Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

The corridor's biggest suburb, and its most common phone call

Rug Cleaning Redbank Plains,
For the Smell That Keeps Coming
Back Each Summer

If a rug smells fine in winter and announces itself again by February, nothing has gone wrong with the house. Something is still sitting in the rug. We take the rolled piece from your door, put it right under at Yatala, and return it about a week later dried out completely, which is what actually ends the cycle.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery, both legs on the corridor day
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
No-hassle pickup & deliveryNo-hassle
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Read first, priced second

One figure for the family room rug

Descriptions over the phone are guesses, and a guess is not a quote. Your rug is assessed on the wash floor, one figure comes back, and it stays exactly where it was put. Water comes afterwards, once you have said yes.

Free pickup and deliveryFrom your door on the Redbank Plains day
Inspected and quoted firstArea, fibre and load assessed before any figure
Hand washed, never machine scrubbedBathed by hand, never scrubbed by machine
$20 off every extra rugFamily room, hallway and bedrooms in one visit
48 hour re-wash guaranteeTwo clear days after delivery to raise anything
What happens next
  1. 1
    The driver collects the rolled rugRolled up at the door, not folded over
  2. 2
    Inspection and an honest quoteRead across, then one number that holds
  3. 3
    Hand washed at YatalaRight under the surface, then worked by hand
  4. 4
    Home again in about 7 daysBack on the corridor day, dried right out
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
24,349 residents across 18 square kilometres

Rug washing Redbank Plains, and the honest reason the smell returns

The biggest suburb on the whole corridor run

Redbank Plains covers 18 square kilometres on the rising plains 11.9 kilometres from the Ipswich CBD and 34.2 kilometres southwest of Brisbane. The 2021 census counted 24,349 residents, up from 19,299 five years earlier, and that makes this comfortably the largest suburb anywhere on our Ipswich corridor. Street after street of modern brick homes runs south from a core of older acreage blocks and farm-era survivors. The households are young, the pets are numerous, and the rugs are the working kind: broad soft pieces under lounge settings, play rugs that have outlived several birthdays, hallway runners absorbing the school run. Most have never received anything beyond a vacuum and a spray bottle.

Nothing has gone wrong with your house. Something is still in the rug, and February simply wakes it up.

Why it smells fine in July and awful in February

This is the most common conversation we have with households on the plains, and the answer is more mechanical than most people expect. When urine goes into a rug it does not sit on the surface for long. It passes through the pile in seconds and dries into the foundation underneath, and what dries there is not simply a stain. It is a deposit of salts. Those salts are perfectly quiet while the air is dry, which is why the whole thing seems to have resolved itself over winter. Then the humidity arrives, the salts draw moisture back out of the air inside the room, and everything organic sitting with them becomes active again. The smell has not returned. It never left, it was only dry. That single fact explains almost everything households find maddening about the problem: why a spray works for a fortnight, why shampooing the top makes no lasting difference, why the smell is worse on the days the house is closed up and cool, and why one warm wet week undoes months of effort. It also explains the fix. The deposit has to physically leave the rug, which means water going right through from both directions and a rinse carrying it away. After that the piece has to be dried out completely, because a rug returned even slightly damp into a sealed, air-conditioned house is simply a fresh cycle waiting to start.

No breeze on the plains, and a simple run east

The plains lie well away from any coastal air, so summer runs hot and the sealed modern homes hold their humidity indoors, where a rug pile absorbs cooking, pets and damp all together. Vacuuming reaches none of it. Our wash floor is about 46 kilometres from here and normally 35 to 40 minutes away: down to the Ipswich Motorway, then Logan east until the M1, then a single exit to Computer Road. That journey belongs to a scheduled corridor day shared with Collingwood Park, Bellbird Park and the estates around them, which is precisely why a single rug from a single address is an ordinary booking here.

Redbank PlainsCollingwood ParkBellbird ParkAugustine Heightsand the estates on either side
Twelve services across the plains, 4301

Everything the family leaves behind, taken out at the base

The big soft piece under the lounge, the play rug that has survived several birthdays, the runner taking the school run. Each judged on what it is actually carrying.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Redbank Plains

Loose material is drawn out while everything is still dry, the piece is then submerged and hand worked, and it finishes in a drying room that decides when it has finished, not the calendar.

