Free Pickup & DeliveryAcross SE QLD & Northern NSW IICRC CertifiedSpecialist rug care
29 Years ExperienceRug cleaning only
4.9 Customer Rated10,413 reviews
1800 655 949Call us today
Mon - Fri8:30 AM - 4:30 PM

Lobby pickups, booked windows, no yard needed

Rug Cleaning Broadbeach
without a Yard to
Dry It In

In an apartment there is nowhere to wash a rug and nowhere to dry one, which is the whole reason this service exists. The driver meets you in the lobby, the rug is hand washed at our Yatala facility, and it comes back inside about 7 days, dry through.

  • Safe for delicate and handmade rugs
  • 48-hour express service available at additional cost
  • Free lobby to lobby pickup and delivery
Thousands of Brisbane rugs washed29 years of rug care

Reveal the Clean

Watch it clean automatically, then take control.

A naturally soiled Persian rug ready for specialist cleaning
Watch it clean, then move your mouse to take over
29Years of
experience
IICRC certifiedExpert care
for your rugs
Free pickup & deliveryFree
pickup & delivery
Licensed and insuredTrusted, licensed
and insured experts
7Day standard
turnaround
Guaranteed satisfactionGuaranteed
satisfaction
See it for yourself

Watch your rug's full journey

From your front door to our Yatala facility and safely back again. This is the real process, not a quick spray.

01
Free pickupWe collect the heavy rug from your door at no charge.
02
Facility immersion washDusted, washed and scrubbed under control, never in a van.
03
Controlled dryingProper airflow so moisture is never trapped or left damp.
04
Returned freshDelivered back to your door, clean and fully dry.
Priced before it is washed

One clear figure for apartment rugs

Managers and owners both need certainty on the date and the price. The rug is inspected, the figure is set once, and the return day is committed to.

Free pickup and deliveryLobby to lobby, no lift wrangling for you
Inspected before quotingFibre, dye and condition read before any figure
Hand washed at our own facilityFull immersion at Yatala, never a rotary machine
$20 off every extra rugWhole apartment collected on one visit
free re-wash guaranteeNot right on arrival, it goes straight back in
What happens next
  1. 1
    The driver meets you downstairsRolled rug taken from the lobby or the door
  2. 2
    Inspected, then quoted onceCondition read before the figure is set
  3. 3
    Hand washed at YatalaFull immersion, then a controlled dry
  4. 4
    Back inside about 7 daysReturned to the same lobby, dry through
Local team, real people29 years of rug careIICRC certifiedOur own team, start to finish

Get an honest assessment

No obligation · free pickup & delivery · we reply next business day

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
Surveyed in 1934

Rug washing Broadbeach, where nobody has a yard

Towers, walk ups and a hard floor under everything

Broadbeach is 1.4 compact square kilometres of beachfront and dining streets, holding 6,786 residents at the 2021 census with a median age well above the national figure. That last detail matters more than it looks. This is a suburb of owners as much as visitors: beachfront towers and mid rise blocks with designer rugs on hard floors, a core of long term owner occupiers in the older walk ups and townhouses behind the restaurants, and holiday lets in between that need a dependable turnaround between bookings. What every one of those homes has in common is the absence of the things a rug wash normally assumes. No yard, no lawn, no clothesline, no space to lay two by three metres of wet wool anywhere at all. Lift access everywhere and a body corporate to work around. That is the practical problem this service was built to solve.

There is nowhere in an apartment to dry a rug properly, which is exactly why we take it away to do it.

Salt from the breeze, sand from the beach, neither on the surface

Broadbeach rugs live with the surf a street away, and they take on two loads that nothing in a cupboard can remove. Onshore breeze carries salt into balcony apartments and it settles into the base of the pile, where the crystals cut at wool fibres every time somebody walks across. Beach sand walks in on feet and towels and sinks below the surface, grinding from underneath in the same way. On top of both, summer humidity keeps fibres faintly damp for months at a stretch, which is what turns ordinary soil into a smell. All three problems live at foundation level, which is precisely where a vacuum stops and where a hired steam machine on a tiled apartment floor never gets to. Immersion washing takes salt, sand and spores out in one process, and the rug is dried completely before it comes back up the lift.

