Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

CBD towers, older streets and the Broadwater edge

Rug Cleaning Southport,
for the Coast's Own Working
Centre

Southport is the biggest suburb on the coast and the last stop on our northern loop, so we see more kinds of rug here in a day than anywhere else. Collected rolled, hand washed at Yatala, back in about 7 days dried all the way down.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery at the close of the northern run
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
No-hassle pickup & deliveryNo-hassle
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
The rug sets the price

An honest quote for Southport units and houses

Nothing is priced from a description over the phone. The rug is measured and read on the bench first, the figure comes from what is actually in front of us, and it does not move afterwards.

Free pickup and delivery includedCollected at the close of the northern run
Priced from the benchNever quoted off a photo or a phone description
Hand washed at YatalaOur own facility, our own staff, one process
$20 off each extra rugTwo flats in one building can book together
48 hour re-wash guaranteeSay the word inside 48 hours and it is rewashed
What happens next
  1. 1
    Collected rolled at the doorUnit, townhouse or house, the same arrangement
  2. 2
    Measured and read at YatalaFibre, dyes and condition set the figure
  3. 3
    Immersed and hand washedWorked over by hand, then rinsed right through
  4. 4
    Back inside about a weekDried completely, groomed, rolled and delivered
One team across the coast29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
Named 1875, a CBD since 2013

Rug washing Southport, where the coast does its business

The biggest suburb on the coast

Southport is 15.6 square kilometres and the most populous suburb in the City of Gold Coast, home to 36,786 people at the 2021 count against 31,908 five years earlier and just 1,230 at the start of the twentieth century. The Nerang River forms its southeastern edge before opening into the Broadwater along the northeast. That river-and-tide geography is not scenery when you own a rug. It means humid air with nowhere quick to go, particularly in the canyon between the business district towers, and it means salt reaching in off the water onto every street that faces it. In October 2013 the business district was declared a priority development area, formally making this the Gold Coast's central business district. The result is a suburb that works on weekdays and empties at the weekend, with floors walked on accordingly.

A working town does not want a story about its rug. It wants to know what is wrong with it and whether the wash is worth paying for.

What a working town keeps on its floors

The addresses here do not resemble one another. High-rise apartments stand around the business district, unit blocks face the Broadwater, and older timber and brick residential streets sit behind all of it, some lived in by the same families for decades. Griffith University's Gold Coast campus and the Gold Coast University Hospital are both inside the suburb, and the staff and students they bring fill rentals right across it. So a single Southport collection day might take a small synthetic piece out of a one-bedroom rental, a wool runner from a house that predates most of the towers, and a large modern rug from an apartment three floors above the water. The wash itself does not change. The paperwork and the parking do. There is a practical upside to that variety: very little surprises us here, and the answer to whether a particular rug is worth the money comes quickly.

Thirty minutes, and the last stop of the day

Southport closes out our northern loop. It is the furthest stop of the group and the biggest by population, thirty-three to thirty-six kilometres from the wash floor and about thirty minutes on the M1, so it is usually the final collection of the day and the first job on the bench next morning. After that, every rug gets the same sequence regardless of the address it came from: measured, fibre and construction identified, dyes swabbed, then immersed whole in water and worked by hand until the rinse comes away clear. Drying is mechanical and it is complete, because a rug returned damp into a humid unit is a worse outcome than a rug returned late. Twenty-nine years of that is why we can tell a customer plainly when a rug is not worth the money.

LabradorSouthportMain BeachAshmoreand the older streets between the towers and the river
Every service, across every kind of address

Twelve services, for a suburb that sends us everything

Business district apartments, Broadwater unit blocks and the older timber and brick streets behind them. The same process, the same bench, whatever the address.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Southport

More rugs come out of Southport than any other stop on this run, and almost no two of them arrive from the same kind of address.

A shift worker's unit, a share house behind the highway, a long-held family home off Ferry Road. What they share is a pile carrying salt off the Broadwater and grit off the street, both sitting under the surface where a vacuum has no purchase. The rug goes into water whole, comes out clean at the base, and is dried right down before it returns.

