Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

The plateau's namesake centre

Rug Cleaning Sunnybank,
Fine Rugs Washed
the Slow Way

Hand knotted silk, viscose and fine wool cleaned by full immersion at our Yatala facility, at the correct pH and entirely by hand. Rug washing Sunnybank homes trust with pieces bought to last generations.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Door-to-door collection, mid-route on the southside run
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
No-hassle pickup & deliveryNo-hassle
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Assessed first, priced once

An honest quote for Sunnybank's silk and wool

The finer the rug, the more the figure deserves a proper look. Yours is inspected fibre by fibre, quoted once, and the number holds.

Free pickup and deliveryMid-route on our southside mornings, door to door
Inspected and quoted firstKnot count, dyes and fibre read before the price
Hand washed, never machine scrubbedCorrect pH for silk, viscose and fine wool
$20 off every extra rugThe formal piece and the family rug travel cheaper together
48 hour re-wash guaranteeSpeak up within two days of return and it is rewashed
What happens next
  1. 1
    The driver collects the rolled rugRolled at your front door for the morning run
  2. 2
    Inspection and an honest quoteExamined properly, then one figure that stands
  3. 3
    Hand washed at YatalaBathed in full immersion, worked gently by hand
  4. 4
    Home again in about 7 daysDelivered back mid-route, dry to the knots
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
Sunny Brae's suburb

Rug washing Sunnybank, done the way the rugs deserve

Where Brisbane's serious rugs live

Sunnybank holds some of the finest rugs we collect anywhere in Brisbane, and it is not close. The suburb grew from farmland into a full address through the late 1950s and 1960s, and its housing now runs from original brick homes on generous blocks to substantial rebuilds, with 8,892 residents at the 2021 census and three railway stations of its own in Banoon, Sunnybank and Altandi. Thirty-five per cent of residents identified Chinese ancestry at that census, and the rug collections match the suburb's character: hand knotted silk, viscose and fine wool bought deliberately, kept carefully, insured properly and passed down with the house. We collect more fine pieces from these streets in a month than some regions send us in a year. Pieces like these have exactly one safe cleaning method, a hand wash at the correct pH, and that is the only method our Yatala floor uses on anything.

Dull silk is rarely worn silk. It is usually just waiting under the dust.

A farm name that outgrew its farm

The suburb's name is a Scottish farm's. When the railway came through from Yeerongpilly in 1885, the new station borrowed the Gillespie family's property name, Sunny Brae, and the anglicised version stuck to the town surveyed around it the following year. What Sunny Brae became is one of Brisbane's most recognisable suburbs, anchored by Sunnybank Plaza on Mains Road since 1975 and by a dining strip that now draws eaters from every corner of the city, seven nights a week. The homes feeding that strip are our regular territory, and the pickup run treats them accordingly: mid-route, mid-morning, rolled rug at the door. Some of those homes have been with us for most of our 29 years, and the rugs we return to them have usually been in the family longer than we have.

What the plateau summer does quietly

Sunnybank cops the inland version of a Brisbane summer, hard heat with no bay breeze, then storm cells rolling up from the south-west between November and February. Fine rugs suffer in silence through that cycle. Dust grinds into the foundation during the dry months, the humid weeks bind it there, and a silk or wool piece emerges in autumn looking slightly flat, slightly muted, a shade duller than anyone remembers. None of that is wear, and none of it responds to vacuuming, because the load sits below the reach of any household machine. A full immersion wash on the Yatala floor takes the season back out of the fibre, and the rug returns with its colour depth intact and its foundation completely dry.

SunnybankRobertsonMacGregorRuncornand the plateau homes between them
Every service, silk to synthetic

Twelve services, one rule: nothing is rushed

From the heirloom silk in the formal room to the runner inside the back door, each piece gets the method its maker intended and a figure that does not move.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Sunnybank

Sunnybank's heirloom pieces are cleaned the long way: dust drawn out of the pile first, the rug bathed whole at Yatala, dried with patience, and the pile set right before it rides back to the lounge.