How a rug actually leaves a Broadbeach building

The logistics are the service, so here is how they work. You book by form, we confirm a collection day on the central Gold Coast loop, and the driver meets you at the lobby rather than expecting you to carry anything down. The rug is rolled there and goes into the van. From Broadbeach it is about 45 kilometres to our wash floor, usually 35 to 40 minutes up the M1, and the return trip runs the same way once the rug is dry all the way through rather than nearly. Standard turnaround is about 7 days door to door, and where a booking calendar genuinely will not allow that, a 48 hour express service is available at additional cost. Body corporate buildings, loading zones and booked lift times are ordinary work for us, not an exception we charge extra to accommodate.

BroadbeachBroadbeach WatersMermaid BeachSurfers Paradiseand the tower streets between them
The full list for 4218

Salt and sand, washed out properly

Beachfront towers, mid rise blocks, the older walk ups behind the dining streets. Different buildings, one collection routine and one method.

29 years rug-onlyIICRC certifiedYatala wash facility

Showing all 12 services

Rug Cleaning Broadbeach

Designer and wool pieces from the towers, taken rolled at the lobby and bathed whole at Yatala. Sand comes out of the base first, then the piece is washed by hand and laid flat to dry under cover.

Beach apartment rugs carry two things a vacuum cannot reach. Sand sinks below the pile surface and grinds at the fibre underfoot, and salt arrives on the breeze and stays in the base. Both live at foundation level, so the whole rug has to go under to shift them.

  • Met at the lobby, rolled
  • One firm figure at inspection
  • Sand and salt actually gone

Rug Washing Broadbeach

Immersion washing for the fibres that fill a Broadbeach apartment: wool, silk and viscose on hard floors, plus the hardwearing pieces in holiday let living rooms.

There is no practical way to wash a rug in an apartment and no way at all to dry one there. A wet rug on a balcony in February will still be damp on Friday and smelling of it by Sunday. Everything goes to the wash floor instead and comes back dried under control.

  • No balcony drying required
  • Correct pH for each fibre
  • Dried under cover, completely
Most popular

Stain Removal

Wine on the good rug after a long lunch, sunscreen walked in from the beach, coffee from a guest who did not mention it. Every mark is identified before treatment.

Guess at the chemistry and a stain becomes permanent, sometimes taking the colour with it. We swab first and treat second, then tell you which marks will disappear and which will only lighten. For a managed apartment that answer matters before the next booking, not after.

  • Swabbed before treating
  • Fibre sets the method
  • You hear the real outcome

Pet Stain and Odour

Apartment dogs and the occasional guest pet. Urine passes through the pile into the backing, where a spray from the cupboard cannot follow it.

In a sealed apartment a covered smell has nowhere to disperse, so it comes back within a fortnight every time. Submerging the rug takes urine residue out of the foundation, an enzyme step clears the fibre, and the piece dries right out. Managers rely on that holding through a whole booking season.

  • Reached in the backing
  • Enzymes neutralise the source
  • Nothing left to revive

Odour Removal

The flat, closed up note an apartment rug develops between bookings, when the sliders stay shut and the air conditioning has been off for a week.

A sealed apartment concentrates whatever the rug holds, and what it holds is sitting in the foundation rather than on the face. Perfume simply lies on top of it. A full bath dissolves the material out and the rinse takes it away, so the room reads clean the moment somebody opens the door.

  • Removed, not perfumed over
  • Dissolved out of the base
  • Room ready on arrival

Rug Spot Cleaning

Between bookings there is rarely a spare week, and a lone mark on an otherwise clean rug can often be handled without the piece leaving the building.