  • Rolled at the door, wherever that is
  • Read before it is priced
  • Clean at the base, not the tip

Rug Washing Southport

Turnover is the thing about a working suburb. Tenancies change, furniture moves, and a rug that came with somebody's first flat ends up in their third.

That history is why the assessment matters more here than any price list. We identify the fibre, check how the dyes behave and look hard at the foundation, because a rug moved six times has usually been rolled badly at least once along the way. The bath follows from that. What we will not do is wash a piece we have already told you is finished.

  • Assessed before the bath
  • Dyes checked on every rug
  • Never washed after we call it finished
Most popular

Stain Removal

Between the units, the share houses and the family homes, this suburb produces the widest range of marks we see, and the widest range of first attempts at fixing them.

The order of work does not change. What the substance is, then whether the dye holds under it, then the treatment itself. Skip either of the first two and an ordinary mark becomes a bleached patch, which is the single most common piece of damage we get asked to repair. You are told which marks are leaving and which have become part of the rug.

  • Substance, then dye, then treatment
  • Bleached patches are avoidable
  • Told what has become permanent

Pet Stain and Odour

Pets are common in Southport rentals, and the rug is usually the one thing in the flat nobody wants to explain to a property manager at the end of a lease.

The honest position is that most of it is recoverable and some staining is not. Urine sinks past the pile and settles in the foundation, well out of reach of anything applied on top, which is why a supermarket product buys a fortnight. Immersion takes it out of the rug, enzymes finish the residue, and the piece dries out completely.

  • Most of it is recoverable
  • Enzymes on what remains
  • Colour damage flagged first

Odour Removal

Apartment rugs in this suburb rarely see direct sun, and the ones on ground floors near the river hardly ever dry properly after a wet week.

That produces a smell nobody in the flat notices and every visitor does. It is not the room, it is the pile, and no amount of open windows in a high-rise canyon will shift it. Washing takes the source away, the rinse removes what is left of it, and a machine dry finishes the job the building was never going to finish. Nothing scented goes on afterwards.

  • Not the room, the pile
  • Machine dry finishes it
  • Nothing scented afterwards

Rug Spot Cleaning

A single mark in a rented flat is often better handled where it is, particularly when an inspection is a fortnight away and the rug is otherwise sound.

It comes down to fibre and time. A fresh mark on wool usually lifts. An old one on viscose usually does not, and pushing at it only crushes the pile into a patch that catches the light from across the room. We test first, work gently, and reset the area afterwards. Where it needs the full bath to have any chance, we say so on the spot.

  • Often better handled on site
  • Fibre and time decide it
  • Said on the spot, either way

Rug Steam Cleaning

Hard-wearing machine-made rugs turn up here in volume, and that is precisely the sort of piece hot water extraction was built to deal with quickly.

A stable synthetic construction takes heat and pressure without harm, and a fast turnaround suits a household that needs its floor back. Hand knotted wool and silk take neither, and there is no repairing the result afterwards. We identify the construction, name the process and explain the reason. Nobody gets sold the slower option because it sounds more thorough on an invoice.

  • Built for exactly this piece
  • Floor back quickly
  • Process named and explained

Rug Dry Cleaning

Every so often something genuinely old comes out of a Southport house that has been in the same family since the timber streets went up behind the port.

Those are the pieces where water may not be an option at all. A damp swab on a hidden corner tells us whether the dye moves and whether the foundation has gone brittle, and either answer sends the rug to low moisture compound cleaning instead. It reaches less than a bath does. It also cannot take colour out of a rug that has held it for a century.

  • Old pieces get the swab first
  • Compound cleaning when needed
  • Nothing risked for appearance

Water Damage Restoration

Water reaches a rug more ways in this suburb than most: a hose letting go upstairs, weather off the river, or a bathroom on the floor above somebody else's ceiling.

The clock starts at the incident, not at the phone call, and that gap usually decides the outcome. Wet wool loses strength and sours fast in this humidity. Ring, say what the water actually was, and let the rug be stabilised and dried before anything else is contemplated. Whether it is worth restoring gets answered before a figure is put on the job.

