Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

9.6 square kilometres along Bilambil Creek

Rug Cleaning Bilambil,
Where the Border Is Just
a Line

A small semi-rural community in the hills above Banora Point, where the football club plays across the state border as a matter of course. Our vans cross the same line every week.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the border run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Tested, not assumed

One figure, and no guessing about the rug

Nothing here is estimated from a description. The rug is opened out, the base is checked, the dyes are tested and then a figure is set. If those checks say a wash will do less than the owner is hoping for, that is what we tell them and no number follows.

Free pickup and deliveryTo the gate, on the border run day
Nothing quoted unseenBase checked, dyes tested, then priced
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugSend the back room piece with the main one
free re-wash guaranteeSpeak to us within 48 hours of the rug reaching home and it goes back into the bath at our expense
What happens next
  1. 1
    Rolled at the gateOff a verandah, out of a shed or a hall
  2. 2
    Checked, then costedOne figure, taken from the rug itself
  3. 3
    Bathed by hand at YatalaImmersed whole, rinsed until it runs clear
  4. 4
    Back in about 7 daysDried flat under control, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
441 residents, median age 45

Rug washing Bilambil, on the inland leg of the border run

A footy town that plays in another state

Bilambil Public School has taught the valley's children from Kindergarten to Year 6 for generations, and the Bilambil Jets rugby league club plays at the sports complex on Bilambil Road. The detail worth stopping on is the soccer. The Bilambil Terranora club competes across the border in Football Queensland's South Coast competition despite being a New South Wales club, which is not an oddity so much as an accurate description of life ten kilometres from a state line. Families here shop, work, play sport and go to the airport across a border that exists on paper and nowhere else in practice. We do exactly the same thing every week, in a van, with somebody's rug in the back.

The state line is a line. Our drivers cross it before breakfast and nobody in this valley thinks that is remarkable.

An honest gap in the record

Bilambil sits on the traditional country of the Ngandowal and Minyungbal-speaking peoples of the Bundjalung Nation. The locality's name is Aboriginal in origin, but no verified translation is documented in the sources available to us, and we are not going to supply one. There are plenty of places online where a confident meaning has been invented for a name like this and then repeated until it looks like fact. An honest gap in the record is worth more than a tidy answer somebody made up, and it happens to be exactly the standard we hold ourselves to when we assess a rug: what we know, what we do not, and no filling in the difference to make a nicer story. What is documented is the settlement history. Europeans took up land across the wider valley from the 1840s, and dairy farming became the dominant use from the late 1880s, which is well over a century of the same working landscape.

Creek air, and rugs that never dry

The community sits along Bilambil Creek in the hinterland hills, in the part of the catchment that gathers the region's rain and then holds onto it. What that means indoors is straightforward and relentless: the air holds moisture for days after weather has passed, a house in a creek valley holds it longer, and the most absorbent thing in any room is the rug. A pile that is permanently a little damp does three things people notice in a predictable order. It smells before it marks. It grips soil instead of releasing it under a vacuum. And it gives moths and mould conditions they would not get in a drier house. All three come out in a single wash, and all three return if the rug goes back onto the floor before it is genuinely dry, which is the entire argument for it leaving the valley for a week.

BilambilBilambil HeightsTerranoraBanora Pointand back along the border toward Cobaki
All twelve, along the creek

Twelve services, for a valley that ignores the border

Four hundred and forty people on nine and a half square kilometres of creek country, a school, a footy club and a soccer side that plays in a Queensland competition.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Bilambil

A hinterland community of about nine and a half square kilometres along Bilambil Creek, ten kilometres inland from the border.

Creek country delivers a particular soil to a rug. It arrives fine, it arrives wet, and it goes past the surface into the body of the pile rather than sitting where a brush reaches. Add air that stays humid most of the year and the fibre grips it. The wash is built around that, which is why we check how deep the load sits first.

  • Fine, wet, and straight past the surface
  • Humid air makes the fibre grip
  • How deep it sits decides the wash

Rug Washing Bilambil

Full hand immersion for the wool in farmhouses and acreage blocks along the creek, most of it down for longer than the current owners have been here.

Small settled communities produce a consistent job. The rug was bought once, put down once and never lifted, and has spent twenty years collecting what the property brings inside. That sounds bad and usually is not, since wool kept out of direct sun ages slowly. The colour is generally still there under the load, and immersion is what removes it.

  • Bought once, put down once
  • Twenty years of what came inside
  • The colour is generally still there
Most popular

Stain Removal

Creek silt off a driveway, a spill by a kitchen table, and something that arrived years ago and was never mentioned to anybody.

The useful distinction is not old versus new, it is whether the mark is still chemically active. Organic material in a damp pile keeps changing, so edges spread and colour shifts, while a mineral mark simply sits. We test to see which of the two is in front of us, hold treatment to what the fibre permits, and afterwards draw a line between what lifted and what is now part of the rug.

  • Active, or simply sitting there
  • Organic marks keep changing
  • What joined the rug permanently

Pet Stain and Odour

A dog that lives half outdoors on an acreage block, and a rug just inside the door that has taken the consequences quietly.

