Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Boys and girls, apart since 1869, combined after sixty-eight years

Rug Cleaning North Toowoomba,
Two Schools That Became One
in 1937

Two schools ran on separate ground here for nearly seventy years before anyone put them together. Plenty of rugs written off as finished turn out the same way. What looks like two problems is often one, and it is usually fixable.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the inner northern run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
One problem found, one figure given

A firm figure for a close-set house north of the centre

Nothing gets quoted while a rug is rolled up. It travels down on the run, opens flat at Yatala under proper light, and the number reflects what is genuinely wrong with it.

Free pickup and deliveryCollected on the inner northern run day
Read flat before any figureWhat is actually wrong, not what it looks like
Hand washed at YatalaFully submerged by hand, IICRC certified
$20 off every extra rugLounge and bedroom pieces on one booking
free re-wash guaranteeFlag it inside 48 hours of delivery and we run the rug through a second time for nothing
What happens next
  1. 1
    Collected from the houseRolled at the door and loaded
  2. 2
    Opened flat and readOne figure, taken from the rug
  3. 3
    Hand bathed at YatalaSubmerged whole, rinsed clear
  4. 4
    Back in about 7 daysDried flat, combed and rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
3,332 residents, 2.0 square kilometres

Rug washing North Toowoomba, a small suburb that grew back

Sixty-eight years apart, then one school

Toowoomba North Boys State School and Toowoomba North Girls and Infants State School both opened in 1869 and ran as separate schools for close to seventy years before combining to form Toowoomba North State School in 1937. No government school currently sits within North Toowoomba's own boundary, with families here travelling to Harlaxton State School, Toowoomba East State School, or the technically adjacent Toowoomba North State School, which is a genuine piece of the district's educational history even where the present-day campus sits just over the line. Two things that were treated as separate for decades turned out to work better as one, which is a pattern we see constantly in this trade. A rug that looks dull, feels stiff and smells slightly off is very rarely three faults. It is one fault with three symptoms.

People describe two or three problems and we usually find one. That is the good news, and it is the common case.

A dairy factory, a church, and a park with a cricket oval

The Downs Co-operative Dairy Association Limited Factory, at 57 Brook Street, carries its own heritage listing, a working piece of the district's dairying history standing inside a genuinely small, close-in suburb. St Thomas' Anglican Church served the suburb from its dedication on 19 December 1920 until it closed on 3 February 2008, and Martin Klein Park today gives the suburb a cricket oval, a playground and picnic facilities. Two square kilometres is not much ground, so this is a suburb where everything is within walking distance of everything else and the houses are close together. Close-set housing concentrates wear. Small rooms mean rugs get walked across rather than around, and a single hall piece in a compact house will take more traffic in a year than three rugs would in a larger place.

A dip, and then a recovery

The New England Highway travels along Ruthven Street through the suburb, and both the Main Line and Western railway lines pass through, though no railway station currently operates here. Population dipped from 3,049 in 2011 to 2,953 in 2016 before recovering to 3,332 in 2021, a genuine rise of more than 12 percent across the most recent five years counted. That marks North Toowoomba as a small inner suburb finding fresh growth rather than a fading corridor, and it is a useful thing to keep in mind when somebody hands over a rug they have already decided is finished. Recovery is the ordinary case in this trade, not the exception. Most of what arrives written off is dirty rather than destroyed, and the difference between the two is invisible from standing height in a lounge room and completely obvious with the piece flat under light at Yatala.

North ToowoombaHarlaxtonMount LoftyRockvilleand the streets running back down toward Toowoomba City
The full twelve, for 4350

Twelve services, for the compact suburb just north of the centre

Two square kilometres immediately north of the Toowoomba CBD, built around two nineteenth-century schools, a heritage dairy factory and the New England Highway corridor.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning North Toowoomba

A compact inner suburb of just two square kilometres, close-set streets a short walk from the CBD, with a population that dipped through the 2010s and has grown back past 3,300.