  • The clock starts at the incident
  • Stabilised and dried first
  • Answered before any figure

Mould Rug Cleaning

Ground-floor units near the point where the Nerang meets the Broadwater are the most reliable source of mould work on the entire northern run.

The cause is a cool slab, a shut-up flat and a rug nobody has lifted. Growth begins on the floor side and is well established by the time anything appears on the face. An antimicrobial bath removes the growth and the soil feeding it, the rinse clears the remainder, and a complete dry takes away the condition itself. Weakened foundations get reported rather than glossed over.

  • Floor side goes first
  • Antimicrobial bath and rinse
  • Weak foundations reported

Rug Moth Treatment

Moth damage reaches Southport by way of storage more than anything else, because a suburb of small flats has a great many rugs rolled up in cupboards.

Rolled and forgotten is the perfect arrangement for them: wool, darkness and no traffic at all. By the time the rug comes out for the next place, the larvae have finished with it. A treated bath ends every stage at once and washes the casings and dust out with the soil, after which the loss can finally be measured properly.

  • Storage is the usual source
  • Every stage ended at once
  • Two minutes on storing it

Stain Protection

Protection earns its place on the pieces that live where people eat, work and come and go, which in this suburb is most of them.

It buys time between a spill and a stain rather than repelling anything, and that is exactly how it should be described. The finish goes on at the end of the bath, alters nothing you can see or feel, and fades gradually with wear. On a light rug in a busy flat, the seconds it buys are the difference between a wipe and a phone call.

  • Time bought, not liquid repelled
  • Applied at the end of the bath
  • Fades gradually with wear

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Smith Street to the Yatala exit

Our Gold Coast office, and the floor where the rug is washed

Our Gold Coast office

Premier Rug Cleaning and Washing - Gold CoastUnit 9/38 Computer Rd
Yatala QLD 4207

(07) 5500 2863

Computer Road at Yatala is the registered address of our Gold Coast office, and it stands on the wash floor site. Quotes and bookings come through the office. The rug travels in our van in both directions.

Business district to wash floor, and back

Rolled and carried downIt goes into the van as one piece and is bathed by hand at Unit 9/38 Computer Rd, Yatala QLD 4207.
About thirty minutes each waySmith Street out to the motorway and north, thirty-three to thirty-six kilometres, leaving at Yatala.

The same team collects, washes and returns. Southport closes the northern loop, so collections here usually fall late in the day, and the window is confirmed once the run is set.

Three Southport stories

A branch line, a port that never was, and one afternoon of racing

A suburb that grew into something other than the thing it was named for.

The branch that never went further

The railway reached Southport in January 1889 and stayed a dead end for all seventy-five of its years, closing in 1964 without an extension.

A line that did one job for seventy-five years without needing to go further is a fair reminder that the basics matter more than expansion. One proper wash, done completely, every time, is the same idea.

The port that was never really a port

Southport was named for being the colony's southernmost port, then grew into the Gold Coast's official CBD instead of a working harbour.

A name built around one idea that quietly became something else is a very Gold Coast story, and it is why the apartment towers and the older streets alike are core territory on every northern run.

A street circuit built for one afternoon

The Australian Grand Prix ran on public roads just southwest of Southport in November 1954, sealed with bitumen especially for the day.

A one-off built properly for a single afternoon and then never repeated the same way says something about doing a job right the first time. That is the standard behind every rug that leaves our wash floor.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Southport

Rated 4.9 from 11 customersaround Southport, collected directly from our customers after every clean.