Restraint is what makes it work. Rubbing at a spot spreads it and flattens the pile around it, and viscose in particular does not forgive the attempt. Where local treatment will not do it safely, you get the honest picture and the full wash decision is yours.

  • Keeps a small job small
  • Dye tested before anything
  • Straight talk on the limits

Rug Steam Cleaning

Hot water extraction for the machine made rugs that do the heavy lifting: hallway runners, the piece inside the entry, holiday let living room rugs.

Steam suits machine made construction, refreshes it fast, and has no business anywhere near a hand knotted rug. In a building holding both, the assessment decides piece by piece and you get the reasoning. We are not going to talk you into the larger job. The construction of the rug settles the method, every single time.

  • Right for machine mades
  • Quick between bookings
  • Never on the fine pieces

Rug Dry Cleaning

Compound cleaning for pieces that cannot be submerged: a dye that shifts on the swab, or a foundation that has gone fragile with age.

Colour on the swab settles it and the rug never goes near water. Compounds then work the piece in sections, slowly, with nothing forced and no shortcuts taken. Only a handful of rugs a year take this route, and in a tower full of imported pieces, that option earns its place.

  • For dye risk and fragility
  • Worked in careful sections
  • Chosen on test results

Water Damage Restoration

Apartment water damage usually arrives from above or from a failed hose, and by the time anyone notices the rug it has been wet for a while.

Call the same day and say what soaked it, including whether it sat under furniture. Nothing goes in the bath while a piece is saturated. Stabilising comes first, then drying, then the wash. In a building, moving quickly also limits how far the damp gets into the slab.

  • Ring us the same day
  • Dried first, washed after
  • Verdict before you commit

Mould Rug Cleaning

The grey bloom that appears on a rug left in a closed apartment through summer, and the musty band under a lounge that never moves.

The colony is only half of it. The other half is the closed up humidity feeding it, which a beachfront apartment supplies generously. A treated bath takes out the growth along with the material it lived on, and the drying stage removes the conditions that let it start.

  • Removed at its source
  • Antimicrobial wash and rinse
  • Dried so it stays away

Rug Moth Treatment

Moth grubs work the parts of a wool rug that never move, under the lounge and along the wall, and holiday apartments give them long undisturbed stretches.

Holiday apartments give moth grubs long undisturbed runs, which is why the damage here is usually well advanced. A treated bath finishes every stage in one cycle, and the shed material rinses away with it. The loss is pointed out before the rug goes back, with advice for rooms that stay shut.

  • All stages ended together
  • Debris rinsed clean out
  • Advice for closed rooms

Stain Protection

A protective finish is put on at the end of the wash. It does one thing: it holds a spill up on the pile for a few seconds longer than the rug would.

Nothing about the look or the feel changes, and guests will never know it is on there. In a let where the next arrival is on Saturday and nobody is watching the floor, those few seconds are frequently the difference between a wipe and a claim.

  • Applied as the wash ends
  • Look and feel unchanged
  • Useful between bookings

Not sure what your rug needs?

Tell us what happened or book a free pickup. We’ll tell you honestly what your rug needs, and what it doesn’t.

Get an honest assessment
Motorway up, beach exit down

Our Gold Coast office, and where Broadbeach rugs are washed

Our Gold Coast office

Premier Rug Cleaning and Washing - Gold CoastUnit 9/38 Computer Rd
Yatala QLD 4207

(07) 5500 2863

Our Gold Coast listing is at Yatala. Unusually for an office address, it is also the building the rugs are washed in, so nothing about the arrangement is a front counter somewhere else.

Where a Broadbeach rug goes

Collected at the lobby, washed at YatalaRolled downstairs and loaded into the van, the rug is washed by hand in a full immersion bath at Unit 9/38 Computer Rd, Yatala QLD 4207.
Thirty five to forty minutes up the M1Out through the Nerang or Bundall exits and north to Computer Road, about 45 kilometres in each direction.

