the water conversation is over in two minutes, and that is a much better place to find out. If it does, the piece goes through the dry process instead, compounds in sections with the rug supported flat. Mining-era households handed a great many rugs down this bank.

  • Earns its keep on inherited work
  • Answered by swab in minutes
  • Held flat, never soaked

Water Damage Restoration

A hot water service that finally gives out, a split hose, or storm water working its way through a low doorway on the river side of the street.

If it happened today, ring today, and say what the water was and how long the rug stood in it. Old wool has less margin than new synthetics, so timing genuinely counts. Stabilising and drying come first, and the honest verdict arrives before a single dollar is agreed. If the house sits near the river, expect the plumber to arrive before we do.

  • Old wool has less margin
  • Stabilised and dried, then washed
  • Verdict before any agreement

Mould Rug Cleaning

The bloom under a rug on a cool floor in an old house, and the musty band along a wall where furniture has stood untouched for years.

If the ground near the river holds damp for days after rain, and it does, then growth has the condition it wants. A treated bath washes the colony clear along with the residue supporting it, and if the drying stage is finished properly the same thing does not happen next wet season.

  • Low river ground is the cause
  • Antimicrobial bath and rinse
  • Finished dry, so it stays away

Rug Moth Treatment

Moth grubs favour old wool that never moves, under a sideboard or beneath a lounge that has not shifted since the seventies.

If the top face still looks respectable, that proves nothing, because the eating starts underneath. One treated cycle covers eggs and grubs, the bath washes the pile clear of everything left behind, and you are shown the real extent along with a plain view on whether repair is worth it. If a front room gets used twice a year, that is where to look first.

  • Eggs and grubs in one cycle
  • The pile carried clean
  • Real extent, plain advice

Stain Protection

Last of all a clear finish is added, so the next spill waits at the surface for a moment before the fibre takes anything in.

On a rug that has already lasted forty years, adding a delay to the next accident is cheap insurance. Colour and hand stay exactly as they were, nobody will see that it is there, and the annual bad spill gets stopped above the foundation rather than in it. Forty years of service is exactly what makes the next accident worth planning for.

  • Cheap insurance on old wool
  • Colour and hand unchanged
  • Stopped above the foundation

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Highway east, motorway south

Our Brisbane office, and where Tivoli rugs are washed

Our Brisbane office

Premier Rug Cleaning and Washing - BrisbaneLevel 1, Suite 475/241 Adelaide St
Brisbane City QLD 4000

1800 655 949

Enquiries and accounts for the region are handled at Adelaide Street. The washing has only ever been done at Yatala.

The road your rug takes east

Collected in Tivoli, washed at YatalaBooked, rolled and taken by the driver, the way most things have moved out of Tivoli for a century, then hand washed in full immersion at Unit 9/38 Computer Rd, Yatala QLD 4207.
Forty-five to fifty minutes each wayMount Crosby Road to the Warrego Highway, then the Ipswich and Logan motorways east to the M1, about 55 kilometres.

You never see that road. Tivoli sits on the scheduled Ipswich run, collection and return come with the job, and the window is confirmed once the day is set.

Three Tivoli stories

A mine that named a district, the coal of 1864, and the school of 1877

A suburb that changed its whole economy and kept its name.

The mine that named the district

Hooper and Robinson called their coal mine the Tivoli, and the map followed.

A district named for the work done in it suits our trade. The name on our van has meant the same thing for 29 years: rugs washed by hand at Yatala, judged honestly first.

The coal from 1864

The district's first coal was mined from 1864 at the Davies Mine.

Generations of mining households bought rugs built to last, and their descendants still hold some. We wash them the way they were bought, as things meant to serve.

The school of 1877

Teaching on the Tivoli side since 26 January 1877.