Where an animal has a routine, the damage concentrates. Months of the same corner puts urine into the foundation rather than across the pile, and in a damp house it never gets the chance to dry between events. Immersion is what reaches that depth and floats it back out, enzymes then break down the compounds behind the odour, and controlled drying is what keeps it from rebuilding.

  • A routine concentrates the damage
  • It never dries between events
  • Drying keeps it from rebuilding

Odour Removal

Woodsmoke in winter, a closed house through a wet fortnight, and the flat green smell creek air leaves in a front room.

Odour attaches to wool chemically, so it is not something a windy day removes. In a valley this humid there is no natural mechanism for it to leave at all. Washing breaks the attachment and the rinse carries away what is released. We use nothing scented, because in a house like this a fragrance is gone within the week and the smell is not.

  • Not something a windy day removes
  • No natural way for it to leave
  • The fragrance goes, the smell stays

Rug Spot Cleaning

One recent mark on an otherwise sound rug is often better handled at the property than sent eighty kilometres north and waited on.

Effort is the enemy in this situation. Wool pushed flat under a brush does not lift again, and colour driven sideways settles into fibre that had nothing wrong with it, so the fix ends up bigger and paler than the problem. Working on site we stay inside what the pile can take, comb the surface back down, and give a plain recommendation when a bath is genuinely the answer.

  • Effort is the enemy here
  • Bigger and paler than the problem
  • A plain recommendation either way

Rug Steam Cleaning

Hot water extraction, correct for hardy synthetics: a mat inside a back door, machine-made pieces and the runner along a hallway.

Rugs built for the method handle it and are back on the floor the same day, which counts where the door onto the yard does most of the work. Push hand-knotted wool through it and the harm turns up years later with nothing to blame. What the rug is made of decides the process, and we say which before it reaches a van.

  • The yard door does most of the work
  • Back on the floor the same day
  • Said before it goes near a van

Rug Dry Cleaning

Compound rather than a bath, for a piece whose backing has gone hard or whose colours were never fixed to a standard anybody would trust today.

We would rather test than assume, on a rug and on anything else. Appearance is a poor guide here, since a piece can look robust while its foundation has quietly gone. A damp swab on the reverse and a dye check answer both questions inside a minute. Where the answer rules out water, compound in sections is the alternative, and it cleans the upper pile and nothing below it.

  • Test rather than assume
  • Appearance is a poor guide
  • Upper pile, and nothing below

Water Damage Restoration

A split line under the house, a dishwasher that let go in the night, or a tank fitting that emptied itself across a kitchen.

On a creek-side property the question is what the water carried, since anything that has been near the ground brings the ground with it. Tell us the source and how long it stood, because those two facts shape the job. Nothing is assessed until the rug has been dried and made stable, and there is no charge for that assessment.

  • What it carried, not just what it was
  • The source, and how long it stood
  • No charge, whatever it says

Mould Rug Cleaning

A shadow on the reverse of a rug that has not moved in years, or something rolled into a shed and forgotten through a wet season.

Creek valleys hold moisture in the air long after the weather has cleared, and a house down among them holds it longer again. That steady damp is all growth requires. The bath ends what is living in the pile, rinsing removes the residue it was feeding on, and the drying room takes away the moisture that permitted it. A rug returned dry stays clear; a rug returned damp does not.

  • Creek valleys hold it longest
  • Rinsing takes the residue
  • Returned dry, it stays clear

Rug Moth Treatment

Wool in a spare room that stays shut most of the year, or a rolled piece in a shed that seemed dry enough at the time.

Larvae get through damp wool faster than they do through dry, and a valley house supplies damp and stillness together without anybody arranging it. One treated bath ends eggs, larvae and adults in a single pass, which no surface treatment manages. Chewed fibre departs in the rinse, and an honest measure of the loss is only possible after that has happened.

  • Damp wool is easier work
  • Damp and stillness, both supplied
  • Honest measure only afterwards

Stain Protection

A clear protective layer can go on once the rug is clean, which is worth raising where a creek-side driveway does the delivering.

It slows things down and that is the whole of it. Fine silt and spilled liquid stay near the top of the pile instead of going to the knots, which usually gives somebody the time they need. We do not call it protection because it is not, and it leaves handle, sheen and colour precisely as they were.

  • It slows things down, and that is all
  • Near the top, not at the knots
  • Not described as protection

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Eighty kilometres, one wash floor

The Northern NSW office, and where the washing actually happens

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

A service area listing rather than a shop. It marks where we work; a driver comes up your driveway and the rug is washed in Queensland.

Out of the valley, over the line

Every rug ends up on one floorBilambil rugs are hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
Eighty odd kilometresDown to the motorway and north over the state line, usually an hour or a little over each way.

That drive is ours and it stays out of your quote. Bilambil is collected with Bilambil Heights and Terranora, and your window is confirmed as soon as that day's route is set.

Three Bilambil notes

A name left honestly unexplained, a cross-border club and a community still growing

A small creek-side community that has been doing the same things for a very long time.