Broadbeach is a standard stop on our central Gold Coast loop, so the van is already at the beach end that day and both trips are included.

Three Broadbeach stories

A surveyed township, a hotel that changed everything, and an events hall

A suburb drawn on paper in 1934, then built by the holiday trade.

The township the State surveyed

Broadbeach was laid out by the Queensland Government in 1934, name and all.

A suburb planned on paper became a suburb of apartments, and apartments are where our pickup service earns its keep: rolled rug, lift, lobby, done.

Lennons and the resort decade

The 1955 to 1956 hotel that turned a quiet beach township into a destination.

Hotels taught Broadbeach that presentation is a discipline. Holiday let managers here work to the same rule, and our one week turnaround with free pickup keeps their rugs part of it.

The Gold Coast Convention and Exhibition Centre

The city's big events building, open at Broadbeach since 2004.

Event district apartments work hard between bookings. We collect rugs from these towers on a scheduled run, and they come back clean, dry and ready for the next arrival.

The Premier Method

7 careful stages, all 15 steps

No shortcuts and no guessing. Your rug moves through the same specialist system every time, from your front door and safely back again.

Starts at your front door
1
Stage 1 of 7CollectWe come to you, both ways
1Free pickup from your doorstep at no charge. We'll confirm your pickup window once the day's run is scheduled
2Your rug is transported safely to our dedicated Yatala facility
2
Stage 2 of 7Inspect & assessIdentify the rug and plan the clean
3An IICRC-certified technician identifies the fibre and construction, checks for damage and tests the dyes for colour-fastness, then gives you an honest assessment up front
3
Stage 3 of 7PrepareLift the dry soil before any water
4The dry soil and grit that ordinary vacuuming can never reach is dusted out first
5Stains and traffic lanes are pre-treated with fibre-safe, non-toxic solutions
4
Stage 4 of 7WashThe deep immersion clean
6Gently hand-washed by full immersion in a controlled bath
7Light rotary agitation lifts years of ground-in grime from the pile
8The dirty water and loosened soil are drawn fully back out
9Rinsed under control for a low-residue, family-safe finish
5
Stage 5 of 7DryControlled, even and fully dry
10Spun in a specialist centrifuge to remove most of the moisture quickly
11Dried evenly in our airflow-controlled room, so it is never left damp or musty
6
Stage 6 of 7Finish & inspectGroomed, checked and protected
12The pile is groomed back to its original direction and feel
13A final quality check is made against the pre-wash assessment
14Optional fibre protection is applied to help resist future spills
7
Stage 7 of 7DeliverThe final mile, back to you
15Delivered back to your door fresh, fully dry and ready to walk on. Delivery time confirmed once your run is scheduled
Ends back on your floor, fresh and fully dry

Standard turnaround 7 days door to door, or 48-hour service on request at an additional cost.

What locals say

What customers say about Broadbeach

Rated 4.9 ★ from 11 customersaround Broadbeach, collected directly from our customers after every clean.

