Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

The waterholes' suburb

Rug Cleaning Zillmere,
an Honest Wash for
Hard-Working Floors

Busy households wear rugs out from the base up, and replacement costs far more than care. Rug washing Zillmere families budget for: assessed honestly, immersed by hand at Yatala, and back on the floor inside a week.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Northside-run pickup that fits around work and school
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
No-hassle pickup & deliveryNo-hassle
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Value read, value quoted

An honest quote for Zillmere's family rugs

A wash should cost a fraction of a replacement, and ours does. Inspection first, then a single figure that stays where it lands.

Free pickup and deliveryThe northside run passes Zillmere weekly
Inspected and quoted firstHonest reads, including not worth washing
Hand washed, never machine scrubbedEvery rug bathed at Yatala, none machined
$20 off every extra rugFamily-sized bookings, family-sized savings
48 hour re-wash guaranteeMention it within two days, we rewash it
What happens next
  1. 1
    The driver collects the rolled rugFrom your door around work and school runs
  2. 2
    Inspection and an honest quoteThe rug read fairly, the figure fixed
  3. 3
    Hand washed at YatalaFully immersed, worked through by hand
  4. 4
    Home again in about 7 daysDry through the backing, back on the floor
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
From 27 farms to 9,000 neighbours

Rug washing Zillmere households actually afford

Post-war streets, worldwide rugs

Zillmere's streets tell Brisbane's post-war housing story in timber and tile: 1950s Housing Commission homes, older farm-era cottages, 1970s brick and newer townhouses filling the old orchard blocks, with 9,323 residents at the 2021 census making it one of the busier suburbs on the northern flats. Many homes are mid-renovation, sanding back original pine floors, and the suburb's genuinely multicultural community keeps a wider range of rugs than almost anywhere on our northside run: first good wool pieces bought for first homes, sturdy machine-made family rugs, and pieces that came to Australia in a suitcase and matter more than anything else on the floor. We wash all of them the same careful way, and we price them honestly, because these are households that check. Renovators mid-sand know the pattern, original pine coming good underfoot, and a properly washed wool rug is the finishing touch that suits those boards best.

The cheapest rug you will ever own is the good one you keep washing instead of replacing.

The waterholes behind the name

Before it was Zillmere, this district was Zillman's Waterholes, named for Johann Leopold Zillmann, a Lutheran missionary who settled beside the waterholes with his family in the 1840s. The name is a small accident of languages: Zill from the old German for a sail maker, mere the Old English word for a lake, so the family name and the water suited each other perfectly. By 1872 a newspaper could count 27 smallholders farming here, the railway pushed through toward Petrie in 1888, and the school, which had opened in 1877 under the waterholes name, adopted Zillmere the same year. The waterholes still thread the suburb's parkland today, carrying the oldest continuous story on this side of the flats.

Flat country, patient humidity

Zillmere's low-lying streets drain slowly toward the creek country on the suburb's northern side, and summer humidity settles over the flats long after each storm has moved on. Inside a busy family home, that damp air meets rugs already working hard: pile loaded with everyday dust, ground-in grit from school shoes and pets, and the moisture binds it all into a layer at the base of the rug that flattens wool and starts the tired, musty look every parent recognises. Vacuuming keeps the surface presentable and touches nothing underneath. A complete bath at our Yatala facility empties that layer out at the backing, and controlled drying means it arrives home with no moisture left in it, ready for the next round. The wash floor is about 52 kilometres south by the Gateway, and the northside run covers the distance so the household never has to.

ZillmereTaigumBoondallGeebungand the flat streets between
Twelve services, family priced

Washing beats replacing, every single time

From the first good wool piece to rugs carried here from around the world, each one gets its correct method and a figure set before work starts.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Zillmere

The whole family-floor treatment: heavy dusting to break out ground-in dirt, complete immersion at our Yatala facility, drying right through the backing, and a groom that brings the pile back to attention.

