Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Streets younger than the rugs inside them

Rug Cleaning Spring Mountain,
Where the Rugs Predate
the Streets

Rug washing in Spring Mountain is mostly first washes. The piece that came from the old house, the wool bought for the new one, the play rug two summers in. Every one hand washed at our Yatala facility and returned about 7 days later, dry all the way down.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free pickup and delivery on the corridor run
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
One figure, settled before any water

An honest quote for Spring Mountain's first washes

Nobody should be guessing at a price for a rug they have never had cleaned. The piece is inspected, a firm figure is given, and that figure is what appears on the invoice.

Free pickup and deliveryDoor to door on the scheduled corridor run
Inspected and quoted firstFibre, dyes and condition read before pricing
Hand washed, never machine scrubbedWool and hand knotted pieces washed by hand
$20 off every extra rugSend the living room and the kids' rooms together
free re-wash guaranteeTwo days from delivery to raise anything
What happens next
  1. 1
    The driver collects the rolled rugRolled at your Spring Mountain front door
  2. 2
    Inspection and an honest quoteRead on the bench, then one settled figure
  3. 3
    Hand washed at YatalaFully submerged, worked by hand at the right pH
  4. 4
    Home again in about 7 daysBack up the corridor, dry through the base
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
Empty in 2016, six thousand by 2021

Rug washing Spring Mountain, where most rugs are older than the house

A suburb the census could barely find

Spring Mountain sits 2.2 kilometres southwest of Springfield Central and 19.6 kilometres southeast of the Ipswich CBD, in the City of Ipswich, part of Greater Springfield. At the 2016 census the locality was recorded as having no people or a very low population. Five years later it held 6,085 residents, and the Springfield Rise development counted eight named neighbourhoods by 2024. That is the fact that shapes our work here. Almost nothing on these streets is old, so almost nothing has ever been professionally washed, and the rugs that arrive on our van are frequently older than the address they were collected from. Premier Rug Cleaning has spent 29 years on exactly that kind of piece: the wool that came from the last house, the inherited runner, the first serious rug a young household buys.

The house is four years old. The rug in it is twenty. Only one of those has ever been cleaned properly.

Hard floors in every room, and rugs doing all the softening

Rendered family homes on tiles and hybrid boards, open plan through the middle, double garages, young households everywhere. There is barely a carpeted room in the suburb. That puts rugs to work in a way older housing stock never does: a rug here is the acoustic treatment, the warm patch, the place the toddler sits and the spot the dog picks. It also means grit has nowhere to hide. On carpet, dust distributes. On a rug over tile, it drives straight to the foundation and stays there, working against the fibre every time someone walks across it. Builders' dust makes it worse again in the newest streets, and it is abrasive in a way household dust is not. None of this shows for the first couple of years. Then the colour goes flat and everyone assumes the rug is wearing out, when it is usually just full.

Bush on the back fence, humidity in the rooms

The corridor runs hotter than Brisbane through summer, and the bush edge sends its own fine dust across the newest streets in the dry months. Behind the last row of houses the White Rock and Spring Mountain conservation country begins, so seeds, leaf litter and paw-loads of the outdoors come through the door daily. Then the humid weeks arrive and bind all of it into the pile, and new homes seal tightly enough that very little of that moisture leaves on its own. Wool records the whole cycle as a smell nobody can place. A full immersion bath at our Yatala facility resets it to zero, and controlled drying finishes the job so nothing comes home damp. The run works in our favour too. Spring Mountain sits on the same scheduled corridor day as Springfield Central and Springfield Lakes, so a booking here rarely waits long.

Spring MountainSpringfield CentralSpringfield LakesSpringfieldand the Springfield Rise streets between them
Twelve services across the 4300 streets

New suburb. Old rugs, mostly

The wool that moved house with you, the big synthetic bought for the family room, the runner the dog has claimed. Each read on its own merits, then washed by hand.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Spring Mountain

Most rugs arriving from these streets have never had a professional wash. Grit is loosened from the base first, the piece goes into the tub whole, and the pile is set upright once it has dried out completely.

