Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

The main street half the corridor uses

Rug Cleaning Springfield Central
for the Town Centre's
Own Floors

Only a few hundred people sleep here and thousands pass through daily. Rug washing at the centre is built around that: rolled collection from a lobby or a door, hand washing at our Yatala facility, and delivery back on the day we named.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup from the lobby or your door
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
No-hassle pickup & deliveryNo-hassle
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Priced at inspection, not on the phone

A firm quote for Springfield Central homes

Nobody can price a rug properly without seeing it. It gets inspected first, then quoted once, and that quote is what you pay when it comes back.

Free pickup and deliveryLobby or door on the scheduled corridor run
Inspected and quoted firstFibre and condition read before pricing
Hand washed, never machine scrubbedWool and Persian pieces washed by hand
$20 off every extra rugThe living room and bedroom pieces together
48 hour re-wash guaranteeTwo days from delivery to flag anything
What happens next
  1. 1
    The driver collects the rolled rugRolled at the lift, the lobby or your door
  2. 2
    Inspection and an honest quoteRead on arrival, then a single settled number
  3. 3
    Hand washed at YatalaUnder the water, hand worked at a chosen pH
  4. 4
    Home again in about 7 daysDelivered on the agreed day, dry throughout
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
234 residents, a daily city

Rug washing Springfield Central works around the centre's hours

A business district with a village's population

Springfield Central covers 4.0 square kilometres, 21 kilometres east-southeast of the Ipswich CBD and 33.8 kilometres southwest of Brisbane, in the City of Ipswich, and it is the designated business district of Greater Springfield. The shopping centre, the parklands, the university campus, the health precinct and the rail head all sit inside it. The resident population at the 2021 census was 234. That is not a typo and we are not going to dress it up. This is a place measured by its daytime numbers, not its bedrooms, and the households who do live here are in apartments and townhouses around the centre. Premier Rug Cleaning treats a 234-resident suburb exactly as it treats a 17,000-resident one: a booked collection, an honest assessment, a full hand wash at our Yatala facility, and a delivery date given in advance.

Two hundred and thirty-four people sleep here. Tens of thousands come and go. Both facts shape how we book this suburb.

Apartment and townhouse rugs work harder per square metre

A rug in a compact home is not one of several soft surfaces, it is the only one. Everybody walks the same three metres, the flooring underneath is tile or hybrid board, and no air moves beneath the pile at all. A living room piece in a two-bedroom townhouse takes in roughly what three rugs would share across a house, and it does it without a single square metre of relief. That is why the wash interval here is genuinely shorter than in the suburbs around it, and why so many owners are surprised at what comes out of a rug they thought was fine. The other constraint is storage. Nobody at the centre has a spare room to keep a rolled rug in for a fortnight, which is precisely why the return date is agreed at booking and kept.

Sealed rooms, corridor humidity, one scheduled day

The corridor runs hot through summer with long humid weeks behind the storms, and sealed apartments and townhouses hold that damp indoors along with cooking and pet traffic. Rug pile absorbs all of it quietly. A full immersion wash strips the residue from the base of the fibre, and controlled drying at Yatala means the rug goes back down onto a hard floor genuinely dry rather than dry on top. Access is the other thing worth sorting early. Some buildings prefer the driver at a loading bay, some at the lobby desk, some are happy for him to come up. A minute spent on that at booking saves an afternoon on the day. Springfield Central sits on the same scheduled corridor run as Springfield, Springfield Lakes and Spring Mountain, so a collection here rarely waits long for a slot.

Springfield CentralSpringfield LakesSpringfieldAugustine Heightsand the streets that use the centre daily
Every service, across the whole of 4300

How does a rug get washed without a car

A large wool piece across an apartment living room, a Persian in a townhouse, the runner between the lift and the front door. Read individually, washed by hand.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Springfield Central

The rug is worked over dry so loose soil leaves before any water arrives, then bathed by hand at Yatala, dried out under supervision, and groomed before it is wrapped for the journey home.

