Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

95 residents, 3.1 to a household

Rug Cleaning Palmvale,
a Small Place We Will Not
Embroider

Quiet acreage a few kilometres south of Nunderi, with more people per house than most of the valley. Collected at the gate, hand bathed at Yatala, returned dry to the backing.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • 48 hour express available at additional cost
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Small locality, full standard

One figure, and no surprises after it

You get a number once the rug has been looked at, not before, and that number does not change while the rug is with us. If the honest answer is that washing it is not worth the outlay, that is what you will hear, and it costs nothing to find out.

Free pickup and deliveryAt your gate, on the Nunderi run day
Looked at, then quotedFibre, foundation and dye checked in person
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugThe bedroom pieces are worth adding
free re-wash guaranteeRaise anything in the first 48 hours after delivery and the rug returns to the bath at our cost
What happens next
  1. 1
    Rolled at the gateFrom a hallway, a bedroom or a verandah
  2. 2
    Read, then costedOne figure, taken from the rug in hand
  3. 3
    Bathed at YatalaFully immersed, rinsed until the water clears
  4. 4
    Back in about 7 daysDried flat under control, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
83 in 2016, 95 in 2021

Rug washing Palmvale, on the quiet leg below Nunderi

What the record holds, and what it does not

It is worth being straight about how much is known here. Palmvale is a small rural locality a few kilometres south of Nunderi in the crowded stretch of Tweed Valley hinterland, and its coordinates place it firmly in that cluster. Beyond that the documentary record thins out considerably. There is no recorded origin for the name that we could verify, and no confirmed list of bordering localities the way there is for several of its neighbours, so rather than assemble a compass listing that reads well and cannot be checked, we have left the gap where it is. What can be verified is the census. Eighty three residents in 2016 and ninety five in 2021, growth of twelve people, which at this scale means roughly four households arriving.

We would rather leave a gap in the record than fill it with something that sounds right.

Bigger households than the valley average

The one demographic fact that genuinely matters for our work is household size. The average Palmvale household holds 3.1 people, which is noticeably larger than several nearby localities where the figure sits closer to two, and the median age is thirty nine, well under the forty six to fifty commonly recorded across this part of the Tweed. Put those together and you get working families with children rather than couples in retirement. That changes what a rug goes through. More people crossing it daily, more coming in from outside, more spills and more accumulated grit driven down into the base of the pile over the same number of years. Rugs from houses like these usually arrive in worse cosmetic condition and better structural condition than their owners expect, which is a combination that responds extremely well to a bath.

Hinterland damp, and the smell that arrives first

Palmvale sits inside the caldera that governs the region's weather, in the same pocket of small valley names as Nunderi and Eviron, and the air here holds moisture for long stretches through the year. Nothing indoors dries completely while that is the case. The rug on the floor ends up carrying two loads simultaneously, the soil that has worked its way down through years of traffic and a base of damp that the dry-feeling surface conceals entirely. What you notice is a smell in the room, usually weeks or months before there is a visible mark to point at. Both problems answer to the same wash. Both come straight back if the drying is left to a season that will not cooperate, which is precisely why the rug travels north to a room where the conditions are set rather than hoped for.

All twelve, for 2484

Twelve services, for quiet valley acreage

Farm blocks in the crowded stretch of hinterland below Nunderi. Bigger households than average, which means rugs that get walked on rather than admired.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Palmvale

Ninety five people on acreage a few kilometres south of Nunderi, around seventy five minutes from our wash floor.

Because households here run larger than the valley average, the rugs get more traffic than the size of the locality would suggest. More feet means more soil driven down into the pile, and valley damp then keeps it there. Everything starts with the rug flat on the floor being read properly, then it goes under water whole, gets rinsed until it stops giving anything up, and dries in a controlled room.

  • More feet than the size suggests
  • Read flat before anything else
  • Rinsed until it stops giving up

Rug Washing Palmvale

Hand immersion for wool and cotton, the two fibres that reward it most and the two most acreage houses turn out to own.

Consider what happens to a family rug over a decade. Soil arrives daily, sinks, and comes to rest against the knots where no dry method has purchase, after which it works on the fibre like sandpaper under every step. Immersion is the only approach that gets underneath it, and the rinse carries it away rather than moving it around. Dye and backing tests decide how strong the bath runs.

  • It settles where nothing dry reaches
  • Sandpaper under every step
  • Tests decide how strong it runs
Most popular

Stain Removal

Driveway soil, spilt drinks in a house with children, and the mark somebody had a go at years ago with the wrong product.

Half the difficulty with an old stain is not the stain. It is what was already tried on it, often something that set the mark rather than lifting it. So we test before touching anything, establish the limit the wool and the dye impose, and stay inside it. At the end you hear which marks released, which are now permanent, and which were made permanent earlier by well-meant effort.

  • Often what was tried before
  • Test before touching
  • Which ones were set earlier

Pet Stain and Odour

Dogs on an acreage block, a rug near the back door, and years of small accidents nobody logged at the time.