A name we are not going to invent a meaning for

Bilambil sits on the traditional country of the Ngandowal and Minyungbal-speaking peoples of the Bundjalung Nation, and while the locality's name is Aboriginal in origin, no verified translation appears in the sources available to us.

Saying a meaning is unrecorded rather than supplying a plausible one is the same discipline we bring to a rug we have not yet examined.

A club that plays across the state line

Bilambil Public School has taught the valley's children from Kindergarten to Year 6 for generations, and the Bilambil Jets rugby league club plays at the sports complex on Bilambil Road.

A community that treats the border as a line on a map rather than a barrier is one we understand, since our vans cross it in both directions every week.

Small, settled and gently growing

The population went from 417 residents at the 2016 census to 441 in 2021, a small but real increase for a locality of just 9.6 square kilometres in the hills above Banora Point.

Where families have stayed put along the same creek for generations, an inherited rug is usually still the original piece and worth washing properly.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Bilambil

Rated 4.9 ★ from 8 customersaround Bilambil, collected directly from our customers after every clean.

on 23 Jan 2022
Cleaner after beach traffic in Bilambil
Beach traffic had left gritty feel through the hallway runner. We put it straight back down when it was returned. It no longer has that half-cleaned feel home machines can leave behind.
Jacob Ward
from Bilambil
on 24 Jul 2022
Careful cleaning for our shag rug in Bilambil
The shaggy rug had been bothering me in the family room for weeks. The shaggy rug came back fresher, softer and ready to use again in the front room. I would use them again without overthinking it.
Brooke McDonald
from Bilambil
on 05 Sep 2025
Ground-in dirt reduced in Bilambil
We booked because the Moroccan rug looked dull from ground-in soil. The pickup service was handy because the rug was too bulky for my car.
Jodie Ryan
from Bilambil
on 14 Dec 2025
Old stains are much less obvious in Bilambil
The Scandi rug had lost a bit of life in the lounge. The old stains are much softer now, and the colours look cleaner in daylight. I would use them again without overthinking it.
Keira Reid
from Bilambil
on 23 Dec 2021
Careful clean before install in Bilambil
They checked the rug type before confirming the clean. We needed a modern synthetic rug cleaned before it went into a client space. It was one of those jobs I should have organised sooner. It came back clean, dry and ready for the room. It was not treated like a normal carpet job, which is what I wanted for a rug with pre-install dust. The finished rug felt cleaner without looking stripped or flat.
Cameron Turner
from Bilambil
on 19 Sep 2024
Easy pickup for our Afghan rug in Bilambil
The free door-to-door pickup made a bigger difference than I expected in Bilambil. Premier collected our Afghan rug, kept the quote clear and brought it back soft.
Darcy McKenzie
from Bilambil
on 31 Dec 2023
Pet accident sorted on our machine-made rug in Bilambil
The machine-made rug needed more than a quick vacuum. After the clean it smells neutral again, not perfumed, and the lounge feels usable.
Annabel Knight
from Bilambil
on 28 Mar 2023
Easy pickup for our wool rug in Bilambil
Getting the wool rug sorted from Bilambil was easier than expected. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. It was an easy result to be happy with. We are in Bilambil, so having it collected made the job much easier.
Eli Turner
from Bilambil
All customers

Bilambil first, then the rest of the border country

A small community has a short card list. The larger figure counts every property we collect from.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The hills behind the border

Picked up alongside Bilambil

The border run climbs from the river into the hills and works its way back down.

Good to know

Straight answers for the Bilambil valley

You are in Queensland. Does that make this complicated?

Not in the slightest. The border run crosses the line in both directions on its scheduled day, the same way half this valley does for work and sport. Collection, washing and delivery all happen on one booking and the state line does not add a step or a charge.

What sets the price out here?

The rug, opened out and read in front of us. Construction, fibre, size and condition are what the figure is built from. Once it is given it holds, and where you are along the creek makes no difference to it.

The rug has been on the same floor for twenty years. Is it too far gone?

Usually not, and this is the most common question we get from this valley. Wool kept out of direct sun ages slowly, so what looks like faded colour is often a soil load holding it down. The inspection tells you which it is, and it tells you before any money is discussed.

The dog lives half outside and the rug by the door smells. Can that be dealt with?

In nearly every case, yes. One accident is rarely the issue. What we usually find is months of the same corner being used, which puts urine well down into the foundation in a house where nothing dries out properly between events. A bath removes it at the source, enzymes take apart the odour compounds, and controlled drying prevents a rebuild.

Do you also collect from Bilambil Heights, Terranora and Cobaki?

All three are on the border leg, with Bungalora and Carool taken as the route works around the hills. Houses here sit well apart, so a pair of neighbours booking together genuinely helps the schedule, and every rug beyond the first has $20 off.

There is a musty smell but nothing showing on the rug. Should I bother?

Yes, and that is the right time to ring. In a creek valley the base of a pile can hold moisture for weeks while the surface feels dry, and the smell is the only signal you get. Dealt with then it is an ordinary wash with a complete result. Left another wet season it becomes a treatment job.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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