Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Where Breakfast Creek meets the river

Rug Cleaning
Newstead:
New Suburb,
Old Rule

Newstead's apartments are barely a decade old, but their rugs already hold years of sealed-building damp and fine city dust. We collect them rolled from lobby or door, wash them in full immersion at Yatala and return them properly dry.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Newstead rides the peninsula run with Teneriffe and New Farm
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
No-hassle pickup & deliveryNo-hassle
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
New rugs, old-school washing

One clear figure for the rug the room is built on

The form takes a minute, the driver arrives with the weekly peninsula run, and the price is fixed piece by piece at inspection. Viscose and blended rugs get particular scrutiny, because knowing when a fibre needs gentler handling is most of the job.

Free pickup and deliveryThe peninsula run reaches every Newstead lobby weekly, free
Inspected and quoted firstFibre identified and the figure fixed before collection
Hand washed, never machine scrubbedImmersion for wool, honest low-moisture care for viscose
$20 off every extra rugApartment neighbours can combine rugs and both save
48 hour re-wash guarantee48 hours after redelivery to raise anything, fixed on us
What happens next
  1. 1
    The driver collects the rolled rugConcierge noted on the form, the rolled rug handed over
  2. 2
    Inspection and an honest quoteConstruction checked, one figure agreed, nothing vague
  3. 3
    Hand washed at YatalaWashed or low-moisture cleaned to suit, at Yatala
  4. 4
    Home again in about 7 daysBack through the lobby in about a week, completely dry
The free door-to-door pickup made a bigger difference than I expected in Newstead. Premier collected our machine-made rug, kept the quote clear and brought it back less dusty.
Bianca ChenNewstead
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
Industrial flats, immaculate floors

Rug Washing Newstead's Hard-Floor Apartments Rely On

A rebuilt suburb furnished from scratch

Newstead's housing is overwhelmingly new and vertical: architect-designed apartment buildings and warehouse-style conversions with hard floors throughout, engineered timber, polished concrete and tile. Rugs supply the softness in every one of them, usually bought new and sized to the room.

Wool, viscose blends and designer pieces cannot go near a domestic machine, and no balcony is big enough to dry one on.

Sealed buildings, settled moisture

The suburb sits on low river flats at the creek mouth, so the air is humid with nowhere to drain, and apartment living adds its own trap: sealed buildings, air conditioning cycles and rugs that never see direct sun. Moisture and fine city dust settle into the pile unnoticed. Our immersion wash at Yatala strips both out, and complete drying at the facility does what no apartment can.

Keep the best, wash it properly

Newstead kept its gasometer frame and its 1846 house when it rebuilt everything around them, and the logic applies underfoot. A good rug is kept going, not replaced, and keeping it going means honest handling: wool takes the full bath, viscose and blends take low-moisture care after testing, and a piece that will not survive its own wash is refused with an explanation rather than risked. That is the old rule the new suburb gets from us.

NewsteadNew FarmTeneriffeFortitude Valley
Every service behind the lobby door

Twelve services for a suburb furnished this decade

Wool, viscose and designer pieces from the towers and conversions, each matched to the method it can safely take.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Newstead

Cleaning for the new rugs anchoring hard-floored apartments across the rebuilt flats.

Most Newstead rugs are young, chosen and already carrying city dust. The driver collects them rolled from the lobby on the weekly peninsula run and returns them finished and dry.

  • Young rugs kept young
  • Lobby collection routine
  • Returned finished and dry

Rug Washing Newstead

Full immersion for the wool pieces, the reset no sealed building can perform.

Conditioned air hides what wool is banking. The bath at Yatala strips moisture, dust and odour from the fibre and the controlled dry returns the rug genuinely dry through the foundation.

  • What the aircon hides
  • Stripped to the fibre
  • Genuinely dry throughout
Most popular

Stain Removal

Pale designer weaves and espresso are neighbours in every Newstead floor plan.

Marks are identified before treatment and chemistry is chosen to suit the fibre. The prognosis comes first, honestly, then the careful work.