The last of those stages is the one that matters most on the plains. Anything left holding moisture in a sealed house is a problem waiting for the next humid week, so a rug is not released while a trace remains anywhere in it. That is the difference between a room that smells clean in April and a room that smells clean again next February as well.

  • Dry material out first
  • Hand worked, not machine run
  • Released only when nothing is damp

Rug Washing Redbank Plains

Complete submersion, with the pH set to suit whatever the rug is genuinely made from, and hand work continuing until the water leaving it stops carrying colour and dirt away.

Twenty-four thousand people, and a great many of them have a dog. The heaviest work on this run is not stains but everything that has soaked through a pile over several years and set against the base. Nothing applied from above shifts that. Submerging the whole piece floats it loose and the rinse water carries it away for good, which is why the room afterwards smells of nothing whatsoever.

  • The whole piece goes under
  • Set material floated loose
  • The room smells of nothing
Most popular

Stain Removal

Juice tipped during a birthday. A dropped plate near the lounge. A dark ring somebody moved a chair over and hoped for the best about.

Half of what comes in from these streets has already met a supermarket bottle, and those products usually leave their own residue behind on top of the original problem. Both get dealt with. Testing is done in a corner nobody sees, treatment is chosen mark by mark, and the forecast is given before the work rather than explained afterwards.

  • The product residue too
  • Tested in a corner first
  • Forecast given beforehand

Pet Stain and Odour

A puppy in a new house is the most common story we hear on the plains, and the rug in the family room is usually the one that wore it.

Urine reaches the foundation almost immediately and dries there, and what it leaves behind is a salt deposit rather than a stain. Salts of that kind take up moisture from damp indoor air, and once they are damp the smell is back. It disappears in July and returns in February for that reason alone. Immersion carries the deposit out, enzymes deal with the organic remainder, and complete drying ends it.

  • Salts left in the foundation
  • They pull moisture from the air
  • Removal, then complete drying

Odour Removal

The general smell a full, sealed, air-conditioned house develops by the end of a long wet summer, which the family stops noticing and visitors do not.

Cooking, pets and damp all end up in the same place: a soft surface on the floor with a great deal of exposed fibre. Modern homes are built to keep air in, so nothing disperses. Washing the rug removes the store rather than covering it, and because the piece leaves here bone dry there is nothing for a fresh cycle to begin from.

  • The floor stores it all
  • Sealed rooms disperse nothing
  • Bone dry, so nothing restarts

Rug Spot Cleaning

A single event handled alone, where the rest of the rug is genuinely fine and a full wash would be more than the situation actually calls for.

In a young suburb the answer is yes more often than most places, because a two year old rug in a three year old house has not accumulated much beyond the one incident. That changes fast once a pet is involved. We look at the whole piece, say honestly whether it is one problem or a general condition, and quote for whichever it turns out to be.

  • Yes more often here
  • Pets change the answer fast
  • Quoted for what it is

Rug Steam Cleaning

Hot water extraction, right for the hard-wearing machine made rugs that furnish a new house: the play mat, the hallway runner, the piece sitting under an outdoor setting.

Those pieces are meant to be used hard and replaced in a few years, so putting immersion money behind them makes no sense and we will say so. Extraction cleans them properly and returns them quickly. Hand knotted work never goes near it, and separating one from the other is exactly what the assessment exists to do.

  • Bought to be used hard
  • Clean and back quickly
  • Hand knotted never near it

Rug Dry Cleaning

The low moisture route, held for pieces that must not be soaked, whether the dye moves under test or an older foundation cannot carry the weight of water.

Even in the newest streets there is usually one rug that arrived from an older relative, and that is where the dye check earns its cost. When the test rules water out, the rug is cleaned dry instead, by hand, in sections, and you are shown the test that made the decision. Nobody has to take a change of method on trust.