on 27 Apr 2025
Our woven rug feels usable again in Broadbeach
The woven rug from our Broadbeach home needed proper attention. The pet stains were the main worry, and they flushed the smell out instead of just masking it. I liked that the result looked clean without being overdone.
Bridget Murray
from Broadbeach
on 08 Jul 2021
The rug was collected without fuss for our Afghan rug
Our hallway felt a bit stale because of the Afghan rug. The team explained the wash, took the Afghan rug away to the facility and returned it with the colours looking clearer. The communication made the whole thing feel simple.
Jade Williams
from Broadbeach
on 19 Dec 2022
A better machine-made rug after family-safe clean in Broadbeach
We wanted a non-toxic, chemical-free clean because the kids and dog are always on the machine-made rug. It came back fresh with no harsh smell.
Samantha Byrne
from Broadbeach
on 23 Nov 2020
The rug was collected without fuss for our cowhide rug
Our cowhide rug looks cleaner and feels better underfoot. The pickup from Broadbeach was straightforward, and the whole process was easy.
Patrick Pham
from Broadbeach
on 03 Oct 2025
The heavy rug was easy to sort in Broadbeach
Sending the shaggy rug away from Broadbeach felt easier than trying to clean it myself. The pickup from Broadbeach was straightforward, and the whole process was easy.
Fiona Lewis
from Broadbeach
on 27 Apr 2024
The lounge feels fresher now in Broadbeach
I did not realise how much dust was sitting in the lounge rug until it came back. The pile feels revived and the room looks fresher.
Nathan Brown
from Broadbeach
on 09 Nov 2023
Old stains sorted for our lounge rug in Broadbeach
The set-in marks on our lounge rug had made the colours look dull. They did not promise miracles, but the stains lifted well and the pattern looks vivid again. The Broadbeach pickup was handled well.
Melissa Hudson
from Broadbeach
on 14 Jul 2025
A solid result for an everyday rug
I wanted the woven rug handled carefully, not rushed through. The red wine stain was the whole reason we booked, and it has lifted far better than anything I tried at home.
Eloise Edwards
from Broadbeach
on 05 Feb 2024
Helpful collection for a heavy rug in Broadbeach
This was one of those jobs I kept delaying, mostly because the Oriental rug was too awkward to fit in the car. Pickup and delivery were included, and it came back ready for the entry. Collection from Broadbeach was simple.
William Campbell
from Broadbeach
on 29 Jan 2026
Collected without us hauling the rug for our hand-knotted rug
Sending the hand-knotted rug away from Broadbeach felt easier than trying to clean it myself. The hand-knotted rug looks fresh again and the process felt organised from start to finish.
Tara Collins
from Broadbeach
on 08 Jul 2024
Easy service without moving the rug in Broadbeach
A normal vacuum was not doing enough for the wool rug. After the full wash it felt cleaner underfoot and no longer had that old-room smell. We are in Broadbeach, so having it collected made the job much easier.
Henry White
from Broadbeach
All customers

Broadbeach first, then the whole book

The cards above came from Broadbeach addresses. The wider figure counts every region our vans reach.

4.9 from 10,413 customer reviews collected by our review system across South East QLD and Northern NSW
on 02 Jun 2022
Easy pickup for our synthetic rug in Beachmere
I was expecting a distance charge because we are in Beachmere, but there was no surprise fee. The synthetic rug was collected and returned clean without us having to move it ourselves.
Rebecca Sharp
from Beachmere
on 16 Jan 2022
Mould issue handled in Fernvale
The room felt stale because of the damp smell in the jute rug. I liked that they talked about drying as much as cleaning. We were comfortable putting it back down straight away. I was glad we did not have to replace it.
Drew Reynolds
from Fernvale
on 04 May 2026
A fresh woven rug after the pet accident in Kearneys Spring
Our dog had one accident on the woven rug, but it was enough to make the whole room smell off. Premier treated it properly and the odour is gone. We are in Kearneys Spring, so having it collected made the job much easier. I liked that the advice was honest before the work started.
Ashleigh Foster
from Kearneys Spring
on 15 Jun 2021
It came back properly dry for our Oriental rug
The water damage had left the Oriental rug smelling damp. It came back properly dry, with the edge sitting much flatter than before.
Alicia Tran
from Bangalow
on 10 Oct 2024
Handled with care in Newmarket
I was mainly worried about the fibres, not just the general age. The colours look a little brighter, and the rug feels cared for.
Cameron Lee
from Newmarket
on 14 May 2022
Musty smell gone in Jondaryan
Our large area rug had been against a damp wall and started smelling musty. They collected it from Jondaryan and explained the mould cleaning process clearly. A couple of faint marks remain, but the rug feels much healthier.
Phoebe Nicholson
from Jondaryan
on 01 Feb 2025
Puppy smell gone for our Chinese wool rug
The Chinese wool rug had been rolled up after a pet accident because we could not use it in the lounge. The odour is gone so we are happy using it again. It was a sensible result for a rug that gets real use.
Alana Pearce
from North Toowoomba
on 11 Feb 2021
Glad we finally booked the clean in Toowong
I booked from Toowong because the shaggy rug was overdue. The shaggy rug came back fresher, softer and ready to use again in the hallway. I would use them again without overthinking it.
Grace Kelly
from Toowong
on 05 Oct 2021
Off-site clean helped in Nathan
After a few years in the main room, the Oriental rug needed a proper wash rather than another quick vacuum. The collection made sense because the rug was too bulky for my car. It came back dry, clean and ready to put straight down. That small change made the room feel cleaner overall.
Alicia Green
from Nathan
on 12 Mar 2022
Good help with old stains in St Lucia
The Moroccan rug had reached the point where spot cleaning was not enough. The old stains are much softer now, and the colours look cleaner in daylight. It was an easy result to be happy with. The St Lucia pickup was handled well.
Shannon Black
from St Lucia
on 11 Jun 2021
Untidy fringe handled properly in Yeronga
The fringe on the designer rug already looked fragile, so I appreciated the careful handling. It came back clean, tidy and not pulled out of shape.
Eliza Sullivan
from Yeronga
on 28 Sep 2024
Easy pickup for our wool rug in Maroochy River
I was careful about who I trusted with the wool rug. It was collected, immersion-washed at the Yatala facility and returned fresh, dry and easy to lay back down. The Maroochy River pickup was handled well.
Harry Kelly
from Maroochy River
Before and after