  • Espresso meets its match
  • Chemistry chosen to suit
  • Prognosis before payment

Pet Stain and Odour

Apartment pets live close to their rugs, and accidents concentrate fast in sealed air.

The air conditioning recirculates whatever the foundation is holding, indefinitely. Wash the residue out at its origin and the cycle simply stops.

  • Sealed-air cycle broken
  • Removed at the source
  • The apartment resets

Odour Removal

A stale living room in a new building is nearly always a rug holding its history.

The wash takes out everything the fibre has gathered since the building opened, and the dry finishes the job. The room smells like a new build again the day the rug returns.

  • History stripped out
  • Nothing left behind
  • New-build neutral again

Rug Spot Cleaning

One incident on one corner deserves a proportionate quote, and gets one.

Spot treatment keeps cost and turnaround small when the rest of the rug is sound. If more is due, you hear why first and choose freely.

  • Proportion guaranteed
  • Small when possible
  • You choose freely

Rug Steam Cleaning

Hardy synthetics from studies and second bedrooms respond quickly to steam.

Steam extraction clears surface grime efficiently from durable fibres. The assessment keeps gentler and deeper methods for the pieces that need them.

  • Efficient on synthetics
  • Assessment leads method
  • Deeper care preserved

Rug Dry Cleaning

Viscose and bamboo silk rule Newstead showrooms and cannot survive a bath.

This is the suburb's signature fibre problem and our daily work: testing first, then gentle cleaning matched to what the blend tolerates, with every compromise stated plainly.

  • The signature local fibre
  • Tested before touched
  • Trade-offs made plain

Water Damage Restoration

A failed washer hose or a blown-in storm soaks a rug faster than it dries.

Wet wool is a countdown. Collected promptly it dries under control, gets washed at the right point in the process, and mould never enters the conversation.

  • Faster than it dries
  • Order denies mould
  • Quick collection counts

Mould Rug Cleaning

Storage cages and rarely used apartments grow mould where nobody looks.

New growth leaves no trace after the bath. Growth that has settled in gets an unsentimental recovery scope, and the rescue only proceeds if the odds deserve it.

  • Where nobody looks
  • Early growth removed
  • Frank rescue scope

Rug Moth Treatment

Wool stored in a basement cage sits undisturbed, which is all moths require.

A single immersion clears the colony completely, whatever its stage. You will know exactly what has been eaten, and the cage gets rules that stop a repeat.

  • Undisturbed no longer
  • Every stage removed
  • The cage reformed

Stain Protection

A protectant coat suits pale new rugs whose first accident is still ahead.

New rugs deserve their protection early. The coat is undetectable on the pile and makes the inevitable first spill a blot you catch rather than a mark you keep.

  • For the first accident
  • Invisible underfoot
  • A blot, not a mark

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Breakfast Creek Road to the M1

The run from the flats to the facility

Our Brisbane office

Premier Rug Cleaning and Washing - BrisbaneLevel 1, Suite 475/241 Adelaide St
Brisbane City QLD 4000

1800 655 949

Adelaide Street runs the bookings and the accounts. The washing floor is at Yatala, and no rug of ours is cleaned anywhere else.

Where your rug is washed

One wash floor takes every rugEvery rug we collect is hand washed in full immersion at Unit 9/38 Computer Rd, Yatala QLD 4207 - the only facility we use.
Kept, reused, replayed

Three pieces of Newstead worth keeping

Brisbane's oldest house, a gasometer turned plaza and a hangar turned concert hall.

Newstead House

Brisbane's oldest surviving home, on its riverside rise since 1846.

The oldest house in Brisbane is proof that good things survive when they are maintained on schedule. A quality wool rug works the same way, and a proper wash every year or two is its maintenance schedule.

Gasworks Plaza

The retail precinct built around the skeleton of Brisbane's heritage gasometer.

Newstead kept the best of its past and rebuilt around it. That is our philosophy on rugs: keep the good ones going with a hand wash at Yatala rather than replacing them.

The Triffid

The live music room inside a World War Two aircraft hangar on Stratton Street.

