Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

More gates than letterboxes

Rug Cleaning North Tivoli
for Eighty-Four Neighbours
and a Working Day

Eighty-four people live in North Tivoli and a full working day goes on around them, so the same scheduled stop covers a lounge room rug and an office floor. Both are washed by hand at Yatala and dried under supervision before they come back.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup for homes and work sites alike
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
No-hassle pickup & deliveryNo-hassle
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Read on the bench, quoted once

One figure for homes and work sites alike

Every piece is unrolled and read before it is priced, house rug or entrance mat, and the figure named then is the one invoiced. Nothing is added on afterwards.

Free pickup and deliveryHouses and yards on the same run
Inspected and quoted firstFibre, size and soil load read first
Hand washed, never machine scrubbedWool pieces washed by hand at Yatala
$20 off every extra rugSend the mats and the house rugs together
48 hour re-wash guaranteeTwo days from delivery to raise it
What happens next
  1. 1
    The driver collects the rolled rugRolled at the door or the office entry
  2. 2
    Inspection and an honest quoteRead on the bench, then one clear figure
  3. 3
    Hand washed at YatalaCompletely under, then worked by hand
  4. 4
    Home again in about 7 daysBack on the agreed day, dry right through
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
Highway north, river south

Rug washing North Tivoli gets on the same terms as anywhere

Eighty-four residents on one point eight square kilometres

North Tivoli is a working locality 5.6 kilometres north-east of the Ipswich CBD, inside the City of Ipswich, 39 kilometres out on Brisbane's south-western side. The Warrego Highway runs its northern boundary, Mount Crosby Road cuts through from west to north, and the Bremer closes the southern edge. Only 84 people were counted here in 2021, one of the smallest home populations anywhere on our run, and we would rather put that plainly than pad it out. Tivoli lies west, Chuwar north, Karalee east, with North Booval and Bundamba across the water. The land works harder than it sleeps, and the run treats it accordingly.

Eighty-four residents still get a scheduled collection day. Nobody on this run is too small to be worth the stop.

A handful of houses among the work sites

What housing there is sits among the yards: acreage-style blocks and older homes along the quieter roads, with sheds, utes and machinery for neighbours rather than fences and hedges. Industrial yards and work sites take up most of the locality, and the eastern half is occupied by a single business producing blended landscaping soils and compost. The rugs follow that pattern exactly. Households here own practical, hard-working pieces that carry genuine grit, and the businesses around them run entrance mats and office rugs that trade every day of the week. Both kinds come back from a proper immersion wash looking like different articles altogether.

Highway grit on one side, river damp on the other

The river along the southern edge holds damp in the low ground well after rain, while the highway side takes Ipswich's inland heat and the airborne grit that comes with it right through summer. Rugs and mats here pick up more of both than a town rug ever does, and neither one stays on the surface where it could be dealt with easily. It settles down among the fibres and packs against the base, which is why a mat can be shaken out every morning and still look permanently grey. An immersion wash rinses the load out at the base of the fibre, and drying is finished under supervision at Yatala.

The practical side is simple enough. North Tivoli sits on the scheduled Ipswich loop, so a collection here costs no more in time than one in the middle of town, and pickup and delivery stay free on that run. Homes and businesses share the same stop, which is worth knowing if you run a site here: the office mats and the house rug can travel on the same day, everything is assessed on one bench, and $20 comes off each extra piece.

North TivoliTivoliKaraleeBarellan Pointand the properties along Mount Crosby Road
The whole list, homes and yards in 4305

Small population, full-size service

The wool piece in a house among the work sites, the entrance mat that meets every boot on a Monday, the office rug beside a counter. Each treated on its own terms.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning North Tivoli

Every piece goes through the same stages regardless of what it cost. Dry material is drawn out, the wash is done by hand at Yatala, drying runs down to the foundation, and the pile is set straight before anything is rolled.

