Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Seven hundred and seventy-two people, one road in

Rug Cleaning Moores Pocket
for a Pocket Nobody Reaches
by Accident

Nothing arrives in Moores Pocket by chance, since only one road connects it by land and the Bremer does the rest. Our driver comes here on purpose, takes the rolled rug, and it goes to Yatala to be washed by hand and dried right through before it comes back.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup at the door on the Ipswich run
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
No-hassle pickup & deliveryNo-hassle
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Read on arrival, priced once

One honest figure for the pocket's rugs

The rug is unrolled and read before any price is put on it, and that price is what you are invoiced. Small job or large one, the number does not move afterwards.

Free pickup and deliveryAt the door on the Ipswich run
Inspected and quoted firstFibre, age and condition read up front
Hand washed, never machine scrubbedOlder wool pieces washed by hand
$20 off every extra rugThe hallway runner travels too
48 hour re-wash guaranteeTwo days from delivery to raise it
What happens next
  1. 1
    The driver collects the rolled rugRolled at your door, not left at the kerb
  2. 2
    Inspection and an honest quoteRead on the bench, then one honest figure
  3. 3
    Hand washed at YatalaFully under, then worked over by hand
  4. 4
    Home again in about 7 daysBrought back dry right through the pile
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
Named for a man who worked with his hands

Rug washing that comes into the pocket on purpose

Nine tenths of a square kilometre, seven hundred and seventy-two people

Moores Pocket is one of the smallest suburbs we service, and there is no point being coy about it: 772 residents on 0.9 square kilometres, 4.7 kilometres north-east of the Ipswich CBD in the City of Ipswich. The Bremer wraps it on every side except the north-west, where Boundary Road separates it from Tivoli, so a handful of quiet streets and green flats sit inside a shape you can read at a glance on any map. North Booval and Basin Pocket lie across the water to the south, East Ipswich beyond them. Nobody drives through here on the way to anywhere, which is precisely why a scheduled stop matters.

Nobody ends up in this pocket by accident. Our driver is here because the day was planned that way, and that is the whole point.

Cottages, post-war homes and a village for downsizers

The housing is older timber cottages and modest post-war homes on the higher ground, with the Bremer Waters over-55s lifestyle village taking up part of the pocket. That mix produces two kinds of household and one kind of rug. Long-settled families have wool pieces that moved in decades ago and have never left the floor, and the downsizers have brought the best rug from a much larger house into a much smaller room, where it now does all the work on its own. Both are rugs with history attached, both are worth doing properly, and both usually turn out to be in far better condition than their owners assume.

A river on three sides keeps the air heavy

With water around almost the entire boundary and low green flats holding whatever falls, the air in the pocket stays damp long after the weather has moved on. Closed rooms then keep it, and wool pile absorbs damp quietly, along with the ordinary daily traffic of a house that has been lived in the same way for years. Neither of those lifts with surface cleaning, and together they are what puts a musty note into a room that looks perfectly clean. A full bath at Yatala reaches the fibre right down to the foundation and the drying is completed under supervision, which is the part that decides whether the smell comes back.

The other thing worth saying is about access, since the geography is unusual. One road connects the pocket by land, so a collection here has to be planned rather than improvised, and that is exactly how we handle it: Moores Pocket is written into the Ipswich run alongside Tivoli and East Ipswich rather than treated as a detour. Pickup and delivery stay free on that run, and a single rug from a single house is a perfectly ordinary booking on it.

Moores PocketTivoliEast IpswichNorth Boovaland the streets off Boundary Road
The whole service list, brought into 4305

Small suburb, full process, no shortcuts

The wool rug that came along from the family home, the runner in a cottage hallway, the piece a downsized lounge was arranged around. Each one read on its own merits.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Moores Pocket

Seven hundred people or seven thousand, the process does not change. Dry work first, then a hand wash at Yatala, then drying carried down to the foundation and a final set of the pile before the rug is rolled again.