A rug that has never been washed holds more than its owner expects, because the load builds a season at a time and none of it shows. Builders' dust from the newest streets is the worst of it, fine and abrasive and sitting right at the foundation. That comes out first.

  • First washes are our common job here
  • Builders' dust cleared at the base
  • Back inside about 7 days

Rug Washing Spring Mountain

Wool, viscose and hand knotted pieces go fully under at Yatala, worked over by hand in water balanced to the fibre, then rinsed until what runs off the rug is clear.

The rugs that moved into Spring Mountain with their owners are usually the good ones, bought in an older house and carried here. They deserve better than a surface pass. Immersion reaches the part of the rug a machine never touches, which is where dulling actually happens.

  • Water balanced to the fibre
  • Reaches what a machine misses
  • Rinsed until the run-off is clear
Most popular

Stain Removal

Formula, texta, red cordial and the tail end of a spilled coffee. New house, young family, and a rug that gets the whole of it.

We identify the fibre before anything wet goes near a mark, because the treatment that lifts a stain from a synthetic can pull dye out of wool. You get told which marks will go completely and which will only fade, and you get told before the work is agreed. On a rug only a couple of years old, that answer is usually good news.

  • Fibre identified before treatment
  • Dye tested every time
  • Told the outcome in advance

Pet Stain and Odour

First house, first dog, first accident on the good rug. It happens across these streets constantly, and urine always ends up under the pile rather than on it.

Anything sprayed on stops at the part you can reach. A bath flushes the salts out of the base, an enzyme stage takes apart what actually makes the smell, and the rug is dried out completely, so the humid week that follows finds nothing left to work with.

  • Treated where the urine settles
  • Enzymes break down the source
  • Nothing left for humidity to wake

Odour Removal

The closed-up smell a new home develops by February, when the air conditioning has been running for months and the windows have not been opened since spring.

Sealed rooms recycle the same air across the same rug, and the pile keeps whatever that air is carrying. Cooking, damp, the dog, all of it. A bath dissolves the residue that holds the smell in place and the rinse takes it away, so the room reads clean rather than perfumed.

  • Suits tightly sealed new homes
  • Residue dissolved, then rinsed out
  • Neutral, not scented

Rug Spot Cleaning

A single mark on an otherwise clean rug can sometimes be handled where it sits, which suits a household that does not want to lose the living room floor.

It is cheaper and we offer it wherever it truly works. The honest catch is contrast. Two years of even estate dust means the treated patch can finish up looking newer than the mark ever did, and you hear that before anything begins. Most of the playroom rugs from these streets land in exactly that category.

  • Cheaper where it truly applies
  • Contrast risk raised up front
  • The call stays yours

Rug Steam Cleaning

Hot water extraction for the machine made pieces doing real work: the playroom rug, the entry runner, the mat that lives under the dining table.

Much of what these houses own was made for exactly this and returns quicker because of it. Hand knotted and antique pieces are excluded, since mechanical action works against an old foundation. Rugs get sorted at the assessment and you hear the reason. Most of the playroom pieces from these streets land in that group.

  • Right for built-for-it pieces
  • Quicker turnaround where it fits
  • Kept away from hand knotted work

Rug Dry Cleaning

Low moisture cleaning for rugs whose dyes will not hold, and for older inherited pieces whose foundations have gone brittle with age.

A swab settles it inside a few minutes, which beats finding out in a tub of water. Rugs in that category are cleaned dry, in sections, with compounds, held flat the whole time. Same bench, same people, same standard as everything else that comes through. Builders' dust and unstable dyes are the two things that decide a rug's route here.

  • For dyes that will not hold
  • Found in the test, not the tub
  • Same hands either way

Water Damage Restoration

A flexi hose behind a new vanity, a hot water system that lets go, or storm water pushing under a door. The next 48 hours decide what happens to the rug.