People usually describe two problems and have one. A rug that looks dull, feels stiff and smells slightly wrong is almost never three separate faults, it is soil packed into the foundation producing all three at once. Working that out at the reading stage is what turns a job somebody expected to be hopeless into an ordinary wash.

  • Two problems described, one found
  • Soil in the foundation does all three
  • Hopeless turns into ordinary

Rug Washing North Toowoomba

Full submersion for the wool in these close-set older homes, and for the newer pieces that arrive with each change of ownership.

Washing and rinsing are separate jobs that only work as a pair. Loosening what is bound into the fibre achieves nothing on its own, and rinsing a rug that has not been properly released just moves water through it. The two together, in that order and with enough time given to each, are what actually empties a foundation out.

  • Two jobs that only work paired
  • Loosening alone achieves nothing
  • Together, in that order
Most popular

Stain Removal

Tea into a lounge rug, mud off the highway verge, and the rust shadow left where something metal stood on damp wool through a wet month.

What people call one stain is often a fresh mark sitting on top of an old one that never came out. Separating the two changes the answer completely, because the recent layer usually lifts easily and the older one may not lift at all. You are told which parts of what you can see belong to which, and what each is likely to do.

  • A fresh mark over an old one
  • Separating them changes the answer
  • Told which belongs to which

Pet Stain and Odour

Dogs with a settled corner in a small house, and cats that have quietly taken one end of a rug and stayed with it.

The mark and the smell are usually treated as two problems and they are one thing seen from two sides. Deposit at the backing produces both, so anything that treats the visible mark without reaching the backing fixes half of one problem. Submersion carries the material out through the weave, enzymes take apart the odour chemistry, and the dry holds the result.

  • One thing seen from two sides
  • Half of one problem, fixed
  • Carried out through the weave

Odour Removal

Wood heaters through the cold months in small close-set houses, shut rooms, and the flat note that settles into everything by August.

In a compact house the rug and the room smell like each other, so it is worth establishing which one is generating it before anybody spends a winter cleaning the wrong thing. Rugs hold odour in residue bound into fibre, which is why the note comes back after every airing. Washing releases that residue and the rinse removes it.

  • The rug and the room smell alike
  • Establish which is generating it
  • Released, then removed

Rug Spot Cleaning

Where a rug is sound and the only issue is a single recent mark, that is a job for the room and not a reason to load a van.

Two separate mistakes get made in the first ten minutes and both come from urgency: too much water, and too much pressure. Water spreads the mark outward under the surface, pressure lifts the pile against its lay and leaves a rough patch. Restraint and a comb through the pile is the technique, and we say clearly when the tank is genuinely needed.

  • Too much water, too much pressure
  • Both come from urgency
  • Restraint, and a comb

Rug Steam Cleaning

Machine-made rugs, synthetic runners and matting are made to take heat and pressure, so those go that way and are back on the floor by evening.

Two rugs of the same size and roughly the same look can need opposite methods, and construction is the only thing that tells them apart. Wool put through heat loses its handle permanently, whatever gets promised about recovery afterwards. So the construction is established first, the method follows, and the reason is given to you rather than assumed.

  • Same look, opposite methods
  • Construction is the only tell
  • The reason is given, not assumed

Rug Dry Cleaning

Low moisture work for pieces that fail a water test, which in an inner suburb of long-held houses usually means something inherited or brought back decades ago.

This one question has a single answer and it is worth getting before, rather than after. A damp swab on the reverse shows within a minute whether the dye stays where it is. Where it will not, the piece goes through compound in small sections instead, which adds days and prevents a problem that cannot be undone.

  • Before, rather than after
  • A minute for a single answer
  • Prevents what cannot be undone

Water Damage Restoration

Water across a floor after a storm, a slow leak behind a cupboard, or a supply line that gave way while the house was empty for the weekend.

Two things determine what is left at the end: how long the rug lay wet, and what was in the water. Ring immediately and name the source, because clean supply and drain water are separate jobs from that first call onward. Stabilising and drying happen before any assessment, and the assessment reaches you before any decision does.