Nothing here gets a shortened version because the suburb is small. The rug is read on arrival, quoted once, and put through the identical sequence a much larger house would get. Allow about 7 days from the collection to the delivery, and the figure you were given at the start is the one on the invoice.

  • Small suburb, full sequence
  • Read, then quoted once
  • About 7 days collection to door

Rug Washing Moores Pocket

Wool and Persian pieces are submerged completely, hand worked at a pH picked to suit the fibre, and held in the rinse until what comes away from the foundation runs clear.

A rug that has been in one family for thirty years is usually holding thirty years of ordinary life at its base, not on its face. That is why it looks tired rather than dirty. Immersion is the only method that reaches the bottom of the pile, and the colour that comes back out is the reason people book the rest of the house afterwards.

  • The base of the pile reached
  • pH chosen for the fibre
  • Rinsed until the water runs clear
Most popular

Stain Removal

Tea beside a favourite chair, the mark a pot plant leaves on the flats, and the mud that comes off shoes on a wet week in a river street.

Older rugs and older dyes need care, because a product strong enough to shift a mark on a modern synthetic will often take colour out of forty-year-old wool. So the fibre is identified first, tested somewhere invisible, and treated in gentle stages. Then we describe the result honestly instead of claiming the mark was never there.

  • Older dyes handled carefully
  • Tested somewhere invisible
  • The result described honestly

Pet Stain and Odour

A small dog, a long-standing habit and one favourite corner of the rug. What you can smell is being made in the backing, well below the surface.

In a compact home there is nowhere for that to go, so the whole house takes on the note within a week or two and the people living there stop noticing it first. Submersion lifts the residue out from underneath, an enzyme stage handles what is still working, and drying that is completed properly keeps it from coming back.

  • Made below the surface
  • Lifted out from underneath
  • Completed drying keeps it gone

Odour Removal

The heavy note a small house takes on after a damp week, and the closed-room smell in a home that has been shut up while the owners were away.

Damp air off the flats gets into wool and stays there, joined by everything the pile has quietly collected over the years, and airing a room barely touches either. The bath dissolves the material holding the smell, the rinse washes it clear, and drying removes the moisture that let it settle in.

  • Damp air settles into wool
  • Dissolved, then taken out
  • The moisture removed as well

Rug Spot Cleaning

If the mark is recent and the rug beneath it is sound, treating that one spot alone is very often the sensible answer.

We say so when it applies, because charging for a full wash that is not needed helps nobody. The thing to weigh is contrast: an older rug wearing an even layer of household dust will show a cleaned patch more clearly than it ever showed the mark. You get told which situation yours is before anything is booked in.

  • Said plainly when it applies
  • Contrast weighed up first
  • Nothing booked until you choose

Rug Steam Cleaning

Extraction cleaning is right for the pieces designed to take it: the mat inside the front door, the runner in the hall, the rug beside a laundry.

Those rugs were made to be cleaned quickly and there is no reason to spend more on them than the job requires. Hand knotted and antique pieces are kept well away from it, because the machine action drags on knots that were tied by hand a long time ago. The assessment sorts them and gives you the reason for each.

  • For pieces made to take it
  • No more spent than needed
  • Antiques kept away from it

Rug Dry Cleaning

Some rugs cannot go into water at all, and those are cleaned with compounds instead, section by section and fully supported throughout.

It is usually the inherited pieces: dye that starts moving the moment it is tested, or a foundation that decades of service have left too fragile for a tub. Neither of those can be judged by eye, which is exactly why the tests happen before anything is committed to, and why the answer comes to you before the work does.

  • For dye and fragile foundations
  • Judged by test, not by eye
  • The answer comes before the work

Water Damage Restoration

A hot water system letting go, a washing machine hose splitting, or water coming in under a door in a storm. The first two days matter most.

Wet wool fails from the foundation upward and growth starts well before anything smells wrong, so the useful thing is speed rather than a tidy plan. Get the rug up off the floor and call, saying how long it has been wet. It is assessed the day it reaches the bench and you have an answer before committing to anything.