Family rugs absorb years of daily life so quietly that nobody notices, right up until one wash undoes the lot. Dirt comes off the backing, colour re-emerges, and the quoted figure never grows along the way. In a suburb where value gets checked twice, that promise is the point.

  • Ground-in dirt broken out
  • The figure never grows
  • Colours re-emerge properly

Rug Washing Zillmere

Our core craft: the whole rug under, hand work at the pH that particular fibre suits, a rinse that runs until the water clears, then patient drying to the base.

Rugs that crossed the world with their families deserve washing that honours the trip. Immersion cleans through the entire structure without stressing dye or weave, the way these pieces were always meant to be maintained. The rug that matters most on the floor is not always the dearest one, and the wash never grades them differently.

  • Submerged and hand worked
  • Dye and weave unstressed
  • Patiently dried to the base
Most popular

Stain Removal

Cordial at a birthday, curry from the good pot, texta from the quiet ten minutes that were too quiet. Each mark is identified before treatment, because guessing sets stains for keeps.

Busy-house stains respond well when the chemistry is matched to the mark and the fibre. We test, treat, and are upfront at assessment about the outcome: most lift fully, some soften, and you hear which before we start. Texta and cordial both look terrifying and both usually lift, which is worth knowing before anyone panics at the sight.

  • Matched to mark and fibre
  • Tested before treated
  • Upfront about outcomes

Pet Stain and Odour

The family dog, the rescued cat, the puppy still learning the rules. Urine soaks through to a rug's foundation fast, out of reach of every supermarket bottle.

We fix it at its actual depth. Immersion empties the backing, an enzyme treatment takes apart whatever remains right where it settled, and drying through to the core removes the damp that would otherwise revive the smell. Across these flat streets the humidity gives any shortcut away by midsummer, which is why the job is done once and done at depth.

  • Fixed at actual depth
  • Enzymes where it sits
  • No revival in the humidity

Odour Removal

A rug in a full house archives everything: cooking, weather, pets, life. When the loungeroom smells tired, the archive underfoot is usually the author.

Freshening sprays write over the smell for a weekend. The bath deletes it, breaking down years of stored compounds and carrying them off in the rinse, so the rug comes home genuinely neutral. Kitchens that cook for a crowd write the deepest entries, and a rug that has hosted years of good dinners usually needs its archive cleared the most.

  • The archive deleted
  • Years dissolved and rinsed
  • Genuinely neutral, not masked

Rug Spot Cleaning

With the rest of the rug clean, a lone mark can often be treated by itself: dye tested first, mark eased out, spot groomed level with the rest.

Scrubbing is the natural instinct and the worst one, spreading marks and flattening pile permanently. Bring the spot in early and untouched, and if a local fix will not hold, we say so before you spend. A weekly run through the suburb means help is never far off, so patience costs days while scrubbing costs the rug.

  • Treated on its own terms
  • Instincts overruled gently
  • Told straight before spending

Rug Steam Cleaning

Hot water extraction, the correct method for machine-made synthetics: the hallway workhorse, the kids' room rug, the piece catching everything at the back door.

Steam is honest, fast and correct for machine-made construction, and completely wrong for wool and hand-knotted work. Assessment draws the line for every booking, and rugs sent to the bath instead come with the reasons. Hard working households keep steam busy here, hallway and back door pieces mostly, and the method returns them fit for another year of school shoes.

  • Correct for machine-made
  • Fast on the workhorses
  • The line drawn every time

Rug Dry Cleaning

Low moisture cleaning, reserved for the pieces a water test rules against: dyes that shift, older foundations gone fragile, constructions the bath would undo.

It is the fallback, not the default, because water cleans deeper than compound ever will. Where testing puts the bath off limits, the dry route runs carefully in sections, on that same floor, to that same standard. Rugs that travelled here from older countries sometimes carry dyes set by methods nobody uses anymore, and testing is what finds that out safely.