See our results

Real rugs from real jobs. Drag the slider on each rug to compare how it arrived with how it went home.

Before After Hooked floral rug with a red stain across the blossom pattern, before cleaningSame hooked floral rug section after cleaning, stain removed
Before After Persian medallion rug corner with a dark stain through the border, before cleaningPersian medallion rug corner after cleaning, no stain visible
Before After Red and teal tribal medallion rug on the wash facility floor, before cleaningRed and teal tribal medallion rug on a grey carpet, after cleaning
Rugs We Clean

Every weave.
Every origin.

From Persian heirlooms to everyday synthetics. Twenty rug types, each hand washed to a method matched to its fibre and construction. Never a one-size clean.

  • 29 years on rugs only
  • IICRC-certified technicians
  • Washed at our Yatala facility
Persian Rugs
Hand-knotted · Wool

Persian Rugs

Hand washed gently so natural dyes and fine detail stay true.

See rug care
Oriental Rugs
Hand-knotted · Wool & silk

Oriental Rugs

Cleaned by hand so intricate pattern and dye keep their depth.

See rug care
Modern Synthetic
Machine woven · Polypropylene

Modern Synthetic

Washed to lift ground-in dirt and bring the colour back.

See rug care
Wool Rugs
Hand-knotted · Pure wool

Wool Rugs

Deep cleaned to lift soil without flattening the pile.

See rug care
Silk Rugs
Hand-knotted · Fine silk

Silk Rugs

Treated with silk-safe methods and minimal moisture.

See rug care
Shaggy Rugs
High pile · Wool & synthetic

Shaggy Rugs

Washed right through, then groomed back to soft.

See rug care
Viscose / Art Silk
Delicate · Moisture-sensitive

Viscose / Art Silk

Cleaned with controlled low-moisture methods only.

See rug care
Antique Rugs
Aged · Fragile foundation

Antique Rugs

Handled slowly, with conservation of fragile foundations in mind.

See rug care
Machine Made
Power loomed · Blended yarn

Machine Made

Cleaned thoroughly, then dried flat so it will not ripple.

See rug care
Cowhide Rugs
Natural hide · Leather backed

Cowhide Rugs

Conditioned rather than soaked, keeping the hide supple and flat.