A school near its 150th year runs on upkeep rather than reinvention. Our version of upkeep is a rug bathed properly every couple of years instead of replaced every ten.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Tivoli

Rated 5.0 from 8 customersaround Tivoli, collected directly from our customers after every clean.

on 30 Sep 2021
Traffic dirt sorted on our wool rug in Tivoli
The wool rug had that dull, dusty feel through the pile. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Tivoli pickup was handled well.
Tayla Morris
from Tivoli
on 04 Sep 2023
Easy pickup for our Persian rug in Tivoli
I booked after a friend mentioned Premier, mostly because the Persian rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the front room.
Demi Murray
from Tivoli
on 16 Sep 2025
Colours look clearer again in Tivoli
I had tried spot cleaning the hand-knotted rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. We are in Tivoli, so having it collected made the job much easier.
Amelia Simpson
from Tivoli
on 16 Jun 2024
A fresh Turkish rug after the pet accident in Tivoli
I was glad the Turkish rug could be collected from Tivoli. The pet stains were the main worry, and they flushed the smell out instead of just masking it. I liked that the result looked clean without being overdone. I liked that the advice was honest before the work started.
Narelle McKenzie
from Tivoli
on 10 Dec 2020
No more room odour in Tivoli
We booked because the puppy urine spot on the modern synthetic rug was too strong for home cleaning. Pickup was easy, and they talked through what could happen with older pet marks. It is back under the coffee table instead of sitting in the garage. It helped that pickup and delivery were included in the conversation from the start. It was one of those jobs I should have organised sooner.
Gemma Wright
from Tivoli
on 18 Feb 2025
Express clean worked in Tivoli
I wanted an honest answer on whether the silk rug was worth cleaning. The silk rug was too heavy to move, so pickup was the main thing I needed. They were realistic about timing before confirming the job. The quick turnaround took pressure off the week.
Alyssa Ellis
from Tivoli
on 28 Feb 2022
Easy pickup for our shag rug in Tivoli
I wanted the shaggy rug fresh again before putting the bedroom back together. The pickup from Tivoli was straightforward, and the whole process was easy.
Charlotte Reynolds
from Tivoli
on 12 May 2021
Pet smell sorted in Tivoli
We booked because the pet urine smell on the Chinese wool rug was too strong for home cleaning. We wanted the rug clean without losing its look. The backing was checked properly, which mattered because the smell was not just on the surface. The rug feels fresh, and the dog has stopped sniffing that corner. I had read enough about dye run and slow drying to know I did not want to guess with this Chinese wool rug. It was a relief to stop noticing the same problem every day.
Denise Freeman
from Tivoli
All customers

This side of the river, then all of it

The cards above came from Tivoli addresses. The wider count covers every region our vans reach.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The Ipswich north day

Suburbs collected alongside Tivoli

One scheduled run covers this whole side of the river.

Good to know

Tivoli questions, answered straight

How much does rug cleaning in Tivoli cost?

If the rug has not been seen, no honest figure exists. Once it has, size, fibre and condition settle the number and the number then stays put. If a piece will not repay the work you are told at that point. Collection and return are already part of the Ipswich run.

Our rug is very old. Will washing damage it?

Not when the method matches the rug. Aged pieces are tested for dye movement and checked for foundation strength before anything is decided, and where water is not safe the rug is cleaned with low moisture compounds instead. Machines are what damage old rugs, and nothing hand knotted meets one at our facility.

How do we know whether an inherited rug is worth spending money on?

That is exactly what the inspection is for. The fibre, the construction and the condition all get read on the bench, and you get a plain assessment of what a wash will and will not achieve before any money changes hands. Sometimes the answer is that a rug is worth considerably more care than expected.

The dog urinated on our wool rug. Can the smell be fully removed?

Yes, if the treatment reaches the foundation, and that is the whole issue. Urine goes through the pile and stays at the backing. If the rug is bathed, that layer flushes out. If enzymes follow, the source is broken down. And if the drying is completed, river damp has nothing to work on.

Do you also collect from North Tivoli, Moores Pocket and East Ipswich?

If it sits on this bank, it is on the same day. North Tivoli, Moores Pocket and East Ipswich are covered, along with North Ipswich, Basin Pocket, Brassall and the Booval side. If several households combine, $20 comes off each rug after the first.

Can a rug come back faster than the standard week?

If a date cannot be moved, 48-hour express handling is available at additional cost. If it can, the standard 7 days door to door is the cheaper path. Whichever applies, the rug is dry the whole way through before it is delivered.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
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