A hangar became one of the country's best-sounding rooms because someone saw what the structure could do. Seeing what a tired rug can become after immersion washing is the same skill, and we have practised it for 29 years.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Newstead

Rated 4.9 from 8 customersaround Newstead, collected directly from our customers after every clean.

on 11 Dec 2025
A practical clean for our shag rug in Newstead
I did not want to risk a home clean on the shaggy rug. The shaggy rug came back fresher, softer and ready to use again in the nursery. I liked that the result looked clean without being overdone. I liked that the advice was honest before the work started.
Emma Morris
from Newstead
on 28 Apr 2022
Easy pickup for our Turkish rug in Newstead
Our dog had one accident on the Turkish rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. The Newstead pickup was handled well.
Sarah Clarke
from Newstead
on 12 Nov 2024
Soft and fresh again in Newstead
I did not want to risk washing the lambskin rug at home and ruining the texture. They collected it from Newstead and treated it gently. It still has its natural look, just cleaner.
Dylan Hall
from Newstead
on 14 Dec 2021
Easy pickup for our machine-made rug in Newstead
The free door-to-door pickup made a bigger difference than I expected in Newstead. Premier collected our machine-made rug, kept the quote clear and brought it back less dusty.
Bianca Chen
from Newstead
on 21 Mar 2025
Easy pickup for our wool rug in Newstead
Our entry felt a bit stale because of the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. We are in Newstead, so having it collected made the job much easier.
Lauren Hart
from Newstead
on 25 Sep 2021
Old stains are much less obvious in Newstead
The set-in marks on our sheepskin rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. The Newstead pickup was handled well.
Rebecca Clarke
from Newstead
on 06 Aug 2025
Traffic marks lifted in Newstead
The lounge rug looked fine from a distance, but dust under the rug was obvious when the light hit it. They checked the fibre and backing before giving it the deeper clean. It was one of those jobs I should have organised sooner. The traffic areas are lighter, but it still looks like our rug. It helped that pickup and delivery were included in the conversation from the start.
Jaya McLean
from Newstead
on 08 Dec 2020
Helpful moth advice
With kids using the study every day, I wanted the rug practical again. I noticed possible moth activity on our Indian rug and wanted it checked before it spread. It gave us confidence to keep using the rug. The turnaround was a touch slower than planned, but the rug came back clean and dry.
Paige Miller
from Newstead
All customers

Beyond the gasometer, the wider count

Newstead's reviews sit above. Below, the figures from every region on our runs.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
Along the peninsula run

Nearby suburb pages on this loop

The neighbours our Newstead truck also serves.

Good to know

What Newstead asks first

My rug is viscose and other cleaners refuse it. Do you?

No, but we handle it differently. Viscose weakens when wet, so it gets low-moisture cleaning rather than full immersion, and we explain the trade-offs before you commit. If a piece cannot be cleaned safely at all, you hear that first.

What does pickup look like in a Newstead tower?

Roll the rug, note the building and any concierge arrangement on the form, and the driver manages the lobby, the lift and the handover on the weekly run. Return works the same way in reverse.

How is a Newstead rug priced?

Per rug: size, fibre, condition. The driver locks the figure at inspection, collection and redelivery are included, and each additional rug in the booking is $20 less.

Can one booking cover Teneriffe or New Farm addresses too?

Yes. The three suburbs share the peninsula run, so rugs from an office in Teneriffe and a home in Newstead can travel on the same truck.

The rug is new and expensive. What protects it in your care?

Twenty-nine years of process: dye testing, fibre-matched washing, controlled drying and the 48-hour re-wash guarantee after return. If anything concerns you inside that window, the rug goes back on the wash floor free.

Urine on a viscose blend rug in a sealed apartment. What are the options?

Honest ones only. Urine residue sits in the foundation and recirculates through conditioned air, so it must be removed at the source, but viscose cannot take the full immersion that removal normally uses. The answer is testing first: where the blend allows, careful low-moisture source treatment does the work, and where it cannot, we tell you plainly what is achievable and what the rug's limits are before you spend anything.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified 48-hour re-wash guarantee
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