In a townhouse or an apartment the rug is not decoration, it is the floor covering. That means concentrated traffic across a small area with hard surfaces underneath and no airflow beneath the pile. Grit settles at the base almost immediately and stays there until something washes it out.

  • Built for compact, hard-floored homes
  • Grit taken out at the base
  • Groomed before it is wrapped

Rug Washing Springfield Central

Wool, Persian and viscose pieces are lowered in whole, hand worked at the acidity the fibre calls for, and rinsed until nothing more comes out of the foundation.

Where does a person in a two-bedroom townhouse wash a three-metre rug. Nowhere, which is exactly why the collection matters as much as the wash. Your rug goes out rolled, gets the full bath at Yatala rather than a quick pass on your balcony, and comes back on a date you were given in advance.

  • No space needed at your end
  • Hand worked at the right acidity
  • Returned on the promised date
Most popular

Stain Removal

Coffee carried up from the centre, wine at the kitchen bench, and the marks a takeaway container leaves when the lid gives way on the way home.

Most of the harm is done in the first minutes by someone with paper towel and good intentions. Rubbing drives a spill into the foundation and can take the dye with it. We test the fibre before treating, work upward gently, and report where the result actually landed. Kitchens and living areas sit close together at the centre, which is half the problem.

  • Fibre tested before treatment
  • Lifted, never rubbed in
  • Result reported honestly

Pet Stain and Odour

A dog in a townhouse has one soft surface and eventually it finds it. Urine passes straight through the pile and sits in the backing, where the smell is manufactured.

In a sealed home nothing disperses, so within days it is simply how the place smells. Full submersion lifts that layer away from the underside, an enzyme stage shuts the source down, and the rug is dried right out so the cooling cannot wake any of it up again.

  • Handled in the backing, not the pile
  • Enzyme stage on the source
  • Nothing for the cooling to revive

Odour Removal

The flat, shut-in note an air-conditioned apartment builds up by late summer, when the balcony door has stayed closed for weeks at a time.

Compact homes recycle the same air over the same rug for months, and whatever that air carries ends up in the fibre. Cooking mostly, plus damp and whatever came in on shoes. A bath dissolves the residue holding the smell, the rinse removes it, and the drying stage takes out the moisture underneath it.

  • Made for sealed, cooled homes
  • Residue dissolved, then rinsed
  • Moisture taken out under control

Rug Spot Cleaning

Where a rug is in good condition and carries one fresh mark, treating that mark alone is often possible, which suits a home with nowhere to store a rolled rug.

Is it cheaper? Yes, and it is offered whenever it honestly fits. What stops it is contrast. A year of even centre dust means the treated patch can read brighter than the mark ever did, and where that is the likely result you are told before anything begins.

  • Cheaper when it genuinely fits
  • Contrast flagged in advance
  • Your decision, clearly framed

Rug Steam Cleaning

Hot water extraction for the machine made pieces doing everyday duty: the entry runner, the mat under a desk chair, the rug beside the balcony door.

Much of what these homes own was designed for exactly this and returns faster and cheaper. Hand knotted and antique work stays well clear, since mechanical action loosens old foundations. Where does each rug go? The assessment decides, and the reason is explained. Entry runners and desk mats are the usual candidates here.

  • For pieces designed to take it
  • Faster and cheaper where it suits
  • Kept off hand knotted work

Rug Dry Cleaning

Low moisture cleaning for pieces whose dyes will not survive a bath, and for older rugs carried in from a family home with fragile weave.

Does the test matter? It answers in minutes what a tub would answer too late. Rugs that fail it are cleaned dry instead, compounds worked through in stages with the piece supported flat. Pieces carried in from a family home elsewhere are where this comes up. Apartment owners rarely have room to test anything themselves, which is a further reason it happens on our bench.