A mat from a work site and a wool rug from a lounge room are different problems that share one process, and the assessment is where the difference is decided. Nothing gets a shortened version because it is a commercial job or a small one. The figure is set before any water and the usual turnaround is about 7 days.

  • Same stages for every piece
  • Figure set before any water
  • About 7 days as a rule

Rug Washing North Tivoli

Wool and Persian pieces are put right under, hand worked at a strength picked for the fibre, and rinsed on until nothing further comes off the foundation.

Grit out here has a mineral edge to it and it travels, which means the load in a rug is heavier and sharper than in a town street. Sharp material grinds against the fibre every time somebody walks across it, and none of it is reachable from the top. Immersion floats the whole lot away from the base, and the pile lifts once it has gone.

  • Heavier, sharper grit expected
  • pH selected for the fibre
  • Rinsed until nothing comes out
Most popular

Stain Removal

Diesel and hydraulic marks off a boot, coffee on an office floor, and the mud that arrives with anybody who has walked across a yard.

Oil-based marks are a different job from drink spills and treating one like the other will set it for good or take colour out with it. Everything begins with identifying the fibre, then a test somewhere out of sight, then treatment built up gradually. What lifts and what stays is described exactly as it turns out rather than promised in advance.

  • Oil marks and drink spills
  • Tested somewhere out of sight
  • Described exactly as it turns out

Pet Stain and Odour

Working dogs and yard dogs come inside eventually. Urine ends up in the backing below, and the smell is produced there rather than where you can see it.

Where there is more than one animal there is rarely one spot to find, so a room can read badly while every visible patch looks fine. Full submersion drives that residue out from underneath, an enzyme stage deals with what remains active, and drying that is taken to completion means the next damp week cannot start it again.

  • Rarely just the one spot
  • Driven out from underneath
  • Damp cannot start it again

Odour Removal

The flat, closed note a house takes on after a run of shut-up days, and the worked-in smell an entrance mat carries by the end of a busy week.

Neither of those is sitting in the air any more. Both are fine material lodged at the base of the pile, which is why a mat can be shaken out daily and still be the reason a reception area smells tired. The bath dissolves it, the rinse washes it clear of the wool, and drying takes away the moisture that let it settle.

  • Lodged at the base, not in the air
  • Dissolved, then taken out
  • The settling moisture removed

Rug Spot Cleaning

A single mark on an otherwise sound rug or mat can often be dealt with alone, which keeps the floor covered and the cost down.

We suggest it whenever it honestly fits the situation. The thing to weigh is contrast, because a mat or rug carrying an even season of grit will show a cleaned patch far more plainly than it ever showed the mark. On a commercial floor that can look worse rather than better, and you get told which way it is likely to go.

  • Keeps the floor covered
  • Contrast weighed honestly
  • Told which way it will go

Rug Steam Cleaning

Entrance mats and machine made rugs are exactly what hot water extraction was designed for, and most of the pieces we collect from work sites here fall into that group.

Those pieces were built to be cleaned quickly and cheaply and there is no reason to treat them as anything else. Anything hand knotted or antique is kept well clear, since the machine work drags on knots meant to stay tight. The assessment sorts every piece and explains where each one landed.

  • Built for quick, cheap cleaning
  • Most site pieces fit here
  • Antiques kept away from it

Rug Dry Cleaning

Compounds rather than water, for the rugs whose dyes or foundations rule a bath out before it can be considered.

Dye that starts moving on first contact and a foundation gone brittle with age are both invisible until they are tested, and both are unforgiving if they are missed. So the tests come before any commitment, the result reaches you before the work does, and those pieces are then cleaned in sections, supported throughout and never soaked.

  • For dyes and brittle foundations
  • Tested before any commitment
  • Cleaned in sections, supported

Water Damage Restoration

A burst line in a house or a wash-down that went where it should not have in a work shed. The two days after it happens matter more than anything else.

