Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Pasture, rainforest and no shops at all

Rug Cleaning Cobaki,
Two Valleys Sharing One
Hall

Rolling pasture and subtropical rainforest hard against the state line, ten minutes from Tweed Heads and without a shop between here and the next valley. The rug travels; nothing else has to.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the border run day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Read it before pricing it

An inspection first, and a figure that follows from it

Most rugs out here have never been examined by anybody, which makes the inspection the useful part rather than the number. You get told what the piece is, what a wash will change and what it will not, and only then a figure that holds from that point.

Free pickup and deliveryTo the gate, on the border run day
Nothing quoted unseenReverse, dyes and fibre read first
Hand washed at YatalaFull immersion by hand, IICRC certified
$20 off every extra rugSend the hall piece with the front room one
free re-wash guaranteeAnything at all inside 48 hours of the rug reaching you and it goes through the bath a second time, free
What happens next
  1. 1
    Rolled at the gateOff a verandah, out of a hall or a shed
  2. 2
    Read, then costedOne figure, taken from the rug itself
  3. 3
    Bathed by hand at YatalaImmersed whole, rinsed until it runs clear
  4. 4
    Back in about 7 daysDried flat under control, groomed, rolled
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
203 residents, no shops

Rug washing Cobaki, where the border run runs out of road

One association, three localities

Cobaki shares a community association with neighbouring Piggabeen, and the association is open to residents of Piggabeen, Cobaki and Cobaki Lakes alike, with its events centred on Piggabeen's heritage-listed hall, built in 1910. That is worth pausing on. Three separately named localities that could easily have run three separate versions of everything instead decided to share one hall and one organisation. There are no shops between them and no heavy industry, just rolling pasture, waterways and subtropical rainforest, ten minutes from Tweed Heads and the Gold Coast Airport and a world away from either. A place that pools what it has rather than duplicating it is a place that thinks practically, and practical is the register we work in too.

Three localities that share one hall are not going to be impressed by a business that talks more than it does.

A name in a known language, with an unknown meaning

The name comes from the Yugambeh-Bundjalung languages, which is documented. What it means is not. Three readings appear in the record: bush timber, a reference to corn or maize, and a word for the blue-tongued lizard. None of them has displaced the others and none has better standing than the rest. We are stating that rather than choosing, because a place name with a genuinely open question attached is more interesting than a tidy answer somebody settled on for convenience. Beyond the name, this is a locality bordered by Cobaki Lakes to the north, Bilambil and Bilambil Heights to the south and southeast, Carool to the southwest and Queensland localities on two sides, which makes it about as border-adjacent as a New South Wales address can be.

Pasture, rainforest and permanent damp

The combination here is unusual even for the Tweed hinterland: open pasture, waterways running through it, and standing subtropical rainforest at the edges. Each of those holds moisture in its own way and together they keep the local air damp for long stretches through most of the year. Inside a house that has a compounding effect on wool. A pile that never dries fully grips soil rather than releasing it, so vacuuming underperforms. Organic material walked in off a rainforest path keeps reacting instead of sitting still, so marks develop after the event. Moths find damp wool easier work. And mould starts underneath anything flat on a cool floor. All four have the same cause and the same fix, and the fix only holds if the drying afterwards happens somewhere the humidity is set rather than endured. That room is at Yatala and it is an hour and a quarter away, which is the single most practical thing anybody living out here can be told about a good rug.

CobakiCobaki LakesCaroolBilambiland back east through Tweed Heads West
All twelve, out on 2486

Twelve services, for the quiet side of the border

Two hundred people across pasture, waterways and rainforest, sharing a community association and a hall with the valley next door. No shops, no industry, and plenty of good wool indoors.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Cobaki

A border locality of pasture, waterways and subtropical rainforest, twenty eight kilometres west of Tweed Heads and hard against the state line.

