Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

A village at the end of Letitia Spit

Rug Cleaning Fingal Head,
Where the Light Went Up
Twice

A timber light in 1872, then the sandstone one that is still turning. Salt and sand work into wool here faster than anywhere inland, and the drive back to our wash floor is under an hour.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the border coastal run
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Read first, priced second

The figure comes from the rug, never from the address

Two rugs the same size can be worlds apart once you turn them over, so the number waits until we have. What you are quoted is what you pay, and if the wash is not worth doing we will tell you that before you have spent anything.

Free pickup and deliveryOff the doorstep on the border run day
Judged before it is pricedNothing costed until the rug has been looked over
Hand washed at YatalaImmersion washing by hand at Yatala, IICRC certified
$20 off every extra rugEvery rug past the first has $20 off it
free re-wash guaranteeNot happy? Tell us within 48 hours of the rug getting home and we do it again for free
What happens next
  1. 1
    Rolled and liftedThe driver takes it from the door
  2. 2
    Assessed at the benchThen the figure, once and for good
  3. 3
    Bathed at YatalaWhole rug in the water, rinsed until clear
  4. 4
    Back in about 7 daysControlled drying, a groom, then rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
615 people, five kilometres south of the border

Rug washing Fingal Head, under an hour from the wash floor

A light put up twice, and a name borrowed from Scotland

The first light on this headland was a provisional wooden station that went up on 19 February 1872. It was a stopgap and it was treated as one. The permanent replacement, a seven metre sandstone tower, was inaugurated in 1878 as one of a series of five built along the New South Wales coast between 1878 and 1880, and it is still working: kerosene at first, acetylene from 1920, electrified in 1980, and flashing once every five seconds from a focal plane twenty four metres above the water. The headland itself was named by surveyor Robert Dixon in 1840, after Fingal's Cave on the Scottish island of Staffa, because the interlocking basalt columns on the northeastern side reminded him of it. Both facts have the same shape. Somebody put something temporary in place, then somebody came back and did it properly, and the version that lasted is the one that was done properly.

We would rather do a rug once and do it right than do it three times and call that a service.

Old beach houses, newer ones, and salt getting into all of them

This is a genuine village rather than a resort strip, which shows in the housing. Older beach houses sit alongside newer coastal builds, and the rugs inside them fall into two groups. There are pieces that have been here for decades, wool that has taken salt out of the air the whole time, and there are newer flat-weaves and hand knotted rugs bought for a house with a lot of hard floor. The salt affects both, because it is hygroscopic: it pulls moisture from the air into the fibre and holds it there, so a rug near the water is never quite as dry as it feels. That is what stiffens the handle and takes the depth out of the colour, and it is also why a surface clean in the room does so little here. You have to get the salt out, and getting it out means rinsing for as long as it takes rather than as long as is convenient.

Under an hour to the wash floor, which is closer than most of Brisbane

Fingal Head sits about five kilometres south of the Queensland border, and that puts it between sixty eight and seventy two kilometres from our facility, roughly fifty minutes on the M1. It is worth stating plainly because people assume a New South Wales address means a long haul and a long wait, and here it is the opposite: this village is closer to the wash floor than a good deal of Brisbane. The rug goes north on the border coastal run with Chinderah and Banora Point, gets a full hand wash and a properly controlled dry, and comes back on a scheduled day about a week later. The drive is our cost and it does not appear on your quote.

Fingal HeadChinderahBanora PointTweed Heads Westand the streets running back from the river mouth
All twelve, for 2487

Twelve services, for a village at the river mouth

Six hundred and fifteen people on a headland of basalt columns, older beach houses beside newer ones, and the border five kilometres north.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Fingal Head

A coastal village at the southern end of Letitia Spit, where the Tweed River finishes and the open sea starts.

We are asked one question here more than any other, which is whether a rug that has lived beside the water this long can be brought back. The answer depends on what the salt has done to the foundation, not on what the sun has done to the colour, and those two get confused constantly. Reading the reverse separates them. You get that reading before you get a price.

  • Salt matters, sun distracts
  • The reverse separates them
  • Reading first, price second

Rug Washing Fingal Head

Hand immersion for wool and cotton that has spent years within a few hundred metres of open surf.

Salt behaves nothing like ordinary household soil. It draws moisture out of the air into the fibre and keeps it there, so a rug near the water stays faintly damp at its base even in dry weeks, and that dampness is what stiffens the handle and dulls the dye. Rinsing has to run long enough to carry the salt out entirely, not just dilute it, which is a thing you can only do in a bath.

  • Salt pulls moisture in
  • Faintly damp even in dry weeks
  • Carried out, not diluted
Most popular

Stain Removal

Marks on a rug that lives beside a back door taking sand, seawater and everything else that comes in off the beach.

Half the difficulty with a stain in a house like this is that it has usually been attacked once already before we hear about it. That first attempt matters, because it can set a mark or spread it, and we need to know what was used. Tell us honestly, we test what the wool and dye can take, and you get a clear account afterwards of what came out and what did not.