The fine pieces this suburb owns tend to look immaculate right up until they are compared with themselves freshly washed. Years of settled dust mute colour so slowly nobody notices it happening. The quote is fixed at inspection, and the trip home takes about 7 days.

  • Dusting first, immersion second
  • A fixed figure at inspection
  • Pile finished, colour woken

Rug Washing Sunnybank

Hand knotted silk, viscose and fine wool answer to one method only. The whole piece goes below the surface, hands work the pile at the strength its dyes tolerate, and rinsing carries on until nothing more releases.

A rug bought to hold its value should be washed like one. Immersion cleans through the foundation without stressing knots or dyes, and after 29 years of nothing but rugs, our Yatala floor has never needed a second method for fine pieces.

  • pH matched to the fibre
  • Knots and dyes respected
  • Rinsed until the water clears
Most popular

Stain Removal

Soy at a family dinner, tea in the formal room, the mystery mark that surfaced when the furniture moved. Identification comes first, because silk, wool and viscose each punish the wrong chemistry differently.

A stain treated blind is a stain made permanent, and on a hand knotted piece the stakes are higher than the mark itself. We test the dyes, match the treatment and tell you before work starts exactly what will lift and what will merely soften.

  • Chemistry matched to the fibre
  • Dyes tested before treatment
  • The outcome forecast honestly

Pet Stain and Odour

The new kitten, the ageing dog, the good silk rug that unfortunately met both. Accidents drain down to the foundation of a rug within hours, and no surface product ever follows them that far.

Immersion washing is the only treatment that reaches where a pet accident actually sits. The bath flushes the residue from the backing, enzymes neutralise what remains, and full drying removes the trigger humid weather uses to bring smells back.

  • Reached at the foundation
  • Neutralised, never perfumed
  • Safe on delicate fibres

Odour Removal

When the formal lounge smells faintly of last summer, the rug is holding the season in its base. It happens quietly here, where sealed brick homes trap the plateau's humid weeks indoors.

Odour lives lower in a rug than any spray can travel. The full wash dissolves the compounds out of the foundation, the rinse carries them off the floor, and what returns to Sunnybank is a rug that smells of nothing whatsoever.

  • Removed from the base up
  • No fragrance cover-ups
  • Returned genuinely neutral

Rug Spot Cleaning

One fresh mark on an otherwise clean piece can sometimes be handled alone. The dye is tested, the spot lifted with restraint, and the treated area groomed back level with its neighbours.

Half our spot work is undoing home remedies, because scrubbing spreads a mark and can burn viscose pile flat. If a safe local treatment will not finish the job, you hear the honest version and decide about the full wash yourself.

  • Restraint over force
  • Tested before treated
  • The full picture, your call

Rug Steam Cleaning

Hot water extraction for the hard-working synthetics: the kids' room rug, the entry runner, the piece living under the dining table on weeknights. Quick and effective, wherever the construction genuinely allows it.

Steam earns its place on machine made rugs and loses it instantly near hand knotted work. Every piece is assessed before a method is chosen, and when we steer a rug to the bath instead, the reasoning comes with the quote.

  • For machine made pieces
  • Quick and economical
  • Kept away from fine work

Rug Dry Cleaning

Low moisture cleaning for the rugs that simply cannot swim: fugitive dyes, fragile older foundations, and certain antique or silk pieces that fail the water test. Compound cleaned by hand in careful sections.

An heirloom that fails its dye test gets the museum treatment: compounds instead of water, small sections instead of one bath, and double the patience. It is the slowest work our floor does, reserved for rugs whose age has earned it twice over.

  • Only when tests demand it
  • Sectioned, controlled work
  • Same floor, same standard

Water Damage Restoration

A burst pipe under the kitchen, storm water through the sliding door, the forgotten vase that emptied itself overnight. The clock starts immediately with a soaked rug, and the first few days decide the whole outcome.

With silk in the house, water damage is a same-day phone call, not a weekend project. Once the piece is stable and dry we wash it properly, and the owner hears a piece-by-piece account before agreeing to anything.