  • The fallback, chosen by tests
  • Sections, care, no rush
  • Same standard throughout

Water Damage Restoration

A split hose, a gutter that gave up, storm water running through the back room. A soaked rug is a deadline, and it is already counting down.

Contact us the day it happens with the story of the water. Drying is brought under control before washing starts, which is the sequence that protects fibre, and every rug's condition is spelled out before costs are settled. Flat blocks drain slowly here, so water that gets in tends to stay long enough to do damage, and the clock deserves respect.

  • A deadline, not a maybe
  • Order protects the fibre
  • Verdicts before costs

Mould Rug Cleaning

The flat blocks hold their damp, and a rug rolled into a shed or laid over concrete can grow grey before anyone checks it. The surface bloom is the last symptom, not the first.

One antimicrobial soak handles all three problems in the same water, the colony, its spores and the layer feeding them, and the drying stage removes the moisture that made the rug worth colonising. Both halves matter; we always do both. Concrete under a rolled rug is the local shortcut to trouble.

  • Both halves, always
  • Cleared in one immersion
  • Moisture removed for good

Rug Moth Treatment

Moths pick the rug nobody moves: under the spare bed, behind the wall unit, in storage since the last house. The holes announce a colony already generations deep.

A treated bath finishes each stage of the infestation in the one immersion and washes the residue off. You see the damage as it truly is, and the guidance on storage afterwards protects whatever wool the house still holds. Rugs still boxed from the last move are the first ones worth opening, since undisturbed storage is exactly what the grubs order.

  • One pass, every stage
  • Damage seen truly
  • Other wool kept safe

Stain Protection

A finish that goes on after the wash and cannot be seen. Spills soak in more slowly, which usually gives the nearest adult the win.

In a house of kids, pets and birthday parties, protection pays for itself at the first near-miss. The pile looks and feels unchanged, and most future spills finish with a sheet of paper towel rather than a phone call to us. For households watching every dollar, it is the rare extra that exists to save its own cost several times over.

  • Invisible but working
  • Unchanged look and feel
  • Paper towel wins again

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Zillmere Road to the Gateway

Our Brisbane office, and the rug's road south

Our Brisbane office

Premier Rug Cleaning and Washing - BrisbaneLevel 1, Suite 475/241 Adelaide St
Brisbane City QLD 4000

1800 655 949

Adelaide Street carries the admin load. The rugs skip the city entirely and go straight to Yatala.

From the flats to the wash floor

Collected in Zillmere, washed at YatalaRolled at your door for the northside day, then hand washed in full immersion at Unit 9/38 Computer Rd, Yatala QLD 4207.
Roughly 50 minutes in each directionZillmere Road onto the Gateway Motorway, across the river and past Logan to the M1, then the Yatala exit, about 52 kilometres.

The northside day groups Zillmere with Taigum, Boondall and Geebung, keeping the free collection and return efficient, and your window gets confirmed with you as the day's list settles.

Waterholes, a school, French houses

Three chapters of the flats

Zillmere's story runs deeper than its post-war streets suggest.

Zillman's Waterholes

The waterholes and the family name that built the suburb's own.

Water is our trade too. The difference between surface cleaning and a true wash is full immersion, and every rug we take gets it at Yatala.

The school that kept the old name longest

Opened in 1877 as Zillman's Waterholes State School, renamed in 1888.

Institutions last by doing the basics well, decade after decade. Ours are an honest assessment, hand washing, drying done properly, and a re-wash inside 48 hours if you are not happy.

The French prefab estate

In the early 1950s, 886 prefabricated homes came from France to Zillmere.

