Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

A river west, canals on the rest

Rug Cleaning Parrearra,
an Island With Water on Every
Side

Most waterfront suburbs deal with damp from one direction. This one has a river on the west and canals wrapping the other three, which changes what ends up in a rug and how much of it there is.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the Kawana loop run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
One road in, one figure out

A firm number for a canal-front house on the island

The driver knows the one road in, so getting the rug out is straightforward. Everything after that is the usual: opened flat, read properly, quoted once, and that figure is what you pay.

Free pickup and deliveryFrom the door or the canal-side entry
Read before any figure is givenFoundation checked from the reverse
Hand washed at YatalaFully immersed by hand, IICRC certified
$20 off every extra rugLiving areas and bedrooms in one go
free re-wash guaranteeShould the rug not satisfy once it is back in place, call us within 48 hours of delivery and we rewash it at no cost
What happens next
  1. 1
    Collected off the islandRolled at the door and away
  2. 2
    Read, then quotedOne number, drawn from the rug
  3. 3
    Hand bathed at YatalaImmersed whole and rinsed clear
  4. 4
    Delivered in about 7 daysDried flat, groomed and rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
4,661 residents, 2.5 square kilometres

Rug washing Parrearra, on the Kawana strip's island

Water on the west, canals around the rest

Parrearra functions as an island. The Mooloolah River closes off the west, Nicklin Way runs the northern edge, and the Parrearra and Wyuna canals wrap the northeast, southeast and south, with primary access by the one road, Kawana Way. The canal system, known locally and unofficially as Parrearra Lake, was built primarily for flood mitigation rather than as scenery. Geographically this is the Kawana strip, sitting directly between Minyama and Warana, and it is worth saying so plainly rather than pretending it belongs anywhere else. Its population went from 4,468 in 2016 to 4,661 in 2021 across two and a half square kilometres, which works out at 1,860 people per square kilometre, among the highest densities recorded anywhere in our own research.

Most waterfront houses deal with damp from one direction. Here it arrives from four, and a rug is the only thing in the room that cannot dry itself out.

Canal frontage as the standard, not the exception

Waterfront is not a premium feature in Parrearra so much as the default condition. The island's canal frontage gives it a housing character much closer to the high-value canal estates at Minyama than to the open beach strip further along Kawana, and the rugs reflect that. What we collect here is largely from established waterfront houses: proper wool bought once and kept, pieces chosen for a renovation, and the occasional older rug carried in from a previous address. Density is the other factor. At 1,860 people to the square kilometre the houses sit close together, which means shared shade, less air movement between buildings and a slower drying environment than an open block would give. All of which lands in the base of a rug, and none of which comes out on the surface.

Still water, four boundaries, and what it does

An island bounded by a river on one side and canals on the others carries still-water humidity on every edge rather than on one, which is a genuinely concentrated version of the damp problem the wider Kawana strip deals with. Canals do not move much. The water sits, the air above it sits, and the ground underneath the suburb never fully dries out between wet spells. Add the salt that comes with any coastal position and a rug on a canal frontage is holding salt, silt and trapped moisture in its foundation more or less permanently. Drying a rug on a canal-side railing achieves almost nothing, because the air doing the drying is the same air that loaded it. Immersion pulls all three out of the base together, and the controlled drying floor at Yatala is what sends it home genuinely dry. On a boundary this wet, a rug returned merely surface dry will be holding damp again inside a week and nobody will be able to say why.

ParrearraMinyamaWaranaBuddinaand the streets running back toward Mountain Creek
All twelve services, for 4575

Twelve services, for canal frontage on every boundary

Two and a half square kilometres of waterfront housing on the Kawana strip, reached by one road, with the Mooloolah River west and the canal system around the rest.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Parrearra

A densely settled waterfront suburb between Minyama and Warana, bounded by the Mooloolah River, Nicklin Way and the Parrearra and Wyuna canals.

Damp arriving from four boundaries instead of one is the actual difference here, and it puts more moisture into the base of a rug than most owners realise. The piece is opened flat at Yatala, read for fibre and foundation, hand bathed, and then dried level in air we control rather than air off a canal.

  • Four boundaries, not one
  • More in the base than you think
  • Our air, not canal air

Rug Washing Parrearra

Complete immersion for canal-front wool, the pieces in a renovated waterfront house, and whatever furnishes the units along the water.

Salt in the air and constant humidity together are harder on a foundation than either is alone, and a rug that has lived on a canal for fifteen years shows it from the back before it shows it from the front. Fibre, foundation and dye are read first, the bath is mixed to that, and rinsing continues until the water leaves clean.

  • Together they are harder
  • It shows from the back first
  • Until the water leaves clean
Most popular

Stain Removal

Sunscreen worked into pale wool, wine on a canal-side evening, and the marks a boat brings in on somebody's feet.

A mark on a canal-front rug usually has salt in it as well as whatever caused it, and salt changes how a treatment behaves. The test establishes what the fibre and colour can take, the method is selected from that result, and each mark is described back to you individually rather than as a single outcome.