Ring the same day and say what the water was and how long it sat. New homes seal well, which helps the power bill and hurts a soaked rug, since almost nothing evaporates on its own. The piece is stabilised and dried before anything else, and you get the verdict before spending.

  • Ring the same day it happens
  • Sealed rooms slow the drying
  • A straight answer before any spend

Mould Rug Cleaning

The grey shadow that appears underneath a rug lying flat on tile, and the musty line along a wall that never gets airflow behind the lounge.

Growth is a damp problem first and a cleaning problem second. A treated bath takes out the colony and the residue it fed on, the rinse carries the spores off, and the last stage is the one that matters: sealed new homes make finishing the dry properly count for more here than almost anywhere.

  • Underside growth dealt with
  • Antimicrobial bath and rinse
  • Dried out fully, not partly

Rug Moth Treatment

Moth larvae want wool, darkness and stillness. A rug that has sat under the same lounge suite since the house was handed over supplies all three.

It happens on the hidden face, so the top still looks respectable while a patch quietly goes. One treated cycle covers eggs and larvae. The bath then takes out everything they left behind, and you see the real loss before the rug travels, with a plain view on repair. The lounge suite that arrived with the house is the usual site.

  • Eggs and larvae both covered
  • The weave emptied out
  • Loss shown, repair explained

Stain Protection

A clear finish goes on while the rug is still on the bench, so the next spill sits up on the surface for a few seconds instead of dropping through.

Those few seconds are the whole product. On a rug that is the only soft thing in an open plan living space, they are worth having. The colour does not change, the pile does not feel different, and a knocked glass turns into a job for a tea towel.

  • Applied while still on the bench
  • Colour and feel unchanged
  • Turns a spill into a wipe

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Motorway the whole way

Our Brisbane office, and where Spring Mountain rugs are washed

Our Brisbane office

Premier Rug Cleaning and Washing - BrisbaneLevel 1, Suite 475/241 Adelaide St
Brisbane City QLD 4000

1800 655 949

Adelaide Street is where enquiries and accounts are handled for the Brisbane region. The washing is done at Yatala and nowhere else.

Where your rug actually goes

Collected in Spring Mountain, washed at YatalaThe rolled rug leaves your door with our driver and is hand washed in full immersion at Unit 9/38 Computer Rd, Yatala QLD 4207.
Forty to forty-five minutes eastCentenary Motorway to the Logan Motorway, east to the M1, then one exit to Computer Road, about 45 kilometres each way.

You never make that trip. Spring Mountain sits on our scheduled corridor run, collection and return ride along with the job, and your window is confirmed once the day is locked in.

Three Spring Mountain stories

An empty census, a school built early, and the ridge out the back

A suburb that arrived almost entirely within one decade.

The suburb the census could not see

In 2016 the count found almost nobody here. Five years later, 6,085 people.

New suburbs turn into rug suburbs about two years in, when the first pile flattens and the first accident happens. That is usually when we meet a Spring Mountain household.

Spring Mountain State School

It opened in 2019 with 55 children and room for many times that.

Building ahead of demand is good scheduling, and scheduling is most of our trade too. A booked run, a rolled rug at the door, and the piece back about a week later.

The conservation estate over the back fence

More than 2,500 hectares of protected ridge country begins where the streets stop.

Backing onto 2,500 hectares of bush means dust, seeds and the outdoors arriving indoors every day. A full wash puts the rug back where it started.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Spring Mountain

Rated 4.9 ★ from 8 customersaround Spring Mountain, collected directly from our customers after every clean.