Wool that stays saturated begins failing at the foundation and growth is under way long before there is any smell to go by. Get the piece up off the floor, ring us, and tell us how long it has been sitting wet. It is assessed on the bench the day it reaches us, and the answer comes back before anything is spent.

  • Two days matter most
  • Assessed the day it reaches us
  • The answer before anything spent

Mould Rug Cleaning

The bloom under a rug that has been lying on a cool slab, and the musty edge on a mat that lives near a roller door.

Concrete stays cold and anything lying flat on it collects the condensation that follows, which is why growth turns up underneath long before it appears anywhere visible. An antimicrobial bath clears the growth and the moisture supporting it in one pass, and completing the drying properly is what stops the same thing coming back next season.

  • Slabs start it underneath
  • Antimicrobial bath in one pass
  • Drying completed properly

Rug Moth Treatment

Moth larvae want wool that stays undisturbed, and a rug rolled in a shed or lying in a room that gets opened twice a year suits them exactly.

Properties with sheds and storage give an infestation far more room to work quietly, which is why it usually runs a season or two before anybody notices anything. The feeding happens underneath, so the visible face looks respectable while a patch goes. Treatment reaches eggs and grubs together and whatever damage is already done gets pointed out.

  • Sheds give them room to work
  • Eggs and grubs reached together
  • Damage put in front of you

Stain Protection

A clear finish at the end of the wash buys a few seconds on the next spill, which on a working floor is often the whole difference.

Entrance mats and office rugs are the obvious candidates, because they take more traffic in a week than a lounge room rug takes in a year. The look and the feel of the pile are untouched. What changes is how long a piece stays presentable between visits from the van, and out here the van runs to a schedule.

  • Working floors benefit most
  • Look and feel untouched
  • Longer presentable between visits

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Mount Crosby Road, then the motorways

Our Brisbane office, and where North Tivoli rugs are washed

Our Brisbane office

Premier Rug Cleaning and Washing - BrisbaneLevel 1, Suite 475/241 Adelaide St
Brisbane City QLD 4000

1800 655 949

Adelaide Street handles enquiries and accounts. All the washing equipment sits at the Yatala facility, a long way from any office desk.

Where a North Tivoli piece goes for the week

Off the floor and out to the wash floorWhether it comes from a house or a site entry, it leaves rolled and is submerged, then hand worked, at Unit 9/38 Computer Rd, Yatala QLD 4207.
Forty-five to fifty minutes each wayMount Crosby Road up to the Warrego, then motorway the rest of the way, east and south to the Yatala exit, about 56 kilometres.

That drive is ours. North Tivoli is a scheduled stop on the Ipswich run, pickup and delivery are included in the price, and the day is agreed at the booking.

Three North Tivoli notes

A suburb of workplaces, a corner drawn by roads, a quiet edge

Small, honest and busier than its population suggests.

The suburb that is mostly workplaces

Eighty-four residents at the last census, and a full working day around them.

Small localities get the same standard as large ones here: a booked collection day, a straight assessment, and the full hand wash down at Yatala. Homes and businesses share the one stop.

The corner the roads drew

Highway to the north, river to the south, and Mount Crosby Road through the middle.

Sitting beside the highway suits the way the run is built. North Tivoli slots into the Ipswich loop without a detour, so a collection here is as straightforward as one in the middle of town.

The quiet northern edge

The top corner of the district, with the older stories belonging next door.