on 15 Feb 2025
Easy to finally get it cleaned for our shag rug
The shaggy rug from Southport was ready for a proper refresh. The colours look clearer, the room feels cleaner, and the service was simple from booking to return. The Southport pickup was handled well.
Freya George
from Southport
on 24 Oct 2020
Easy to finally get it cleaned for our Scandi rug
I was careful about who I trusted with the Scandi rug. The Scandi rug looks fresh again and the process felt organised from start to finish. The Southport pickup was handled well.
Eliza Hopkins
from Southport
on 27 Dec 2022
Pet odour sorted without a heavy scent in Southport
The pet odour in our Oriental rug kept coming back whenever the room warmed up. After the clean it smells neutral again, not perfumed, and the entry feels usable. The Southport pickup was handled well.
Lara Green
from Southport
on 24 Mar 2025
Easy to finally get it cleaned in Southport
The free door-to-door pickup made a bigger difference than I expected in Southport. Premier collected our sheepskin rug, kept the quote clear and brought it back cleaner.
Willow Chen
from Southport
on 11 Sep 2021
Easy to finally get it cleaned for our lounge rug
I had tried spot cleaning the lounge rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. The Southport pickup was handled well.
Claudia Reid
from Southport
on 06 Mar 2022
Easy to finally get it cleaned
Our cowhide rug looks cleaner and feels better underfoot. The pickup from Southport was straightforward, and the whole process was easy.
Brooke Coleman
from Southport
on 27 Aug 2023
A fresher shag rug for the front room
We called after a wine spill in the front room. The shaggy rug came back clean enough that I stopped looking for the mark every time I walked past.
Henry McDonald
from Southport
on 23 Aug 2020
Easy to finally get it cleaned for our wool rug
The wool rug had reached the point where spot cleaning was not enough with collection from Southport. After the full wash it felt brighter underfoot and no longer had that old-room smell. The Southport pickup was handled well.
Hannah Jones
from Southport
on 13 Oct 2025
Our Afghan rug came back ready to lay down
The Afghan rug had that dull, dusty feel through the pile. The team explained the wash, took the Afghan rug away to the facility and returned it with the colours looking clearer. It came back ready to put straight down. We are in Southport, so having it collected made the job much easier.
William Edwards
from Southport
on 21 Oct 2024
Family-safe clean handled properly for our area rug
I booked from Southport because the area rug was overdue. I asked for a low-chemical approach for the area rug, and it came back fresh without that sharp cleaning smell.
Poppy Watson
from Southport
on 14 Mar 2021
The Afghan rug feels properly refreshed in Southport
The Southport pickup made it realistic to finally clean the Afghan rug. The Afghan rug is softer now, with the traffic areas much less obvious. The rug feels like it belongs in the room again.
Ethan Wilson
from Southport
All customers

Southport cards first, then the whole coast

The reviews above came from Southport addresses. The larger figure gathers in every suburb on our schedule.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The close of the run

Suburbs collected around Southport

One day takes in this end of the northern loop.

Good to know

Southport questions, answered without the runaround

What does rug cleaning cost in Southport?

It varies by rug, not by suburb. Size, fibre, construction and the amount of work needed set the number, so the rug is read on the bench before anything is quoted. Collection and return are inside the figure and the figure holds from the moment it is agreed.

We are in a unit block with no easy parking. Does that complicate a pickup?

Not really. Tell us the building and the access when you book, and the driver arranges the loading window rather than turning up and hoping. Southport is the last stop on the northern loop, so we already plan the collection order around buildings with tight frontage.

The rug came with a rental and it has moved house three times. Is it worth washing?

Often yes, and sometimes plainly not. What decides it is the foundation, not the look of the pile: a rug that has been rolled and dragged repeatedly can have a foundation that will not survive a bath. That gets checked and reported before any work is agreed.

There is dog urine in the rug and an inspection coming up. Can it be sorted in time?

Usually. Urine passes the pile fast and settles in the foundation, which is why sprays never quite finish the job, and the bath plus an enzyme stage is what actually reaches it. The 48-hour express option exists for exactly this timing, at additional cost, and any dye damage that has already happened is described before we start.

Do you cover Labrador, Main Beach and Ashmore as well?

Yes. Labrador and Ashmore sit on the same northern loop, Main Beach is picked up on the central run alongside Surfers Paradise, and Molendinar, Arundel and Parkwood all fall nearby. More than one rug on the day means every rug after the first is $20 off.

How long does the whole thing take?

About 7 days from collection to delivery, which includes drying the rug out completely rather than to the touch. Where a deadline is fixed, the 48-hour express service is available at additional cost, and the drying stage is never the part we shorten to make a date.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
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