  • Speed matters more than tidiness
  • Assessed the day it arrives
  • An answer before committing

Mould Rug Cleaning

The grey bloom found under a rug that has lain flat on a cool floor, and the musty edge where a wall never sees any sun.

Riverside ground keeps floors cooler than the room above them, and a rug lying flat traps the moisture that condenses there, which is why the growth is always underneath before it is anywhere else. An antimicrobial bath deals with the growth and the damp feeding it in one pass, and unhurried drying is what keeps it from returning.

  • Cool floors start it underneath
  • Antimicrobial bath, one pass
  • Unhurried drying prevents a return

Rug Moth Treatment

Moths look for wool that is left undisturbed, and a rug rolled under a bed or lying beneath a heavy sideboard offers exactly that.

Downsizing tends to create those conditions without anybody meaning to, because pieces that used to be walked on every day end up stored or shifted into a spare room. Larvae work on the underside, so the visible face looks fine while a section thins out. Treatment covers every stage of the life cycle, and any damage gets pointed out plainly.

  • Stored pieces are the risk
  • Every stage of the cycle covered
  • Damage shown plainly

Stain Protection

The last thing that can be done before a rug is rolled for delivery is a clear protective finish over the washed pile.

It gives you a few seconds between a spill landing and the pile taking it in, which is often the whole difference between a tea towel and another booking. Nothing about the colour or the handle of the wool changes. In a house with one main rug and no spare, those seconds have a habit of paying for themselves.

  • Seconds between spill and pile
  • Colour and handle unchanged
  • Worth it where there is no spare

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Out through Ipswich, then east

Our Brisbane office, and where Moores Pocket rugs are washed

Our Brisbane office

Premier Rug Cleaning and Washing - BrisbaneLevel 1, Suite 475/241 Adelaide St
Brisbane City QLD 4000

1800 655 949

The Adelaide Street rooms are where enquiries and accounts are handled. Every tub, hose and drying room is at Yatala instead.

Where a Moores Pocket rug spends the week

Out along Boundary Road and awayRolled at the front door and driven east, where it goes right under in the tubs at Unit 9/38 Computer Rd, Yatala QLD 4207.
Forty to fifty minutes each wayOut through Ipswich to the Cunningham, across on the Logan and down the M1, leaving at Computer Road, about 55 kilometres.

You do not drive any of it. Moores Pocket is a planned stop on the Ipswich run, collection and return are part of the price, and the day is fixed when you book.

Three Moores Pocket stories

A blacksmith, a shape drawn by water, and two sisters

Not much land, and a surprising amount of history on it.

The blacksmith on the map

The pocket is recorded as taking its name from Thomas Moore, an early blacksmith here.

A suburb named after a tradesman sits comfortably with us. We are a hands-on trade as well, with every rug washed by hand at Yatala and judged honestly before a drop of water is used.

The pocket the river makes

The Bremer wraps these streets on every side but one.

A suburb this compact suits a scheduled run perfectly. One pass covers every street here, which is why a Moores Pocket pickup slots in beside Tivoli and East Ipswich without adding anything to the day.

The Schmitt farm years

The Schmitt family were recorded among the pocket's first settlers, and their daughters ran the farm.

The Schmitt sisters kept a farm going on steady work rather than anything clever. That is the temperament this trade runs on as well: no shortcuts, and every rug through the full process every time.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Moores Pocket

Rated 5.0 from 8 customersaround Moores Pocket, collected directly from our customers after every clean.