Houses that crossed the world now shelter rugs that often did the same. Both deserve looking after properly, and the rug half of that is what we do.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Zillmere

Rated 4.8 from 8 customersaround Zillmere, collected directly from our customers after every clean.

on 23 Nov 2025
A fresh lounge rug after the pet accident in Zillmere
Our dog had one accident on the lounge rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. I liked that the advice was honest before the work started. The Zillmere pickup was handled well.
Max Knight
from Zillmere
on 07 Apr 2022
Gentle clean for a special rug in Zillmere
The Oriental rug had been in the family long enough that I did not want to guess with it. They gave calm advice and did not make it feel rushed. It looks refreshed, not over-cleaned. I had read enough about dye run and slow drying to know I did not want to guess with this Oriental rug. The room felt cleaner as soon as the rug was back in place.
Chelsea Hamilton
from Zillmere
on 08 Oct 2024
Helpful protection treatment in Zillmere
I wanted an honest answer on whether the lounge rug was worth cleaning. The clean made the lounge rug worth looking after properly. The underlay was cut to suit the rug and the room. It gives us a bit more confidence with everyday spills.
Riley Price
from Zillmere
on 07 Mar 2022
Easy pickup for our Oriental rug in Zillmere
I was expecting a distance charge because we are in Zillmere, but there was no surprise fee. The Oriental rug was collected and returned clean without us having to move it ourselves.
Chloe Hansen
from Zillmere
on 23 Jun 2023
The Zillmere pickup was straightforward for our wool rug
I had tried spot cleaning the wool rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. The Zillmere pickup was handled well.
Bailey Patel
from Zillmere
on 01 Dec 2025
Easy pickup for our wool rug in Zillmere
The wool rug had reached the point where spot cleaning was not enough. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. It saved us from replacing a rug we still liked. The Zillmere pickup was handled well.
Sophie Hunt
from Zillmere
on 08 Feb 2025
Traffic marks lifted in Zillmere
Vacuuming was not doing much for the dull colours in our large area rug. They checked the fibre and backing before giving it the deeper clean. The room feels fresher now that the rug is back. The main issue did not fully disappear, which they had warned me about.
Eliza Forbes
from Zillmere
on 13 Oct 2025
Easy pickup for our shag rug in Zillmere
I wanted the shaggy rug handled carefully, not rushed through. The pickup from Zillmere was straightforward, and the whole process was easy.
Charlie Owen
from Zillmere
All customers

Zillmere up front, everywhere else behind

Local cards begin the section. The running count below covers our complete service map.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The flats, done in one day

Zillmere's run mates on the northside

These neighbouring suburbs share the weekly collection day.

Good to know

Zillmere rug questions, answered fairly

Is washing an older rug really cheaper than replacing it?

Nearly always, and by a wide margin. A proper wash costs a fraction of a comparable new rug and returns the one you already trust, colours revived and foundation clean. At inspection we also say plainly when a rug is past helping, so the choice is always an informed one.

What goes into a Zillmere rug cleaning quote?

From the rug itself at inspection: its size, fibre and condition. The figure set there is the figure charged, with collection and return free on the northside run. No surprises is the whole policy.

The puppy keeps urinating on the loungeroom rug. Is that fixable?

Yes. Repeat accidents mean the foundation is holding residue, which is why the smell keeps returning no matter what gets sprayed on top. The bath flushes that layer, enzymes neutralise it at the source, and full drying takes away the humid-day trigger. Clearing every trace also helps stop the habit.

Do Taigum and Geebung homes share the same collection day?

They do, along with Boondall and the rest of the flats. One weekly run covers the district, extended families often book in together, and every rug on a booking after the first is $20 off.

We are sanding the floors. Should the rugs be washed now or after?

After the sanding, ideally timed so the rugs return once the dust has settled and the finish has cured. Renovation dust is fine, abrasive and everywhere, and a post-project wash clears what the rugs absorbed while the work was happening. Booking ahead lets us line the return date up with the room.

A rug came from overseas with my parents. Can it be safely cleaned?

With respect, yes. Pieces like that get an honest assessment first, dyes tested and construction read, and then the gentlest correct method, usually a hand wash at the proper pH. We treat the rug's meaning as part of the job, and we say up front if anything about its condition needs a careful conversation.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
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