  • One older piece per house
  • The test rules it out
  • Method never taken on trust

Water Damage Restoration

A hot water system failing overnight. A dishwasher hose letting go. Water finding its way under a slab door during a wet week.

Wet rugs sour from underneath, and the clock is roughly forty-eight hours before that begins in earnest. What follows is the odour problem this page has been describing, permanently. Ring on the day it happens, give us the number of hours it has been wet, and there will be an answer before any commitment. Some come back completely and some are past it.

  • Roughly forty-eight hours
  • Then the odour becomes permanent
  • An answer before commitment

Mould Rug Cleaning

Grey blooming across a piece that spent the wet months in a garage, or a musty band down a wall where nothing has been shifted in years.

Growth needs three things, and a sealed modern house through February supplies all of them at once. Whatever is visible on the face has been established underneath for weeks already. A bath with an antimicrobial stage lifts the growth along with what has been feeding it, and drying the piece out to its last layer takes away the conditions entirely. Caught early, most rugs survive.

  • February supplies all three
  • Visible late, established early
  • Conditions taken away entirely

Rug Moth Treatment

Wool moths want stillness and warmth, and a growing household supplies both: the shaded strip beneath a bed base, the corner tucked in behind a cabinet, or a piece rolled up in the garage since moving day.

Nobody expects a moth problem in a house built five years ago, which is precisely why it goes unnoticed until a rolled piece is opened out. Egg, grub and adult are treated together, and the casings wash free during the bath itself. You see the extent of the loss for yourself, together with a practical routine for storing the rug through next season.

  • Nobody expects it here
  • Egg, grub and adult together
  • A practical way to store it

Stain Protection

An optional closing step on a rug already washed and completely dried. It puts a delay between a spill arriving and a spill reaching the foundation.

In a house with small children and hard floors, half a minute decides whether a spill needs a cloth or the wash floor. That delay is the whole of it. Calling the result a shield would be dishonest, nothing about the feel or appearance of the rug changes, and whether any given piece has it is up to the household.

  • Half a minute of delay
  • Feel and appearance unchanged
  • Entirely up to the household

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Ipswich Motorway, then Logan, then M1

Our Brisbane office, and the address where rugs get wet

Our Brisbane office

Premier Rug Cleaning and Washing - BrisbaneLevel 1, Suite 475/241 Adelaide St
Brisbane City QLD 4000

1800 655 949

Adelaide Street takes the calls, prepares the quotes and holds the paperwork. Nothing has ever been washed there. Yatala does that part.

Off the plains and back again

Collected on the plains, washed at YatalaWhatever is sitting in the rug comes out at Unit 9/38 Computer Rd, Yatala QLD 4207, once it arrives rolled and goes under by hand.
Normally 35 to 40 minutes each wayOut to the Ipswich Motorway first, then Logan east, M1, Yatala exit. Around 46 kilometres in all.

The Redbank Plains stop belongs to a scheduled corridor day, so a single rug at a single address is a normal call rather than an exception. The outward journey and the return are both part of that day, and the collection window reaches you the moment a route exists.

Three Redbank Plains markers

A school lineage from 1868, a church from 1875, and a radar that counts raindrops

Three verified facts about a district that organised itself early and then grew very fast.

The school lineage since 1868

Redbank Plains has run a school in an unbroken line since 1868.

More schools means more play rugs, and a play rug that has absorbed five years of birthdays deserves better than a supermarket spray. A full immersion wash resets it completely.

The church of 1875 on the old road

A Primitive Methodist congregation built on Redbank Plains Road in 1875.

A district with 150 years of family life behind it holds older rugs than its newest streets suggest, and the acreage homes still do. An honest assessment tells you what a wash will actually bring back.

The radar that measures raindrops

A research weather radar has scanned the sky from here since 2007.