  • How long, and what was in it
  • Separate jobs from the first call
  • Assessment before decision

Mould Rug Cleaning

Something grey on the back of a rug that has spent winter against a cold floor, or a patch under furniture that never gets shifted in a house this size.

Growth and the smell that comes with it are one problem, not two, and both are being produced on the reverse of the rug where nobody looks. A treated bath removes the growth and the residue keeping it alive in the same pass, and the drying stage decides whether the household is dealing with it again next winter.

  • One problem, not two
  • Produced where nobody looks
  • The drying decides next winter

Rug Moth Treatment

Even a small house has an under-bed, a wardrobe base and somewhere a spare rug has been standing on its end since the last move.

What gets found is loss on the reverse and a face that still looks acceptable, which reads as two contradictory findings and is really one process caught partway through. Treatment goes into the bath rather than onto the surface so every stage is dealt with at once, and the true extent is only measurable once the loose fibre has rinsed clear.

  • Two findings, one process
  • Loss behind an acceptable face
  • Measurable after the rinse

Stain Protection

An extra you can add once the wash is done. In a compact house where one light rug takes all the traffic, it is worth considering.

There is one benefit and it is short: a few minutes in which a spill sits on the surface where a cloth reaches it. That is the whole of the claim and there is no second part to it. The rug is not stiffened, the colour is not shifted, and how it sits on the floor is exactly as it was.

  • One benefit, and it is short
  • No second part to the claim
  • Not stiffened, not shifted

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
A suburb we collect from, not an address you call at

North Toowoomba, and the wash floor off the bottom of the range

Directions from North Toowoomba to our Yatala facility

Ruthven Street and the New England Highway, then the Warrego and the Logan Motorwayabout 130 to 134 kilometres · close to 1 hour 45 minutes each way
Premier Rug CleaningUnit 9/38 Computer Rd, Yatala QLD 4207
Get directions in Google Maps

There is no reason for anybody here to drive that. Collection and return are covered by the inner northern run, the rug goes rolled, and you are told the window once the order of the day has been worked out.

Three North Toowoomba facts

Two schools combined, a heritage dairy factory, and a population that came back

A compact inner suburb with more history than ground.

Two schools, boys and girls, combined into one in 1937

Toowoomba North Boys State School and Toowoomba North Girls and Infants State School both opened in 1869, and ran as separate schools for close to seventy years before combining to form Toowoomba North State School in 1937.

A suburb whose schooling history runs back to 1869, with two schools combined after nearly seventy years apart, is the kind of specific local record worth knowing before we collect a rug from a house here.

A heritage-listed dairy factory on Brook Street

The Downs Co-operative Dairy Association Limited Factory, at 57 Brook Street, carries its own heritage listing, a working piece of the district's dairying history standing inside a genuinely small, close-in suburb.

A suburb that kept a working dairy factory building standing long enough for it to earn heritage listing has the same instinct we do about a rug worth restoring instead of replacing.

On the highway, and genuinely growing again

The New England Highway travels along Ruthven Street through the suburb, and the Main Line and Western railway lines both pass through, though no railway station currently operates here. Population dipped from 3,049 in 2011 to 2,953 in 2016 before recovering to 3,332 in 2021.

Recovery is the ordinary case in this trade too. Most of what arrives written off turns out to be dirty rather than destroyed, and the difference only shows with the rug flat under light.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about North Toowoomba

Rated 4.8 from 8 customersaround North Toowoomba, collected directly from our customers after every clean.