on 17 Mar 2022
Colours look clearer again in Moores Pocket
The Persian rug needed more than a quick vacuum. The old stains are much softer now, and the colours look cleaner in daylight. The rug feels like it belongs in the room again. The Moores Pocket pickup was handled well.
Craig Murray
from Moores Pocket
on 10 Sep 2025
Easy pickup for our shag rug in Moores Pocket
The shaggy rug needed more than a quick vacuum. The colours look clearer, the room feels cleaner, and the service was simple from booking to return. The Moores Pocket pickup was handled well.
Darren Phillips
from Moores Pocket
on 18 Mar 2021
Easy pickup for our Moroccan rug in Moores Pocket
The whole process was easier than I expected, mostly because the Moroccan rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the office. We are in Moores Pocket, so having it collected made the job much easier.
Ashleigh Parker
from Moores Pocket
on 02 Jun 2024
A fresh Afghan rug after the pet accident in Moores Pocket
The smell in the Afghan rug was the reason I booked. The pet stains were the main worry, and they flushed the smell out instead of just masking it. The rug feels like it belongs in the room again. I liked that the advice was honest before the work started.
Kirsty
from Moores Pocket
on 20 Nov 2020
Easy pickup for our wool rug in Moores Pocket
The wool rug had become one of those jobs I kept avoiding in the entry. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. It came back ready to put straight down. The Moores Pocket pickup was handled well.
Monique Gibson
from Moores Pocket
on 13 Feb 2024
Wine spill improved in Moores Pocket
The Oriental rug was mostly fine apart from one stubborn red wine spill. They were upfront about what stain removal could and could not do. I was mainly worried about the fibres, not just the red wine spill. The whole rug looks fresher, not just the stain area. The best part was getting a clear answer about the red wine spill before the work started.
Denise McLean
from Moores Pocket
on 30 Nov 2022
Honest stain advice in Moores Pocket
Collection from Moores Pocket was easier than wrestling the rug into the boot. Every time I vacuumed, the red wine spill still seemed to be there. The room looks tidier because that one mark is not pulling attention.
Paige Cunningham
from Moores Pocket
on 30 Oct 2025
Wine spill improved for our machine-made rug
The machine-made rug did not need replacing, but the dark spill near the sofa made it look neglected. The mark is much lighter now and no longer catches my eye. It looks cared for rather than newly scrubbed.
Hayden Wright
from Moores Pocket
All customers

The pocket first, then everywhere else

The cards above came from homes inside this suburb. The wider totals take in every region our vans reach.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
Around the pocket

Suburbs collected in the same pass as Moores Pocket

One Ipswich loop takes in every one of these.

Good to know

Moores Pocket questions from a small suburb

How much does rug cleaning in Moores Pocket cost?

Size, fibre and the state of the rug decide it, so nothing is priced until it has been read on the bench, and the figure holds to the invoice. Transport each way rides on the Ipswich loop. If washing a particular piece is not going to be worth what it costs, that gets said at the assessment instead of after the work.

Will you come out for one rug in a suburb this small?

Yes, and it costs you nothing extra. Moores Pocket is a planned stop on the scheduled Ipswich run rather than a special trip, so one rug from one house is an ordinary booking. The driver comes to the door, takes it rolled, and returns it on the agreed day.

We downsized and brought the best rug with us. Is it too big for the new room?

That is worth a conversation rather than a guess. We can tell you honestly what condition the piece is in and what a wash will bring back, and whether it suits a smaller room once it is clean. What we will not do is talk you into washing something that is genuinely finished.

The dog has urinated on the lounge rug. Can that be fixed?

Usually. In a small house especially, a urine smell can seem to fill every room even from one spot, because the source sits in the backing, not on the surface where a wipe-down reaches. Full immersion draws that deposit out properly, an enzyme pass neutralises what a wash alone would miss, and a complete dry at the wash floor is what actually stops it returning with the next damp spell.

Our rug has a musty smell but it looks clean. What is going on?

Almost always the underside. River-flat damp settles where a rug meets a cool floor, and growth or held moisture starts underneath while the face still looks fine. Turning a corner back usually confirms it. A full bath with an antimicrobial stage and complete drying is the fix, not another airing.

Do you also collect from Tivoli, East Ipswich and North Booval?

Yes, plus Basin Pocket, Booval and North Ipswich, all on the same run. Since the van is coming through the street regardless, it is common for two or three houses to time their bookings together, and $20 comes off the second rug onward.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
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