on 25 Apr 2024
A fresh synthetic rug after the pet accident in Spring Mountain
Sending the synthetic rug away from Spring Mountain felt easier than trying to clean it myself. The pet stains were the main worry, and they flushed the smell out instead of just masking it. I liked that the result looked clean without being overdone. The Spring Mountain pickup was handled well.
Emma Johnston
from Spring Mountain
on 07 Apr 2026
No colour run in Spring Mountain
We had put off cleaning the Afghan rug because we were worried about the fibres. It came back cleaner while still looking like the same old rug. The clean was enough to make us stop talking about replacing it.
Victoria Perry
from Spring Mountain
on 17 Apr 2024
Easy pickup for our wool rug in Spring Mountain
Our lounge felt a bit stale because of the wool rug. After the full wash it felt fresher underfoot and no longer had that old-room smell. The Spring Mountain pickup was handled well.
Rebecca Morgan
from Spring Mountain
on 19 Sep 2024
Easy pickup for our shag rug in Spring Mountain
The Spring Mountain pickup made it realistic to finally clean the shaggy rug. The colours look clearer, the room feels cleaner, and the service was simple from booking to return. The Spring Mountain pickup was handled well.
Nina Graham
from Spring Mountain
on 28 Sep 2025
Rug sits flatter now in Spring Mountain
I wanted advice on keeping the Scandi rug cleaner without making it feel coated. It gives us a bit more confidence with everyday spills. I liked that it came back ready to put straight down.
Gemma Henderson
from Spring Mountain
on 03 Jan 2022
Easy pickup for our machine-made rug in Spring Mountain
I booked after a friend mentioned Premier, mostly because the machine-made rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the hallway.
Sarah Reynolds
from Spring Mountain
on 25 Apr 2026
Easy pickup for our jute rug in Spring Mountain
I had tried spot cleaning the jute rug and made one mark stand out even more. Premier evened it out and the rug looks much easier to live with. The Spring Mountain pickup was handled well.
Claire Porter
from Spring Mountain
on 01 Feb 2022
Clean again after pets in Spring Mountain
They explained the odour treatment and collected it from Spring Mountain. The shaggy rug had been rolled up after a pet issue because we could not use it in the lounge. It is back under the coffee table instead of sitting in the garage. The turnaround was a touch slower than planned, but the rug came back clean and dry.
Bree Phillips
from Spring Mountain
All customers

These streets first, then everywhere else

The cards above were left by Spring Mountain households. The wider count covers every region our vans reach.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The corridor day

Collected on the same run as Spring Mountain

One scheduled day reaches all of these addresses.

Good to know

Spring Mountain questions, answered plainly

How much does rug cleaning in Spring Mountain cost?

Nobody can, not without seeing it. Size, fibre and condition set the figure between them, and it is settled on the bench before any water. Pickup and delivery ride along with the corridor run. If a piece is not worth the money, that gets said at the inspection rather than after the work.

Our rug has never been professionally cleaned. Is that a problem?

It is the most common job we take from this suburb and it is not a problem at all. A first wash simply has more to remove, particularly builders' dust in the newer streets, which is abrasive and sits at the base of the pile. The rug is assessed carefully before anything starts and you hear exactly what to expect.

Can a rug come back faster than the standard week?

Yes. Seven days door to door is the usual, and 48-hour express handling can be arranged at additional cost when a moving date will not shift. Either version finishes in the drying room, and nothing leaves it damp.

The puppy urinated on our new wool rug. Can the smell actually be removed?

Yes. The urine is not on the rug, it is in it, sitting in the foundation under the pile. That is why a spray quietens things for a fortnight and no longer. A full bath flushes the salts out through the base, an enzyme stage takes apart what makes the smell, and the rug is dried out entirely, so the next humid week finds nothing to work with.

Do you also collect from Springfield Central, Springfield Lakes and Springfield?

Yes. Springfield Central, Springfield Lakes and Springfield sit on the same corridor day, along with Augustine Heights, Camira, Bellbird Park and the Ripley side. Neighbours often send rugs on one booking. Every piece after the first is $20 off, so a shared collection is worth a message down the street.

The rug looks flat rather than dirty. Is a wash worth the money?

Usually yes, and when it is not we say so. Flatness on a rug over tile is generally compacted grit sitting through the pile rather than worn fibre, and the colour underneath is intact. Immersion lifts the load out of the foundation and the pile stands back up when it dries.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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