  • For dye that will not hold
  • Caught by test, not by accident
  • Same hands, same standard

Water Damage Restoration

A leak from the unit above, a failed appliance connection, or rain driven under a balcony door in a storm. The first two days decide the outcome.

On tile or hybrid board the water has nowhere to drain, so a rug stays saturated far longer than most and growth gets an early start. Lift it, ring us, and say when it happened. It is read the day it reaches the bench and you hear the verdict before agreeing to anything.

  • Hard floors trap the water
  • Read the day it reaches us
  • Verdict before any commitment

Mould Rug Cleaning

The bloom that forms underneath a rug lying flat on cool flooring, and the musty edge behind a lounge pushed hard against an external wall.

Condensation gathers where a rug meets a cold hard surface, and nothing visible on top gives it away until the smell arrives. Is the bath enough on its own? No. Finishing the drying stage properly is what keeps the cycle from starting again. Townhouse slabs stay cool underneath, which is why it starts down there.

  • Underside growth handled
  • Antimicrobial bath and rinse
  • Dried properly, so it stays gone

Rug Moth Treatment

Moth larvae need wool and stillness, and a rug under a lounge in a home that never gets rearranged provides both for years at a time.

Where does the damage start? Underneath, which is why the top face still looks presentable while a section quietly disappears. One treated cycle deals with eggs and larvae together, the wash clears the weave of everything they left, and the true loss is shown to you with a plain view on repair.

  • Eggs and larvae both treated
  • The weave cleared completely
  • Loss shown, repair explained

Stain Protection

Applied last of all, a clear finish leaves the next spill hesitating at the top of the pile rather than dropping straight through it.

When one rug covers the whole living area, buying back a few seconds is simple arithmetic. The colour and the feel of the pile stay exactly as they were, and a glass knocked at dinner becomes a job for a cloth rather than another week without a floor covering.

  • Simple arithmetic on one rug
  • Colour and feel untouched
  • A cloth instead of a booking

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Straight down the corridor

Our Brisbane office, and where Springfield Central rugs are washed

Our Brisbane office

Premier Rug Cleaning and Washing - BrisbaneLevel 1, Suite 475/241 Adelaide St
Brisbane City QLD 4000

1800 655 949

Adelaide Street is an office. Enquiries and accounts happen there, washing does not, and never has.

What happens once the lift doors close

Out of the building, into the tubsThe rug leaves your lobby rolled, travels east with the driver, and is hand washed in full immersion at Unit 9/38 Computer Rd, Yatala QLD 4207.
Thirty-five to forty minutes on motorwayCentenary Motorway to the Logan Motorway, east to the M1, then one exit at Computer Road, about 42 kilometres.

None of that is your concern. Springfield Central sits on the scheduled corridor leg, collection and return are part of the price, and building access is arranged when you book.

Three Springfield Central stories

A centre drawn on paper, a shopping roof, and the trains that caught up

A business district that arrived before the city around it was finished.

The city centre built to a plan

A designated CBD with 234 residents and a daily population many times over.

A centre that serves suburbs in every direction matches how we run. One scheduled corridor day covers Springfield Central and the streets that use it, apartment lobby to acreage gate.

Orion and the Domain

The shopping centre opened in 2007, and the parklands followed in 2011.

Picnic rugs go to the Domain and the household rugs stay home working. Both kinds of address sit on our corridor run, and the working ones earn a proper wash.

The trains that reached the new city

Rail services began running through to Springfield Central on 2 December 2013.