on 11 Oct 2023
Easy pickup for our hallway runner in North Toowoomba
I was expecting a distance charge because we are in North Toowoomba, but there was no surprise fee. The hallway runner was collected and returned clean without us having to move it ourselves.
Angus Barnes
from North Toowoomba
on 15 Mar 2021
Water damage treated in North Toowoomba
The viscose rug had a damp corner that started to smell after a leak. They gave sensible advice about colour movement and old water marks. The rug sits properly now and does not smell damp. The clean made the water mark much less of a talking point.
Casey Allen
from North Toowoomba
on 30 Mar 2023
Old stains are much less obvious in North Toowoomba
The set-in marks on our area rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. I liked that the advice was honest before the work started. The North Toowoomba pickup was handled well.
Caitlin Stone
from North Toowoomba
on 27 Apr 2026
No more room odour in North Toowoomba
The dog had one bad moment on our Persian rug, and it was enough to make the room smell off. Pickup was easy, and they talked through what could happen with older pet marks. The rug feels fresh, and the dog has stopped sniffing that corner. I would not have been able to get the rug dry properly if I had tried it myself. The rug is not new, but it has a bit of family history for us.
Aaron Mason
from North Toowoomba
on 12 Mar 2023
Easy pickup for our shag rug in North Toowoomba
The shaggy rug had been bothering me in the hallway for weeks. The shaggy rug came back fresher, softer and ready to use again in the lounge. I liked that the result looked clean without being overdone. The North Toowoomba pickup was handled well.
Adele Reynolds
from North Toowoomba
on 01 May 2025
Pet accident sorted on our lounge rug in North Toowoomba
I booked because the lounge rug was no longer looking its best. The pet stains were the main worry, and they flushed the smell out instead of just masking it. It came back ready to put straight down. The North Toowoomba pickup was handled well.
Natalie Barker
from North Toowoomba
on 06 Sep 2021
Clean before handover in North Toowoomba
They collected it from North Toowoomba and worked with our moving dates. We needed the lounge rug cleaned before handing the keys back. It was a practical result at a stressful time. It took a little longer than first expected, but the result was good.
Asha Chen
from North Toowoomba
on 19 Apr 2021
Easy pickup for our wool rug in North Toowoomba
The wool rug gets a lot of use in our front room. After the full wash it felt more even underfoot and no longer had that old-room smell. The North Toowoomba pickup was handled well.
Hamish Carter
from North Toowoomba
All customers

Cards from this pocket, then the whole region

These were left by North Toowoomba households. The count below covers every address we collect from.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The inner northern streets

Collected alongside North Toowoomba

These all fall on the same inner northern leg as your street.

Good to know

North Toowoomba questions, answered plainly

The rug is dull, stiff and smells a bit. Is that three separate jobs?

Almost certainly one. Soil packed hard into the foundation flattens the colour, stiffens the handle and holds the residue that produces the smell, so all three come from the same cause and all three go in the same wash. We confirm that at the reading stage rather than assuming it, and tell you if it turns out to be something else.

How is the price set?

One number, given once, after the rug is flat and read. Construction, size and condition are what it comes from, and the trip down the range and back is inside it rather than added later. It does not move between the quote and the return. A rug we cannot help comes back with nothing owing on it.

Being right on the highway, does that make the rugs worse?

It puts fine road grit into the front of the house, which works down through a hall rug faster than it would further off the corridor. That kind of soil packs against the foundation and dulls everything above it, which is exactly what a full bath is for. Whether it is grit or genuine wear shows once the piece is open.

Our cat urinated on the bedroom rug. Does the smell mean it is ruined?

No. The smell and the mark are the same problem viewed from two sides, and the source of both is urine sitting at the backing where nothing applied to the face can reach it. Once it is floated out of the weave in a bath, treated with enzymes and dried under control, the smell has nothing left to come from.

Do you collect from Harlaxton, Rockville and Mount Lofty as well?

All three sit on the same inner northern leg as North Toowoomba, with Newtown and Toowoomba City on the way back. Two or three pieces going down together is the sensible way to do it, since $20 comes off every rug after the first on a booking.

How long will we be without the rug?

Ask at booking and we work backwards from your date wherever we can. The default is about seven days, and the drying stage owns nearly all of it. A rug that is hurried out of the drying room comes back stiff, so we do not hurry it. For fixed dates there is a 48 hour express option at an additional charge.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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