  • Salt is usually in it too
  • The result selects the method
  • Described back individually

Pet Stain and Odour

A dog that swims off the canal steps, a cat in a waterfront unit, and a rug that ends up wearing the results of both.

Humidity is what makes this worse here than elsewhere, because damp air keeps reactivating an odour that a drier house would have let fade. The urine itself is at the backing within a day, out of reach of anything applied on top. Immersion moves it out through the weave, enzymes settle the chemistry, and controlled drying ends the cycle.

  • Damp air keeps reactivating it
  • Out of reach from the top
  • Moved out, then settled

Odour Removal

Still canal air that never fully dries, a unit closed up for a fortnight, and the water smell that comes in on a warm evening.

Canals are built for flood mitigation rather than air movement, so the water around this suburb sits still and the air above it does much the same. Nothing disperses. Whatever the room has been doing collects in the rug instead. Washing separates the odour from the fibre and the rinse removes it from the building. Nothing scented is added.

  • Built for flood, not airflow
  • Nothing disperses here
  • Removed, and nothing added

Rug Spot Cleaning

When the rug is sound and the mark is only hours old, on-site treatment is frequently the sensible answer and the quickest one.

The permanent version of a mark is nearly always created by the response to it rather than the spill. Determined rubbing pushes the pile the wrong way, drives the edge of the mark outward and leaves a bleached-looking patch obvious from the doorway. We test, treat lightly, comb the lay back into line, and say directly when the piece needs the tank.

  • Created by the response
  • Obvious from the doorway
  • Direct when it needs the tank

Rug Steam Cleaning

Where a piece was manufactured to take heat and suction, that is what it gets: entry matting, corridor runners and the machine-made rugs in a waterfront unit.

They are walkable again within a few hours, which matters in a building where a corridor cannot be closed. A hand knotted rug through that treatment loses something it will not get back. Construction settles which method a piece gets, and we set out the reason before beginning rather than justifying it afterwards.

  • A corridor cannot be closed
  • Loses what it will not get back
  • The reason set out first

Rug Dry Cleaning

Low moisture work for the pieces water would finish, generally something older that came into a waterfront house from a previous address entirely.

Years of salt air can weaken a cotton foundation quietly, and a weak foundation is exactly what a tank exposes. A swab on the reverse settles that before anything gets wet. If the colour will not hold, low moisture compound is used instead, working across the piece in stages, and a dye that has already moved is not coming back.

  • Salt air weakens it quietly
  • A swab, inside a minute
  • A moved dye is not coming back

Water Damage Restoration

Canal water over a low retaining edge in heavy weather, a burst line in a unit above, or a hot water service going while the house is empty.

Canal water is not clean water and it makes a genuine difference to what happens next, so tell us what the rug was actually sitting in. Stabilising and drying come before any judgement is formed. The judgement then comes to you, and nothing becomes chargeable until after you have heard it.

  • Canal water is not clean
  • Say what it was sitting in
  • Chargeable only after you hear it

Mould Rug Cleaning

Grey spreading on the reverse of a rug in a canal-facing room, or along an edge where a piece meets a shaded external wall.

Water on four sides means the ground under this suburb never really dries out, and a shaded waterfront room holds that moisture more or less permanently. Growth needs damp, stillness and a food source and gets all three here. A treated bath removes the growth along with the layer beneath it, and the dry removes the reason it started.

  • The ground never dries out
  • All three, permanently available
  • The reason removed as well

Rug Moth Treatment

Wool goes quietly where nothing is disturbed, and a waterfront house has a boat store, a storage cage and rugs rolled away out of season.

A storage cage in a dense building is dark, still and humid at once, which is a better set of conditions for larvae than most people would guess. The bath itself is treated, so eggs, larvae and adults are dealt with in one go, and the honest scale of the damage shows only once the debris has rinsed out.

  • Dark, still and humid at once
  • Dealt with in one go
  • The scale shows after rinsing

Stain Protection

A clear finish available at the close of the wash, and on pale wool in a house that opens straight onto the water it is worth weighing.

It buys a minute, which is not nothing and is also not much. A spill spends that minute high in the pile rather than working down to the foundation, so a cloth still gets to it. Past the minute there is no benefit. The rug is not resistant to anything afterwards, and its feel, sheen and colour are exactly as before.

  • Not nothing, and not much
  • Past the minute, no benefit
  • Feel and sheen exactly as before

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
An area we drive, no counter on it

Our Sunshine Coast office, and the floor rugs are washed on

Our Sunshine Coast office

Premier Rug Cleaning Sunshine Coast

(07) 5227 8733

Nothing on the Kawana strip belongs to us and there is no counter to visit. What the listing shows is the territory our driver works; he crosses to the house, and Yatala does the washing.

Over the one road and south

Canal front or street side, one floorEvery rug off this island is hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
Around an hour and forty five each wayOff Kawana Way to the Bruce Highway, then the Gateway and the M1, roughly 140 kilometres in total.

Both directions of that trip are ours to cover and neither reaches your quote. Parrearra rides the Kawana loop with Minyama and Warana, and the window gets confirmed once the loop order is set.

Three Parrearra facts

One developer, one road in, and a very small footprint

A genuinely gazetted island suburb on the Kawana strip.