  • Immediate booking matters
  • Dried, then washed, in order
  • Plain verdicts per piece

Mould Rug Cleaning

The grey haze on a rug stored under the house, or the sour patch beneath a pot plant. Mould works its way down into the foundation while the surface above still looks almost fine.

Under-house storage costs more silk than moths do. The treated immersion strips the colony out along with the residue it lived on, spores wash away in the rinse, and the drying room finishes at a dryness no Brisbane cupboard ever reaches, which is what prevents return.

  • Colony and cause removed
  • Antimicrobial bath included
  • Dried until relapse-proof

Rug Moth Treatment

Moths choose the undisturbed corners: beneath the sideboard, along the wall behind the display cabinet, inside the stored heirloom. By the time the bald tracks show, several generations have already fed.

Moth treatment here is one bath with no survivors: every stage dies in the wash, every casing and track rinses out, and the rug leaves with its condition honestly documented plus storage instructions that keep the rest of the collection safe from a repeat.

  • Ended at every life stage
  • Evidence bathed away
  • Wool kept safe afterward

Stain Protection

Once the wash is done a clear guard goes over the pile. Its whole job is stalling: the spill loiters up top, the fibre stays dry, and the household gets its chance.

Banquet hosting and fine rugs coexist happily with the guard in place. Lustre and hand stay exactly as the maker intended, nothing looks or feels treated, and the tea that misses the cup at the next gathering becomes a non-event instead of a heartbreak.

  • Applied fresh after washing
  • Lustre left exactly alone
  • Spills stay blottable

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Mains Road to the M1

Our Brisbane office, and the bath your rug visits

Our Brisbane office

Premier Rug Cleaning and Washing - BrisbaneLevel 1, Suite 475/241 Adelaide St
Brisbane City QLD 4000

1800 655 949

Enquiries and paperwork run through Adelaide Street. The rugs themselves only ever travel to Yatala.

The road your rug takes

Collected in Sunnybank, washed at YatalaRolled at your door on the morning run, then hand washed in full immersion at Unit 9/38 Computer Rd, Yatala QLD 4207.
25 to 30 minutes down the M1Mains Road to the motorway, then straight south to the Yatala exit, roughly 31 kilometres each way.

You never make the trip yourself. Sunnybank sits mid-route on our southside mornings, collection and return are free on that scheduled run, and your window is confirmed once the day locks in.

A farm, a playground, a dining strip

Three eras of the plateau's namesake

The suburb keeps all three stories within a short drive of each other.

The sunny brae that named a suburb

The name comes from the Gillespie family's farm, Sunny Brae.

Names that last are earned. Twenty-nine years of hand washing rugs at the same standard is how we have earned ours across the southside.

The Oasis, Brisbane's lost playground

For fifty years Sunnybank held one of Brisbane's favourite day-trip attractions.

Plenty of Sunnybank homes still hold rugs from those decades. Age is not the problem people think it is: wool that old usually washes beautifully, and we assess it honestly before any work starts.

Sunnybank Plaza and the Mains Road dining strip

The 1975 shopping centre that anchors Brisbane's standout Asian dining district.

The homes around this precinct hold silk and fine wool rugs that deserve specialist care. Our drivers know these streets well; Sunnybank sits mid-route on our southside pickup mornings.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Sunnybank

Rated 4.9 from 11 customersaround Sunnybank, collected directly from our customers after every clean.