Rainforest edges change what ends up in a rug. There is more organic material than mineral soil, and organic material does not behave like dirt: it keeps reacting in a damp pile instead of sitting still, so a mark spreads and a smell develops where neither existed a season ago. That is the first thing we look for on a Cobaki rug, since it decides whether the job is cleaning or treatment.

  • More organic than mineral
  • It keeps reacting in damp pile
  • Cleaning, or treatment

Rug Washing Cobaki

Hand immersion for the wool in farmhouses and acreage homes across two valleys where almost nothing has changed hands recently.

Where properties stay in the same families the rugs do too, and a rug that has never been sold is a rug that has never been assessed. Nobody in the house knows what it is worth or what state it is in, because there has been no reason to find out. Opening one out flat and reading it properly is often the first time anybody has, and the answers surprise people in both directions.

  • Never sold, never assessed
  • No reason to find out until now
  • Surprises run both ways
Most popular

Stain Removal

Leaf litter walked in off a wet path, a spill at a kitchen table, and a shadow that appeared during one wet season and stayed.

Timing matters more than the substance in this country. A mark made in dry weather sets and stops. The same mark made during a wet stretch keeps developing, because damp fibre lets it migrate and lets it react. So the first question is when, not what. Testing then establishes what the fibre and colour can stand, and the account we give afterwards separates the recovered part from the permanent one.

  • When, before what
  • Damp lets a mark keep developing
  • Recovered and permanent, separated

Pet Stain and Odour

Dogs that come in from paddock and rainforest edge, and a rug by the door that has quietly taken years of that.

Animals on a rural block bring in more than themselves. Wet fur carries leaf matter, seeds and soil into a pile alongside anything else, and in this air none of it dries out and disperses the way it would inland. What people notice as a pet smell is often that mixture fermenting. Immersion clears the lot in one pass, enzymes handle the odour compounds, and a controlled dry stops it rebuilding.

  • Wet fur carries more than fur
  • The mixture ferments, not the dog
  • Cleared in one pass

Odour Removal

Woodsmoke through winter, a house shut for a wet fortnight, and the green rainforest note a front room takes on and holds.

Smell fixes to wool chemically, and this valley gives it nowhere to go. Air that is already damp cannot carry moisture away from a fibre, so an open window achieves close to nothing between May and September. Washing breaks the fixation and rinsing removes what comes free. Nothing perfumed is used at any stage, since in a house this quiet an added fragrance is noticed immediately and trusted by nobody.

  • Damp air carries nothing away
  • An open window achieves little
  • An added fragrance is noticed

Rug Spot Cleaning

One new mark on a rug in good order is usually better dealt with on the property than sent ninety kilometres north and waited for.

The mistake at home is always force. Wool crushed flat under a brush stays crushed, colour pushed outward stays out, and what is left reads as damage rather than a cleaned patch. On site we stay inside what the pile will take, comb it back the way it grew, and give a straight recommendation once a mark has gone past a visit.

  • Always force, never the product
  • It reads as damage afterwards
  • A straight recommendation, either way

Rug Steam Cleaning

Hot water extraction, correct for hardy synthetics: a mat at a back door, machine-made rugs and the runner along a farmhouse hall.

Pieces made for the method dry quickly, which is worth a great deal in country where nothing dries quickly by itself. Put a hand-knotted wool rug through the same process and the consequence arrives years later, well past anybody linking it to a cause. Construction decides which treatment applies, and in a house holding both kinds we name each one before anything is lifted.

  • Nothing here dries quickly alone
  • The consequence arrives years later
  • Named before anything is lifted

Rug Dry Cleaning

Compound rather than a bath, for the piece in the house that is older than the fences, the sheds and probably the roof.

Out here the oldest rug in a house is often the one nobody thinks about, since it has simply always been in that room. Some will not survive water, and the way to find out is to check the reverse rather than the face. A swab and a dye test take a minute. Where water is out, compound in sections reaches the top of the pile and stops.

  • The oldest one, never thought about
  • Check the reverse, not the face
  • It reaches the top and stops

Water Damage Restoration

A creek-crossing property with a long service line, a pump that failed, or a laundry fitting that let go while nobody was home.