We reached these streets before the trains did, and the same logic applies. One straight corridor, one scheduled run, every rug home completely dry.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Springfield Central

Rated 5.0 from 8 customersaround Springfield Central, collected directly from our customers after every clean.

on 06 Nov 2024
A fresh cotton rug after the pet accident in Springfield Central
Our dog had one accident on the cotton rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The Springfield Central pickup was handled well.
Rosie Morris
from Springfield Central
on 26 Jun 2024
Mould smell sorted in Springfield Central
I noticed the mouldy odour on the lounge rug and did not want to put it back inside. Pickup and return were easy, which helped because I did not want it in the car. The mustiness is no longer the first thing you notice in the room. The result felt right for the age and style of the lounge rug. I had already tried the gentle home-cleaning ideas and did not want to push it further.
Lauren Harvey
from Springfield Central
on 07 Jul 2024
Easy pickup for our wool rug in Springfield Central
The wool rug had reached the point where spot cleaning was not enough. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. It was an easy result to be happy with. The Springfield Central pickup was handled well.
Gemma Douglas
from Springfield Central
on 04 Dec 2022
Saved after the leak in Springfield Central
A small leak left a wet edge on our Oriental rug. With kids using the entry every day, I wanted the rug practical again. I liked that they focused on drying it properly, not just washing the top. It is clean, dry and usable again. We have had the Oriental rug in that room for years, and the clean made it feel looked after without changing its character. The improvement was noticeable without looking unnatural.
Amelia Austin
from Springfield Central
on 28 Feb 2021
Easy pickup for our sheepskin rug in Springfield Central
This was one of those jobs I kept delaying, mostly because the sheepskin rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the hallway.
Molly Hughes
from Springfield Central
on 23 Jun 2022
Express clean worked in Springfield Central
They collected it from Springfield Central and gave a clear return window. The lounge rug needed cleaning without turning into a whole weekend job. The rug looked fresher and the timing worked out.
Morgan Mills
from Springfield Central
on 30 Jan 2025
Careful cleaning for our shag rug in Springfield Central
The shaggy rug had started to make the family room feel tired. The shaggy rug came back fresher, softer and ready to use again in the entry. I would use them again without overthinking it. We are in Springfield Central, so having it collected made the job much easier.
Hayley Parker
from Springfield Central
on 17 Sep 2025
Colours look clearer again in Springfield Central
The set-in marks on our synthetic rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. The Springfield Central pickup was handled well.
Alicia Pearce
from Springfield Central
All customers

From the centre, and from everywhere else

The cards above belong to this suburb. The wider count reaches every region the vans serve.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The suburbs the centre serves

Collected on the same day as Springfield Central

One corridor run covers the centre and the ring around it.

Good to know

Springfield Central questions from apartments and townhouses

How much does rug cleaning in Springfield Central cost?

Why can nobody quote it over the phone? Because size, fibre and condition decide it, and none of the three can be judged from a description. The rug is read on the bench and priced once. Collection and return come with the corridor day, and a piece not worth washing gets called that.

We live in an apartment. How does the pickup actually work?

Whichever way the building prefers. Most collections happen at the lobby, some at the door, and the driver works to whatever access arrangement the manager requires. Mention it when you book, including any service lift or loading bay, and it gets planned for rather than discovered on the day.

Can you guarantee the rug comes back on a particular day?

That is the reason the date is agreed at booking. The standard run is about 7 days, and 48-hour express handling is available at additional cost when an inspection or a guest weekend fixes the deadline. If a date cannot be met you are told before committing, not afterwards.

Our cat urinated on the only rug in the townhouse. Can it be saved?

Almost always. In a sealed home the smell has nowhere to disperse, so inside a week it becomes the smell of the whole place. The urine itself sits in the backing rather than the pile. Submersion lifts that layer away, an enzyme stage ends the source, and the piece is dried right out so the cooling cannot bring any of it back.

Do you also collect from Springfield Lakes, Springfield and Spring Mountain?

Yes. The corridor day reaches Springfield Lakes, Springfield, Spring Mountain, Augustine Heights, Camira, Bellbird Park and the Ripley side. Complexes here often combine a booking across several units, which works well, and each rug after the first has $20 off.

Is a rug safe to put straight back down on tile?

Only when it is genuinely dry at the base, and that is what the controlled drying stage exists for. A rug can feel dry on top while still holding moisture underneath, and on a sealed floor that moisture has nowhere to go. Nothing leaves our drying room until it is dry through.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
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