on 22 Apr 2021
The Sunnybank pickup was straightforward for our hand-knotted rug
Our dog had one accident on the hand-knotted rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The Sunnybank pickup was handled well.
Emma Lane
from Sunnybank
on 11 Dec 2020
The rug has life again in Sunnybank
I did not realise how much dust was sitting in the Oriental rug until it came back. The pile feels revived and the room looks fresher. The Sunnybank pickup was handled well.
Holly King
from Sunnybank
on 18 Jun 2021
Careful cleaning for a delicate silk rug in Sunnybank
I was expecting a distance charge because we are in Sunnybank, but there was no surprise fee. The silk rug was collected and returned clean without us having to move it ourselves.
Sarah Scott
from Sunnybank
on 05 Jul 2022
Saved after the wine spill in Sunnybank
A red wine spill on the woven rug looked awful against the lighter pattern. They were honest about what might remain, but the mark is barely noticeable now.
Erin Lane
from Sunnybank
on 12 May 2024
Better than expected in Sunnybank
The lounge rug had become one of those jobs I kept avoiding in the entry. The pickup team were polite, and the result exceeded what I expected; the lounge rug genuinely looks better than it has in years. I liked that the advice was honest before the work started.
Angus Hayes
from Sunnybank
on 25 Mar 2022
Old stains are much less obvious in Sunnybank
The Afghan rug from our Sunnybank home needed proper attention. The old stains are much softer now, and the colours look cleaner in daylight. It came back ready to put straight down. The Sunnybank pickup was handled well.
Claire Hunt
from Sunnybank
on 18 Jul 2023
The Sunnybank pickup was straightforward for our cowhide rug
Our cowhide rug looks cleaner and feels better underfoot. The pickup from Sunnybank was straightforward, and the whole process was easy.
Kate West
from Sunnybank
on 06 Dec 2025
The return was easy to organise in Sunnybank
The wool rug was starting to make the lounge feel less fresh. After the full wash it felt brighter underfoot and no longer had that old-room smell. The Sunnybank pickup was handled well.
Rebecca Doyle
from Sunnybank
on 28 Jul 2020
The Sunnybank pickup was straightforward for our shag rug
I was glad the shaggy rug could be collected from Sunnybank. The pickup from Sunnybank was straightforward, and the whole process was easy. The Sunnybank pickup was handled well.
Nina Roberts
from Sunnybank
on 26 Jun 2023
Non-toxic clean with no harsh smell in Sunnybank
The Moroccan rug had reached the point where spot cleaning was not enough. Our Moroccan rug feels clean again, and I was comfortable putting it straight back where the pets lie. The Sunnybank pickup was handled well.
Hamish Ryan
from Sunnybank
on 30 Apr 2025
The Sunnybank pickup was straightforward for our Afghan rug
Our front room felt a bit stale because of the Afghan rug. After the full wash it felt more even underfoot and no longer had that old-room smell. The Sunnybank pickup was handled well.
James Douglas
from Sunnybank
All customers

Sunnybank first, every suburb after

Local cards up top. The larger figures gather every area we wash for.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
Along the morning run

Neighbours on Sunnybank's pickup day

The van threads these suburbs on the same scheduled morning.

Good to know

Sunnybank rug questions, answered properly

What does it cost to have a rug cleaned in Sunnybank?

Size, fibre and condition set the figure, so the rug is inspected before anything is quoted. Once quoted, the number does not move. Collection and delivery are part of the service on the southside run, and a piece not worth washing is named as such at the inspection.

Is immersion washing safe for a Chinese silk rug?

It is the correct method, done properly. Silk needs the right pH, tested dyes and hand work throughout, and it must never see a rotary machine or hot extraction. Our entire process was built around pieces like these, and they come through the bath beautifully.

Puppy urine has soaked into a viscose rug. Is it saveable?

Usually, and honesty decides the edge cases. Urine travels straight through viscose pile into the foundation, and nothing short of the full bath with enzyme treatment resolves it there; surface sprays never do. Viscose also marks easily from home scrubbing, so leave it be and book quickly. If the dye or pile has been permanently affected, you hear that at assessment first.

Do Robertson and MacGregor homes share our pickup day?

They do. The morning run threads Sunnybank with Robertson, MacGregor, Runcorn and the wider plateau, so relatives nearby can join the morning's list. One booking, several rugs: $20 off each after the first.

Our rug was bought decades ago. Is it too old to wash?

Almost never. Wool from the mid-century decades usually washes superbly, and age alone is no barrier to immersion. What matters is condition, which the assessment reads honestly: dry rot, brittle foundations or prior damage get named before any work, so the decision is informed and yours.

We are hosting soon. How fast can a Sunnybank rug come back?

The standard service takes about 7 days door to door. When a banquet or family gathering is closing in, the express option turns the bath around in 48 hours for an additional cost, and the rug still comes home completely dry rather than nearly dry.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
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