We appreciate a neighbour that takes moisture measurement seriously. Our version is the drying room at Yatala, where a rug is held until there is nothing left to measure.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Redbank Plains

Rated 5.0 from 8 customersaround Redbank Plains, collected directly from our customers after every clean.

on 04 Mar 2024
Spill mark cleaned in Redbank Plains
The machine-made rug did not need replacing, but the red wine spill made it look neglected. The result made it feel part of the room again.
Brendan Gordon
from Redbank Plains
on 26 Jan 2021
Old stains are much less obvious in Redbank Plains
I was after a practical result for the synthetic rug, not a sales pitch. The old stains are much softer now, and the colours look cleaner in daylight. The communication made the whole thing feel simple. The Redbank Plains pickup was handled well.
Blake OConnor
from Redbank Plains
on 07 Sep 2025
Pet accident sorted on our synthetic rug in Redbank Plains
The pet odour in our synthetic rug kept coming back whenever the room warmed up. After the clean it smells neutral again, not perfumed, and the office feels usable. The Redbank Plains pickup was handled well.
Keira Coleman
from Redbank Plains
on 02 Sep 2024
Easy pickup for our Afghan rug in Redbank Plains
The rug had been annoying me every time I walked past, mostly because the Afghan rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the office. We are in Redbank Plains, so having it collected made the job much easier.
Tahlia Liu
from Redbank Plains
on 25 Sep 2025
Pickup made it easy in Redbank Plains
The lounge rug needed cleaning without turning into a whole weekend job. The quick turnaround took pressure off the week.
Ellie McIntyre
from Redbank Plains
on 25 Jan 2024
Stain looks much better in Redbank Plains
Our tribal rug had a juice spill, and I thought it might be permanent. The colour around the spill looks more even now.
Celeste Watson
from Redbank Plains
on 05 Oct 2023
Easy pickup for our shag rug in Redbank Plains
The shaggy rug needed more than a quick vacuum. The pickup from Redbank Plains was straightforward, and the whole process was easy.
Harrison Ford
from Redbank Plains
on 01 Jan 2025
Easy pickup for our wool rug in Redbank Plains
The wool rug had reached the point where spot cleaning was not enough. The team explained the wash, took the wool rug away to the facility and returned it with the colours looking clearer. That was exactly the outcome we were hoping for. The Redbank Plains pickup was handled well.
Annabel Lewis
from Redbank Plains
All customers

What the plains reported, then the whole book

Those cards came from Redbank Plains addresses. The larger tally spans every route we run.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The corridor estates

Collected on the same day as Redbank Plains

A single scheduled run takes in these neighbours together.

Good to know

Redbank Plains questions, answered straight

How much does rug cleaning on the plains cost?

Three variables settle it, and a remote guess at any of them is worthless: the area of the piece, its fibre, and the load it is carrying. So the rug is assessed on the wash floor before a figure exists, and the figure it gets is the figure you pay. Collection and return both sit inside the Redbank Plains day.

We have sprayed and shampooed the pet patch for two years and the smell keeps returning. Why?

Because urine went through the pile in seconds and dried into the foundation, and what dried there is a salt deposit that surface products never reach. Those salts draw moisture back out of humid indoor air, which is why the problem seems solved in winter and returns in February. The deposit has to leave the rug physically, and that means immersion and a rinse rather than anything applied from above.

How many days does it take, and is there a faster option?

Roughly a week between the two visits. A 48-hour express option exists for the dates that genuinely will not move, and it costs more than a standard job, which you are told when the quote is given. Either way the rug does not leave the drying room while any moisture remains in it, because on these plains a damp rug is a fresh problem rather than a finished one.

Will washing damage a rug that a dog has ruined?

The wash will not. What may already have happened is dye damage from the urine itself, and that gets named at the assessment rather than discovered at delivery. If a piece is genuinely beyond saving you will be told so plainly, and you can put the money toward a replacement instead.

Do you also collect from Collingwood Park, Bellbird Park and Augustine Heights?

Yes, all of them fall on the same scheduled corridor day, so a neighbour or a relative nearby can be added to your booking. Every rug beyond the first is $20 off, which is worth organising when two households both have pieces overdue.

Our rug is barely three years old. Is it really due?

Age is the wrong measure. What matters is what has gone into it, and in a full house with pets and hard floors three years is plenty. Most rugs from these streets arrive holding far more than their owners expected, and the rinse water at Yatala settles the argument fairly quickly.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
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