Named in 1967, and officially so

Parrearra was named in 1967 by developer Alfred Grant, the same figure behind the Kawana Waters estate name, drawing on an Aboriginal reference said to mean a length of river. It was established as a town on 1 September 1967 and redesignated a suburb in 1989.

Knowing which of two closely linked names carries official standing and which does not is the same precise attention we bring to working out what a rug is genuinely made of.

An island reached by one road

The canal system around Parrearra, unofficially called Parrearra Lake, wraps the suburb on the north, east and south while the Mooloolah River closes off the west, making this a genuine island reached primarily by one road, Kawana Way.

A suburb this thoroughly surrounded by water wants a driver who already knows the way in and out, which is precisely what a scheduled Kawana loop gives you.

Among the densest small suburbs in our research

The population grew from 4,468 to 4,661 people between 2016 and 2021 across just 2.5 square kilometres, a density of 1,860 people per square kilometre, among the highest figures recorded anywhere in our own research.

A suburb settled this densely on this little ground is full of real households packed close together, and every one gets the same full immersion wash and the same honest assessment.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Parrearra

Rated 5.0 ★ from 8 customersaround Parrearra, collected directly from our customers after every clean.

on 15 Dec 2021
Easy pickup for our wool rug in Parrearra
I was hoping the wool rug still had a decent result left in it. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. I liked that the result looked clean without being overdone. The Parrearra pickup was handled well.
Sophie Dawson
from Parrearra
on 19 Aug 2021
Easy pickup for our synthetic rug in Parrearra
I was expecting a distance charge because we are in Parrearra, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves. I liked that the advice was honest before the work started.
Chloe Coleman
from Parrearra
on 29 Jun 2023
Old stains are much less obvious in Parrearra
The set-in marks on our Moroccan rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. The Parrearra pickup was handled well.
Aaron Ellis
from Parrearra
on 01 Nov 2024
Colours look brighter in Parrearra
I wanted the silk rug cleaned carefully, especially around the older colours. They explained the process and collected it carefully from Parrearra. It looks refreshed, not over-cleaned.
Belinda Harper
from Parrearra
on 03 Jul 2025
Pet accident sorted on our cotton rug in Parrearra
The pet odour in our cotton rug kept coming back whenever the room warmed up. After the clean it smells neutral again, not perfumed, and the front room feels usable.
Ruby Tran
from Parrearra
on 26 Apr 2023
A practical clean for our shag rug in Parrearra
The shaggy rug had been on my Parrearra to-do list for too long. The shaggy rug came back fresher, softer and ready to use again in the front room. It came back ready to put straight down.
Peter Gibson
from Parrearra
on 14 Nov 2021
No stiff feeling in Parrearra
The cotton rug needed care because jute and sisal do not forgive much. They handled it carefully and avoided making the fibres feel crunchy. It came back cleaner and not stiff.
Harriet Nguyen
from Parrearra
on 01 Jan 2022
Rolled rug refreshed in Parrearra
The large area rug looked fine until we unrolled it and noticed the smell. They collected it from Parrearra and cleaned it before we put it in the new room. It feels like a rug we can actually use again. That mattered because the rug sits in a busy part of the house.
Reese Brooks
from Parrearra
All customers

Island addresses first, then all the rest

The cards above were left by households on this island. The wider figure covers every street we service.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The Kawana loop

Collected on the same loop as Parrearra

One loop along the strip takes in all of these.

Good to know

Parrearra questions, answered plainly

Everything smells damp on a canal frontage. Will a wash actually help?

It generally helps more than people expect, because the rug is usually the thing holding most of it. Still water on four boundaries keeps humidity in the base of a piece year round. Immersion removes trapped moisture along with the salt and silt bound to it, and the piece comes back genuinely dry rather than surface dry.

How is a Parrearra rug priced?

From the rug and nothing else. Construction, size and the condition it arrives in produce the figure, with both directions of travel already covered. Inspection sets the number and it stays set. Where a piece has had more salt air than it can come back from, you get told rather than charged.

Access is awkward on the island. Is that a problem?

Not at all. There is one road in and our driver already runs the Kawana loop, so it is planned rather than improvised. Tell us at booking whether the rug will be at a front door, a garage or a canal-side entry, and whether anyone needs to meet the driver, and it gets noted.

We have had it cleaned twice and the urine smell still returns. Why?

Because humidity keeps reactivating it. Urine is at the backing inside a day, and damp air continually revives an odour that a drier house would let fade. Nothing applied from above reaches that depth. Full immersion moves the deposit out through the weave and enzyme work settles what is behind the smell.

Do you collect at Minyama, Warana and Buddina too?

All three are on the same Kawana loop as Parrearra, along with Mooloolaba and Mountain Creek. Neighbours on this island regularly go in together on one collection, which works out well for everybody, since every rug beyond the first on a booking has $20 off.

When would we get it back?

Plan on about 7 days. Washing takes very little of that and the controlled dry takes the rest, which on a rug carrying this much canal humidity is the part that genuinely matters. A 48-hour express service exists at an additional cost where a date cannot move, and it is best arranged up front.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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