We say so plainly when a place is a quiet edge rather than a centre, in the same way we tell you plainly what a rug needs and what it does not. Honesty is most of this trade.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about North Tivoli

Rated 5.0 from 8 customersaround North Tivoli, collected directly from our customers after every clean.

on 28 Dec 2021
Easy pickup for our Oriental rug in North Tivoli
The whole process was easier than I expected, mostly because the Oriental rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the lounge.
Keira
from North Tivoli
on 21 Dec 2024
Easy pickup for our wool rug in North Tivoli
A normal vacuum was not doing enough for the wool rug. After the full wash it felt less dusty underfoot and no longer had that old-room smell. The North Tivoli pickup was handled well.
Brooke Pearce
from North Tivoli
on 16 Jul 2026
Less dusty underfoot in North Tivoli
Vacuuming our lounge rug was not enough to deal with the dry dust. The collection and return made the whole job easier. The rug no longer gives off that dusty smell when you sit near it.
Scott Ward
from North Tivoli
on 30 Apr 2025
Pet accident sorted on our jute rug in North Tivoli
The pet odour in our jute rug kept coming back whenever the room warmed up. After the clean it smells neutral again, not perfumed, and the entry feels usable.
Jasmine Allen
from North Tivoli
on 08 Mar 2025
Easy pickup for our shag rug in North Tivoli
I was careful about who I trusted with the shaggy rug. The shaggy rug came back fresher, softer and ready to use again in the nursery. I liked that the result looked clean without being overdone. The North Tivoli pickup was handled well.
Jasper Hunt
from North Tivoli
on 16 Jul 2026
Stain looks much better in North Tivoli
Our modern synthetic rug had a tea stain, and I thought it might be permanent. I wanted it cleaned before guests came through again. I was glad not to drag the rug across town for one stubborn mark. It is cleaner overall, and the old mark is much less distracting. I noticed the difference most once the rug was back under normal daylight. The service took the awkward part of the job off our hands.
Maggie Fisher
from North Tivoli
on 12 Mar 2025
Colours look clearer again in North Tivoli
I had tried spot cleaning the synthetic rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. The North Tivoli pickup was handled well.
Phoebe Allen
from North Tivoli
on 25 Aug 2025
Cleaner family room in North Tivoli
After a few allergy flare-ups, the flatweave rug needed more than a surface clean. I liked that it was not just deodorised and sent back. It came back dry and comfortable for the kids to use again.
Kiran Murphy
from North Tivoli
All customers

This corner first, then everything else

The cards above came from addresses out this way. The wider totals cover every region the vans reach.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The Bremer's northern side

Collected on the same loop as North Tivoli

One Ipswich day takes in all of these.

Good to know

North Tivoli questions from homes and yards

How much does rug cleaning in North Tivoli cost?

Size, fibre and condition decide it, so nothing is priced until the piece has been read on the bench, and the figure then holds to the invoice. Getting the pieces there and back belongs to the Ipswich loop. Commercial mats and household rugs are quoted the same way, with the same honesty about what will and will not come out.

Will you come out for a suburb with eighty-four residents?

Yes. North Tivoli sits on the scheduled Ipswich loop, so a collection here costs no extra time and no extra money. One rug from one house is an ordinary booking, and the driver comes to the door for it just as he would anywhere else on the run.

Can you wash entrance mats and office rugs from a work site?

Yes, and it is a good part of what we collect out here. Mats and office pieces are usually machine made and suit hot water extraction, which is quicker and costs less. Anything hand knotted is treated differently, and the assessment tells you which of your pieces is which before any work starts.

The dogs have urinated on the house rug. Can it be recovered?

Usually. Urine sinks below the surface and lodges in the backing, which is where the odour is generated, so a room smells while every visible patch looks fine. Total immersion moves the residue out of the backing, an enzyme stage handles the remainder, and drying carried to completion stops damp weather restarting it.

Everything out here is covered in grit. Is that a problem?

It is ordinary work rather than an exception. Heavy soil is what full immersion exists for, and a mat or rug that looks permanently grey is usually just holding a packed layer at the base of the pile. The bath floats it out. We will tell you honestly if wear rather than soil is what you are looking at.

Do you also collect from Tivoli, Karalee and Barellan Point?

Yes, and from North Ipswich, Moores Pocket and North Booval on the same loop. Properties along Mount Crosby Road often book together since the van passes them all anyway, and $20 off applies to every rug after the first.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
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