The reason a pet smell keeps returning after cleaning is that the cleaning never reached it. Urine passes through the pile and lodges in the foundation, and every spray, powder and hire machine works above that level. Under water the rug releases it, enzymes then break apart what actually produces the odour, and controlled drying means the next humid week does not undo the whole exercise.

  • The cleaning never reached it
  • Everything sold works above it
  • A humid week undoes nothing

Odour Removal

A wood heater running all winter, a wet fortnight in spring, and a room that has quietly taken on the smell of both.

Smell is not dust and cannot be shaken out. The compounds responsible hold on to the wool chemically, which is why a day on the clothesline does nothing measurable. A wash separates them from the fibre and the rinse removes them from the rug entirely. Nothing scented is added at the finish, because a fragrance laid over an odour leaves a household living with both of them at once.

  • Not dust, cannot be shaken out
  • A day on the line does nothing
  • Living with both at once

Rug Spot Cleaning

A recent mark on a rug in sound condition often does not justify the round trip, and we will say so.

Most spot damage is self inflicted, and it happens in the first ten minutes. Vigorous rubbing flattens the wool and pushes dye out into surrounding pile, producing a pale ring that is far more obvious than whatever caused it. We test what the fibre tolerates, keep pressure minimal, put the pile back the way it grew, and give a straight answer when a mark sits below what the method reaches.

  • Self inflicted, in ten minutes
  • The ring is the obvious part
  • Told when it has gone past this

Rug Steam Cleaning

Hot water extraction, correct for hardy synthetics: the runner down a hall, machine-made pieces, the mat at a back step.

For rugs built to take it, this is quick, effective and back on the floor before the day is out, which is the point in a busy house. On hand knotted wool the same treatment causes harm that stays invisible for years and then is not attributed to anything in particular. Construction determines the method, we determine the construction, and we say which one applies before starting.

  • Back on the floor before evening
  • Invisible for years afterwards
  • We determine the construction

Rug Dry Cleaning

Low moisture treatment for rugs with unstable dye or a foundation that has already lost its flexibility.

Not every rug can be immersed and pretending otherwise costs people their rugs. A swab on the reverse tells us which category yours is in inside a minute, and it is done every single time regardless of appearance. Where immersion is unsafe the work is done in sections with a compound, more slowly and with a smaller improvement, and that trade is explained before anything is agreed.

  • Pretending otherwise costs rugs
  • Done every time, regardless
  • Smaller improvement, explained first

Water Damage Restoration

A condensate line from an air conditioner draining into a wall cavity, or a hot water unit that failed while nobody noticed.

Wet wool has a short window before the problem changes character. Two days brings the smell, a week brings growth, and after that you are paying for treatment instead of cleaning. Ring as soon as it is found and be precise about the source, because clean water and dirty water are separate jobs from the first step. Drying and stabilising come before assessment, and the assessment is free.

  • Two days, then a week
  • Be precise about the source
  • Treatment instead of cleaning

Mould Rug Cleaning

A rug stored rolled through a wet season, or a bloom discovered on the underside when furniture finally moved.

Growth is not a mystery, it is arithmetic. Give any organic material enough uninterrupted damp and it arrives, and a valley that holds moisture for weeks provides exactly that. Treated washing removes what has grown along with the residue anchoring it, the rinse takes both away, and controlled drying afterwards removes the moisture that made it possible. Without that final step the arithmetic simply runs again.

  • Not a mystery, arithmetic
  • Removed with what anchors it
  • Otherwise the sum runs again

Rug Moth Treatment

Wool under a bed, wool behind a wardrobe, wool in the spare room of a house that has spare rooms.

What moths require is time without interference, and a larger household paradoxically supplies plenty of it, because busy families use some rooms constantly and others almost never. A treated wash finishes eggs, larvae and adults together in one pass, and the fibre already eaten leaves with the rinse. Only after that is the true size of the loss visible, and that is when we show you what is there.

  • Time without interference
  • Some rooms almost never used
  • True size visible only after

Stain Protection

Protection is offered after a wash rather than before one, and it earns its place mainly on light wool in a house full of children.

The claim we make for this is modest and accurate. It buys seconds, and seconds are what decide whether a spill becomes a stain. Liquid that hesitates on the surface can be lifted with a cloth. Liquid that reaches the knots cannot. Nothing about the handle, the sheen or the colour changes, and we will tell you when a particular rug gets nothing worthwhile out of it.

  • It buys seconds, accurately stated
  • Seconds decide the outcome
  • We say when it is not worth it

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Nothing to visit, one place it is washed

Where we are listed, and where the rug actually ends up

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

What the listing marks is a service area, not a building you can call into. It sets out where we work, the collection happens at your property, and the wash happens at Yatala.

Up the valley and over the border

One wash floor, no exceptionsEverything from this pocket of the valley is hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
Roughly seventy five minutesNorth through the valley to the highway and up the M1, about ninety five to ninety eight kilometres.

That drive belongs to us. Palmvale is collected alongside Nunderi and Murwillumbah, and the window is confirmed once the day's run is scheduled.