  • Tell us what was tried first
  • The first attempt can set it
  • A clear account either way

Pet Stain and Odour

A dog living the beach life, and a rug that has been quietly absorbing the consequences.

The odour people notice is coming from the backing rather than the surface, which is why scrubbing the top achieves so little and why the problem returns each time the air gets heavy. Immersion reaches the layer where the urine actually sits and floats it clear, enzyme treatment breaks down the compounds behind the smell, and drying under control keeps it from reappearing on the next humid morning.

  • The smell comes from underneath
  • Scrubbing the top achieves little
  • Gone before the next humid week

Odour Removal

A beach house shut for a fortnight, salt-damp air through the rooms, and a smell nobody can locate.

Odour work is mostly detective work first. A rug can be carrying anything from a spill nobody remembers to the mustiness of a room that has been closed too long, and each of those needs a different treatment. What none of them need is a fragrance laid over the top, which changes nothing and wears off in a day. We identify the source, wash it out and dry the piece properly so it stays gone.

  • Find the source first
  • Fragrance wears off in a day
  • Washed out, then dried properly

Rug Spot Cleaning

A single recent mark on a rug worth keeping, dealt with in the house rather than sent up the M1 and back.

Home spotting goes wrong in a predictable way. Somebody works at a mark until it fades, keeps going out of momentum, and ends up with a pale patch wider than the original that also sits lower than the wool around it. Both of those are harder to repair than the stain was. We test, choose the mildest treatment that shifts anything, work the pile back level and stop early rather than late.

  • Momentum is the enemy
  • A patch lower than the wool around it
  • We stop early rather than late

Rug Steam Cleaning

Hot water extraction for the synthetics, the ones that live where wet feet and boards come through the door.

Machine-made synthetic construction is designed around this process, dries quickly and is fit for use again within hours, so for a hall runner it is simply the sensible choice. The same treatment on a hand knotted wool rug takes years off it, and the bill for that arrives long after anyone connects the two events. We establish what your rug is made of and tell you which of the two it needs.

  • Designed around the process
  • The bill arrives years late
  • We establish it first

Rug Dry Cleaning

Compound cleaning at low moisture, for pieces where committing the whole rug to water is the wrong risk.

Some of the wool in this village predates the houses it sits in, and a proportion of that will not tolerate a bath. Weak foundations and unstable dye are the two things that rule immersion out, and a test on the reverse identifies both quickly. When the answer is no we work section by section at low moisture instead. It achieves less, which is worth knowing before rather than after.

  • Older than the house it sits in
  • Weak foundation, unstable dye
  • Less achieved, said up front

Water Damage Restoration

A hose that let go under a laundry sink, a hot water unit that failed, or a roof that gave way in heavy rain.

A soaked rug does not hold still while it waits. The foundation weakens within days and colour can begin travelling before that, so the useful move is a phone call on the day rather than a week later. Tell us what the water actually was, because clean and dirty water go different ways from that point. We dry and stabilise before offering any judgement.

  • It does not hold still
  • Colour can travel first
  • Dried before judged

Mould Rug Cleaning

The grey haze that appears on the reverse of a rug in a coastal room that never quite dries out.

Coastal air keeps a rug's base at a moisture level that suits spores very well, which is why growth here often returns after somebody has already dealt with it once. Removing the visible part leaves the residue that anchors it, and the anchor is the reason it comes back. Immersion takes both away together, and the controlled room afterwards drops the moisture level far enough that the cycle cannot restart.

  • Coastal air suits spores
  • The anchor is why it returns
  • The cycle cannot restart

Rug Moth Treatment

Moth work in wool stored in a beach house cupboard, or under a bed in a room used twice a year.

A holiday-pattern house is close to ideal for moths, because months pass with nothing being moved and nobody looking. By the time a bare patch appears the population has usually been through several generations. One treated wash ends all of them at the same time and takes the loose fibre out with the water, after which we can talk sensibly about whether repair is worth it.

  • Months with nothing moved
  • Several generations by then
  • Then talk about repair

Stain Protection

The optional clear finish, applied at the end, which makes reasonable sense on a light rug near a beach door.

The honest description is a slightly wider window between a spill landing and a spill mattering. Nothing more than that. It will not stop sand, it will not stop wear and it does not reduce how often a rug needs washing. In a room where wet feet come through daily that small extra window still has real value, and it leaves the feel and colour of the rug untouched.

  • A slightly wider window
  • It will not stop sand
  • Feel and colour untouched

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Where we work, not where we sit

Our Northern NSW office, and the floor the rug is washed on

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

A service-area listing: it shows the reach rather than a room with a bell on the counter. We come to the village, and the rug stays with our own people the whole way through.

Over the state line to the bench

One wash floor, no exceptionsEvery collection here is hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
Closer than most of BrisbaneStraight up the M1 from the river mouth, roughly 68 to 72 kilometres.

Fingal Head shares its collection day with Chinderah and Banora Point, and the pickup itself is free on that run.

Three Fingal Head stories

A tower built in two goes, a headland of stone columns, and a contest thirty years old

A small coastal village with more documented history than most towns ten times its size.