See rug care
Woven Rugs
Flat weave · Hand loomed

Woven Rugs

Colour tested first, with drying controlled to prevent shrink.

See rug care
Chinese Wool
Hand-knotted · Dense wool

Chinese Wool

Dense sculpted pile washed through and dried under control.

See rug care
Afghan Rugs
Hand-knotted · Tribal wool

Afghan Rugs

Washed gently to lift dust and revive the rich tribal dyes.

See rug care
Indian Rugs
Hand-knotted · Wool & viscose

Indian Rugs

Moisture kept low to protect softer blended fibres.

See rug care
Russian Rugs
Hand-knotted · Wool

Russian Rugs

Cleaned to preserve deep colour and intricate medallions.

See rug care
Pakistani Rugs
Hand-knotted · Fine wool

Pakistani Rugs

Washed by hand to protect fine knots and soft sheen.

See rug care
Turkish Rugs
Hand-knotted · Wool

Turkish Rugs

Colour tested before washing to keep vivid dyes true.

See rug care
Central Asian
Tribal weave · Wool

Central Asian

Cleaned to bring out texture, symbolism and weave quality.

See rug care
Jute Rugs
Natural fibre · Low moisture

Jute Rugs

Cleaned with the least water possible so fibres never brown.

See rug care
Scandi Rugs
Flat weave · Wool blend

Scandi Rugs

Cleaned to lift greying and bring back the brightness.

See rug care
01 / 20
The beach end of the loop

Suburbs collected alongside Broadbeach

One scheduled day takes in the whole beach end.

Good to know

Broadbeach questions from the towers

I live on the eleventh floor. How does pickup actually work?

You book by form and we confirm a collection day. The driver meets you at the lobby, rolls the rug there and takes it from you, so nothing has to be carried down or wrestled into a lift by anyone else. Delivery works the same way in reverse, back to the same lobby.

Can you work with our body corporate and loading times?

Yes, that is routine here rather than an exception. Booked lift windows, loading zones and building access rules are ordinary parts of a Broadbeach collection day, and there is no extra charge attached to working around them.

How fast can a rug come back between bookings?

The standard is about 7 days door to door, which includes drying completely rather than nearly. When a calendar leaves no room, the 48 hour express service is available at additional cost. Returning a rug that is only nearly dry causes worse problems in a closed apartment, so we do not do it.

A guest's dog urinated on the rug. Can the smell be removed properly?

Yes, provided the source is dealt with. Urine goes past the pile into the backing, so a spray only quietens it until the humidity brings it back, and in a closed apartment that happens fast. Submerging the rug removes the residue from the foundation, an enzyme step clears the fibre, and a full dry leaves nothing for the next guest to notice.

Do you also collect from Mermaid Beach, Surfers Paradise and Main Beach?

Yes. One scheduled day covers the beach end of the central loop, including Broadbeach Waters, Mermaid Waters and the Isle of Capri, so a manager with rugs in more than one building can put them on the same run. Each rug after the first is $20 off.

Does beach sand really come out, or is it there for good?

It comes out. Sand sinks below the pile surface and sits against the foundation, which is why vacuuming picks up so little of it. Submerging the whole rug floats that sand free instead of driving it deeper, and the change in how the pile feels underfoot is usually the first thing people notice.

Ready when you are

Get your free quote today

Tell us about your rug and we’ll take it from there. Free pickup and delivery, and an honest assessment before any work begins.

One van trip, one wash run: every extra rug we collect on the same visit is $20 off. Three rugs saves $40, four saves $60.

Required field

Faster by phone · call 1800 655 949 and speak to a real person

View pricing  ·  Need a repair instead?

Our guarantee: Not happy with how your rug comes back? Notify us within 48 hours of receiving it and we’ll re-clean it, free. In addition to your rights under Australian Consumer Law.

29 years of rug care IICRC certified Fully insured while in our care free re-wash guarantee
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