Rural water reaches a rug having already been somewhere, which is the part that matters. A line running under a paddock carries what the paddock holds, and that changes the treatment entirely compared with clean supply water off a tap. So tell us the source and how long it ran. Drying and stabilising happen before any assessment of the rug, and the assessment is free.

  • It has already been somewhere
  • A paddock line carries the paddock
  • Free assessment, once stable

Mould Rug Cleaning

A dark bloom under a rug in a room that misses the sun, or a piece rolled into a shed and left over a wet season.

Two valleys of pasture and rainforest hold moisture better than almost anywhere on our run, and a rug lying flat on a cool floor gets none of what little air movement there is. The bath ends the growth, rinsing clears the residue feeding it, and the drying room takes out the water. That last stage is the one that decides whether the problem is solved or postponed.

  • Two valleys, and no air movement
  • The residue feeding it goes too
  • Solved, or merely postponed

Rug Moth Treatment

Wool in a farmhouse room used twice a year, or a rolled piece standing in the corner of a machinery shed.

Sheds and spare rooms on a rural block give moths exactly what they want, which is wool nobody touches for months in air that keeps it soft. One pass through a treated bath finishes the whole cycle, instead of removing the layer that happens to be visible. Chewed fibre goes out in the rinse, and the size of the loss is only measurable once it has.

  • Wool nobody touches, kept soft
  • One pass, not the visible layer
  • Measurable only once it has gone

Stain Protection

After a wash there is an optional clear layer we can add, which on light wool in valley country is at least worth discussing.

The honest version is that it delays things. Liquid and fine material stay in the upper pile for a period rather than reaching the knots, which is usually enough time for somebody to get to it. It is not a shield, we do not present it as one, and it makes no difference to how the rug feels underfoot or how its colour reads across a room.

  • It delays things, honestly stated
  • Upper pile, not the knots
  • No difference to feel or colour

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Out of the valleys, over the line

Our Northern NSW office, and the floor where the work happens

Our Northern NSW office

Premier Rug Cleaning and Washing - Northern NSW

(02) 5633 0318

A service area listing rather than somewhere to call in. It sets out the country we work, the van comes to the gate, and the wash is done in Queensland.

East out of the valleys

Everything meets at one floorCobaki rugs are hand washed at Unit 9/38 Computer Rd, Yatala QLD 4207.
Close to ninety kilometresEast to the motorway and then north across the line, generally an hour and a quarter each way.

That travel belongs to us and it stays off the quote. Cobaki goes on the list with Cobaki Lakes and Carool, and your window is confirmed as soon as the route is settled.

Three Cobaki notes

A shared hall, an open question and a very quiet valley

Two valleys, three localities and one community association between them.

One hall, shared three ways

Cobaki shares its community association with neighbouring Piggabeen, and that association is open to residents of Piggabeen, Cobaki and Cobaki Lakes alike.

A community that pools a hall across three localities rather than running three of everything is one we recognise, since our vans work the same country the same way.

A known language, an open meaning

The name comes from the Yugambeh-Bundjalung languages, though its exact meaning is not settled: readings in the record include bush timber, a reference to corn or maize, and a word for the blue-tongued lizard.

Stating what is documented and what is not is exactly how we describe a rug we have looked at, which makes it an easy habit to keep.

Pasture, waterways and no shopfronts

The population sits at 203 residents at the 2021 census, down slightly from 225 in 2011, across rolling pasture, waterways and subtropical rainforest with no shops or heavy industry anywhere in the valley.