A lighthouse built in two goes

A provisional wooden light station went up here on 19 February 1872, and was replaced by a permanent seven metre sandstone lighthouse inaugurated in 1878, one of five built along the New South Wales coast between 1878 and 1880.

A structure documented this precisely, built in two honest stages rather than one tidy story, is the kind of local detail we like knowing before we collect a rug from a house nearby.

Basalt columns, and an island half a kilometre out

The northeastern side of the headland is made of interlocking basalt columns, formed when ancient lava met cool seawater and cracked into pillars, and they are commonly compared to the Giant's Causeway in Scotland.

A headland shaped by the same volcanic history as the caldera inland is real Tweed geology, and knowing the ground is part of knowing the houses on it.

A village growing, and a competition thirty years old

The population rose from 544 at the 2011 census to 615 in 2021, and an annual Indigenous surfing competition has been held here since 1996.

A village that has kept a community event running for close to thirty years while it grows is a settled place, and settled places tend to hold rugs worth washing properly.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Fingal Head

Rated 4.9 ★ from 8 customersaround Fingal Head, collected directly from our customers after every clean.

on 09 Dec 2021
A fresh jute rug after the pet accident in Fingal Head
Sending the jute rug away from Fingal Head felt easier than trying to clean it myself. The pet stains were the main worry, and they flushed the smell out instead of just masking it. I liked that the result looked clean without being overdone. The Fingal Head pickup was handled well.
Luke Hopkins
from Fingal Head
on 05 Mar 2026
Wine spill improved in Fingal Head
I made the dark spill near the sofa on the cowhide rug worse by rubbing it with a towel. I appreciated that they did not over-scrub it or leave one clean-looking patch. The mark is much lighter now and no longer catches my eye. The older areas were treated realistically, which made the final result easier to judge. The rug is one of the first things you see when you walk in, so the issue stood out.
Hugh Fraser
from Fingal Head
on 16 Sep 2024
Easy pickup for our wool rug in Fingal Head
The wool rug was too noticeable in the office to ignore any longer. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. I would use them again without overthinking it. I liked that the advice was honest before the work started.
Freya OConnor
from Fingal Head
on 15 Jan 2022
Good deep clean in Fingal Head
Vacuuming was not doing much for the built-up dust in our wool rug. It feels softer underfoot and the colours sit more evenly now.
Thomas Patel
from Fingal Head
on 15 Jan 2025
Easy pickup for our woven rug in Fingal Head
I was expecting a distance charge because we are in Fingal Head, but there was no surprise fee. The woven rug was collected and returned clean without us having to move it ourselves.
Claudia Turner
from Fingal Head
on 13 Jun 2024
Fresh after humidity in Fingal Head
The cotton rug feels clean again after the mould spots, and the room is easier to use.
Yasmin King
from Fingal Head
on 08 Nov 2020
Colours look clearer again in Fingal Head
The Fingal Head pickup made it realistic to finally clean the silk rug. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with.
Callum Vu
from Fingal Head
on 30 Dec 2023
Easy pickup for our shag rug in Fingal Head
The shaggy rug had started to make the front room feel tired. The pickup from Fingal Head was straightforward, and the whole process was easy. We are in Fingal Head, so having it collected made the job much easier.
Dylan Sharp
from Fingal Head
All customers

Written at this headland, then written everywhere else

The set above came from Fingal Head households. The bigger number covers every locality on the books.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The border coast

Gathered on the same run as Fingal Head

A short leg, worked from the river mouth back up toward the state line.

Good to know

Fingal Head questions, answered plainly

The rug has been by the water for years and feels stiff. Is that damage?

Usually it is salt rather than damage. Salt draws moisture into the fibre and holds it, which stiffens the handle and takes the life out of the colour. A long rinse in a full bath carries it out. We will confirm which one you have by reading the reverse before quoting.

How long is the drive to your facility from here?

Between sixty eight and seventy two kilometres, about fifty minutes straight up the M1 from the river mouth. This village is genuinely closer to our wash floor than a lot of Brisbane is, and the driving is at our cost either way.

Can you clean the rug in the house instead of taking it away?

For a single fresh mark, yes, and we will say so. For anything involving salt, odour or growth the answer is no, because the drying is the part that decides the outcome and it cannot be done properly in coastal air. Taking the rug away is not us being difficult, it is the only way the job works.

The dog has urinated on the rug more than once. Can it be saved?

In most cases yes. The urine has gone down into the backing and each repeat has added to what is already there, which is why the smell keeps getting stronger. A full bath reaches that layer and lifts it out, enzymes break down the compounds causing the odour, and controlled drying stops it coming back on humid mornings.

Do you collect from Chinderah and Banora Point on the same day?

Yes, along with Tweed Heads West, Kingscliff and Casuarina as the run works back toward the border. The leg is short and it runs to schedule, so a day or two of notice is normally plenty. Anything past the first rug is $20 off.

What happens if we are not happy with the result?

Tell us within 48 hours of the rug getting home and we collect it and wash it again at no charge. That is the guarantee, it applies to every rug we handle, and it exists because we would rather redo a job than argue about one.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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