Three Palmvale facts

A small base growing, a full house, and an honest gap

Everything here is verifiable. Where it is not, we have said so instead.

Growth measured from a very small base

The population went from 83 at the 2016 census to 95 in 2021, an increase of twelve people, which at this scale represents about four households.

Four new households means four kitchens where a rug is about to meet its first real test, and we would rather they had the honest advice first.

Three point one people to a household

The average Palmvale household holds 3.1 people with a median age of thirty nine, both noticeably different from the smaller, older households recorded across much of this part of the Tweed.

Fuller houses put far more traffic across a rug in the same number of years, and that kind of wear is exactly what an immersion wash was designed to reverse.

No recorded name origin, and we are not inventing one

No origin for the name Palmvale appears in any source available to us, and no confirmed list of bordering localities exists either, unlike several of its neighbours.

The same rule applies to a rug. We tell you what the inspection actually shows, and where something is unknown we say that instead of guessing.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Palmvale

Rated 5.0 ★ from 8 customersaround Palmvale, collected directly from our customers after every clean.

on 01 Jun 2021
Easy pickup for our wool rug in Palmvale
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Palmvale pickup was handled well.
Simone Miller
from Palmvale
on 01 Mar 2026
Ready before guests in Palmvale
The viscose rug was too heavy to move, so pickup was the main thing I needed. The booking was simple and they did not make the pickup awkward. I would use the pickup service again for anything this bulky. Once the rug came back, we could finally use the room properly again.
Stephanie King
from Palmvale
on 16 Oct 2024
Storm water handled in Palmvale
The cotton rug had a damp corner that started to smell after a leak. I liked that they focused on drying it properly, not just washing the top. The colour looks more even than I expected.
Eliza Lambert
from Palmvale
on 10 Sep 2025
Tassels repaired neatly in Palmvale
The end of the Turkish rug had started to look messy. They explained the repair options before doing the work. The ends look neater and the rug sits better in the room.
Leanne
from Palmvale
on 25 Sep 2021
Old stains are much less obvious in Palmvale
I was careful about who I trusted with the Moroccan rug. The old stains are much softer now, and the colours look cleaner in daylight. It saved us from replacing a rug we still liked. The Palmvale pickup was handled well.
Hamish Henderson
from Palmvale
on 29 Jan 2021
Easy pickup for our hand-knotted rug in Palmvale
The free door-to-door pickup made a bigger difference than I expected in Palmvale. Premier collected our hand-knotted rug, kept the quote clear and brought it back soft.
Kelsey Wright
from Palmvale
on 03 Jul 2021
Pet accident sorted on our Persian rug in Palmvale
The pet odour in our Persian rug kept coming back whenever the room warmed up. After the clean it smells neutral again, not perfumed, and the entry feels usable. The Palmvale pickup was handled well.
Daniella Kennedy
from Palmvale
on 14 May 2022
Easy pickup for our shag rug in Palmvale
The shaggy rug had become one of those jobs I kept avoiding in the front room. The colours look clearer, the room feels cleaner, and the service was simple from booking to return. The Palmvale pickup was handled well.
James Douglas
from Palmvale
All customers

Palmvale cards, and then the region behind them

The cards above carry Palmvale addresses. The larger figure counts every locality we collect from.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The cluster this locality belongs to

Collected on the same day as Palmvale

Nearest first, then outward toward the town, which is how the van actually travels.

Good to know

Palmvale questions, answered as they are

Is a locality this small still on your run?

Yes. The valley leg that takes in Nunderi and Murwillumbah covers Palmvale on the same day, and the number of households here has never been part of the decision. One rug from one property is a normal collection.

What sets the figure for a Palmvale rug?

The rug, assessed at your gate. Construction, size, fibre and condition between them produce the number. The address contributes nothing to it, and the figure quoted at collection is the figure invoiced at delivery.

With three or four people in the house, how often should a rug be washed?

In a busier household every two to three years is a fair guide, against three to five in a quieter one. The better test is not the calendar but the feel: if the pile no longer springs back where the traffic runs, the soil has reached the base and a bath is overdue.

One of the kids' rooms has a patch where the dog urinated repeatedly. Recoverable?

Usually. The problem is depth rather than area, because urine passes through the pile and stays in the foundation where nothing applied on top can act. Immersion is the only thing that gets down to it, enzymes then deal with what is actually producing the smell, and if the dye below has suffered you see that for yourself at the assessment.

Do you also collect from Nunderi, Eviron and Clothiers Creek?

All three are on this leg, along with Kielvale, Wardrop Valley and Condong. Blocks out here sit well apart, so one stop covering two houses helps everybody, and the second and third pieces each carry $20 off.

The rug smells faintly musty but looks fine. Is that worth a call?

It is, and that is the cheapest point to act. Damp sits low in the pile well after the surface feels dry, and the smell shows up long before any mark does. A wash at that stage clears it out entirely. Left through another wet season it usually needs treatment rather than cleaning.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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