Where families have stayed on the same block for generations the rug is usually still the original one, which is worth washing properly rather than cleaning at the surface.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Cobaki

Rated 4.8 ★ from 8 customersaround Cobaki, collected directly from our customers after every clean.

on 25 Jun 2023
Careful cleaning for a delicate silk rug in Cobaki
Our dog had one accident on the silk rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. I liked that the advice was honest before the work started.
Oscar Young
from Cobaki
on 21 Mar 2025
Easy pickup for our wool rug in Cobaki
I booked from Cobaki because the wool rug was overdue. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. It came back ready to put straight down. The Cobaki pickup was handled well.
Harry Reynolds
from Cobaki
on 16 Jan 2022
Beach grit removed in Cobaki
Beach traffic had left gritty feel through the Scandi rug. They collected it from Cobaki, which saved us shaking it out again. The difference was obvious as soon as we unrolled it. Because we are in Cobaki, pickup saved the usual debate about who was going to load it into the car. The rug gets everyday use, so I wanted a result that made sense for a normal home.
Ethan Sullivan
from Cobaki
on 15 Mar 2025
Water damage treated in Cobaki
We sent the hallway runner in after water came under a door. I liked that they focused on drying it properly, not just washing the top. The colour looks more even than I expected.
Ruby Sullivan
from Cobaki
on 10 May 2021
Easy pickup for our shag rug in Cobaki
I booked from Cobaki because the shaggy rug was overdue. The pickup from Cobaki was straightforward, and the whole process was easy.
Eloise Young
from Cobaki
on 04 May 2021
Easy pickup for our woven rug in Cobaki
I was expecting a distance charge because we are in Cobaki, but there was no surprise fee. The woven rug was collected and returned clean without us having to move it ourselves.
Fiona Clarke
from Cobaki
on 19 Feb 2025
Colours look clearer again in Cobaki
I had noticed the Turkish rug looking tired in the bedroom. The old stains are much softer now, and the colours look cleaner in daylight. I would use them again without overthinking it. The Cobaki pickup was handled well.
Finn Anderson
from Cobaki
on 03 Jun 2024
Holiday rug refreshed in Cobaki
Beach traffic had left salt-and-sand build-up through the hallway runner. They collected it from Cobaki, which saved us shaking it out again. It came back softer and no longer crunchy underfoot. The main issue did not fully disappear, which they had warned me about.
Ellie Gordon
from Cobaki
All customers

Cobaki properties first, then the whole border run

Few enough households that the card list is short. The larger figure takes in every locality on our runs.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
Border valleys, north to south

The valley and border addresses beside Cobaki

The route runs the quiet valleys first and rejoins the built-up border suburbs afterwards.

Good to know

Answers for the two Cobaki valleys

There is no shop out here. Do you actually come this far?

Yes, and on a scheduled day rather than by arrangement. The border run takes in Cobaki alongside Cobaki Lakes and Carool, the driver comes to the gate, and the distance is ours to absorb rather than something added to what you pay.

What sets the figure?

The rug and only the rug. Construction, fibre, size and current condition, all read with the piece opened out flat. Once the number is given it stays put, and a valley address does not move it in either direction.

The rug has been in that room since before we bought the place. Is it worth washing?

Very possibly, and finding out costs nothing. A rug that has never been sold has usually never been assessed either, so nobody in the house knows what it is or what state it is in. The inspection answers both questions, and it answers them before any work is agreed.

The dogs come in off the rainforest edge and the rug near the door smells. What can be done?

More than people expect. Wet fur carries leaf matter and soil into a pile, and in this air the mixture ferments rather than drying out, which is usually the real source of the smell. Where urine is part of it too, a bath is the only thing that reaches the foundation and removes it there. Enzyme work finishes the odour and controlled drying keeps it away.

Do you collect from Cobaki Lakes, Carool and Bilambil as well?

All three, on the same border leg, with Bungalora and Terranora taken as the route works back east. Properties out here are spread out, so if two households send on one morning it helps the schedule, and every rug after the first has $20 off.

The room has smelled damp since autumn but nothing shows on the rug. Ignore it?

No, ring while it is still only a smell. The bottom of a pile can hold water for weeks with a perfectly dry surface, and in this valley it very often does. Washed at that stage it clears outright. Leave it through one more wet season and you are paying for a treatment rather than a wash.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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